Operation Manual

Smart-UPS™ RT
Uninterruptible Power Supply

SRTG5KXLI
SRTG6KXLI
Tower/Rack-Mount

220/230/240 VAC

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 1

Important Safety Instructions
Read these instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this document or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to either a “Danger” or “Warning” safety label indicates
that an electrical hazard exists which will result in personal injury if the instructions
are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury
hazards. Obey all safety messages that follow this symbol to avoid possible injury or
death.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

<18 kg 18-32 kg 32-55 kg >55 kg
<40 lb 40-70 lb 70-120 lb >120 lb

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 3

Safety and General Information
Inspect the package contents upon receipt.
Notify the carrier and dealer if there is any damage.
• Changes and modifications to this unit not expressly approved by APC by Schneider Electric could void the
warranty.
• This unit is intended only for indoor use in a controlled environment.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
• Be sure the air vents on this unit are not blocked. Allow adequate space for proper ventilation.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.
• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, causing frequent short duration discharges will shorten battery life.
• Up to 4 external battery packs (XLBP) can be connected to the UPS in parallel. The number of external
battery packs connected can be set using the LCD display.
Note: For each XLBP added, increased recharge time will be required.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
• The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs),
in a rack.
• Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the
XLBPs.
• Always install peripheral equipment above the UPS in rack-mount configurations.
• Additional safety information can be found in the Safety Guide supplied with this unit.

Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit
(mains). The AC output connectors may be energized by remote or automatic control at any time.
Before installing or servicing the equipment check that the:
• Input wall circuit breaker is in the OFF position.
• Internal UPS batteries are removed.
• XLBP battery modules are disconnected.

Electrical safety
• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a
qualified electrician.
• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
input power to the UPS. The conductor must have the same size and insulation material as the grounded and
ungrounded branch circuit supply conductors. The conductor will typically be green and with or without a
yellow stripe.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly
bonded at the supply transformer or motor generator set.

4 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Battery safety

CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

⚫ Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
⚫ Replace the battery immediately when the UPS indicates battery replacement is necessary.
⚫ Replace batteries with the same number and type of batteries as originally installed in the equipment.
⚫ Replace the battery immediately when the UPS indicates a battery over-temperature condition, or when there is evidence of
electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the UPS until the
batteries have been replaced.
⚫ *Replace all battery modules (including the modules in External Battery Packs) which are older than one year, when installing
additional battery packs or replacing the battery module(s).

Failure to follow these instructions can result in minor or moderate injury and equipment damage.

* Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.

• Before replacing batteries, remove conductive jewelry such as chains, wrist watches, and rings. High energy
through conductive materials could cause severe burns.
• Do not dispose of batteries in a fire. The batteries may explode.
• Do not open or mutilate batteries. Released electrolyte is harmful to the skin and eyes, and may be toxic.
• Servicing of user replaceable batteries should to be performed or supervised by personnel knowledgeable
about batteries and required precautions.
• A battery can present a risk of electric shock and burns by high short-circuit current.
• Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.

Hardwire safety
• Verify that all branch circuit (mains) and low voltage (control) circuits are deenergized, and locked out before
installing cables or making connections, whether in the junction box or to the UPS.
• Wiring by a qualified electrician is required.
• Check national and local codes before wiring.
• Strain relief is required for all hardwiring (not supplied). Snap in type strain reliefs are recommended.
• All openings that allow access to UPS hardwire terminals must be covered. Failure to do so may result in
personal injury or equipment damage.
• Select wire size and connectors according to national and local codes.

General information
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label is
located on the top cover .
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.

Radio frequency warning

This UPS is a category C3 product as per IEC 62040-2, meant for commercial and industrial application in the
second environment installation restrictions or additional measures may be needed to prevent disturbances.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 5

Product Description
The APC™ by Schneider Electric Smart-UPS™ On-Line SRTG is a high performance uninterruptible power supply
(UPS). The UPS helps provide protection for electronic equipment from utility power blackouts, brownouts, sags, surges,
small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected
equipment until utility power returns to normal levels or the batteries are completely discharged.
This user manual is available on the APC by Schneider Electric Web site, www.apc.com.

Specifications
For additional specifications refer to the APC by Schneider Electric Web site, www.apc.com.

Environmental
Operating 0 to 40 °C (32 to 104 °F)
Temperature
Storage -15 to 45 °C (5 to 113 °F)
Operating 0 - 3,000 m (0 - 10,000 ft)
0-1,000 m no derating;
Maximum Elevation 1,000 to 3,000 m,
power reduction of 1%/100 m
Storage 0 - 15,000 m (0 - 50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
International Protection Code IP20
Note: Charge the battery modules every six months during storage.
Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power, causing
frequent short duration discharges will shorten battery life.

Physical
The UPS is heavy. Follow all lifting guidelines.
SRTG5KXLI/SRTG6KXLI
Unit weight without packaging 55.9 kg
Unit weight with packaging 61.8 kg
Unit dimensions without packaging Height x Width x Depth 175 x 440 x 620 mm（6.9 x 17.3 x 24.4 in)
Unit dimensions with packaging Height x Width x Depth 275 x 590 x 790 mm（10.8 x 23.2 x 31.1 in）

The model and serial numbers are on a small label located on the rear panel.

6 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Battery
UPS model SRTG5KXLI
SRTG6KXLI
XLBP model SRTG192XLBP4
Replacement battery module APCRBC170
This UPS has replaceable battery modules.
Refer to the appropriate replacement battery user manual for
installation instructions.
Contact your dealer or go the APC by Schneider Electric Web
site, www.apc.com. for information on replacement batteries.
Total voltage of battery pack for the UPS ±96 VDC
Ah rating 5Ah
Battery type Sealed Maintenance Free Valve Regulated Lead Acid
Battery
Number of battery modules 2 battery modules

UPS XLBP RBC Rail Kit

SRTG5KXLI/SRTG6KXLI SRTG192XLBP4 APCRBC170 SRTGRK1

Electrical
Models Rating
SRTG5KXLI 5 kVA / 5 kW
SRTG6KXLI 6 kVA / 6 kW

Output
Output Frequency 50/60 Hz ± 4 Hz
Nominal Output Voltage 220/230/240 VAC

Input
Input Frequency 40 - 70 Hz
Nominal Input Voltage 220/230/240 VAC

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 7

Product Overview
Front panel features
❶ Front bezel
❷ LCD module

8 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Rear panel features
Note: Refer to the table “Key to identify rear panel features” on page 9 that provides a key to the callout numbers
for the rear panel graphics depicted in this manual.
This picture is for reference only. The physical object may be different.

Key to identify rear panel features

The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central
❶ EPO terminal EPO system.
❷ USB port Communication interface only.
The serial com port is used to communicate with the UPS. Use only interface kits supplied or
approved by APC by Schneider Electric. Any other serial interface cable will be incompatible
❸ RS232 port with the UPS connector.
Note: Remote firmware upgrade facility for this UPS model in not available, user needs
to use RS232 port for firmware upgrade.
❹ BAT_T terminal Battery temperature sensor.
Maintain bypass signal. Pull out the MBS terminal while carrying out maintenance of the
❺ MBS terminal UPS.
Input/Output
❻ hardwire terminals Connect input and output wires to the hard wire terminal blocks.
Connect electronic devices to these outlets.
❼ Controllable outlet In the event an overload condition occurs, disconnect nonessential equipment. Then reset the
group 1, with
❽ circuit breaker circuit breaker.
Limit 16 A circuit.
❾ Battery input External Battery connector.
Connect electronic devices to these outlets.
❿ Controllable outlet In the event an overload condition occurs, disconnect nonessential equipment. Then reset the
group 2, with
⓫ circuit breaker circuit breaker.
Limit 10 A circuit.
⓬ Smart Slot The Smart Slot can be used to connect optional management accessories.

⓭ Ground screw Connect to ground.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 9

Wiring Specifications
CAUTION
RISK OF ELECTRIC SHOCK

• Adhere to all national and local electrical codes.

• Wiring should be performed by a qualified electrician.
• Strain reliefs are not supplied with the unit. 38.1 mm (1 1/2 in) Snap in type strain reliefs are recommended.
• The UPS must be wired into a branch circuit, equipped with a circuit breaker rated as specified in the tables below.
• Actual wire size must comply with required ampacity and national and local electrical codes. Select wire size based on wire
insulation, installation method, and environmental conditions.
• Recommended terminal screw torque:
6mm2 or 8 AWG=3.969 Nm (35 lbf-in)

Failure to follow these instructions can result in equipment damage and minor or moderate injury.

External Input
Number of Current Full Wire Size Mains
System Wiring Voltage Circuit Breaker
Phases Load (nominal) (typical)
Mains (typical)
SRTG5KXLI Input 1 220/230/240 VAC 28 A 6 mm2 or 8 AWG
40A / 2-pole
Output 1 220/230/240 VAC 23 A 6 mm2 or 8 AWG
SRTG6KXLI Input 1 220/230/240 VAC 33 A 6 mm2 or 8 AWG
40A / 2-pole
Output 1 220/230/240 VAC 28 A 6 mm2 or 8 AWG

10 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Connect Equipment
CAUTION
RISK OF ELECTRIC SHOCK

• Disconnect the mains input circuit breaker before installing or servicing the UPS or connected equipment.
• Disconnect internal and external batteries before installing or servicing the UPS or connected equipment.
• The UPS contains internal and external batteries that may present a shock hazard even when disconnected from the mains.
• UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any time.
• Disconnect equipment from the UPS before servicing any equipment.

Failure to follow these instructions can result in equipment damage and minor or moderate injury .

Note: The UPS batteries will charge to 90% capacity in the first 4 hours of normal operation.
Do not expect full battery runtime capability during this initial charge period.
1. Connect the UPS to the building utility power. Refer to the UPS Installation Guide.
2. Connect equipment to the outlets on the rear panel of the UPS. Refer to
“Controllable Outlet Groups” on page 20.

Turn the UPS On/Off

WARNING
RISK OF ELECTRIC SHOCK

The output sockets or terminals of the Smart-UPS can be energized when input voltage is applied to the unit.

Failure to follow these instructions can result in death or serious injury and equipment damage.

The first time the UPS is turned on the Setup Wizard screen will run. Follow the prompts to configure UPS settings.
Refer to “Configuration” on page 15. After configuration, UPS will automatically enter “On-Line mode” or “Battery
mode”.
NOTE: When there is no input power and the UPS is off, the cold start feature can be used to turn on the UPS and
connected equipment using battery power. To perform a cold start press the POWER ON/OFF button for more than one
second. The display panel will illuminate. To turn output power off, press the POWER ON/OFF button for more than six
seconds until the buzzer rings.
NOTE: Once the AC power has been turned off, the UPS will continue operating on battery power for a short period of
time. To remove power completely press the POWER ON/OFF button for more than six seconds until the buzzer rings.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 11

UPS Display Interface
❶ POWER ON/OFF button

❷ UPS status information

❸ Operation mode information
❹ Load icon
❺ Controllable outlet group status icons
❻ ESC button
❼ OK button
❽ UP button
❾ DOWN button
❿ Battery status icon
⓫ Bypass LED
⓬ Error Detected LED
⓭ On Battery LED
⓮ Online LED

Load icon: The approximate load capacity percentage is indicated by the number of load bar
sections illuminated. Each bar represents 20% of the load capacity.

Mute icon: Indicates the audible alarm is disabled/mute.

UPS status information

The status information field provides key information on the status of the UPS.
The Main Screen will scroll through the following parameters：

• Input Voltage
• Input Frequency
• Output Voltage
• Output Current
• Output Frequency
• Load Power
• Load Apparent Power
• Battery Temperature
• Battery Charge
• Runtime
• Environment Temperature
In the case of a UPS event, status updates will be displayed defining the event or condition that has occurred.
The display screen illuminates amber to indicate a precaution and red to indicate an Alert depending on the severity of the
event or condition.

12 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Operation mode icons

On-Line mode: The UPS is supplying conditioned mains power to

connected equipment.

Bypass mode: The UPS is in Bypass mode and the connected equipment
will receive mains power as long as the input voltage and frequency are
within the configured limits.
The UPS will not switch to Battery mode if mains power fails when the
UPS is operating in Bypass mode.

Green mode: In Green mode mains power is sent directly to the load.
In the event of a mains power outage, there will be an interruption in
power to the load of up to 8 ms while the UPS switches to On-Line or
Battery mode.
When enabling Green mode consideration should be given to devices that
may be sensitive to power fluctuations.

Battery mode: The UPS is supplying battery power to connected

equipment.

Controllable outlet group icons

Controllable Outlet Group Power Available: The number next to the
icon identifies the specific outlet groups that have available power.

Controllable Outlet Group Power Not Available: The number next to

the icon identifies specific outlet groups that do not have available power.

Battery status icons

Battery Charge Status: Indicates the battery charge status.

Battery Charge In Progress: Indicates the battery is charging.

UPS display interface operation

Use the UP/DOWN buttons to scroll through the options. Press the OK button to accept the selected option. Press the ESC
button to return to the previous menu.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 13

Configuration Menus Overview
Main Menu
Status
Control
Configuration
Test & Diagnostics
Log
About

Control Menu Config Menu

Status Menu UPS UPS Test and Diagnostics About Menu
Log
UPS Bypass Control Battery Menu UPS
Event Log
Battery Outlet Group 1 Outlets* Self Test Battery
Outlet Group 2 Display

UPS UPS UPS

UPS
Output Power, VA, KW, % Green mode Enable/Disable Part Number
Turn On/Off / Reboot /
Output Voltage, Current, Frequency Generator mode Enable/Disable Serial Number
Shutdown
Battery State Of Charge, Runtime Output Setting Voltage/Freqency** Manufacture Date
Input Voltage, Frequency Battery Settings Firmware Version
Bypass Voltage, Frequency Default Setting DSP Firmware *
UPS Bypass
UPS Self Test Comm Firmware *
Go into Bypass
Battery LCD Firmware*
Go out of Bypass
Install Date Date and Time
Battery
Battery Install/Replace Date Replace Notification
Battery State of Charge, Runtime, Outlet Group Replace Battery Alarm
Temperature Turn On / Off / Reboot Temperature Sensor Battery
External Battery Pack Install and Replace Date

Outlets
Main Outlet
Outlet Group 1
Outlet Group 2

Display
Language
Audible Alarm
LCD Backlight
LCD Setting
Menu Type
Date and Time

Menus are subject to change depending on the installed firmware version.

* Available on the Advanced Menu Screens.
** Available when UPS output off.
Note: To switch from Green mode to Bypass mode: disabling Green mode first and enable Go into Bypass using the LCD display interface.
14 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount
Configuration
UPS settings
The first time the UPS is turned on the Setup wizard screen will open. On each menu screen select the desired settings.
Press OK after each UPS setting is selected.
Note: The UPS will not turn on until all of the settings have been configured.

Startup wizard
Function Description
Select the language required for the UPS Display Interface.
Options:
• English
• Francais
• Italiano
• Deutsch
• Espanol
• Portugues
• Русский
• 简体中文

Select the output voltage.

Options:
• 220 VAC
• 230 VAC
• 240 VAC

Select the desired menu type.

Options:
• Standard
• Advanced
Refer to the Configuration Menus Overview in page 14 for details on
parameters which need to be configured using Advanced Menu.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 15

 Set the number of the external battery pack.
Available option for the models installed with the external battery pack.
Min battery pack: 0
Max battery pack: 4

Set the installation date of all RBC.

Date and Time.

16 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

General settings
Configure these settings at any time, using the UPS Display Interface, or the Network Management web Interface.

Parameters Default Value Options Description

Green Mode Disable Disable Disable or enable Green mode operation
Enable If Green mode is enabled, the Generator
mode cannot be set.
To enable Generator mode, disable
Green mode first.
Generator Disable Disable Disable or enable Generator mode
Mode Enable operation.
If Generator mode is enabled, the Green
mode cannot be set.
To enable Green mode, disable
Generator mode first.
Enable the Generator mode and decrease to
75% when the input and output frequencies
Config Menu are not tracked.
UPS Output Voltage User Choice 230 V, 220 V, 240 V Set the output voltage for the UPS.
This setting can only be changed when the
UPS output is off.
Output Auto Auto Set the output frequency for the UPS.
Frequency 50 Hz This setting can only be changed when the
60 Hz UPS output is off.
Low Runtime 150 seconds 0 to 1800 seconds The UPS will emit an audible alarm when
Alarm the remaining runtime has reached this
threshold.
Self Test Startup + every 14 Never This is the interval at which the UPS will
Schedule days since last test Startup execute a Self Test.
Startup + 14 days
Startup + 7 days
Default No Yes/No Allows the user to restore the UPS factory
Setting default settings.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 17

 Parameters Default Value Options Description
Install Date User Choice Day-Month-Year Enter the installation date of the RBCs.
Replacement 180 days 0-730 days To set the Near End of Life alarm, select the
Notification number of days before the estimated battery end
Time of life.
When this date is reached the UPS will emit an
alarm and a message will appear on the UPS
Display Interface screen.
Example: Using the default value, the Near End
Config Menu
of Life alarm will occur 180 days before the
Battery
estimated end of life date.
Replacement 14 days 0-365 days The Near End of Life alarm can be muted.
Battery Alarm Enter the number of days between the time a
Time Near End of Life alarm is acknowledged and
the next Near End of Life alarm occurs.
Temperature Enable Disable/Enable Select whether to enable or disable the battery
Sensor temperature sensor.
External User Choice 0-4 Set the number of external battery
Battery Pack
Language User Choice English Select the language required for the UPS
Francais Display Interface.
Italiano
Deutsch
Espanol
Portugues
Pусский
简体中文
Audible Alarm Medium Disable When audible alarms are disabled, the UPS will
Soft not emit an audible alarm.
Medium
Loud
Config Menu LCD Backlight Auto Dim Auto Dim To conserve energy, the LCD back light
Display Auto Off illumination dims or turns off when no events
Always On are active.
Full UPS Display Interface illumination returns
when the UPS changes status as a result of an
event or when any button on the UPS Display
Interface is pressed.
LCD Setting 5 1-5 Adjust the brightness and contrast individually
for each LCD back light color.
Menu Type User Choice Standard The Standard menus include the most
Advanced commonly used options.
The Advanced menu options include all
parameters.
Date and Time User Choice Date and time Enter the current date and time.

18 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

 Parameters Default Value Options Description
Power On Delay 0 second 0-1800 seconds Select the amount of time the controllable
outlet groups will wait between receiving the
command to turn on and actual startup.
Power Off Delay 90 seconds 0-32767 seconds Select the amount of time the controllable
outlet groups will wait between receiving the
command to shut down and actual shutdown.
Reboot 8 second 4-300 seconds Select the amount of time the controllable
Duration outlet groups will remain off before the UPS
will restart.
Min 0 second 0-32767 seconds Select the amount of battery runtime that must
Return be available before the controllable outlet
Runtime groups will turn on using battery power, after a
shutdown.
Loadshed On Disable Disable To conserve battery power the UPS can
Battery Enable disconnect power from controllable outlet
groups not in use.
To configure the disconnect delay time for this
Config Menu feature use the Loadshed Time On Battery
Outlets setting.
Loadshed On 5 seconds 5-3600 seconds Select the amount of time the controllable
Battery outlet groups will be allowed to function on
battery power before shutdown.
Loadshed Disable Disable To conserve battery power the UPS can
Runtime Enable disconnect power from controllable outlet
groups when the Loadshed Runtime
threshold is reached.
Loadshed 0 second 0-3600 seconds When the selected runtime threshold is
Runtime reached the UPS will shut down the
controllable outlet groups.
Loadshed On Disable Disable To conserve energy in the event of an overload
Overload Enable condition greater than 105% output, the
controllable outlet groups will immediately
turn off. The controllable outlet groups will
only turn on again with a manual restart
command once the overload condition has
been corrected.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 19

Controllable Outlet Groups
Controllable outlet groups provide battery backup power to connected equipment.

Overview
The controllable outlet groups can be configured using the Advanced menu options. Refer to “General settings” on
page 17.

The controllable outlet groups can be configured to independently turn off, turn on.
• Turn Off: Disconnect output power to connected equipment either immediately using the Turn Off
Immediately feature or after a configured delay using the Turn Off With Delay feature.
• NOTE: Controllable outlet groups can be turned on only using the Turn On feature.
• Turn On: Connect output power to connected equipment either immediately using the Turn On Immediately
feature or after a configured delay using the Turn On With Delay feature.
• Reboot: Disconnect the power to connected equipment either immediately or after a configured delay. Reconnect
equipment after a configured delay when either mains or battery power becomes available and other configured
conditions are met.
• Each controllable outlet group can be configured separately to allow power sequencing for loads connected to
any controllable outlet group.

Connect controllable outlet groups

• Connect critical equipment to one controllable outlet group.
• Connect peripheral equipment to the other controllable outlet groups.
- To conserve battery runtime during a power outage, nonessential equipment can be configured to shut
down. Use Load shed Time on Battery Enable/Disable and Load shed Time on Battery Setting defined
in the General Settings section. Refer to “General settings” on page 17.
- If equipment has dependent peripherals that must restart or shut down in a specific sequence, such as
an Ethernet switch that must restart before a connected server can be restarted, connect the devices
to different outlet groups. Each controllable outlet group can be configured independently of the
other groups.
• Use the Configuration menus to configure how the controllable outlet groups will react in the event of a power
outage.

20 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Network Management Interface
Introduction
The UPS has a network port and console port that can be used to access the Network Management Interface. To
access all the network management documentation and download firmware updates, configuration wizards and MIB,
visit https://www.apc.com/upsnmc. For network-based, graceful, unattended shutdown of your physical servers and
virtual machines, it is highly recommended that you install the latest version of PowerChuteTM Network Shutdown.
Learn more and download for free from https://www.apc.com/pcns.

IP Address Configuration
The default TCP/IP configuration setting DHCP, assumes that a properly configured DHCP server is available to
provide TCP/IP settings to the Network Management Interface.

If the Network Management Interface obtains an IPv4 address from a DHCP server, use the display interface
menus About/Accessory, to see the address.

To setup a static IPv4 address use the display interface Config menu. Set the IP address Subnet Mask and Gateway
from the Config menu.

See the NMC installation manual for user information about the Network Management Interface and for setup
instructions.

Related Documents
The following documentation is available on the APC by Schneider Electric Web site:
• UPS Network Management Card User Guide
• UPS Network Management Card Command Line Interface Guide
• UPS Network Management Card Modbus Documentation Addendum
• UPS Network Management Card Modbus Register Maps
• Network Management Card Upgrade Utilities
• Security Handbook
• PowerNet ® Management Information Base (MIB) Reference Guide
• Declaration of Conformity

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 21

Emergency Power Off
Overview
The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment from
UPS power. The UPS will shut down after 200ms delay.
The UPS must be restarted for power to return to connected equipment. Press the power on/off button on the front panel
of the UPS.

CAUTION
RISK OF ELECTRIC SHOCK

• Adhere to all national and local electrical codes.

• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in equipment damage and minor or moderate injury .

Normally closed contacts

1. The EPO switch or relay contacts are normally closed, insert a wire jumper between pins1and 2 of the EPO
terminal block.Use16-28AWG wire.
2. Secure the wires by tightening the screws.
If the contacts are open, the UPS will turn OFF and power will be removed from the load.

The EPO switch or relay should be rated for “dry” circuit applications, the rating should be for low voltage and low
current applications. This normally implies the contacts are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit.

22 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Replace the RBCs
An RBC should only be disconnected or removed from the UPS temporarily as part of the battery replacement
procedure.
• Disconnect all connected battery modules in the UPS. Slide the RBCs out of the UPS.
• Slide the new RBCs into the UPS and connect the battery modules to the UPS.
• Securely connect each battery module. Press the battery connector into the UPS until it is firmly connected.
• A battery that is not fully connected will cause erratic UPS operation, abnormal alert messages and connected
equipment may not receive battery power during power outages.
• After installing the RBC, the UPS display interface may prompt the user to verify the status of the replaced
battery modules. If the battery module is new, respond YES. If the battery module is not new, respond NO.

Recycling Used Battery

For disposing used batteries, visit APC by Schneider Electric Website
www.apc.com → Choose your country → Support →Recycling options.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 23

Troubleshooting
Use the table below to solve minor installation and operation problems.
Refer to the APC by Schneider Electric Web site, www.apc.com for assistance with complex UPS problems and Firmware
upgrade or contact your local Customer Care Center for more information.
Problem and Possible Cause Solution
UPS will not turn on or there is no output
The UPS is not connected to mains power. Be sure the power cable is securely connected to the mains power supply.
The UPS display interface screen shows very
Check the mains power supply to verify acceptable power quality.
low or no mains power.
The UPS Display Interface screen will show a message to identify the alert and
There is an internal UPS alert.
corrective action.
UPS emits an audible alarm
The UPS is operating on battery power.
Normal UPS operation when running on
Refer to the status of the UPS as shown on the UPS Display Interface screen.
battery power.
Press ESC key to mute all alarms.
The UPS emits an audible alarm and has a
An Alarm condition exists.
red or amber back light on the UPS Display
Refer to the display interface screen for information.
Interface screen.
UPS does not provide expected backup time
Charge the batteries. Batteries require recharging after extended outages and
The UPS batteries are weak due to a recent
wear out faster when put into service often or when operated at elevated
power outage or they are near the end of
temperatures. If the batteries are near the end of service life, consider replacing
service life.
the batteries even if the Replace Battery message is not displayed.
UPS operates on battery power while connected to mains power
Reduce the load on the UPS. Disconnect nonessential equipment and reset the
The input circuit breaker has tripped.
circuit breaker. Check the circuit breaker rating for the connected equipment.
Navigate to the UPS Display Interface screen that shows input voltage. Verify
that the input voltage is within specified operating limits.
There is very high, very low, or distorted
If no input voltage is indicated on the UPS Display Interface screen, contact
input line voltage.
Customer Support through the APC by Schneider Electric Web site,
www.apc.com.
The UPS Display Interface screen shows the The UPS has been configured to operate for a specified period of runtime. The
message Waiting for Minimum Runtime. setting can be changed through the Config /UPS menus.
UPS Display Interface Status screen shows Overload and the UPS emits a sustained audible alarm
The connected equipment exceeds the maximum load rating for the UPS.
The UPS will emit a sustained audible alarm until the overload condition is
The UPS is experiencing an overload
corrected.
condition.
Disconnect nonessential equipment from the UPS to correct the overload
condition.
UPS Display Interface Status screen shows UPS is operating in Bypass mode
The UPS received a command to operate in
No action is required.
Bypass mode
The UPS has automatically switched to The UPS Display Interface screen will show a message to identify the alert and
Bypass mode due to an internal UPS alert. corrective action.
UPS Display Interface is red or amber and shows an alert message The UPS emits a sustained audible alarm
The UPS has detected a problem during Follow the instructions on the UPS Display Interface screen. Press ESC key to
normal operation. mute all alarms.
Be sure the battery cables are securely connected.
The UPS Display Interface screen shows the Perform a UPS Self Test to be sure the UPS detects all connected batteries.
message Disconnected Battery. To perform a UPS Self Test use the UPS Display Interface menu option Test
and Diagnostics.
24 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount
Problem and Possible Cause Solution
The UPS display turns red or amber, displays an alert message, and emits a sustained audible alarm Red illumination
indicates a UPS alarm that requires immediate attention
Amber illumination indicates a UPS alarm that requires attention
There is an UPS internal alert.

Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.

The UPS is experiencing an abnormal

condition.

Check the UPS according to alarm information.

The Replace Battery alert is displayed

The set date for Battery Replacement has
Replace the battery at the set date.
been reached.
Installation date is not set after battery
Set the correct date of installation of battery.
replacement.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 25

Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from mains power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC by Schneider Electric Web
site,www.apc.com.
a Note the model number and serial number and the date of purchase. The model and serial numbers are
located on the rear panel of the unit and are available through the LCD display on select models.
b Call APC by Schneider Electric Support and a technician will attempt to solve the problem over the phone. If
this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c If the unit is under warranty, the repairs are free.
d Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric Web site for
country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in
transit is not covered under warranty.
4. Before shipping, always disconnect all battery modules in a UPS or external battery pack.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

26 Smart-UPS RT SRTG5K/6K Tower/Rack-Mount

Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship
for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the date of purchase.
The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective
products. Repair or replacement of a defective product or part thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of
purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product
does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation
or use of the product contrary to SEIT recommend actions of specifications. Further, SEIT shall not be liable for defects
resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or
connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no
event shall SEIT have any liability under this warranty for any product where the serial number has been altered,
defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER
ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE
LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES.
SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY
THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE
FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISINGOUTOFTHEUSE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICTLIABILITYORWHETHERSEITHASBEENADVISEDINADVANCEOFTHEPOSSIBILITY OF SUCH
DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITSORREVENUE,WHETHE RDIRECT OR INDIRECT,LOSSOFEQUIPMENT,LOSSOFUSE OF
EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD
PARTIES, OROTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT OR DEATH OR
PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer
support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the
APC by Schneider Electric Web site: www.apc.com. Select your country from the country selection drop down menu.
Open the Support tab at the top of the web page to obtain information for customer support in your region. Products
must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem
encountered and proof of date and place of purchase.

Smart-UPS RT SRTG5K/6K Tower/Rack-Mount 27

 APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC™ by Schneider Electric product is available at no charge in any of the
following ways:
• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric Knowledge
Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric Web sites for specific countries, each of which provides
customer support information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other
distributor from whom you purchased your APC by Schneider Electric product.

Customer support and warranty information are available on the APC by Schneider Electric Web site, www.apc.com.

© 2020 APC by Schneider Electric. APC, the APC logo, PowerChute, and Smart-UPS are owned by Schneider Electric
Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.

EN 990-6199A
08/2020