Multi-Factor Authentication
Multi-Factor
Authentication User Guide
Multi-Factor Authentication
IMPORTANT DISCLAIMER
1) The VMware partner login page is the following link. Correct URL :
URL:https://vmstarcommunity.force.com/partnerconnect/PC_Login?ec=302&startU
RL=%2Fpartnerconnect%2Fs%2F)
2) For any reason if the screen for login is showing as below (Carpathia URL), please try
the following steps. Incorrect URL :
(https://vmstarcommunity.force.com/Carpathia/login?ec=302&inst=2H&startURL=%
2FCarpathia%2Fidentity%2Ftwofactor%2FaddTwoFactorOnly.apexp ):
a) Clear Cache and try opening the login URL in an incognito window. i.e. STEP 1
URL
b) Try opening a different browser from the current used browser.
c) If both the above options do not work, please re-try after an hour.
d) Please do no request for password reset if the below screen is coming up.
Resetting the password will not help
Multi-Factor Authentication
Using SFDC Authenticator
If you are currently logged into the Partner Connect Portal, please go ahead and logout
prior to setting up Multi-Factor Authentication
Step 1: Login to the Partner Portal using your username and password
After logging in, you will be shown a page with instructions on how to download the
Salesforce authenticator application.
Note - If you choose to use a different third-party authenticator application click on
“Choose Another Verification Method” on the bottom of the screen. More information
can be found here.
**If you are trying to allow multiple users to login to one Partner Portal account using the
same username and password, please click here for the browser method.
Multi-Factor Authentication
Step 2: Download the Salesforce application on the mobile device
Multi-Factor Authentication
Step 3: Open the authenticator and click on Add an Account
A two-phrase code will be shown on the mobile app
Multi-Factor Authentication
NOTE: If you are using a group username and password and you are the first to setup MFA,
you will be the default approver for all logins using the group username and password.
Please see the browser option below for group logins.
Step 4: Type the code in the browser and click on connect
There will be a push notification which will be sent to the Mobile Device. The browser will
look as below
Multi-Factor Authentication
Step 5: Click on Connect to bind the device with the account.
After the connection has been made, you will see a confirmation on the mobile application
If for some reason you receive a login error message, please clear your cache and try
again. If the problem persists, try using an incognito window to login instead. If problems
continue to exist, please reach out to partnerconnect@vmware.com
Multi-Factor Authentication
Browser will show the success message
Once this is done, you will be logged into the community.
Multi-Factor Authentication
After Initial Setup: On a re-login, there will a push notification which is sent to your mobile
device.
You can either approve or deny the request from the device
Multi-Factor Authentication
On approval, you are logged into the community
Multi-Factor Authentication
Using a Different Mobile
Authenticator Application
If you choose to use a different third-party mobile authenticator application other than
Salesforce – please see below.
Step 1: Click on “Choose Another Verification Method”
Multi-Factor Authentication
Step 2: Select the option “Use verification codes from an authenticator app”
NOTE: If you are using a group username and password and you are the first to setup MFA,
you will be the default approver for all logins using the same group username and
password. Please see the browser option below.
Step 3: Scan the generated QR code within the authenticator application and type
in the one-time password that is generated. Click connect.
Multi-Factor Authentication
If for some reason you receive a login error message, please clear your cache and try
again. If the problem persists, try using an incognito window to login instead. If problems
continue to exist, please reach out to partnerconnect@vmware.com
You will then be logged into the Partner Portal.
Multi-Factor Authentication
After Initial Setup: On a re-login, all you will need to do is open the third-party application
that you chose to setup Multi-Factor Authentication with and enter in the 6-digit totp code
that is shown.
After clicking “Verify”, you will then be logged into the Partner Portal.
Multi-Factor Authentication
Using A Web Browser
Application (totp.app)
If multiple users are sharing one Partner Connect Portal account (not recommended), you
do not have a corporate issued mobile device to download an application to, or you are
not allowed to bring a corporate device onsite with a customer – please use this method
Step 1: Click on “Choose Another Verification Method”
Step 2: Click on “Use verification codes from an authenticator app”
Multi-Factor Authentication
Step 3: Click on “I Can’t Scan the QR Code”
A Unique Key will then be displayed on your screen (NOTE: you do not need to use a mobile
device for this method):
Multi-Factor Authentication
Step 4: On a separate browser window, head over to “totp.app”
Step 5: Click on the “Add” button on the top left of your screen
Step 6: Enter in the Unique Key that was displayed on your Partner Portal page, then click
“Add”
Multi-Factor Authentication
Your Partner Portal account will now be connected to the totp.app website.
A temporary one-time password (totp) will be displayed on the top left of your screen.
Step 7: Please enter in this passcode on your Partner Portal window and click connect.
You will then be logged into the Partner Portal:
Multi-Factor Authentication
After Initial Setup: On a re-login, all you will need to do is enter in the totp that is generated
on totp.app.
Step 1: Login to your Partner Portal account
Step 2: Head over to totp.app and copy the totp that is displayed
Step 3: Enter the totp into your Partner Portal and click “Verify”
Multi-Factor Authentication
You will then be logged into the Partner Portal:
If you are sharing a Partner Portal account, please share the Unique Key with other users
and they will be able to enter in the same key on their browser on the totp.app website.
They will be able to login to the Partner Portal using their browser once they have the
unique key. NOTE: This is not a recommended method. Be careful who you share the key
with as your account contains sensitive data.
To find the Unique Key once again, please go back to the totp.app website.
Click on the 3 lines displayed with your current totp:
Click “Show secret”:
Multi-Factor Authentication
Your Unique Key will then be displayed. Please share this key with any users who also need
to login to the Partner Portal account:
Multi-Factor Authentication
FAQ
Q. Who should I contact if I am having problems logging into the Partner Portal using Multi-
Factor Authentication (MFA)?
A: Please reach out to partnerconnect@vmware.com if there are any issues logging in.
Q. Will all users need to use MFA when logging in?
A: Yes. If you are currently a partner that has an account in the Partner Portal, you will need
to use MFA when logging in.
Q. Do I need to enter a phrase every time I login using SFDC Authenticator?
A: You will only need to enter in a phrase on your first login using the SFDC Authenticator.
After your initial setup, you will only need to approve or deny the login request on your
mobile device.
Q. What is the purpose of MFA?
A: Using MFA adds a second layer of protection for your sensitive data. The first being your
username and password when logging into the Partner Portal, the second being a third-
party authenticator app. We want to be sure sensitive data stays secure and is only visible
to those who have access to view it.
Q. Does the mobile device I have matter when using the authenticator?
A: Authenticators will work on both iPhone and Android devices. If you do not have a device
that fits these parameters, please use our browser option.
Q. Do I need to use a specific authenticator when logging into the Partner Portal?
A: Salesforce Multi-Factor Authentication (MFA), Google MFA, and Microsoft MFA are our
recommended mobile authenticators to use when using a mobile application. If you are
using the browser option, please use totp.app.
Q: If I am using a group username and password to access the partner portal, how does this
impact me?
A: If you have multiple users leveraging the same username and password to access the
portal, you will need to either designate one user to approve all attempted logins through
their mobile device OR use the browser option (totp.app) to allow group logins. If for some
reason that user leaves the company, changes their mobile device, loses their device, or you
lose the unique key to your account when using the browser option - reach out to
partnerconnect@vmware.com for a MFA reset.
Q: What should I do if I receive a login error message when trying to connect my
authentication application with my partner account?
A: If for some reason you receive a login error message, please clear your cache, and try
again. If the problem persists, try using an incognito window to login instead. If problems
continue to exist, please reach out to partnerconnect@vmware.com
