Telephoning 1: starting and ending 78 Starting informal calls Hello, Starting formal calls (Good morning, Care ) Thompson's office. ‘My name’s Julian Maxwell. Pm calling from JM Consultants in New York, One moment please. ll put you through. Good morning, Ms ‘Thompson, My name's ... Ending calls phone again next week. ro Ey on Thursday. at the mecting in Rome. See you Business Vocabulary in Use (elementory) Helo, | COMM | Tepeake to | Ms Thompson, please?6.1 Put the conversation into the cortect order. Look at A opposite to help you, * aia) 6.2 Complete the conversation. Look at B opposite to help you. Madeleine Townsend’s PA, Fernando Soria Madeleine ‘Townsend (1) Madeleine Townsend's office. (Diracasscsssasairnts ‘Ms ‘Townsend, (3) Who's (4) ganna (3) Fernando Soria. 6.3 Complete the conversation, Look at C opposite to help you, ( So, you'll be in touch next week to fix the } exact details? ( ‘Yes, I'll (1) -.. uit ) Cloves nice to talk to you. ‘Yes, (2) (ee ke yd) Cal in Paris. Goodbye. ) (3) Over +o you ~ Pee Cat eeu eee Ta Write short dialogues for the beginning of a phone conversation at work: ees anata Pen ss k oaee ot Busines Vcabulory in Use (elementary) 79Telephoning 2: spelling and numbers MED Telephone alphabet ‘When someone spells (= says how to write) a word on the phone, it can be difficult to hear the difference between these letters: m Band P m BandV m DandT m Fand$ @ land Y m@ MandN Make sure you learn the English names for these letters: m AandR m Eand! m OandU mt Tandy m Cand m Gand] m KandQ 0m Vand W | To learn more about how to pronounce each letter, se page 106. If you want to spell a word you can say A for Alpha, using the telephone alphabet in this list. Alpha Bravo Charlie Delta Echo Foxtrot Golf Hotel India Juliet Kilo Lima Mike November Oscar Papa Quebec Romeo Sierra Tango Uniform —-Vieror Whisky Xray Yankee Zalu Spelling ‘Who's calling please? (Can you spell that, please? (By name's Nora Laker ) Oscar, R for Romeo, A for Alpha. I'm calling from Maggs Lind, in London, No, M-A-double new word, Lind (URED vurvers You say telephone numbers in groups of numbers. Your voice goes up for each group, | except for the last group, when your voice goes down, Yes, it's Nora: N for November, O for ! (Cis that M-A-G-S? ax x x ax ~ bo a4 30 9422, S483, Double ch double four ewo.oh_ nine four double two five four cight three | x a a a ~ i oo 1 22 TL 6544 Zero zero one fwoone Two one three one six five four four BrE: double oh; | AmE: zero 7em0 | 80 Business Vocchulary in Use (elementary)aa sg iB 37.3 You are ealking about numbers and leiters on the telephone, Use the celephone alphaber to correct the other person, Look at A opposite to help you. WR51LMB "sees 2 Is that T for Tango? 3 Is that B for Bravo? (Ter, 9855 N | 4 Is that M for Mike? 934 HUY 75 5 Is that I for India? lodel 433F"" 6 Is that § for Sierra? Look at the telephone lst for a company’s staff around the world. Spell the names using che telephone alphabet, then use arrows above the numbers to show how your voice goes up and down. Look at A opposite to help you, aaa 1 Mr Caire 00 33 1 9422 $122 C.fer. Charlie, A for Algha, | for India, for Romeo, E for Echo, 2 Professor Fanshaw 00 44131 937 9821 a Ms Petersson 00 46 8 487 S044 4 Mr Hanks 00 1 918 324 6622 5 Doctor Tanawa 00 81 42 975 2349 6 Ms Dos Santos 0 $$ 61 648 7785 Match the questions to the answers. Look at B opposite to help you. 1 Who’ calling, please? a No, C-O-double L1-N-S. 2 Can you spell that, please? bb John Collins and Associates. 3 Which company ate you phoning from? ¢ T for Tango, A for Alpha, N for November, inthe OLING Y for Yankee, A for Alpha, new word, Hi for Sait % Hotel, U for Umbrella, double L for Lima. ¢ Tanya Bull (ohare or SPs Ce Re eee cer ante Ss alphabet. What are your phone numbers at home, at work and on your mobile? Say them with the correct intonation, Business Vocabulary in Use (elementary alTelephoning 3: checking information aT howing understanding Showing you understand Checking and confirming information Checking ra all 5 (Sorry. 1 didnt get that, Could you speak) more slowly, please? C T'm sorry. My — name ~ is — Nicholls. ) yi Gs that one Lor ovo? ») | bs | | f Sees N--C-H-O-double L-S. | ‘The company is Goodwood. ( Can you spell that please? ) | C Y'm calling from Bendrix in London, | Can you repeat that (= say it again), please | ‘Yes, it’s Bendrixc. | | { Sorry, I can't hear you. Could you speak-up y (= speak more loudly), please? = | (Yes of course, The number is 020.7400) 3004, . Confirming So, that’s 020 7400 3004. ‘My email address is Jane dot Nicholls at jhu dot co dot uk. tkav/ 82 Business Vocabulary in Use (elementary)18.1 What do you say in the situations below? Look at A and B opposite to help you. 1 You understand what the caller is saying. (3 expressions} 2 The other person is speaking roo fast. 3 You can’t hear the other person, 4 You're not sure how to write a name. 5 You want someone to say the word again. 6 You confirm some information. }8.2 Put the conversation into the correct order. Look at B opposite to help you. The first sentence Speaker A Speaker B * (hati it Thank you very much.) (Ne problem Goodbye, “(tm sory. Ply 9 speak louder Lisa ) 4 (7s that one G or oo? ) dot Taggart at A-Y-Z. dot com. speak up, please? | Yes, of course. My — name ~ is ) 4 (Lisa dot Taggart at A-YZ dot com. Taggart. ; J (Thank you. And what's your email My name’ Taggart aueless, please? J k (qwo. TAdouble G-A-R-T. (Sony, T didn’t get thar. Could you speak more slowly, please? 18.3 Write the conversation below. Look at B opposite to help you. e of say, 1 cant hear ye COU Fou C Lisa dot Taggart at A-Y-Z. dot com. | Sophie Louis Give your number as vont ae esl C mnfirm the number Repeat it le Za coos a Miter ea cceuURns ige em eeeCRC TS ‘expressions from this unit. Give your email address. Business Vocabulary n Use (elementary) 83BL) Telephoning 4: messages IY Usefut expressions Person receiving a call msory, | he’s on another call. Pm afraid she’s not here at the moment. Can Take a message? (= you want to write down # message from the caller) Who's calling please? Which company are you calling rom? | Person making a call leave a message? (= you want to give a message) i || 1 | Person receiving a call Person making a call Mark Simpson's office Cato. (Can I speak to Mr Simpson please? ) A Ym sorry, he’ in a meeting, Can [take a message? aA Ci, Pe My name’ Denise Parkes) |! (Gan Thave your number? : A (Ces is 020 9422 5483 ) : (020 9422... N 483. A 5483. : ) ea So, that’s 020 9422 5483. ) ‘That’ right. Could you ask him to call me i | back? Its very urgent (= important to do J icky). A aie Gl give him the message. a C Thank you very much. Goodbye. ) Goodbye. _) N 84 Business Vocabulary ie Use (elementary)9,1 Put this conversation into the correct order. Look at A and B opposite to help you. The first sentence is h, z Cs that’s 0131 899 0210. ) a C ‘Mary Trevor's office ) N ; & ¢ Can Tieave pour numa? ) * Ctank you very mach, Goodbye. ) * (Goodbye Ss 1 Cts ie 2 qd m “Hello, Can I speak to Ms Tzevor please?) * (“My name’s Ray Bradman. Can T leave a message? It’s very urgent. © ( Pil give her the message, Mr Bradman, ) Can you ask Ms Trevor to call me back tomortow morning? [Pm sorry, she's not here at the moment. Who's calling please? ee ™ (Yes, of couse, ’ 9 (tes 0131 899 0210. ) 9.2 Complete the message form using the information from the call in 39.1 above. TELEPHONE MESSAGE Message for: Name of caller: 1 wit cat again [7] Please cat Phone number: © urgent 7] Not urgent Notes: Over +o you Think of the last phone message that you left. What did you say? Practise saying it in English, Business Vocabulary in Use (elementary) 85