BUSINESS ENGLISH

Inter 1

LC9 (2) Hello, Anna Angelo

speaking. May I help you?

Time: 45 minutes

Materials:

- Lecture slide: BE - Inter 1 - LC9 (2) - Hello, Anna Angelo speaking. May I
help you?

- Slides from page 10 to 16 (TOEIC Listening and Reading practice) are

included in a separate supplementary file named: BE - Inter 1 - LC9 (2) -
Listening and Reading Practice. Please refer to that file if students would
like extra practice.

- There are 6 videos for this lesson:

1. Slide 3: https://youtu.be/Bf4q_YMT9FE
2. Slide 6: https://youtu.be/6FOTZZO6HQw
3. Slide 10: https://youtu.be/12m_tPh1-1U
4. Slide 11: https://youtu.be/83l-5IqMlSs
5. Slide 12: https://youtu.be/JU8HHlMHQbQ
6. Slide 13: https://youtu.be/KWnZRC-n4No
- Flashcards
- Whiteboard and pen.

General notes:
 - Speed: For each level, speed is really important. Speed will be decided based
on the student's English level. The higher level, the faster speed. Speed will
also depend on the students’ characteristics.
- Pronunciation: For ESL student, correcting pronunciation is really important
and teachers should correct during the class using the back-chaining
technique.
- The teacher should appraise the student or correct positively frequently.
- As students are adults, T should ask a lot of questions as well as giving
examples to enhance interaction and to check S’s comprehension. T may ask
S to share their own experience related to the lesson topic.
- If the student cannot answer, the teacher can ask guiding questions to help
the S to get to the answer.
- For students at low levels, T should explain the vocabulary/ grammar points/
answers with simple sentences and examples.
For students at higher levels, T should ask S to explain their answers.

!!! Please make sure that the student tool mode is ON during class. For writing
activities, please ask the student to TYPE on the slide or in the chat box.

Evaluate the student performance after class (for teachers): Please spare five
minutes to fill in the performance evaluation for the student via Kyna Teacher’s App or
https://teacher.kynaenglish.com/ . This is compulsory in order to finish the class.
Please be noticed that the form should be filled in for each class within 24 hours.

TEACHING TIP & TPR:

(0,5 mins)

- T greets S and introduces the lesson

- T might ask S some questions to get to know each other: name, age, job, family, etc.
 Hello, Anna Angelo
speaking. May I help you?

(1 min)

T says: In this lesson, we're going to learn how to receive a phone call and leave a
phone message, and practice some TOEIC questions related to health insurance.
Receiving A Phone Call
Conversation 1
Lauren : May I speak to Mr. John Sayles, please?
John : John Sayles speaking. (1) .............
Conversation 2
A. May I know who's calling, Sandra: Good morning. Is Dr Martin available, please?
Martin: Doctor Martin's office. (2) .............
please? Conversation 3
B. City Library. Kim Rosemary James : Hello, this is James Plus calling. May I speak to Mr. Green in the
accounting department, please?
speaking.
Jody : Thank you for calling Mr. James Plus. Jody Moore speaking. (3)
C. Would you like to leave a .............
message? Conversation 4
Laura : Hello. This is Laura Stone from Home Cleaning. May I speak to Mr.
D. Hold the line please. I'll put John West, please?
you through in a moment. Keneth : Good morning, Laura. This is Keneth speaking. I'm afraid John is
not available at the moment. (4) ............
E. Who's calling, please?
Conversation 5
Robert: Hello, this is Robert Rich calling.
Kim: (5) ............ What can I do for you, Mr. Rich?
3

(4 mins)

- T says: Now, we're going to listen to several dialogue in which speakers are
receiving a phone call. Let's listen an put the sentences A, B, C, D, and E in the box in
the right order as they appear in the recording. Are you ready? Let's get started.

- T plays the recording, then checks S's answer and give the corrections.

ANSWER KEY
1-E
2-A
3-D
4-C
5-B

- T moves to the next slide.

Tapescript:
M = Male - F = Female

M2: Conversation 1
F: May I speak to Mr. John Sayles, please?
M: John Sayles speaking. Who's calling, please?
M2: Conversation 2
F: Good morning. Is Dr Martin available, please?
M: Doctor Martin's office. May I know who's calling, please?

M2: Conversation 3
M : Hello, this is James Plus calling. May I speak to Mr. Green in the accounting
department, please?
F: Thank you for calling Mr. James Plus. Jody Moore speaking. Hold the line please.
I'll put you through in a moment.

M2: Conversation 4
F: Hello. This is Laura Stone from Home Cleaning. May I speak to Mr. John West,
please?
M: Good morning, Laura. This is Keneth speaking. I'm afraid John is not available at
the moment. Would you like to leave a message?

M2: Conversation 5
M : Hello, this is Robert Rich calling.
F: City Library. Kim Rosemary speaking. What can I do for you, Mr. Rich?"
Useful Structures For Receiving A Phone Call

☆ Structures for receiving a phone call from a caller that you don't know
→ Hello? Serena speaking. Who is on the line?
→ John Sayles speaking. Who's calling, please?
→ Doctor Martin's office. May I know who's calling, please?

☆ Structures for receiving a phone call from a caller that you know
→ Thank you for calling Mr. James Bond. This is Jody speaking.
→ Hello Maria. Nice to hear from you.
→ Hello Dr. Jones. How can I help you?
→ City Library. Kim speaking. What can I do for you, Mr. Robert Frost?

(3 mins)

- T lead-in: Now we're going to look at some useful structure for receiving a phone
call. Firstly, we will look at the structures for receiving a phone call from a caller that
you don't know. Can you read the examples for me? → T asks S to read aloud the
examples shown on the screen → T helps with the pronunciation and the intonation.

- T says: How can we receive a phone call from a caller that you know well? That's
right! These structures shown on the slide can help you do that. → T asks S to read
aloud the examples shown on the screen → T helps with the pronunciation and the
intonation.

- T moves to the next slide.

Role-play (1)

T = Teacher - S = Student

T: Hello. This is [teacher's full name] from [a company's name]. May I speak to [Mr./Mrs.
Student's full name], please?
S: [Receiving the phone call as if you know the caller and asking for the purpose of the call].
T: I'm calling because I'm working on the office supply order. Would you be able to look over it
before I submit it?
S: Sure, but before I do, [did / know / the supplier / sent out / new catalog]? Some of the
prices might have changed.
T: Oh, I didn't realize that. How can I get a copy of the new catalog?
S: [Answering the question using your idea].
T: OK, thank you. I'll check the prices right away. I'd like to submit this order before I leave for
my business trip next week.
5

(4 mins)

- T says: Now we're going to put what we've learnt into practice. Let's practice
receiving a phone call. Complete the conversation with the 2-3 given clues for each
blank, then role-play the conversation with me.

- T gives an example.

- T gives S 2 minute and the writing tool so S can write their answers on the screen.

- T checks S's answers, gives suggestions, then practice role-playing with S.

SAMPLE CONVERSATION
T : Hello. This is Karen Clark from Marketing Department. May I speak to Mr. Ricardo
Roland, please?
S: Hi Karen! This is Ricardo speaking. How can I help you?
T: I'm calling because I'm working on the office supply order. Would you be able to
look over it before I submit it?
S: Sure, but before I do, did you know that the supplier has sent out a new
catalog? Some of the prices might have changed.
T: Oh, I didn't realize that. How can I get a copy of the new catalog?
S: I'll bring it over to you now.
T: OK, thank you. I'll check the prices right away. I'd like to submit this order before I
leave for my business trip next week.
Leaving A Phone Message
Alice: International Consulting. Alice Smith speaking.
Richard: Hello. This is Richard Clarkson from Express Delivery. (1)
..............
Alice: Oh, I'm afraid Jonathan isn't here at the moment. (2) ..............
A. Let me get a pen
Richard: Yes, please.
B. Would you like to leave a Alice: Just a moment. (3) .................. OK, I'm ready now. Go ahead.
Richard: Right. I was calling about the Eurosia Building Materials trade
message for him?
fair next week. Jonathan mentioned that he was thinking about going. So
C. Let me just make sure that I I just wanted to check if he'll be there, and if so, if he has time to meet
got that right. me.
Alice: (4) ............... You're going to the Eurosia Building Materials trade
D. Could I speak to Jonathan
fair next week, and you'd like to know if Jonathan will be there, and if the
Lean, please? two of you can meet.
Richard: That's right.
E. I'll make sure Jonathan gets
Alice: That's great. (5) .............
your message. Richard: Thanks very much.
Alice: You're welcome. Bye for now.
Richard: Bye.
6

(4 mins)

- T says: Now, we're going to listen to a conversation between a man and a woman in
which a man is leaving his phone message. Let's listen an put the sentences A, B, C,
D, and E in the box in the right order as they appear in the recording. Are you ready?
Let's get started.

- T plays the recording, then checks S's answer and give the corrections.

ANSWER KEY
1-D
2-B
3-A
4-C
5-E

- T moves to the next slide.

Tapescript:

M = Male - F = Female

F: International Consulting. Alice Smith speaking.

M: Hello. This is Richard Clarkson from Express Delivery. Could I speak to Jonathan
Lean, please?
F: Oh, I'm afraid Jonathan isn't here at the moment. Would you like to leave a
message for him?
M: Yes, please.

F: Just a moment. Let me get a pen. [pause 3s] OK, I'm ready now. Go ahead.
M: Right. I was calling about the Eurosia Building Materials trade fair next week.
Jonathan mentioned that he was thinking about going. So I just wanted to check if
he'll be there, and if so, if he has time to meet me.
F: Let me just make sure that I got that right. You're going to the Eurosia Building
Materials trade fair next week, and you'd like to know if Jonathan will be there, and if
the two of you can meet.
M: That's right.

F: That's great. I'll make sure Jonathan gets your message.

M: Thanks very much.
F: You're welcome. Bye for now.
M: Bye.
Useful Structures For Leaving Phone Messages (1)
☆ Leaving a message
→ Can I leave a message?

☆ Taking a message
→ Can I take a message?

Put these following sentences into the suitable column according to their function.
1. Could you ask him to call Paul when he gets in?
2. Fine. I'll let him know you called.
3. I don't think he has my number. Do you have a pen handy?
4. Would it be possible to leave a message?
5. I'm sorry, but Lisa's not here at the moment. Can I take a message?
6. Could you tell her Jonathan called?
7. Would you like to leave a message?
8. I'm afraid he's not available at the moment. Would you like to leave a message?
9. I'll make sure she gets your message.
10. She's busy right now. Would you like her to return your call?
11. Would you mind giving her a message? 7

(3 mins)

- T leads-in: When you are calling someone but they are not available at the moment.
You can leave them your message. Luckily, we're going to learn several useful
structure to make the process of taking or leaving message easier.

- T gives task instructions: Can you put these sentences into the suitable column
according to their function.

- T goes through the sentences with S.

1. Get S to read each sentence aloud and correct S's pronunciation and intonation.
2. Discuss with S to put the sentence into the correct column.
3. Give corrections at the end.

☆ Leaving a message
11. Would you mind giving her a message?
4. Would it be possible to leave a message?
6. Could you tell her Jonathan called?
1. Could you ask him to call Paul when he gets in?
3. I don't think he has my number. Do you have a pen handy?

☆ Taking a message
7. Would you like to leave a message?
5. I'm sorry, but Lisa's not here at the moment. Can I take a message?
8. I'm afraid he's not available at the moment. Would you like to leave a message?
10. She's busy right now. Would you like her to return your call?
2. Fine. I'll let him know you called.
9. I'll make sure she gets your message.

- T moves to the next slide.

Useful Structures For Leaving Phone Messages (2)

HOW TO STRUCTURE A MESSAGE

It's important to structure your message clearly when you speak on an answering machine.
Here is one way to do it.

• Say who you are and (if necessary) who you are leaving the message for.
→ Hello, this is ... calling for ...
• Explain the message step by step.
→ I'm calling about ... / I just wanted to confirm ...
• Say what action you would like the other person to take (if any).
→ Maybe you could get back to me ... / Could you call me back ... ?
• Make sure the other person knows how to contact you.
→ Here's my number ... / You can reach me on ...

Don't forget to keep your message as short as possible and to talk slowly and clearly.
8

(2 mins)

- T lead-in: OK. Now we are going to learn how to structure a phone message in case
you want to leave a message for someone.

- T reads aloud information shown on the screen while circling the important
information (the bold words or the italic words).

- T asks S to take notes if they wish.

- T moves to the next slide.

Role-play (2)

T = Teacher - S = Student

T: International Quality Control Inc. [Teacher's full name] speaking.

S: [Student introduces his/her name & company - Student ask to speak with
someone]
T: Oh, [he/she] is in a meeting at the moment. Would you like to leave a message for
him?
S: Yes, please. [Leaving a message using the structures above].
T: OK. I got it. I'll make sure [he/she] gets your message. Shall I tell [him/her] to call
you back?
S: [Answering the question using your idea].
9

(4 mins)

- T says: Now we're going to put what we've learnt into practice. Let's practice leaving
your phone message. Complete the conversation with the 2-3 given clues for each
blank, then role-play the conversation with me.

- T gives an example.

- T gives S 2 minute and the writing tool so S can write their answers on the screen.

- T checks S's answers, gives suggestions, then practice role-playing with S.

SAMPLE CONVERSATION
T: International Quality Control Inc. Alice Smith speaking.
S: Hello. This is Thomas Stark. Could I speak to James Clear, please?
T: Oh, he's in a meeting at the moment. Would you like to leave a message for him?
S: Yes, please. I'm calling to check if James can meet me at the Agricultural
Produces trade fair next week, and if so, can he bring the contract that we need
to discuss?
T: OK. I got it. I'll make sure Mr. Clear gets your message. Shall I tell Mr. Clear to call
you back?
S: Yes, that would be good. I'll be in the office until about 5 P.M. today if he
wants to call me.
 Part 1: You will hear four statements about a picture.
When you hear the statements, you must select the one
Skill up | Listening
statement that best describes what you see in the
picture. The question and the statements will not be
shown on the screen and will be spoken only one time.

D
10

(1 min)

T make transitions: In the last parts of this lesson, we will go through the four skills in
the Toeic exam. We'll start with the listening section.
T introduces S to do part 1. T asks S to read the instruction and asks concept check
questions:
How many statements are you going to hear?
Can you see the statements on the screen?
How many pictures are there?

T plays the audio and lets S do the task. T asks S to read aloud their answer. T gives
corrections and explains if needed.

ANSWER KEY
A. The man is walking on the street. | This wrongly describes the action of the man.
B. The man is holding the woman's hand. | This wrongly describes the action of the
man.
C. The man is talking on the phone. | Correct answer
D. The man is holding a shopping bag. | This wrongly describes the action of the man.

Tapescript:
Male voice

A. The man is walking on the street.

B. The man is holding the woman's hand.
C. The man is talking on the phone.
D. The man is holding a shopping bag.
 PART 2: You will hear a question or a statement about a
picture. You will be given three responses spoken in English.
Skill up | Listening
Select the best response to the question or statement. The
question or the statement will not be shown on the screen
and will be spoken only one time.

C
11

(1 min)

T introduces S to do part 2. T asks S to read the instruction and asks concept check
questions:
How many statements are you going to hear?
Can you see the statements on the screen?
How many times can you hear the statement?

T plays the audio and lets S do the task. T asks S to read aloud their answer. T gives
corrections and explains if needed.

ANSWER KEY
(A) There is a new message for you. | This repeats the word "message" but it doesn't
answer the question.
(B) David is my new personnel director. | This mentions the name "David" but it is not
related to the question.
(C) Yes, please. Tell him to call me back. | Correct answer

Tapescript:

Female voice:
David isn't here at the moment. Would you like to leave a message for him?

Male voice:
(A) There is a new message for you.
(B) David is my new personnel director.
(C) Yes, please. Tell him to call me back.
 PART 3: You will hear a conversation between two people. You
will be asked to answer two questions. When you hear the
Skill up | Listening
conversation, you must select the best response to each
question. The conversation will not be shown on the screen and
will be spoken only one time.

1. Why can't Mr. Clear speak to Mr. Stark at

2. Why does Mr. Stark call Mr. Clear?
the moment?
(A) To propose an idea
(A) He is on the vacation.
(B) To confirm an appointment
(B) He's in a meeting.
(C) To invite him to a trade fair
(C) He's at a trade fair.
(D) To postpone a meeting
(D) He isn't at the office.

12

(1,5 mins)

T introduces S to do part 3. T asks S to read the instruction and asks concept check
questions:
How many people will be talking in the audio?
Can you see the conversation on the screen?

T plays the audio and lets S do the task. T asks S to read aloud their answer. T gives
corrections and explains if needed.

ANSWER KEY
F: World Tour Travels. Lisa Perry speaking.
M: Hello. This is Thomas Stark. Could I speak to James Clear, please?
(1) F: Oh, he's in a meeting at the moment. Would you like to leave a message for
him?
M: Yes, please. (2) I'm calling to check if James can meet me at the Agricultural
Produces trade fair next week, and if so, can he bring the contract that we need to
discuss?
F: OK. I got it. I'll make sure Mr. Clear gets your message. Shall I tell Mr. Clear to call
you back?
M: Yes, that would be good. I'll be in the office until about 5 P.M. today if he wants to
call me.

1. Why can't Mr. Clear speak to Mr. Stark at the moment?

(A) He is on the vacation. | This is not mentioned.
(B) He's in a meeting. | Correct answer
(C) He's in a trade fair. | This is not mentioned.
(D) He isn't at the office. | This is not mentioned.

2. Why does Mr. Stark call Mr. Clear?

(A) To propose an idea | This is not mentioned.
(B) To postpone a meeting | This is not mentioned.
(C) To invite him to a trade fair | This is not mentioned.
(D) To confirm an appointment | Correct answer as to check if James can meet
me at the Agricultural Produces trade fair next week = to confrim an
appoinment.

Tapescript:

M = Male - F = Female

F: World Tour Travels. Lisa Perry speaking.

M: Hello. This is Thomas Stark. Could I speak to James Clear, please?
F: Oh, he's in a meeting at the moment. Would you like to leave a message for him?
M: Yes, please. I'm calling to check if James can meet me at the Agricultural Produces
trade fair next week, and if so, can he bring the contract that we need to discuss?
F: OK. I got it. I'll make sure Mr. Clear gets your message. Shall I tell Mr. Clear to call
you back?
M: Yes, that would be good. I'll be in the office until about 5 P.M. today if he wants to
call me.

Male voice 2
1. Why can't Mr. Clear speak to Mr. Stark at the moment? [4 seconds]
2. Why does Mr. Stark call Mr. Clear? [4 seconds]
 PART 4: You will hear a talk given by a single speaker. You
will be asked to answer two questions. When you hear the
Skill up | Listening
talk, you must select the best response to each question. The
talk will not be shown on the screen and will be spoken only
one time.

2. Why is the listener asked to stop by an

1. What is the speaker calling about?
office?
(A) An advertised rebate
(A) To return a key
(B) An expired warranty
(B) To collect a package
(C) An inaccessible parking space
(C) To drop off a letter
(D) A broken appliance
(D) To make a payment

13

(1,5 mins)

T introduces S to do part 4. T asks S to read the instruction and asks concept check
questions:
How many people are talking in the audio?
How many questions are there in this part?

T plays the audio and lets S do the task. T asks S to read aloud their answer. T gives
corrections and explains if needed.

ANSWER KEY
Hello. This is Walter Jackson from the management office of Royal Apartments,
calling for Vicky Gleen. (1) I received your message about your dishwasher not
working properly, so I've called a repair person to come and fix it on Monday
morning at eleven o'clock. Since you'll probably be at work at that time, could you
please stop by the management office before then? (2) You'll need to leave a letter
giving permission for the repair person to enter in your absence.

1. What is the speaker calling about?

(A) An advertised rebate | This is not mentioned.
(B) An expired warranty | This is not mentioned.
(C) An inaccessible parking space | This is not mentioned.
(D) A broken appliance | Correct answer as dishwasher not working properly =
broken applicance.
2. Why is the listener asked to stop by an office?
(A) To return a key | This is not mentioned.
(B) To collect a package | This is not mentioned.
(C) To drop off a letter | Correct answer as to leave a letter giving permission =
to drop off a letter.
(D) To make a payment | This is not mentioned.

Tapescript:

M = Male Voice, F = Female Voice

Male Voice:
Hello. This is Walter Jackson from the management office of Royal Apartments,
calling for Vicky Gleen. I received your message about your dishwasher not working
properly, so I've called a repair person to come and fix it on Monday morning at
eleven o'clock. Since you'll probably be at work at that time, could you please stop by
the management office before then? You'll need to leave a letter giving permission for
the repair person to enter in your absence.

Female Voice

1. What is the speaker calling about? [4 seconds]

2. Why is the listener asked to stop by an office? [4 seconds]
Skill up | Reading
Part 5: A word or a phrase is missing in each of the sentences
below. Select the best answer to complete the sentence.

1. There's no one here at the moment, but you 2. This is Cecilia's voicemail, and I'm out of the
can leave a (1) ........... after the beep and we 'll office until the 5th. If it's urgent, please contact
call you back as soon as we can. Jeff Smith (2) ........... extension 439.
(A) message (A) in
(B) option (B) at
(C) impression (C) on
(D) massage (D) with

14

(2 mins)

T make transitions: Let's move on to the reading section with part 5, 6 and 7.

T introduces S to do part 5. T asks S to read the instruction and asks concept check
questions:
How many words are missing?

T shows the questions one by one and lets S do the task. T asks S to read aloud their
answer. T gives corrections and explains if needed.

ANSWER KEY
1. Choice (A) is the correct answer because it fits the context of leaving a phone
message. Choices (B), (C), and (D) don't fit the context of leaving a phone message.
2. Choice (C) is the correct answer because "on extension xxx" is the right collocation
relating to leaving a phone message theme. Choices (A), (B), and (D) don't fit the
collocation structure and contextual meaning.
 Part 6: Read the text below. A word, phrase, or sentence is
Skill up | Reading missing in parts of the text. Select the best answer to
complete the text.
Successful telephoning (2)
Phone calls can be difficult even in your native language, but they are 1.
even more difficult when you are speaking a foreign language. Here
are more simple tips to make calling in English less stressful. (A) stressful
1. Sometimes receiving an unexpected call can be very (1) ............. To (B) to stress
give yourself some time to prepare for the call, you might want to tell (C) stressed
a 'white lie' (I'm sorry, I'm actually in a meeting right now. Can I call you
back in ten minutes?) and call back when you feel more confident. (D) stress
2. It's important to make a little small talk with the other person
before you talk (2) ..............., or discuss a particular subject. But you 2.
don't need to spend too long chatting. Get to the point of the call (A) task
quickly. If you're talking to a native English speaker, listen for words
like well, so, and anyway - these are signals that it's time to talk (B) life
business. (C) business
3. Smile! Although it sounds strange. the other person can hear if you (D) work
are smiling - it makes your voice sound friendlier.
15

(2 mins)

T introduces S to do part 6. T asks S to read the instruction and asks concept check
questions:
How many words are missing?

T shows the questions one by one and lets S do the task. T asks S to read aloud their
answer. T gives corrections and explains if needed.

ANSWER KEY
1. Choice (A) is the correct answer because we need an adjective complete the
sentence. Choices (B), (C), and (D) are grammatically incorrect.
2. Choice (C) is the correct answer simply because it's a real collocation while the
others aren’t. Choices (A), (B), and (D) don't well fit the context.
 Part 7: You will read a text. You will be asked two questions.
Skill up | Reading
Select the best answer to complete each question.
Bethany Mackay

1. What is the purpose of the message?

Lars Vensin - 9:30 A.M (A) To offer a new summer fashion catalogue
This message is for Bethany MacKay. This is Lars (B) To offer a job interview
Vensin from Magno Models, Incorporated. I am
(C) To renew membership to the department store
texting about the documents and photographs you
(D) To offer a holiday sale
sent us concerning our need for fashion models. We
noticed that you have previous experience posing
for catalog photos, and we would like to invite you 2. What would Bethany MacKay receive if she gets
to our offices for an interview. If our company thinks the job?
you have what it takes, we will offer you a contract
(A) A new private car
with a $4,000 signing bonus. Please call me at
429-0031 before Friday at noon if you are (B) Free clothes for a year
interested in this opportunity. Thank you. (C) A private driver for six months
(D) A $4,000 signing bonus

16

(2 mins)

T introduces S to do part 7. T asks S to read the instruction and asks concept check
questions:
How many questions are there?
Are you going to read an email?
Are you going to read an advert?

T shows the questions one by one and lets S do the task. T asks S to read aloud their
answer. T gives corrections and explains if needed.

ANSWER KEY

Lars Vensin - 9:30 A.M

This message is for Bethany MacKay. This is Lars Vensin from Magno Models,
Incorporated. I am texting about the documents and photographs you sent us
concerning our need for fashion models. We noticed that you have previous
experience posing for catalog photos, and (1) we would like to invite you to our
offices for an interview. If our company thinks you have what it takes, (2) we will
offer you a contract with a $4,000 signing bonus. Please call me at 429-0031
before Friday at noon if you are interested in this opportunity. Thank you.

1. What is the purpose of the message?

(A) To offer a new summer fashion catalogue | This is not mentioned in the text.
(B) To offer a job interview | Correct answer as to invite you to our offices for an
interview = to offer a job interview.
(C) To renew membership to the department store | This is not mentioned in the text.
(D) To offer a holiday sale | This is not mentioned in the text.

2. What would Bethany MacKay receive if she gets the job?

(A) A new private car | This is not mentioned in the text.
(B) Free clothes for a year | This is not mentioned in the text.
(C) A private driver for six months | This is not mentioned in the text.
(D) A $4,000 signing bonus | Correct answer
 Question type - Express an opinion
Directions: In this part of TOEIC test, you will give your opinion about a
Skill up | Speaking topic. You will have 15 seconds to prepare your responses. You will have
60 seconds to speak. Say as much as you can in the time you have.

Question:
Some people say that phone calls can often be challenging in their native language, but when they're
speaking a foreign language phone calls are even more difficult. There's no body language to help you,
the audio quality is not always perfect, and there is more time pressure than in a face-to-face
conversation
What is your opinion on this? Use specific examples to support your point of view.

Tip 1 - Structuring your response

✪ State opinion: Agree - Offer tips to make telephoning in English less stressful.
✪ Introduce supporting information
• Key point 1: Spend time preparing first
→ Supporting details 1: Prepare your message & Make notes of English phrases.
• Key point 2: Don't rush
→ Supporting details 2: Ensure having enough time for the call.
• Key point 3: Speak slowly and clearly
→ Supporting details 3: It makes you sound confident, calm, and understandable.
✪ Restate opinion 17

(6 mins)

- T makes a transition by saying: "Okay. Now we'll move on to the TOEIC Speaking
Practice."

- T instructs S how to do the task.

- T gives S time to prepare their response. T listen to their response.

- T gives S feedback if:

• S can well express their opinion: say the opinion clearly with relevant support details
• S can use the language learnt in this lesson
• S made any mistakes in pronunciation and grammar. T helps S to correct these if
any.

SAMPLE RESPONSE

Some people say that phone calls can often be challenging in their native language,
but when they're speaking a foreign language phone calls are even more difficult.
There's no body language to help you, the audio quality is not always perfect, and
there is more time pressure than in a face-to-face conversation

What is your opinion on this? Use specific examples to support your point of view.
✪ State opinion:
I agree that making a phone call in a foreign language can be a stressful situation.
However, there are some tips to make telephoning in a foreign language less
stressful.

✪ Introduce supporting information

The first tip is to spend time preparing your message before making a stressful call. If
you have to make a difficult phone call, spend a few minutes preparing first. Think
about what you want from the phone call. What might the other person say? Make
notes of English phrases you can use during the call.

The second tip is to take your time. Make sure you have enough time for the call and
don't hurry. It's better to have a successful ten-minute call than an unsuccessful
five-minute call.

The final tip is speaking more slowly and clearly. It makes you sound confident, calm,
and understandable. Speak more slowly and at a lower pitch than you would during a
face-to-face conversation. It makes you sound confident, helps the other person to
understand you, and calms you down if you are nervous.

✪ Restate opinion
Making phone calls in a foreign language can be difficult. However, if you can spend
time beforehand preparing your message, take your time, and speak more slowly and
clearly, then telephoning in a foreign language will be less stressful.
 Reflect!

In this lesson, I have learnt

☐ vocabulary and structure for receiving a phone
call or leaving a phone message
and I have also practiced
☐ four skills in a TOEIC test

18

(1 min)

- T recaps by asking S to tick the boxes that they are confident in and saying what
they need more practice on.
- T briefly gives support to the area that S is not confident in and says S should
practice more at home.
 GOODBYE!

Please remember to do

Speaking Practice 9B

(1 min)

T assigns homework: Speaking Practice 9B