--- Conversation on 08/09/2025 ---

Xfinity Assistant (04:59 pm): Thanks for making your $25.00 payment to Xfinity!
Your confirmation number is 21292287033. To review your bill and payment
details, sign up for automatic payments or paperless billing, you can go here:
https://customer.xfinity.com/billing/services TxtHelpOrStopMsg&DataRatesMa
yApply

Xfinity Assistant (05:35 pm): Hi, I'm Xfinity Assistant! How can I help you with
your bill today?

Jash (05:36 pm): I wanna use refferal code.

Xfinity Assistant (05:36 pm): Just to be 100% sure: which option do you need help
with?

Jash (05:39 pm): Talk to a human

Xfinity Assistant (05:39 pm): Thanks, I can help with most issues, but I'll put you
in touch with an agent if you need more assistance. What do you need help with
today?

Jash (05:40 pm): Billing questions

Xfinity Assistant (05:40 pm): How can I help you with your bill?

Jash (05:40 pm): Chat with an agent

Xfinity Assistant (05:40 pm): OK. I'll put you in touch with a live agent now.

Agent (05:40 pm): Hi Jash, thank you for contacting Xfinity. My name is Sachin. I
see you may have questions about your bill. Is that correct?

nullnullAgent (05:42 pm): Sorry, Jash, but I didn't understand your question. Would
you please elaborate on your concern ?

nullAgent (05:44 pm): Oh now i see, you are under my care; I will make sure
things are sorted for you before we end the chat. I am taking the ownership and
will try my best to make the things correct for you.❤️

nullAgent (05:46 pm): To get your rewards after a friend refers you to Xfinity,
just follow these steps:Use the special link your friend gave you to sign up.Enroll
in Xfinity services like Xfinity Internet or Xfinity Mobile.Keep your service
active for 90 days.Once you finish these steps, both you and your friend will get
rewards! You can check your rewards and status on your Refer-a-Friend dashboard.
Remember, it might take up to 14 days to get confirmation emails about your
rewards. Enjoy!

nullAgent (05:49 pm): That referral link can only be provided by your friend, Jash.
As the correct link can only be provided by him.

Agent (05:49 pm): Just to confirm , have your friends given you any link?

nullnullAgent (05:51 pm): Okay, let me check that for you to see if you signed up
and if it is applied to your plan. so I can help you accordingly.

Agent (05:51 pm): Please allow me a minute so that I can fetch your account and
review it so I can help you with the resolution !!
Agent (05:53 pm): Jash, Just a quick note in case of no interaction between us for
around 1-2 minute then the system might send an automated message to confirm
whether we are active on the chat, please respond to such messages with an "Okay"
to make sure we stay connected and you’re not transferred or disconnected, simply
reply with "OK" 💬😊

nullAgent (05:54 pm): I really appreciate your understanding and patience with
me !!

null--- Conversation on 08/10/2025 ---

Xfinity Assistant (03:01 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your store visit, how likely
are you to recommend Xfinity to friends & family? Reply from 0 Not at all
Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey msgs.

--- Conversation on 08/19/2025 ---

Xfinity Assistant (02:51 pm): Your Xfinity tech is on their way and will be
arriving soon! Or reply:\nR to reschedule TxtHelpOrStop

Jash (03:57 pm): Try again

Xfinity Assistant (03:57 pm): I can help get you information about your data usage
and Internet service plan. I'm finishing up some checks on your account to get all
the information you need. Are you ready for me to proceed?

Xfinity Assistant (06:03 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your technician appointment,
how likely are you to recommend Xfinity to friends and family? Reply from 0 Not at
all Likely to 10 Extremely Likely\n\nMsg&DataRatesApply. STOP to end survey
msgs.

--- Conversation on 08/23/2025 ---

Xfinity Assistant (11:09 pm): Monthly Data UsageData Used: 0 GBMonth: 08/01/2025 to
08/31/2025

Jash (11:16 pm): need help about billing

Xfinity Assistant (11:16 pm): How can I help with your bill?

Jash (11:16 pm): Help with a billing issue

Xfinity Assistant (11:16 pm): I can help with your billing issue. What's going on?

Jash (11:17 pm): Incorrect charges on my bill

Xfinity Assistant (11:17 pm): Here are some ways I can help. What would you like to
do?

Jash (11:17 pm): Dispute a charge

Xfinity Assistant (11:17 pm): To dispute a charge, I'll need to connect you to an
agent. What would you like to do?

Jash (11:17 pm): Chat with an agent

Xfinity Assistant (11:17 pm): Got it. I'll put you in touch with a live agent now.
Agent (11:17 pm): Hi Jash, thank you for contacting Xfinity. My name is Alex. How
may I help you today?

nullAgent (11:21 pm): Thank you for bringing this up to my attention. Let me take a
look into your account for me to provide you with an appropriate resolution.

Agent (11:22 pm): You are connected to the right person for the job and I will
surely get this fixed for you. I'm delighted to help you with your bill.

nullAgent (11:22 pm): Just give me a minute to quickly pull up your account so I
can help you in a better way.

nullAgent (11:23 pm): I am checking the required details for you to provide you the
fastest possible solution for sure. Until I open you account details, May I ask how
was you day so far?

nullAgent (11:25 pm): I totally understand. It can be frustrating when your bill
changes unexpectedly!

Agent (11:27 pm): Thank you for waiting, I appreciate your patience:)

nullAgent (11:27 pm): As I have checked, I need to raise a ticket for the charge to
be removed.

Agent (11:28 pm): I am working on your account. Please allow me a moment.

nullAgent (11:31 pm): Meanwhile, I am working on your account I would like to

inform you Xfinity can save hundreds of dollars a year on your mobile phone bill,
can I ask who your current provider is and how much you are paying monthly?

nullnullnullAgent (11:34 pm): If you have a driving license or phone number, it

will work instead of an SSN.

nullAgent (11:37 pm): This month's bill was generated in advance before you added
autopay; that is why the $10 autopay discount was not applied. However, please be
assured that next month you will receive the discount.

Agent (11:37 pm): If you have paid the bill for 1 year, you will get the refund
from your current provider.

nullAgent (11:39 pm): Please be assured that even if it is a prepaid account, you
will receive the refund.

Agent (11:39 pm): May I know who is your provider?

Agent (11:40 pm): I am asking this because I see you can get a free unlimited line
for 12 months.

Agent (11:40 pm): The best part is there is no contract with the mobile lines you
can keep your same number and device you have more over today you do not have to
pay any thing.

nullnullAgent (11:43 pm): With a debit card, you get a $2 autopay discount, and
with bank account, you get $10. That is why the service guys said to add a bank
account.

Agent (11:43 pm): Thank you for waiting, I appreciate your patience:)
Agent (11:43 pm): I have raised the ticket for you. Here is the ticket ID:
#CR217429635

nullAgent (11:45 pm): As I have mentioned, the current bill was generated in
advance, so on the first bill, no customer receives the autopay discount. The
autopay discount is applied from the second bill, and for the first bill, they
receive the adjustment for autopay.

Agent (11:46 pm): So please be assured you will get the adjustment on next month's
bill.

nullnullnullAgent (11:47 pm): I have raised the ticket for you. Here is the ticket
ID: #CR217429635

Agent (11:48 pm): With this ticket, the charge will be removed.

nullnullnullnullAgent (11:49 pm): This ticket will take 24-48 hours to process, and
the charge will be removed from your bill.

Agent (11:50 pm): As I mentioned above, the autopay discount will be applied to
next month's bill.

nullAgent (11:51 pm): Yes, you can keep your same number and device you are
currently using.

Agent (11:51 pm): Please don't close or minimize the chat window as it leads to
disconnection and we don't really want you go through this again.

nullAgent (11:52 pm): Do you have phone number?

nullAgent (11:52 pm): You can use that instead of SSN

Agent (11:53 pm): Your personalized secure data link is https://iguard-po-

1pp.slb.comcast.com:9443/ui?WZSenXfVcmWw8rvH4LuiNu Please use this link to our
secure information site to safely enter the requested information. I'll be
available if you have any questions throughout the process.

nullAgent (11:53 pm): Please use this link and add your phone number instead of
SSN.

nullnullAgent (11:55 pm): This is a real-time deal, so you might not get this
later.

nullAgent (11:56 pm): For now, you can just place the order without making any
changes, and your line will be fine with your current provider as you have 30 days
to activate the line.

nullAgent (11:56 pm): Sure, I respect your decision.

nullAgent (11:56 pm): Is there anything else that I can do to make your day
better ?

nullnullAgent (11:58 pm): It will take 24-48 hours, and you will see the update on
the app as well.

nullnullAgent (11:58 pm): My pleasure!

Agent (11:58 pm): Is there anything else that I can do to make your day better ?
nullXfinity Assistant (11:59 pm): Thank you for contacting us.

Xfinity Assistant (11:59 pm): Thinking about your chat with us, how likely are you
to recommend Xfinity to friends and family? Reply from 0 Not at all Likely to 10
Extremely Likely.\n\nTo return to the Xfinity Assistant, type exit.

Jash (11:59 pm): Download Transcripts

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