Course Profile
Title: Organizational Behavior
Course No. THM-221, Credit: 03, Total Marks: 100
Course Description
This course examines the behavior of individuals and groups within organizational settings,
with a focus on improving effectiveness in the workplace. Topics include motivation, leadership,
communication, teamwork, organizational culture, and change. Drawing on Robbins & Judge’s
Organizational Behavior (19th Global Edition), the course emphasizes practical applications in the
tourism and hospitality industry, where managing people and service quality are critical. Students
will develop analytical and interpersonal skills essential for managing workforce dynamics in
diverse, customer-facing environments.
Objective / Learning Outcomes
This course aims to equip students with essential knowledge of human behavior in organizations, with a
focus on tourism and hospitality contexts. Students will develop the analytical and interpersonal skills
needed to manage people and teams effectively in service-oriented environments.
By the end of the course, students will be able to:
Define key concepts of organizational behavior and their relevance to tourism and hospitality
management.
Analyze how individual traits, perception, motivation, and emotions influence workplace
performance.
Explain group dynamics, communication patterns, and team decision-making processes.
Evaluate leadership styles and their effectiveness in diverse, customer-facing settings.
Assess the impact of power, politics, and conflict in organizations and apply basic negotiation
strategies.
Examine how organizational culture, structure, and HR practices affect employee behavior.
Identify workplace stressors and recommend strategies for employee well-being.
Apply OB theories to solve practical management issues in tourism and hospitality operations.
DEPARTMENT OF TOURISM AND HOSPITALITY MANAGEMENT (THM)
Faculty of Business Administration
Rangamati Science and Technology University
Syllabus for BBA in Tourism and Hospitality Management (THM)
Total Credits for BBA Program= 143
Course Code : THM-121
Course Title : Tourism in Bangladesh
Total Credit : 03
Full Marks : 100
Course Teacher : Md. Nafij Mondol (Srabon)
Address : Lecturer, Department of Tourism and Hospitality MGT, RMSTU
Contract No : +8801837469009, nafijmondol@[Link]
Course Contents
Phases Contents Readings Activities
Week: 1 Introduction - Definition of OB Ch. 1 Icebreaker + Class
to Organizational -Disciplines discussion: “Why OB
Behavior contributing to OB matters in Tourism &
Hospitality”
- Systematic study vs.
intuition
- OB model: inputs,
processes, outcomes
- Current challenges:
globalization, CSR, AI
Diversity, Equity, and - Types and levels of Ch. 2 Group debate on
Inclusion (DEI) diversity inclusive hiring in
- Discrimination and hotels; quiz on DEI
bias terms
- Cultural intelligence
- Cross-cultural OB
- Diversity
management strategies
Job Attitudes - Job satisfaction Ch. 3 Mini-survey on job
- Organizational satisfaction + analysis
commitment discussion
- Engagement and
involvement
- Attitudes vs. behavior
- Global and ethical
considerations
Emotions and Moods in - Difference between Ch. 4 Emotion diary (2-day
the Workplace emotions and moods activity); roleplay:
- Emotional labor
- Affective events customer vs. employee
theory moods
- Emotional
intelligence
- OB applications:
decision-making,
customer service
Personality and - Personality traits (Big Ch. 5 Personality test (Big
Individual Differences Five, MBTI) Five or MBTI); pair-
- Dark Triad sharing: “What kind of
- Core self-evaluation team member are you?”
- Values and cultural fit
- Personality-job fit
models
Perception and Decision - Perception process Ch. 6 Video scenario analysis
Making - Attribution theory on perceptual errors; in-
- Biases in decision- class group decision
making challenge
- Creativity and
innovation
- Ethics and individual
constraints
Motivation: Concepts - Need-based theories Ch. 7 Motivation case study
and Theories (Maslow, McClelland) (restaurant/hotel staff);
- Self-determination diagramming theory
theory comparisons
- Goal-setting and
equity theory
- Expectancy theory
- Organizational justice
Motivation in Practice - Job characteristics Ch. 8 Design a job for a front-
model desk agent using the Job
- Job design and Characteristics Model
enrichment (JCM)
- Incentives and
recognition
- Flexible work
arrangements
- Employee
involvement
Group Behavior and - Group development Ch. 9 & 10 Team exercise: Build the
Team Dynamics stages tallest paper tower; team
- Group properties: process reflection sheet
norms, roles, status
- Group decision-
making
- Synergy, social
loafing, groupthink
- Types of teams (self-
managed, virtual,
cross-functional)
- Team effectiveness
model
- Team roles and
leadership
- Managing conflict in
teams
Communication in - Communication Ch. 11 “Broken Telephone”
Organizations process activity; feedback
- Barriers and noise session; case:
- Non-verbal and communication failure
digital communication in a resort
- Grapevine and rumors
- Cross-cultural
communication
Leadership: Theories - Trait and behavioral Ch. 12 Leadership self-
and Styles theories assessment + video
- Contingency theories analysis of real
- Transformational vs. hospitality leaders
transactional
leadership
- Authentic and servant
leadership
- Gender and culture in
leadership
Power and - Bases of power Ch. 13 Roleplay: influence and
Organizational Politics - Influence tactics resistance in a hotel
- Organizational team; reflection journal
politics on workplace politics
- Defensive behaviors
- Ethics of power
Conflict and - Conflict process and Ch. 14 Case simulation: staff
Negotiation types conflict in a tourism
- Conflict management agency; negotiation
techniques pairs exercise
- Negotiation stages
- Distributive vs.
integrative bargaining
- Ethics and culture in
negotiation
Organizational Structure - Elements of structure Ch. 15 & 16 Create an org. chart for a
and Culture (specialization, hotel
centralization, etc.)
- Mechanistic vs.
organic models
- Newer designs:
matrix, team, virtual
- Size, technology, and
environment
- Culture definition and
functions
- Creating and
sustaining culture
- Socialization and
rituals
- Changing
organizational culture
- Mergers and culture
clashes
Human Resource - Recruitment and Ch. 17 & 18 Stress test + guided
Systems, Stress, and selection breathing break; training
Well-being - Training and practices in tourism
development firms
- Performance
appraisal
- Strategic HRM
alignment
- Global HRM issues
- Sources and types of
stress
- Eustress vs. distress
- Work-life balance
- Individual and
organizational coping
strategies
- Mental health
awareness
Application of OB in - High emotional labor Supplementary Group presentation:
Tourism and Hospitality in hotels, airlines, and “OB Issue in a Tourism
Management restaurants Business” (e.g., turnover
- Managing diverse and in airlines)
multicultural customer-
facing teams
- Motivation under
high pressure and
seasonality
- Leadership in guest-
centric organizations
- Conflict resolution
with dissatisfied
customers
- Building
organizational culture
in hospitality brands
- Case studies:
Marriott, Emirates,
Disney, Airbnb
Presentation (Individual):
Course Instructor will deliver the presentation topic/s to the students on or before Class No. 10.
Group Project: (Home Assignment)
Course Instructor will deliver the titles/s of Group to the students on or before Class No. 12.
Report must be submitted by the students on or before Class No. 20th.
Marks Distribution
1. Class Attendance 5%
2. Presentation: Individual/Group and Assignment 5%
3. Class Test 1 &2 30%
4. Final Examination 60%
Recommended Books:
Book ORGANIZATIONAL BEHAVIOR (19TH EDITION GLOBAL
EDITION)
-Stephen P. Robbins (San Diego State University)
-Timothy A. Judge (The Ohio State University)
Book Links:
[Link]
