--- Conversation on 11/27/2024 ---
Xfinity Assistant (10:20 pm): Okay, Let's get started! A few things to consider
before we begin: 1. Make sure your camera is plugged into a working outlet
(not controlled by a switch!)2. Ensure your camera is no more than three rooms away
from the Wireless Gateway and isn't being blocked by any furniture. If you're
ready, select an option below to begin
ABRIL (10:21 pm): Continue Troubleshooting
Xfinity Assistant (10:21 pm): Rebooting your camera can usually fix connection
problems. \n\nFirst let's unplug your camera from the power outlet, wait 10 seconds
and plug it back in. \nThe camera will then reboot, which takes about 3 minutes.\n\
nYou'll see a solid blue light when everything is working as it should.\n\nDid this
solve your problem or should we continue troubleshooting?
Xfinity Assistant (10:22 pm): Okay, Let's get started! A few things to consider
before we begin: 1. Make sure your camera is plugged into a working outlet
(not controlled by a switch!)2. Ensure your camera is no more than three rooms away
from the Wireless Gateway and isn't being blocked by any furniture. If you're
ready, select an option below to begin
ABRIL (10:22 pm): Continue Troubleshooting
Xfinity Assistant (10:22 pm): Rebooting your camera can usually fix connection
problems. \n\nFirst let's unplug your camera from the power outlet, wait 10 seconds
and plug it back in. \nThe camera will then reboot, which takes about 3 minutes.\n\
nYou'll see a solid blue light when everything is working as it should.\n\nDid this
solve your problem or should we continue troubleshooting?
ABRIL (10:22 pm): Continue Troubleshooting
Xfinity Assistant (10:22 pm): Let's try rebooting your Wireless Gateway! \n\
nXfinity Cameras uses your home WiFi to connect to the Internet. You can try using
another device to connect to your gateway over Wifi to make sure your WiFi
connection is working. \n\nTo manually reboot, unplug the gateway from the power
outlet, wait 10 seconds, then plug it back in. The reboot can take about 10
minutes. \n\nDid this solve your problem or should we continue?
ABRIL (10:23 pm): Continue Troubleshooting
Xfinity Assistant (10:23 pm): I'm sorry that didn't work and you're still
experiencing issues. Please visit the below link to learn about other steps you can
take when you have a problem with your Xfinity Camera.
ABRIL (10:23 pm): Chat with an agent
Xfinity Assistant (10:23 pm): Sure, I have a couple options for you. I can connect
you with a live chat agent, or I can have the next available agent call you at 901-
765-7281.Which works best for you?
ABRIL (10:23 pm): Call me as soon as possible
Xfinity Assistant (10:23 pm): You should receive a call from us in the next few
minutes.
--- Conversation on 11/28/2024 ---
Xfinity Assistant (12:24 am): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your Xfinity App
interaction, how likely are you to recommend Xfinity to friends & Family? Reply
from 0 Not at all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to
end survey msgs.
--- Conversation on 12/03/2024 ---
Xfinity Assistant (02:30 am): Hi, it's Xfinity Assistant,You may be experiencing
issues with your Xfinity services due to a power outage in or around your area. If
you have power in your home, the network in your area may be damaged or without
power. Once power is restored and the area is safe, we'll have you back up and
running by approximately 12/02/2024 11:25 PM (Central). Stay safe and we
appreciate your understanding. We'll text you when it's resolved.Reply 1 to save
Xfinity as a contact. That way, you'll always know who's reaching out, and you can
easily contact us when needed. Otherwise, text OUTAGE for additional updates.Txt
help or stopMsg&DataRatesMayApply
Xfinity Assistant (02:15 pm): Good news - the Xfinity network servicing your home
was restored at approximately 10:40 PM Central! Thanks for your patience. Your
services should be up and running now as long as you have power in your home.Are
you still experiencing a power outage in your home?1 - Yes2 - NoTxt help or stop
Xfinity Assistant (03:15 pm): Hi, I'm Xfinity Assistant! How can I help you with
your bill today?
ABRIL (03:17 pm): Speak to agent
Xfinity Assistant (03:17 pm): OK. Let's get you to the right place. I can help with
most issues and get you to an agent if you need more assistance. What are you
looking for help with?
ABRIL (03:17 pm): Billing & payments
Xfinity Assistant (03:17 pm): How can I help you with your bill?
ABRIL (03:17 pm): Chat with an agent
Xfinity Assistant (03:17 pm): No problem. I'll put you in touch with a live agent
now.
Agent (03:23 pm): Hello, thank you for contacting Xfinity. My name is Mohan. How
may I help you today?
Agent (03:23 pm): Not in rush, I hope we are connected on the chat
nullAgent (03:24 pm): Very Good Morning. How may I assist you today?
nullAgent (03:25 pm): You've reached out to the right person. I will make sure to
check this out for you from my end, will share all the details with you and will
try my level best to provide you the Payment Extension.
nullAgent (03:27 pm): You are welcome. :)
Agent (03:27 pm): Could you please help me with the date for the payment extension,
so I can check this for you from my end?
nullAgent (03:30 pm): Thanks for confirming.
Agent (03:30 pm): Let me quickly pull up your account and check this for you from
my end
Agent (03:30 pm): Just to confirm you are referring for this service address 4146
PRINT AVE, MEMPHIS, TN 38108?
nullAgent (03:31 pm): Thank you so much for confirming.
Agent (03:31 pm): Please allow me a couple of minutes to review the account
information.
Agent (03:32 pm): While I am working on your account, may I know how has been your
day so far?
nullAgent (03:34 pm): Wonderful! Iâm thrilled to hear that youâre doing well.
ð Beginning a shift with positive energy is an excellent way to set the tone. As
you are my first customer ,I would love to assist you. ðð
nullAgent (03:34 pm): My day has just started, and I hope to have customers like
you.
Agent (03:35 pm): Thank you so much for your patience, I really appreciate it.
Agent (03:36 pm): I have gone through your account details, service orders, &
payment statements and got to know that you're eligible to get the Payment
Extension from us for your Past Due Amount of $301.85 till december 20th and let me
setup it on your account
nullAgent (03:36 pm): Yes sure
nullAgent (03:37 pm): Let me check that for you.
Agent (03:38 pm): I've a Great News for you here, Abril ! ð I would like to
inform you that I have gone a extra mile for you and requested for the special
approval for you from my management to provide you the payment extension till
December 23rd and its approve and now you can pay the past due amount till December
23rd without any service Interruption
nullAgent (03:39 pm): Pleasure is all mine:)
nullAgent (03:39 pm): Yes, absolutely.
nullAgent (03:40 pm): Yes, it's nice that you can pay some amount before December
23rd so that in the end, you can pay the complete amount.
nullAgent (03:41 pm): Pleasure is all mine:)
Agent (03:41 pm): Apart from this, is there anything else I can assist you with?
nullAgent (03:41 pm): Yes sure
nullnullAgent (03:43 pm): I completely understand your point here. However, I'd
like to inform you that I am from the Internet Billing Department. I would be happy
to assist you with Home Security. Rest assured, since you are connected with me on
this chat, I will proceed to schedule a call back for you from my dedicated Home
Security team on your preferred call-back number.
Agent (03:43 pm): Will that work for you?
nullnullAgent (03:44 pm): Sure, I respect your decision.
nullAgent (03:45 pm): Thank you so much.
Agent (03:45 pm): Is there anything else I can assist you with today?
nullAgent (03:45 pm): I must say you are really one of the most understanding,
patience and supportive customer I had chatted today. I can say, I am lucky enough
that this chat came to me and I got a kind customer like you.
nullAgent (03:46 pm): I hope, you are satisfied with my assistance over the chat
and have resolved your query completely. Am I correct?
nullAgent (03:46 pm): A final note before we end the chat, it would be great if you
can share your valuable feedback regarding our chat session by clicking "End chat"
button located at bottom of this chat window. You can rate us on a scale from 1 to
10, 1 being the lowest and 10 being the highest satisfactionð
