B.Inggris2-TeachingMaterials EkaMelati,M.

Pd

UNIT 2
I’LL PUT YOU THROUGH

In this module, you will:

 make and receive telephone calls;
 take and leave messages;
 spell names and addresses, and say telephone number; and
 leave voicemail messages.

GET READY TO listen and speak

o Which of these things do you most often on the phone?

□ make calls □ receive calls □ take messages
o How do you feel when you leave a voicemail message for someone?
..................................................................................................................
..................................................................................................................

Pay Attention to the following Useful Language!

Things you can say Things you might hear

Can I have extension 726, please? Who’s calling please?
Can I speak to ...., please? I’ll put you through.
Can I ask him to call me back when he’s Sorry, the line’s busy at the moment.
free?
Can you say that I called? Would you like to leave a message?
Can I leave a message? Can you hold the line, please?
Can you put me through? Could you call back later?
I’m afraid I didn’t quite catch that. He’s on another call right now.
Can you repeat that, please? I’m afraid he’s out of the office at the
moment.
How do you spell that? Hello. Lisa speaking.
Can you speak a little more slowly, This is George here?
please?
Please call me as soon as you get this You can reach me on my mobile.
message.

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A. LISTENING – MAKING A CALL

1. (17) Jennifer Ratby works in Los Angeles. She is calling Denco
Computing and wants to speak to three people. Listen and match the
name of each person with the reason for her call (a – c).
David ○ o to arrange a meeting
Kevin ○ o to discuss next year’s prices
Charles ○ o to ask about the contract

2. (17) Try to answer to these questions from memory. Then listen and
check.
a. Who do you think Paul is?
............................................................................................................
b. When does David say he’ll send the contract?
............................................................................................................
c. Why can’t Jennifer speak to Carles?
............................................................................................................
d. Why can’t she speak to Kevin?
............................................................................................................
e. What message does she leave for Kevin?
............................................................................................................

Did You Know?

In many Asian countries, people say hand phone or handy

phone. In Australia, India and the UK people say mobile phone,
or just mobile. People say cell phone in South Africa and the
USA.

3. Focus on.... telephoning

Choose one word to complete each sentence.
leave calling busy hold put call
have speak
a. Can I ...have... extension 726, please?
b. Who’s ............, please?
c. Would you like to ............ a mesage?
d. Can you ............ the line, please?

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e. Can I ............ to George Martin, please?

f. I’ll ............ you through.
g. Sorry, the line’s ............ at the moment.
h. Could you ............ back later?

B. SPEAKING – PROBLEMS UNDERSTANDING

Speaking Strategy: Making sure you understand
1. Write the words in the correct order to complete these expressions.
a. please? / Can / you / Sorry. / repeat / that
Sorry. Can you reapeat that, please?
b. I’m / didn’t / afraid / quite / I / catch / that.
.............................................................................................................
c. How / Sorry. / spell / that? / do / you
.............................................................................................................
d. please? / slowly, / Can / speak / a bit / you / more
.............................................................................................................
2. Now match each expression a – d with a situation in which you might use
it.
1. When someone says a name or address you don’t know. (..........)
2. When someone speaks very quickly. (..........)
3. When you don’t hear something very well. (..........)
4. When you want someone to repeat something. (..........)

Learning Tip

Don’t worry if you can’t understand

every word. Accept that you may
sometimes need to ask someone to
repeat or explain what they mean. The
most important thing is that you must
tell someone when you don’t
understand.

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C. LISTENING – TAKING MESSAGES

1. (21) Geena is listening to her voicemail messages on her mobile
phone. Listen and match each message (a – c) with a reason for the
call (1 – 3).

Message a ○ o prices for a new project

Message b ○ o questions about a contract
Message c ○ o information about the Shelford
project

2. Listen again and complete Geena’s notes.

David Brown
Wants to meet on .................. at .................. p.m .
Call 02 ..................
Susan from ..................
Can’t find my .................. report (needs it before 4 p.m)
Call asap. Extension ..................

Robert .................. from Shell International

Office : 01.................. (before .................. p.m.)
Mobile : 07.................. (after .................. p.m.)

D. SPEAKING – LEAVING MESSAGES

Speaking strategy: Leaving a voicemail message
1. You can use the expression in bold when you leave a
voicemailmessage. Match two expressions (a – j) with each
explanation (1 – 5).
a. Hello. This is Lisa.
b. I’m phoning to tell you about ..................

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c. Thanks a lot. Bye.

d. My mobile number is ..................
e. Hello. My name’s Lisa Jetson.
f. Could you send me a brochure, please?
g. You can call me on ..................
h. I’m calling to ask about ..................
i. Talk to you later. Bye for now.
j. Please ring me back this afternoon.
1 giving your name ..................
2 giving reason for your call ..................
3 asking someone to do something ..................
4 giving your contact details ..................
5 finishing the call ..................
2. Speak Up
(23) Listen to four voicemail announcements and use the ideas below
to leave messages. Use your own name.
For example:
You hear: a
This is the viocemail for Peter Bradshaw. Please leave a
message.

You say: Hello. This is (your name). I’m phoning to tell you the contract
is ready. Please call me back. You can call me on 3895613.

a. the contract is ready / call me back / 3895613

b. we need to arrange ameeting / ring me back / 0465-013-645
c. want to ask about your prices / send me a brochure / 45 Green Street,
Manchester, MN1 6TR
d. I’ve finished the report / call me on cell phone / 07960 235648

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