--- Conversation on 07/05/2024 ---
Xfinity Assistant (10:26 am): Your automatic payment of $15.00 to Xfinity has
processed - thank you. Review bill details here:
https://customer.xfinity.com/billing/servicesTxtHelpOrStopMsg&DataRatesMayApply
--- Conversation on 07/09/2024 ---
Xfinity Assistant (05:33 am): Good evening, Gulalai.I'm Xfinity Assistant, here 24
hours a day. Let me know what questions you have, and I'll gladly help. If we can't
resolve your issue together, no worries! I'll connect you to a live agent.To get
started, select an option below, or type what you need.
Xfinity Assistant (05:33 am): You may be experiencing service interruptions.
Gulalai (05:33 am): Upgrading phone
Xfinity Assistant (05:33 am): Your plan includes Xfinity Internet service.\n\n
Xfinity Assistant (05:33 am): How can I help you with your plan?
Gulalai (05:34 am): How to report phone stolen
Xfinity Assistant (05:34 am): To report a stolen phone, you can follow these
steps:\n\n1. Contact your service provider, such as Xfinity Mobile, to suspend your
service and protect against unauthorized use.\n2. File a police report with your
local law enforcement agency, providing them with details about the theft.\n3.
Report the stolen phone to your insurance provider, if you have insurance
coverage.\n4. If your phone has a tracking feature, such as Find My iPhone or Find
My Device, use it to locate or remotely erase your device.\n5. Keep a record of the
incident, including the date, time, and any relevant information.\n\nRemember to
act quickly to increase the chances of recovering your stolen phone.\n For more
details see: https://www.xfinity.com/support/articles/how-to-file-phone-insurance-
claim Was this response helpful?
--- Conversation on 07/10/2024 ---
Xfinity Assistant (12:59 pm): The Xfinity Assistant can help you resolve many
issues - simply ask your question below or visit xfinity.com.
--- Conversation on 07/23/2024 ---
Gulalai (03:00 pm): Speak to agent
Xfinity Assistant (03:00 pm): OK. Which service do you need help with?
Gulalai (03:00 pm): Xfinity Mobile
Xfinity Assistant (03:00 pm): Thanks, I can help with most issues, but Iâll put
you in touch with an agent if you need more assistance. What do you need help with
today?
Gulalai (03:00 pm): Other
Xfinity Assistant (03:00 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.
Gulalai (03:00 pm): Chat with an agent
Xfinity Assistant (03:00 pm): OK. I'll put you in touch with a live agent now.
Agent (03:00 pm): Hi Gulalai, thank you for contacting Xfinity. My name is Bharat.
I see you may be having trouble with your Xfinity Mobile service. Is that
correct?
nullAgent (03:01 pm): Please be assured, as you have reached me today, I will take
the ownership of your case and ensure that you get the best resolution with me
regarding this.
Agent (03:01 pm): May I know the device you are referring to?
nullAgent (03:01 pm): Thank you for confirming.
Agent (03:01 pm): Please allow me a minute to fetch your account details.
nullnullAgent (03:02 pm): Thank you!!
Agent (03:02 pm): I have successfully pulled up your account. Thanks for being with
Xfinity. I really appreciate your business and loyalty to us
Agent (03:02 pm): May I know if you want to suspend the service for this Samsung
Galaxy A54 5G device ?
nullnullAgent (03:03 pm): Sure!
nullnullAgent (03:04 pm): Let me check this for you.
Agent (03:07 pm): I have successfully suspended the line for you. Also, I can see
that the device is locked.
Agent (03:07 pm): May I know if you have any other device currently that you can
add to Xfinity?
nullAgent (03:07 pm): You're welcome.
Agent (03:07 pm): Apart from this, is there anything else I can assist you with?
nullnullAgent (03:08 pm): Let me check this for you.
Agent (03:12 pm): May I know do you want to get the same device, the Samsung
Galaxy A54 5G?
Agent (03:12 pm): I would like to inform you that Xfinity is providing a new Google
Pixel 8 completely on us. You can get this device, worth $699.99, for $0 just by
transferring your number from another carrier. Do you have a number with another
carrier?
Agent (03:12 pm): I haven't heard from you for a bit. I'll be here for a few more
minutes if you still need my help.
nullXfinity Assistant (04:42 pm): The Xfinity Assistant can help you resolve many
issues - simply ask your question below or visit xfinity.com.
Xfinity Assistant (04:42 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your online interaction, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.
--- Conversation on 07/24/2024 ---
Xfinity Assistant (03:34 pm): Thank you for contacting us.
Xfinity Assistant (03:35 pm): Thinking about your chat with us, how likely are you
to recommend Xfinity to friends and family? Reply from 0 Not at all Likely to 10
Extremely Likely.\n\nTo return to the Xfinity Assistant, type exit.
--- Conversation on 08/01/2024 ---
Xfinity Assistant (11:15 pm): Hi Gulalai, it's Xfinity Assistant.Thanks for
contacting us today. Weâve opened ticket ECM0008790957 regarding your Xfinity
Mobile device inquiry at 5400 YELLOW PINE WAY. We expect to resolve your ticket in
7 days. Sign in to get more info:
xfinity.comTxtHelpOrStopMsg&DataRatesMayApply
Xfinity Assistant (11:30 pm): Hi Gulalai, it's Xfinity Assistant.Your ticket
ECM0008790957 regarding your Xfinity Mobile device inquiry has been closed. No
further action is required.Sign in to get more info:
xfinity.comTxtHelpOrStopMsg&DateRatesMayApply
--- Conversation on 08/02/2024 ---
Xfinity Assistant (12:33 am): The Xfinity Assistant can help you resolve many
issues - simply ask your question below or visit xfinity.com.
Xfinity Assistant (12:33 am): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your Xfinity App
interaction, how likely are you to recommend Xfinity to friends & Family? Reply
from 0 Not at all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to
end survey msgs.
--- Conversation on 08/03/2024 ---
Xfinity Assistant (04:07 am): Good evening, Gulalai.I'm Xfinity Assistant, here to
help answer your questions and resolve your issues.To get started, here are some
suggestions. Or, you can type what you need.
Xfinity Assistant (04:07 am): By activating, I agree to the sharing of certain
personal information between Xfinity and Peacock to enable my access and use of the
app. Xfinity and Peacock will each process information in accordance with their
respective Privacy Policies.
Xfinity Assistant (04:07 am): Reliably fast speeds, even at peak times when
everyone's online.
Xfinity Assistant (04:07 am): Unlock special perks just for being a customer.
There's no cost to join, no points to track, and signing up is easy.
Gulalai (04:08 am): Help me activate my new phone
Xfinity Assistant (04:08 am): You'll need to activate your Internet equipment using
the Xfinity App. For help with another product, select the most relevant option.
Gulalai (04:14 am): Speak to representatives
Xfinity Assistant (04:14 am): OK. Which service do you need help with?
Gulalai (04:14 am): Xfinity Mobile
Xfinity Assistant (04:14 am): Thanks, I can help with most issues, but Iâll put
you in touch with an agent if you need more assistance. What do you need help with
today?
Gulalai (04:14 am): Activation
Xfinity Assistant (04:14 am): Here are some ways I can help with your Xfinity
Mobile device.
Gulalai (04:14 am): Bring your own device
Xfinity Assistant (04:14 am): Xfinity Mobile allows customers to use their pre-
owned devices. I can help see if yours is compatible with the network. Or if
you already know it's compatible, I can take you to the next step.
Gulalai (04:14 am): I need help activating my new phone
Xfinity Assistant (04:14 am): You'll need to activate your Internet equipment using
the Xfinity App. For help with another product, select the most relevant option.
Gulalai (04:16 am): Issues with Xfinity Services activation
Xfinity Assistant (04:16 am): OK. I'll put you in touch with a live agent now.
Agent (04:24 am): Hi Gulalai, thank you for contacting Xfinity. My name is Sayyed.
I see you may need assistance activating your equipment. Is that correct?
nullnullAgent (04:25 am): Thank you for bringing it to my notice, you've reached
the right person. No worries I will surely help you In this could you help me with
your Full name so I can locate your Account.
nullAgent (04:25 am): Thanks for confirming. Please allow me a moment while I
review your account.
Agent (04:25 am): Please avoid using other applications to avoid interruption.
nullAgent (04:26 am): Please help me with the mobile number associated with the
mobile?
nullAgent (04:27 am): Please look and let me know
nullAgent (04:28 am): Please help me with the IMEI number of the mobile To find
IMEI please dial *#06# on the mobile dial pad and the IMEI will pop up?
nullAgent (04:29 am): Thank you so much. Please go ahead and fill the details in
the secure link and let me know once done
Agent (04:29 am): Your personalized secure data link: https://iguard-po-
1pp.slb.comcast.com:9443/ui?XQDCwNSuM7fMu26dKH2WNE Please use this link to our
secure information site to safely enter the requested information. I'll be
available if you have any questions throughout the process
Agent (04:30 am): Looks like you were able to complete the form successfully!
Agent (04:30 am): You have the Apple iPhone 12 device right?
nullnullAgent (04:32 am): Gulalai, As I am getting any error of MDN so shall I help
you with the New number for this device and I will help you with the esim and will
activate right now on this chat
nullAgent (04:33 am): Yes, correct You will get the same line with new number for
the Apple iPhone 12 device
nullAgent (04:34 am): Perfect! Let me help you with the New number for your device
Apple iPhone 12 and you will get the ESIM
nullnullAgent (04:34 am): This Mobile line will cost you $30 per month with
unlimited calls, text and data and there will be no charges today and there will be
no contract in this
nullnullnullAgent (04:35 am): Do not worry We will take the request for cancelling
your first line and you will only pay for the one line so No need to worry
nullAgent (04:36 am): Then what is the issue if your first line is not costing you
nullnullAgent (04:38 am): As I have check that your previous line got suspended so
there is no issue of that
Agent (04:38 am): And you will get the same line with the New number
nullAgent (04:39 am): Yes, correct. No worries about that It will be remain same as
your previous line got suspended I have just check from my side
nullAgent (04:40 am): So let me help you with the New number for your new device
Apple iPhone 12
nullAgent (04:40 am): Gulalai, Just to confirm this will your last 4 digit of card
1209 right which you want to keep on the account?
nullnullAgent (04:42 am): Do not worry your bundle deal will not mess up I can see
that you are getting the $45 discount on your internet bill so No worries about
that
nullAgent (04:43 am): Pleasure is all mine:) Just to confirm this will your last 4
digit of card 1209 right which you want to keep on the account?
nullAgent (04:43 am): Perfect! Please stay connected while I work on it
nullAgent (04:44 am): Anything for a loyal customer :)
Agent (04:47 am): Shall I share the approval link on (510) 828-7328 ?
Agent (04:47 am): []
Agent (04:47 am): Gulalai, Shall I share you the approval link on (510) 828-7328 or
gulie004@gmail.com
Agent (04:47 am): I have share the approval link on (510) 828-7328 Please go ahead
and approve the order and let me know once done
nullnullAgent (04:50 am): Please stay connected while I check that
nullAgent (04:51 am): You were paying $45 for the first line which shows suspended
and you will pay $32.28 for this line instead
nullnullnullnullAgent (04:53 am): Sure I completely understand let me go ahead and
connect you to the mobile team they will help you in this
Agent (04:54 am): Just to confirm, you want to know about your mobile bill, right ?
nullnullAgent (04:55 am): Thank you for the information . Please be assured you
have reached to the right advisor. I will surely assist you in this case.
Agent (04:55 am): Please allow me a few minutes to pull up your account to assist
you in a best possible way .
nullAgent (04:56 am): You are welcome. :)
nullnullAgent (04:56 am): No worries, I am here for you and I wll surely fix this
for you
Agent (04:56 am): Please allow me a moment to work on it for you.
nullAgent (04:57 am): Thanks for your cooperation.
Agent (04:59 am): meanwhile, I hope you are doing good
nullnullAgent (05:03 am): I can understand however I am here for you.
Agent (05:03 am): Just to inform you that as I can see that device has reported
lost and stolen and your number is locked so in this case I can surely help you in
device upgrade so in this case you need to unlock the number from the app and pay
the device in full $206.37 as per the policy device should paid in full in order to
upgrade
Agent (05:03 am): However if you want I can surely proceed for the new line with
the new device as well
nullAgent (05:04 am): You want to get the new device on (916) 467-9041, right ?
nullAgent (05:05 am): You want to get the new device on (916) 467-9041, right ?
nullAgent (05:09 am): JUst to inform you that if you want to activate the new
device on the same line so that the existing device should be paid in full .
Agent (05:09 am): i would like to inform you that if you want I can surely add the
device with the new line and you might swap the device .
Agent (05:09 am): I hope we are still connected
nullAgent (05:10 am): You will keep paying for the device and you will have new
device with new line.
nullnullAgent (05:12 am): Let me check this for you.
null
