Personal Grooming & Fitness- Online Written Assignment
Learner Name ROSHNITA MINJ Reference ID/ Batch Code FIAT/DSE/25-26/69
O1(25-26)(CA 11)
Course Title Frankfinn Certificate Course in Aviation, Hospitality, Travel & Customer Service
Assessor Name Shweta arya
Name of I.V.
I confirm that the work submitted for this assignment is my own.
Learner Signature ROSHNITA MINJ Date 14/07/2025
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. It is compulsory to attempt all questions of PASS – to clear the assignment
3. Review your answers before submitting the Assignment
TIMELINE: You can take up to Two days to submit the Assignments
Personal Grooming Treatments – (Pass)
Personal Grooming Treatments
1. Hair Care Treatments
Haircut/Trimming – for a neat and professional look
Hair Spa – nourishes dry or damaged hair
Hair Coloring – optional; should suit your skin tone and job role
Dandruff Treatment – to keep scalp clean and healthy
Styling – basic blow-dry or bun for formal appearance
2. Skin Care Treatments
Facial Clean-up or Facial – removes dirt, opens pores, adds glow
Bleach – lightens facial hair and brightens skin tone
Personal Grooming & Fitness- Online Written Assignment
Face Pack/Mask – for hydration or oil control
Acne treatment – to manage pimples or dark spots
3. Hand and Nail Care
Manicure – cleans, shapes, and polishes nails
Cuticle care – removes dead skin around nails
Nail Paint (optional) – soft or nude colors for formal settings
Nail trimming – short and clean nails look professional
4. Foot Care
Pedicure – softens heels, cleans toenails
Foot scrubbing – removes dead skin and odor
Foot cream – keeps skin soft and moisturized
5. Hair Removal
Waxing (arms, legs, underarms) – gives smooth, clean skin
Threading (eyebrows, upper lips) – shapes the face
Shaving or Trimming (for men) – clean-shaven or well-trimmed beard
6. Oral Hygiene Treatments
Teeth whitening
Regular dental check-ups
Use of mouthwash and floss
7. Body Treatments
Body polishing/scrubbing – removes dead skin
Body lotion/oil massage – moisturizes dry skin
Deodorants and perfumes – for fresh body odor
Optional:
Makeup Tutorial (light makeup) – for professional look
Self-grooming sessions or beauty parlour visits – monthly
Q1. What is Grooming?(Pass)
Grooming means taking care of your appearance, hygiene, and behaviour to present
yourself well. It’s important in both personal and professional life, especially in careers like
hospitality, aviation, modelling, and customer service.
Q2. Classify Grooming?(Pass)
Personal Grooming & Fitness- Online Written Assignment
1. Personal Grooming
Definition: Taking care of your body and hygiene.
Includes:
Daily bathing
Clean clothes
Oral hygiene
Hair care
Nail trimming
Using deodorant or perfume
2. Professional Grooming
Definition: Dressing and presenting yourself appropriately for your job or profession.
Includes:
Formal or dress-code appropriate clothing
Well-groomed hair and makeup (if applicable)
Neatly ironed uniform
Polished shoes
Light makeup and minimal jewelry (for females)
Well-maintained beard or clean-shaven (for males)
3. Social Grooming
Definition: How you behave and interact with others.
Includes:
Good manners
Polite tone and respectful speech
Friendly attitude
Eye contact while speaking
Active listening and patience
4. Mental/Emotional Grooming
Definition: Taking care of your mind and emotional behavior.
Includes:
Positive thinking
Stress management
Confidence building
Emotional control
Personal Grooming & Fitness- Online Written Assignment
Motivation and calm attitude
Q3. What are the qualities required for working in the Aviation,Hospitality, Travel &
Customer serviceIndustries?(Pass)
1. Excellent Communication Skills
Clear and polite speaking
Listening skills
Fluency in English and local languages
Confidence while talking to strangers
2. Positive Attitude
Always smiling and welcoming
Staying calm even in difficult situations
Willingness to help others
3. Groomed Appearance
Well-dressed and neat look
Personal hygiene maintained
Proper body posture and eye contact
4. Teamwork
Cooperating with co-workers
Respecting others’ opinions
Working towards common goals
5. Patience and Tolerance
Handling angry or confused customers politely
Managing delays, complaints, and stress calmly
6. Problem-Solving Skills
Quick thinking in emergencies
Finding the best solution for customer complaints
Making smart decisions on the spot
7. Cultural Awareness
Understanding different customs and behaviors
Showing respect to all guests, national and international
Avoiding offensive behavior
Personal Grooming & Fitness- Online Written Assignment
8. Multitasking Ability
Managing check-ins, bookings, and customer queries
Balancing back-end and front-end tasks
9. Flexibility & Adaptability
Working in shifts, holidays, or different locations
Adapting to changes in schedules or roles
10. Customer-Centric Approach
Prioritizing customer satisfaction
Going the extra mile to meet their needs
Making customers feel comfortable and valued
Q4. Name the Layers of the Skin?
Layers of Skin.
1. Epidermis
Outermost layer of the skin
Protects from germs, dust, and sun
Contains melanin, which gives skin color
Constantly renews itself
No blood vessels in this layer
2. Dermis
Located beneath the epidermis
Contains:
o Blood vessels
o Hair follicles
o Sweat glands
o Oil glands
o Nerve endings
Helps in sensation, temperature control, and hydration
3. Hypodermis / Subcutaneous Layer
Deepest layer of the skin
Made of fat and connective tissue
Provides insulation, energy storage, and shock absorption
Q5. Name different types of skin? (Pass)
Types of Skin:
Personal Grooming & Fitness- Online Written Assignment
1. Normal Skin
Balanced – not too oily or too dry
Smooth texture, no major blemishes
Small pores, healthy glow
Easy to manage
2. Oily Skin
Produces excess oil (sebum)
Shiny appearance, especially on forehead, nose, chin (T-zone)
Large pores, prone to acne and blackheads
Needs regular cleansing
3. Dry Skin
Lacks natural oils
Feels rough, flaky, or itchy
Can crack in cold weather
Needs moisturization
4. Combination Skin
Oily in some areas (T-zone) and dry in others (cheeks)
Needs different care for different parts of the face
Most common skin type
5. Sensitive Skin
Easily reacts to products, sun, or weather
Redness, burning, itching, or rashes
Requires gentle, fragrance-free products
Q6. What are the causes of Acne and dark circle and also provide 02 remedies for each?
(Pass)
ACNE
Causes of Acne:
1. Excess oil (sebum) production
2. Clogged pores due to dirt, dead skin, or makeup
3. Hormonal changes (especially during puberty, periods, or stress)
4. Unhealthy diet (too much sugar or oily food)
5. Improper skincare routine
6. Touching face frequently with dirty hands
Personal Grooming & Fitness- Online Written Assignment
2 Simple Remedies for Acne:
1. Aloe Vera Gel
Apply fresh aloe vera gel on the affected area.
Reduces redness and inflammation.
Use daily at night.
2. Honey + Lemon Pack
Mix 1 tsp honey + few drops of lemon juice.
Apply on pimples for 10-15 mins, then wash.
Natural antibacterial and scar-lightening.
DARK CIRCLES
Causes of Dark Circles:
1. Lack of sleep
2. Stress or anxiety
3. Dehydration
4. Allergies or nasal congestion
5. Excess screen time (TV, mobile)
6. Genetics or age
2 Simple Remedies for Dark Circles:
1. Potato Slices
Keep thin cold potato slices on eyes for 10–15 minutes.
Lightens pigmentation and soothes tired eyes.
2. Cold Milk
Soak cotton in cold milk and place on closed eyes.
Reduces puffiness and hydrates under-eye area.
Q7. What arethe types of hair? Highlight the causesof dandruff and provide 02 remedies?
(Pass)
1. Types of Hair
2. Causes of Dandruff
3. 2 Simple Remedies
Personal Grooming & Fitness- Online Written Assignment
1. Types of Hair
There are 4 main types of hair based on texture:
1. Straight Hair
Smooth, shiny, easy to manage
Natural oil spreads easily from scalp to tip
2. Wavy Hair
Light wave in shape (like “S”)
Prone to frizz and dryness
3. Curly Hair
Strong curl or ring shape
More volume, but can be dry
4. Coily/Kinky Hair
Very tight curls or zig-zag pattern
Needs deep moisture and careful handling
2. Causes of Dandruff
Dandruff is a scalp condition where white flakes appear due to:
1. Dry scalp or harsh weather
2. Oily scalp with fungal growth (Malassezia)
3. Poor hygiene – not washing hair regularly
4. Excessive use of hair products
5. Stress and poor diet
6. Not rinsing shampoo properly
3. Remedies for Dandruff
1. Lemon Juice + Coconut Oil
Mix 1 tsp lemon juice with 2 tsp warm coconut oil
Massage on scalp for 15–20 mins
Wash with mild shampoo
Effect: Lemon kills dandruff-causing fungus, coconut oil nourishes the scalp
2. Aloe Vera Gel
Apply fresh aloe vera gel directly to scalp
Leave for 30 mins, then rinse
Personal Grooming & Fitness- Online Written Assignment
Use twice a week
Effect: Soothes itching and reduces flakes naturally
Q8. What are the Do’s and Don’ts of Personal hygiene and Grooming Hygiene? (Merit)
PERSONAL HYGIENE: Do’s and Don’ts
Do’s:
1. Bathe daily to keep the body fresh and odor-free.
2. Brush your teeth twice a day for oral hygiene.
3. Trim nails regularly to avoid dirt buildup.
4. Wash hands frequently – before meals, after using the toilet.
5. Wear clean, washed clothes daily.
6. Use deodorant to control body odor.
7. Keep feet clean and dry to avoid infections.
8. Stay hydrated and eat healthy food.
Don’ts:
1. Don’t skip bathing, even in winter.
2. Don’t wear sweaty or dirty clothes again.
3. Don’t share personal items like towels, razors, or combs.
4. Don’t ignore bad breath – use mouthwash if needed.
5. Don’t bite nails – it spreads germs.
6. Don’t leave wounds untreated – clean and cover them.
GROOMING HYGIENE: Do’s and Don’ts
Do’s:
1. Comb your hair neatly and keep it clean.
2. Use mild perfumes or deodorants (not too strong).
3. Keep eyebrows neat and remove unwanted facial hair.
4. Wear minimal makeup (especially in professional fields).
5. Shave or trim beard regularly (for men).
6. Polish shoes and ensure clothes are wrinkle-free.
7. Use lip balm for dry lips and moisturizers for skin.
8. Follow the company’s grooming standards if working in service sectors.
Don’ts:
1. Don’t leave hair messy or greasy.
2. Don’t use overpowering perfumes.
3. Don’t wear excessive makeup or jewelry.
4. Don’t wear stained or wrinkled clothes.
Personal Grooming & Fitness- Online Written Assignment
5. Don’t ignore your feet and hands.
6. Don’t pick pimples or acne – it worsens scars.
Q9.Why do you think it’s important to present yourself as a professional in an interview?
(Distinction)
Reasons Why Professional Presentation Is Important in an Interview:
1. First Impressions Matter
The interviewer usually forms an opinion about you within the first few seconds.
A neat appearance, confident body language, and polite attitude can create a positive
image instantly.
2. Shows Respect for the Company and Role
Dressing well, being on time, and speaking respectfully shows that you value the
opportunity and are serious about the job.
3. Reflects Your Personality and Attitude
Professional grooming, communication, and manners show that you are:
Disciplined
Responsible
Well-prepared
Focused
4. Improves Communication and Confidence
When you look and feel good, you speak more confidently, maintain eye contact, and
express your thoughts clearly.
5. Demonstrates Your Understanding of Workplace Culture
Employers want to hire people who fit into their team. Professional behavior shows you can
adapt to formal work environments.
6. In Fields like Aviation, Hospitality, or Customer Service, Professionalism is EVERYTHING
Your job is to represent the brand or airline/hotel, so the way you look, talk, and behave
matters a lot.
"Professional appearance + positive attitude = higher chances of selection"
