Management Communication
Relationships
Module V
Session IX
Introduction to Communication in
Management
• Definition: Communication in management is the
process of exchanging information within an
organization.
• Importance:
- Enhances productivity and teamwork
- Reduces misunderstandings and conflicts
- Facilitates decision-making
- Ensures smooth workflow
Importance of Communication in
Management
• Builds strong employee-employer
relationships
• Encourages collaboration and innovation
• Ensures clarity in roles and responsibilities
• Improves conflict resolution
• Helps in strategic planning
Semantics in Communication
• Definition: Semantics deals with the meaning of words
and phrases.
• Challenges:
- Ambiguity
- Cultural differences
- Jargon and technical terms
• Solutions:
- Use clear and simple language
- Provide context
- Encourage feedback and clarification
Employee and Employer
Communication
• Importance: Ensures job satisfaction, builds trust,
improves efficiency
• Types:
- Formal Communication: Meetings, emails,
reports
- Informal Communication: Chatting, casual
discussions
• Best Practices: Active listening, constructive
feedback, transparency
Communication within Management
• Levels of Communication: Top, Middle, Lower
Management
• Forms: Verbal, Written, Non-verbal
• Challenges & Solutions:
- Misinterpreta on → Ensure clarity
- Informa on Overload → Priori ze key messages
- Resistance to Change → Encourage feedback
Downward and Upward
Communication
• Downward Communication: From higher to lower levels
• Examples: Instructions, Policies, Training
• Challenges: Risk of distortion
• Solutions: Use structured messages, encourage feedback
• Upward Communication: From employees to higher
management
• Examples: Feedback, Reports, Escalations
• Challenges: Fear of consequences
• Solutions: Open-door policy, anonymous feedback
Communication by Specialists
• Role: Specialists provide expert knowledge
• Examples: IT, HR, Financial analysts
• Challenges: Complex information, overuse of
jargon
• Solutions: Use layman’s terms, provide visual
aids
The Union’s Role in Communication
• Acts as a bridge between employees and
management
• Negotiates salaries, benefits, work conditions
• Resolves workplace disputes
• Methods: Meetings, newsletters, surveys
Barriers to Effective Communication
• Physical Barriers: Distance, noise
• Language Barriers: Different languages, jargon
• Psychological Barriers: Stress, emotions
• Technological Barriers: Poor internet, outdated
tools
• Organizational Barriers: Hierarchies, information
filtering
• Solutions: Open communication, use technology,
training programs
How to Improve Communication in
Management
• Use Clear Language
• Encourage Active Listening
• Promote Two-Way Communication
• Leverage Technology
• Provide Regular Feedback
• Develop Training Programs
Case Study on Communication in
Management
• Example: Google’s Open Communication
Culture
• Key Takeaways:
- Encourages feedback at all levels
- Uses open forums and surveys
- Maintains transparency in decision-making
Presentation Skills
Session - X
Introduction to Presentation
• Definition: A presentation is a structured way of
communicating ideas, information, or messages.
• Importance:
• - Helps in effective knowledge sharing
• - Enhances persuasion and influence
• - Aids in academic and professional success
• Types: Oral, Written, Multimedia, Visual,
Demonstrative
Types of Presentation
• Oral Presentation: Delivered through speech with
minimal visual aids
• Written Presentation: Prepared documents like reports,
proposals
• Multimedia Presentation: Uses PowerPoint, videos,
animations
• Visual Presentation: Focus on charts, graphs,
infographics
• Demonstrative Presentation: Live demonstrations,
product showcases
Understanding the Audience
• Know their background, interests, and
expectations
• Analyze audience demographics (age,
profession, expertise)
• Adapt language and tone accordingly
• Engage with interactive elements (Q&A, polls)
Planning a Presentation
• Define the Purpose: Inform, Persuade,
Educate, Entertain
• Organize Content: Introduction, Body,
Conclusion
• Research and gather reliable information
• Rehearse and refine before delivery
Designing a Presentation
• Use a clear and simple slide layout
• Incorporate visuals: images, graphs, charts
• Limit text per slide (use bullet points)
• Choose readable fonts and color contrast
• Maintain consistency in design
Written vs. Oral Presentation
• Written: Requires structured documentation,
clarity in writing
• Oral: Requires strong vocal skills, body
language, and engagement
• Both require preparation, organization, and
audience adaptation
Making Use of Notes and Outlines
• Prepare a structured outline for key points
• Use cue cards or digital notes for reference
• Avoid reading word-for-word
• Practice summarizing main ideas
Techniques for Delivering a
Presentation
• Effective delivery enhances message clarity and
audience engagement.
Key techniques include:
- Maintaining Eye Contact
- Using Voice Modulation
- Incorporating Gestures & Movements
- Engaging with the Audience
- Controlling Nervousness through Preparation
Maintain Eye Contact
• Importance: Builds trust, confidence, and
connection with the audience.
• Techniques:
• - Look at different sections of the audience
• - Avoid staring at notes or slides for too long
• - Engage individuals for brief moments
• - Maintain a natural and friendly gaze
Common Mistakes in Eye Contact
• Avoiding eye contact makes you appear
unconfident.
• Staring at a single person may make them
uncomfortable.
• Looking only at notes/slides reduces audience
engagement.
• Solution: Practice with a small group or mirror.
Use Voice Modulation
• Definition: Varying pitch, tone, and pace to
emphasize key points.
• Why It Matters:
• - Keeps the audience engaged
• - Highlights important information
• - Avoids monotony and enhances persuasion
Techniques for Voice Modulation
• Vary your tone based on the message: serious,
enthusiastic, persuasive.
• Adjust volume for emphasis on critical points.
• Pause strategically for impact and audience
reflection.
• Practice breathing techniques for better
control.
Incorporate Gestures & Movements
• Importance: Enhances communication, adds
energy, and supports messages.
• Effective Gestures:
• - Hand movements to emphasize key points
• - Open arms to appear welcoming
• - Pointing or guiding audience attention
Using Movements Effectively
• Avoid excessive pacing or fidgeting.
• Move naturally and purposefully across the
stage.
• Use movements to transition between topics.
• Match gestures with speech to reinforce
meaning.
Engage with the Audience
• Why Engagement Matters:
• - Keeps audience interested and attentive
• - Encourages participation and feedback
• - Creates a two-way communication channel
Techniques for Audience Engagement
• Ask open-ended questions.
• Encourage discussion and feedback.
• Use storytelling to make content relatable.
• Incorporate humor and real-life examples.
Control Nervousness through
Preparation
• Preparation reduces anxiety and boosts
confidence.
• Key Strategies:
• - Practice multiple times before the presentation
• - Familiarize yourself with the content and slides
• - Anticipate possible questions and prepare
responses
Overcoming Nervousness
• Use deep breathing techniques.
• Visualize success before presenting.
• Start with a strong opening to gain
confidence.
• Turn nervous energy into enthusiasm.
Final Tips for Effective Presentation
Delivery
• Be natural and authentic.
• Maintain a strong posture and confident
stance.
• Use pauses effectively for emphasis.
• End with a strong and clear conclusion.
Developing a Personal Presentation
Style
• Find a natural and confident speaking tone
• Use humor and storytelling where appropriate
• Adapt based on audience reaction
• Improve through continuous practice
A Postscript: Evaluating Your
Presentation
• Seek feedback from peers or mentors
• Analyze audience engagement and response
• Review recording for self-improvement
• Refine content and delivery for future
presentations
Model Presentation Example
• Topic: [Choose a sample topic]
• Demonstration of an effective slide layout
• Delivery techniques in action
• How to conclude effectively
Presentation Skills
Session - X
Introduction to Presentation
• Definition: A presentation is a structured way of
communicating ideas, information, or messages.
• Importance:
• - Helps in effective knowledge sharing
• - Enhances persuasion and influence
• - Aids in academic and professional success
• Types: Oral, Written, Multimedia, Visual,
Demonstrative
Types of Presentation
• Oral Presentation: Delivered through speech with
minimal visual aids
• Written Presentation: Prepared documents like reports,
proposals
• Multimedia Presentation: Uses PowerPoint, videos,
animations
• Visual Presentation: Focus on charts, graphs,
infographics
• Demonstrative Presentation: Live demonstrations,
product showcases
Understanding the Audience
• Know their background, interests, and
expectations
• Analyze audience demographics (age,
profession, expertise)
• Adapt language and tone accordingly
• Engage with interactive elements (Q&A, polls)
Planning a Presentation
• Define the Purpose: Inform, Persuade,
Educate, Entertain
• Organize Content: Introduction, Body,
Conclusion
• Research and gather reliable information
• Rehearse and refine before delivery
Designing a Presentation
• Use a clear and simple slide layout
• Incorporate visuals: images, graphs, charts
• Limit text per slide (use bullet points)
• Choose readable fonts and color contrast
• Maintain consistency in design
Written vs. Oral Presentation
• Written: Requires structured documentation,
clarity in writing
• Oral: Requires strong vocal skills, body
language, and engagement
• Both require preparation, organization, and
audience adaptation
Making Use of Notes and Outlines
• Prepare a structured outline for key points
• Use cue cards or digital notes for reference
• Avoid reading word-for-word
• Practice summarizing main ideas
Techniques for Delivering a
Presentation
• Effective delivery enhances message clarity and
audience engagement.
Key techniques include:
- Maintaining Eye Contact
- Using Voice Modulation
- Incorporating Gestures & Movements
- Engaging with the Audience
- Controlling Nervousness through Preparation
Maintain Eye Contact
• Importance: Builds trust, confidence, and
connection with the audience.
• Techniques:
• - Look at different sections of the audience
• - Avoid staring at notes or slides for too long
• - Engage individuals for brief moments
• - Maintain a natural and friendly gaze
Common Mistakes in Eye Contact
• Avoiding eye contact makes you appear
unconfident.
• Staring at a single person may make them
uncomfortable.
• Looking only at notes/slides reduces audience
engagement.
• Solution: Practice with a small group or mirror.
Use Voice Modulation
• Definition: Varying pitch, tone, and pace to
emphasize key points.
• Why It Matters:
• - Keeps the audience engaged
• - Highlights important information
• - Avoids monotony and enhances persuasion
Techniques for Voice Modulation
• Vary your tone based on the message: serious,
enthusiastic, persuasive.
• Adjust volume for emphasis on critical points.
• Pause strategically for impact and audience
reflection.
• Practice breathing techniques for better
control.
Incorporate Gestures & Movements
• Importance: Enhances communication, adds
energy, and supports messages.
• Effective Gestures:
• - Hand movements to emphasize key points
• - Open arms to appear welcoming
• - Pointing or guiding audience attention
Using Movements Effectively
• Avoid excessive pacing or fidgeting.
• Move naturally and purposefully across the
stage.
• Use movements to transition between topics.
• Match gestures with speech to reinforce
meaning.
Engage with the Audience
• Why Engagement Matters:
• - Keeps audience interested and attentive
• - Encourages participation and feedback
• - Creates a two-way communication channel
Techniques for Audience Engagement
• Ask open-ended questions.
• Encourage discussion and feedback.
• Use storytelling to make content relatable.
• Incorporate humor and real-life examples.
Control Nervousness through
Preparation
• Preparation reduces anxiety and boosts
confidence.
• Key Strategies:
• - Practice multiple times before the presentation
• - Familiarize yourself with the content and slides
• - Anticipate possible questions and prepare
responses
Overcoming Nervousness
• Use deep breathing techniques.
• Visualize success before presenting.
• Start with a strong opening to gain
confidence.
• Turn nervous energy into enthusiasm.
Final Tips for Effective Presentation
Delivery
• Be natural and authentic.
• Maintain a strong posture and confident
stance.
• Use pauses effectively for emphasis.
• End with a strong and clear conclusion.
Developing a Personal Presentation
Style
• Find a natural and confident speaking tone
• Use humor and storytelling where appropriate
• Adapt based on audience reaction
• Improve through continuous practice
A Postscript: Evaluating Your
Presentation
• Seek feedback from peers or mentors
• Analyze audience engagement and response
• Review recording for self-improvement
• Refine content and delivery for future
presentations
Model Presentation Example
• Topic: [Choose a sample topic]
• Demonstration of an effective slide layout
• Delivery techniques in action
• How to conclude effectively
