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Multi-Factor Authentication User Guide

This document provides instructions for setting up multi-factor authentication for logging into the Salesforce Partner Portal using the SFDC Authenticator app. It outlines downloading the app, scanning a QR code or entering a key to connect your account, approving login requests with push notifications, and answers common questions about multi-factor authentication and the authenticator app.

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67 views9 pages

Multi-Factor Authentication User Guide

This document provides instructions for setting up multi-factor authentication for logging into the Salesforce Partner Portal using the SFDC Authenticator app. It outlines downloading the app, scanning a QR code or entering a key to connect your account, approving login requests with push notifications, and answers common questions about multi-factor authentication and the authenticator app.

Uploaded by

firewall822
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Multi-Factor Authentication

Multi-Factor
Authentication User Guide

SFDC Authenticator
Multi-Factor Authentication

Using SFDC Authenticator


Step 1: Login to the Partner Portal using your username and password

After logging in, you will be shown a page with instructions on how to download the
salesforce authenticator
Multi-Factor Authentication

Step 2: Download the app on the mobile device

Step 3: Open the authenticator and click on Add an Account


Multi-Factor Authentication

A two-phrase code will be shown on the mobile app

Step 4: Type the code in the browser and click on connect


Multi-Factor Authentication

There will be a push notification which will be sent to the Mobile Device. The browser will
look as below

Step 5: Click on Connect to bind the device with the account.


Multi-Factor Authentication

After the connection has been made, you will see a confirmation on the mobile application

Browser will show the success message


Multi-Factor Authentication

Once this is done, the user will be logged into the community

After Initial Setup: On a re-login, there will a push notification which is sent to your mobile
device.
Multi-Factor Authentication

You can either approve or deny the request from the device

On approval, you are logged into the community


Multi-Factor Authentication

FAQ
Q. Who should I contact if I am having problems logging into the Partner Portal using Multi
Factor Authentication (MFA)?
A: Please reach out to partnerconnect@vmware.com if there are any issues logging in.

Q. Will all users need to use MFA when logging in?


A: Yes. If you are currently a partner that has an account in the Partner Portal, you will need
to use MFA when logging in.

Q. Do I need to enter a phrase every time I login using SFDC Authenticator?


A: You will only need to enter in a phrase on your first login using the SFDC Authenticator.
After your initial setup, you will only need to approve or deny the login request on your
mobile device.

Q. What is the purpose of MFA?


A: Using MFA adds a second layer of protection for your sensitive data. The first being your
username and password when logging into the Partner Portal, the second being a third-
party authenticator app. We want to be sure sensitive data stays secure and is only visible
to those who have access to view it.

Q. Does the mobile device I have matter when using the Authenticator?
A: Authenticators will work on both iPhone and Android devices.

Q. Do I need to use a specific authenticator when logging into the Partner Portal?
A: Salesforce multi-factor authentication (MFA) supports the use of third-party
authenticator apps that generate time-based one-time password (TOTP) codes. There are
many apps available, including free versions.

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