User Manual Easy UPS On-Line

SRV1KI, SRV2KI, SRV3KI

SRV1KRI, SRV2KRI, SRV3KRI
Important Safety Instructions
Read the instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this document or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to a “Danger” or “Warning” safety label indicates that an
electrical hazard exists which will result in personal injury if the instructions are not
followed.

This is the safety alert symbol. It is used to alert you to potential personal injury
hazards. Obey all safety messages that follow this symbol to avoid possible injury or
death.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

For Professional Business Applications – Not for Consumer Use

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Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damages.

Read the Safety Guide before installing the UPS.

• This UPS is for indoor use only.

• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or high
humidity.
• Do not operate the UPS near open windows or doors.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
Note: Allow a minimum of 20 cm clearance on all four sides of the UPS.
• Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and
frequent discharges will shorten battery life. Follow the battery manufacturer recommendations.
Electrical Safety
• Connects to UPS power cable to a wall outlet. Do not use surge protectors or extension cords.
• When grounding cannot be verified, disconnect the equipment from the utility power outlet before installing
or connecting to other equipment. Reconnect the power cord only after all connections are made.
• Connection to the branch circuit (mains) must be performed by a qualified electrician.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
UPS. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will be green and with or without a yellow stripe.
• The grounding conductor is to be grounded to earth at the service equipment, or if supplied by a separately
derived system, at the supply transformer or motor generator set.
• The length of output cable should not exceed 10m.

Battery Safety
CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE
• Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery over-temperature condition, or when there is evidence
of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the
UPS until the batteries have been replaced.
• *Replace all battery modules (including the modules in External Battery Packs) which are older than one year, when
installing additional battery packs or replacing the battery module(s).
Failure to follow these instructions can result in minor or moderate injury and equipment damage.
* Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.
• Servicing of user replaceable batteries should be performed or supervised by personnel knowledgeable
about batteries and required precautions. Keep unauthorized personnel away from batteries. In this case,
batteries is not user replace.
• APC by Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and
handling, there is no contact with the internal components of the batteries. Over charging, over heating or
other misuse of batteries can result in a discharge of battery electrolyte.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes. It may be toxic.
• CAUTION: A battery can present a risk of electrical shock and high short-circuit current. The following
precautions should be observed when working on batteries:
– Disconnect the charging source prior to connecting or disconnecting battery terminals.
– Do not wear any metal objects including watches and rings.
– Do not lay tools or metal parts on top of batteries.
– Use tools with insulated handles.
– Wear rubber gloves and boots.

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 – Determine if battery is either intentionally or inadvertently grounded. Contact with any part of a grounded
battery can result in electric shock and burns by high short-circuit current. The risk of such hazards can be
reduced if grounds are removed during installation and maintenance by a skilled person.
• Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.

Radio Frequency Warning

This is a category C2 UPS product as per IEC 62040-2. In a residential environment, this product may cause radio
interference, in which case the user may be required to take additional measures.

Product Description
The APC by Schneider Electric Easy UPS is a high performance, uninterruptible power supply (UPS). The UPS helps
to provide protection for electronic equipment from utility power blackouts, brownouts, sags, and surges and small
utility fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until
utility power returns to normal levels or the batteries are fully discharged.

This user manual is available on the APC by Schneider Electric Web site, www.apc.com.

Package Contents
Read the Safety Guide before installing the UPS.
The packaging is recyclable; save it for reuse or dispose of it properly.
Common for all models

(1) (1) (1*) (1**) (1) (1)

User manual PowerChute Utility power Output cable USB cable RS-232 cable
TM

Serial cable
Shutdown
Tower Model Rack-mounted Model

(1) (1) (2) (8)

UPS UPS Rack-mount bracket Flat head screws
*: refer to below table. **: only for the models with IEC outlet (10A).
NOTE: The model and serial numbers are located on a small label, top cover and rear panel.
UPS Rating -IEC Socket Models -BR Socket Models -AR Socket Models
1000 VA SCHUKO plug to IEC C13, Brazil NBR14136 plug to IEC Argentina IRAM 2073 plug
1.5 meters C13, 1.8 meters to IEC C13, 1.8 meters
2000 VA SCHUKO plug to IEC C13, Brazil NBR14136 plug to IEC Argentina IRAM 2073 plug
1.5 meters C13, 1.8 meters to IEC C13, 1.8 meters
3000 VA SCHUKO plug to IEC C19, Brazil NBR14136 plug to IEC Argentina IRAM 2073 plug
1.8 meters C19, 1.8 meters to IEC C19, 1.8 meters

Optional Accessories
For optional accessories, refer to the APC by Schneider Electric Web site at www.apc.com.

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Specifications
Environment Specifications
NOTICE
RISK OF EQUIPMENT DAMAGE
• UPS must be used indoors only.
• The installation location should be sturdy to withstand the weight of the UPS.
• Do not operate UPS where there is excessive dust or where the temperature or humidity are outside
specified limits.
Failure to follow these instructions can result in equipment damage.

Temperature Operating 0 to 40 °C at rated load This unit is intended for indoor

40 to 50 °C with derated load use only. Select a location sturdy
Storage -20 to 60 °C enough to handle the weight.
Elevation Operating 0 - 2,000 m: normal operation Do not operate UPS where there
> 2,000 m: The load reduces @ 1% at an is excessive dust or where the
increased height of every 100 m temperature or humidity are
> 3,000 m: UPS will not work outside specified limits.
Storage 0 - 15,000 m Note: Charge the battery modules
Humidity 0 to 95% relative humidity, non-condensing every six months during storage.
International Protection Code IP20
Type of Electrical Supply TT and TN
System
Pollution Degree 2
Overvoltage Category II
Applicable Standards IEC 62040-1

Physical Specifications
Tower Model
UPS model SRV1KI SRV2KI SRV3KI
Dimensions with package 235 x 330 x 365 mm 235 x 355 x 525 mm 325 x 465 x 565 mm
Width x Height x Depth (9.25 x 12.99 x 14.37 in) (9.25 x 13.98 x 20.67 in) (12.8 x 18.31 x 22.24 in)
Dimensions without 145 x 223 x 288 mm 145 x 238 x 400 mm 190 x 336 x 425 mm
package (5.7 x 8.78 x 11.34 in) (5.7 x 9.37 x 15.75 in) (7.5 x 13.2 x 16.7 in)
Width x Height x Depth *D1=256mm(10.8 in), *D1=363mm(14.3 in), *D1=393mm(15.5 in),
*D2=348mm(13.7 in) *D2=460mm(18.1 in) *D2=495mm(19.5 in)
Weight with package 10.6 kg (23.37 lbs) 18.1 kg (39.90 lbs) 27.6 kg (60.85 lbs)
Weight without package 9.3 kg (20.50 lbs) 16.8 kg (37.04 lbs) 25.3 kg (55.78 lbs)
Rack-mounted Model
UPS model SRV1KRI SRV2KRI SRV3KRI
Dimensions with package 455 x 218 x 550 mm 550 x 218 x 700 mm 570 x 228 x 794 mm
Width x Height x Depth (17.9 x 8.6 x 21.7 in) (21.7 x 8.6 x 27.56 in) (22.4 x 9.0 x 31.3 in)
Dimensions without 438 x 86 x 312 mm 438 x 86 x 462 mm 438 x 86 x 632 mm
package (17.24 x 3.4 x 12.3 in) (17.24 x 3.4 x 18.2 in) (17.24 x 3.4 x 24.9 in)
Width x Height x Depth *D1=280mm(11.0 in), *D1=430mm(16.9 in), *D1=600mm(23.6 in),
*D2=372mm(14.6 in) *D2=522mm(20.6 in) *D2=702mm(27.6 in)
Weight with package 13.9 kg (30.64 lbs) 22.7 kg (50.04 lbs) 31.2 kg (68.78 lbs)
Weight without package 10.6 kg (23.37 lbs) 18.7 kg (41.23 lbs) 26.6 kg (58.64 lbs)

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*Details of D1 and D2

Input/Output Specifications

SRV1KI SRV2KI SRV3KI

UPS Model
SRV1KRI SRV2KRI SRV3KRI
Input Voltage 230 VAC Nominal
Frequency 40 – 70 Hz
Input Voltage Range
160 VAC – 280 VAC
(100% load)
Input Voltage Range (40%
110 VAC – 285VAC
load)
Input Power Factor (100%
≥ 0.95
resistive load)
Input Protection Input circuit breaker
Output UPS Capacity 1000 VA / 800 W 2000 VA / 1600 W 3000 VA / 2400 W
Nominal Output Voltage 230 VAC
Other Programmable
220 VAC, 240 VAC
Voltage
Efficiency at rated load 88% max.
Output Voltage Regulation ± 1% static
• 3% max. for full linear load,
• 6% max. for full non linear load (100% VA, 0.9 PF)
Output Voltage Distortion
• 15% for the last 60 seconds of the backup time (with full
load only for the internal battery)
Frequency – On Battery 50 Hz ± 0.5% or 60 Hz ± 0.5%
Frequency – AC Mode 50 Hz ± 3 Hz or 60 Hz ± 3 Hz
Crest Factor 3:1
Waveform Sinewave
Short-Circuit Current 90A RMS, 800A Peak
Output Connection Please refer to rear panel features
Bypass Internal bypass, range 184 VAC to 253 VAC (+/-5%)

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Battery

UPS Model SRV1KI SRV2KI SRV3KI

SRV1KRI SRV2KRI SRV3KRI
Battery Type Sealed, maintenance-free, Valve Regulated Lead-Acid battery
(SMF-VRLA)
Replacement Battery Module APCRBCV203 (Tower) APCRBCV204 (Tower) APCRBCV205 (Tower)
APCRBCV200 (Rack) APCRBCV201 (Rack) APCRBCV202 (Rack)
Number of Battery Module 1 battery module
Voltage of Each Battery
24 V 48 V 72 V
Module
Total Voltage for the UPS 24 V 48 V 72 V
Ah Rating 9 Ah per battery module

NOTES:
Refer to the appropriate replacement battery user manual for installation instructions.
Contact your dealer or go to APC by Schneider Electric web site, www.apc.com for information on replacement batteries.

Front Panel Display

 UPS POWER ON/OFF button

 Alarm LED

 UP/DOWN button

 ENTER button

 MUTE/ESC button

 LCD Display

 Status LED

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Rear Panel Features
SRV1KI SRV2KI SRV3KI

Output type and

Output type and Model
Model quantity
quantity Output type and
Model
quantity x6
SRV1KI SRV3KI
x3 SRV2KI x4
x1
SRV1KI-AR
x3 SRV2KI-AR SRV3KI-AR
x3 x4
SRV1KI-BR x3 SRV2KI-BR x4 SRV3KI-BR x4

 AC input  Battery connector

 Input circuit breaker Outlet Group (refer to

 outlet type and quantity on
 USB port the bottom side)
 RS-232  Ground Screw

 Intelligent card slot

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 Output type
Model
and quantity

SRV1KRI SRV1KRI
x3

SRV1KRI-AR
x3
SRV1KRI-BR x3

Output type
Model
and quantity

SRV2KRI SRV2KRI x4

SRV2KRI-AR
x3
SRV2KRI-BR x4

Output type
Model
and quantity

x6
SRV3KRI
SRV3KRI
x1

SRV3KRI-AR
x3

SRV3KRI-BR x4

 AC input  Intelligent card slot

 Input circuit breaker Outlet Group (refer to outlet type


 USB port and quantity in the right side)

 RS-232  Ground Screw

Basic Connectors

Power management software and interface kits can be used

with the UPS.
Use only interface kits supplied or approved by
USB Serial port Intelligent
Schneider Electric.
card slot
This UPS is equipped internal battery. For batteries without
connecting when the UPS is shipped out from factory.
Before turn on the UPS. Please connect the battery by
pulling the handle up, and then pushing it into the unit.
Battery connector (only for Tower model)

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Rack-Mount Installation
CAUTION
RISK OF FALLING OBJECTS
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the
equipment.
• Always use the recommended number of screws to secure brackets to the UPS.
• Always use the recommended number of screws to secure the UPS to the rack
• Always install the UPS at the bottom of the rack.
• Always install the External Battery Pack below the UPS in the rack.
Failure to follow these instructions could result in equipment damage and minor or moderate injury.
• Before installing the UPS and battery pack into the 19-inch rack enclosure, be sure that the rack is already
equipped with a shelf.
• Be sure that the installed shelf can withstand the weight of the UPS and/or battery pack. Otherwise, install an
optional rail kit accessory SRVRK1 which can be purchased separately.

Refer to the below chart to install UPS and battery pack into 19” rack enclosure.
Lift the UPS module and slide it into rack enclosure. Secure the UPS module to the rack with screws, nuts and washers
(not supplied in the package) through its mounting brackets into the rails.

Start Up Settings
Connect the battery
The Rack UPS is shipped with the internal battery disconnected.

 Snap the battery connectors together.

 Reinstall the front bezel.

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 For Tower Models, connect the battery by pulling the battery handle up,
and then pushing it into the unit.

Connect power and equipment to the UPS

CAUTION
RISK OF ELECTRIC SHOCK
• All electrical work must be performed by a qualified electrician.
• Turn off all power to this equipment before working on the equipment. Practice lockout/tagout
procedures.
• Do not wear jewelry when working with electrical equipment.
Failure to follow these instructions can result in minor or moderate injury and equipment damage.

1. Connect equipment to the UPS. Avoid using extension cords.

2. Connect input utility power to the UPS.
3. Switch on the input utility power. Then, the UPS display panel will illuminate when utility power is available.

Start the UPS

Press the POWER ON/OFF button located on the front panel of the UPS.
• The battery charges to 90% capacity during the first five hours of normal operation.
• Do not expect full battery run capability during this initial charge period.

Cold start the UPS

Use cold start feature to supply power to connected equipment from the UPS batteries.
Press the POWER ON/OFF button. Then, the display panel will illuminate. Press the POWER ON/OFF button again to
supply battery power to the connected equipment.

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Connect and install PowerChuteTM UPS Management software
Easy UPS On-Line is provided with PowerChuteTM UPS Management Software for unattended operating system
shutdown, UPS monitoring, UPS control and energy reporting. The following diagram is a represent ation of a
typical server installation.

1. Connect the USB cable from the rear of the UPS


to the protected device such as a server.
Note: A USB driver is required to communicate
with PowerChute over USB. For more

information, refer to Knowledge Base article
FAQ000223363 on the APC website
(https://www.apc.com/us/en/faqs/home).

2. For a server or other device with an operating

system, download and install latest version of the
PowerChute Serial Shutdown from

www.apc.com/pcss. PowerChute Serial
Shutdown supports graceful shutdown in the
event of an extended power outage.
Note: PowerChute is a 64-bit only application
and cannot be installed on a 32-bit operating
system.

3. A built-in serial port is also available for additional communication options with serial cable.
Note: RS232 and USB cannot be used at the same time

Operation
Using The Display
These Easy UPS models are equipped with an intuitive and configurable LCD display. This display complements the
software interface as they convey similar information and either may be used to configure the UPS settings.
The display consists of the following keys and indicators:

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  POWER ON/OFF button ⚫
⚫
Press this button to turn on the UPS.
Press and hold this button until a beep is heard to turn off the
UPS.
⚫ Press this button to reset alarms.
 Alarm LED This Alarm LED illuminates red when the UPS detects an internal
error and blinks red for UPS notifications. See “Alerts and
Notifications” on page 12 in this manual.
 UP / DOWN button Press these buttons to scroll up or down through the main menu
options and display screens.
 ENTER button Press this button to enter the menu or to select a menu item/value
during navigation.
 MUTE/ESC button ⚫ To acknowledge audible alarms and suppress them
temporarily.
⚫ To exit a sub menu and return to the main menu.
 LCD Display The display interface options are visible on this LCD screen. Press
the UP o r DOWN button to activate LCD, if the display is not
illuminated.
 Status LED The Status LED illuminates green when the power is on. This
LED indicates two different states of output power:
⚫ Output off: LED blinks. Press Power On/Off button to
turn the output power on.
⚫ Output on: LED illuminates green continuously.

LCD Display Icons

On Line: The UPS is drawing utility power and performing double conversion to supply
power to the connected equipment.

On Battery: The UPS is supplying battery backup power to the connected equipment.

Replace Battery: The battery is not connected securely or the battery is nearing the end of
its service life and should be replaced.

Bypass: The UPS is in bypass mode, sending utility power directly to connected equipment.
Bypass mode operation is the result of an internal UPS event or an overload condition.
Battery operation is not available while the UPS is in bypass mode. See “Alerts and
Notifications” on page 13 in this manual.
System Alarms: An internal error is detected. See “Alerts and Notifications” on page 12 in
this manual.
ALARM
Overload: The equipment connected to the UPS is drawing more power than the UPS
rating.

Battery Charge: The battery charge level is indicated by the number of illuminated bar
sections. When all five blocks are illuminated, the battery is fully charged. Each bar
represents approximately 20% of the battery charge capacity.
Load Level: The load percentage is indicated by the number of illuminated load bar
sections. Each bar represents approximately 20% of the maximum load capacity.

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 Mute: An illuminated line through the icon indicates that the audible alarm is disabled.

Green Mode: An illuminated icon indicates that the unit is working in Green mode. The
connected equipment is receiving the utility input directly as long as the input voltage and
frequency are within the configured limits.
Alarm or notification: The UPS has detected an internal error or the UPS is in
configuration mode. See “Alerts and Notifications” on page 12 in this manual.
Event: The icon is illuminated when the user is viewing the event log.

Alerts and Notifications

Status Indicators
Continuous beeps, every half second Low Battery State - The battery is nearing its complete discharge state.
The UPS is about to shut down.
Overload condition - The equipment connected to the UPS is drawing
more power than rated.
4 beeps every 30 sec On Battery State - The UPS is supplying battery backup power to the
(first beep starts after 4 sec on battery) connected equipment.
Beeper continuously on Alarm State - UPS has detected an internal error. See “Alerts and
Notifications” in this manual.
Short beep every 2.5 sec Battery disconnected.
Continuous short beeps for every Bad battery (replace the battery)
half second for 1 minute, repeats
every 5 hours.
Two short beeps every 5 sec Event Bypass State - UPS has detected an internal error. Connected
equipment receives utility input power through the bypass relay.

Alerts
Display code Description Solution
UPS has experienced a short circuit Check if there is any short circuit at the UPS
at the output terminals. Unit will try output terminals. Remove the short circuit, wait
to auto-recover from this condition. for the unit to auto-recover or Press POWER
ON/OFF button to start the UPS.
UPS is experiencing an overload Disconnect nonessential equipment from the UPS
condition. to eliminate the overload condition.

The UPS has detected a DC voltage If the UPS does not recover automatically,
error. Unit will try to auto-recover contact APC by Schneider Electric Customer
from this condition. Support.
Temperature of the unit is rising Disconnect nonessential equipment from the UPS
above the set limits. to reduce the UPS load.
Ensure that ambient temperature is within limits.
Ensure that adequate clearance is maintained.
UPS has detected a charger error. Press POWER ON/OFF button to start the UPS.
If the charger error is persists, contact APC by
Schneider Electric Customer Support.

Contact APC by Schneider Electric Customer Support for all other alert codes.

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Notifications
Display code Description Solution
Battery is not connected. Connect battery to the UPS. Refer “Connect the
battery” on page 9 for details.

UPS Display Parameters

Operational data displayed in the display panel is given in the table.
Navigate using the UP o r DOWN button.
Parameter Units Indicator Icons
Output voltage Vac OUT, V
Output frequency Hz OUT, Hz
Input voltage Vac IN, V
Input frequency Hz IN, Hz
Battery voltage V DC BAT, V
Ambient temperature °C NUMBER, C
State of battery charge % BAT, %
Load level in percentage (Maximum of % OUT, %
Watts or VA)
Load level in kVA kVA OUT, kVA
Total Ah capacity of connected battery Ah BAT, Ah
Remaining On Battery runtime Minutes BAT, Min

Configuration
Configure UPS Parameters
Follow the steps to configure parameters in the UPS:
1. Press the ENTER button.
2. Press the UP/ DOWN button to navigate to “Set”.
3. Press the ENTER button.
4. Navigate through the parameters using the UP/ DOWN button.
5. Press the ENTER button to edit a parameter. Icons start flashing to indicate the editing.
6. Press the UP/ DOWN button to navigate between the options available for the selected parameter.
7. Press the ENTER button to select the option or MUTE/ESC button to abort the editing of current parameter.
Flashing of icons stops after this.
8. Press the UP/ DOWN button to navigate between parameters.
9. Press the MUTE/ESC button to exit menu navigation.

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UPS Settings
Configure UPS settings using the display interface. See “Configure UPS parameters” section to edit the
parameters.

Function Factory Default User Selectable Options Description

Output voltage 230 VAC 220, 230, 240 VAC Allows the user to select output
voltage while the UPS is operating
online.
Audible alarm Enable Enable, disable UPS will mute audible alarms when set
to disable or when the MUTE button is
pressed.
Green mode/ Disabled Enable/Disable When this mode is enabled, connected
high efficiency equipment receives utility input power
mode through the bypass relay as long as
input voltage is within the range of ±5%
of configured output voltage and ± 3 Hz
of configured output frequency. Inverter
is turned off during this mode.
If utility power input goes out of
range, inverter is turned on. The load
is transferred to online mode or battery
mode. The power to the connected
equipment may be interrupted up to 10
milliseconds.
Minimum 0% 0%, 15%,50%,90%, UPS output will not be turned on until
battery capacity the battery is charged to a level such
to restart setting that it can provide the runtime
configured by this setting. If configured
to 0%, UPS output is turned on
immediately after utility power returns.
Low battery state 2 min 2 min, 5 min, 7min, The UPS will emit audible alarm when
indication setting 10min, the actual run time reaches the limit set
by the user. The audible alarm will emit
only when the UPS is working in battery
mode.

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Advance Display Navigation
There are five options in main menu and two sub-menu options in UPS display. Press the ENTER button from the Home
Screen to access these menu options. Use the UP/ DOWN button to navigate between the menu options.

Menu Option Description

Configure the UPS
Use this menu option to configure the UPS parameters. Press the ENTER button to see the
configuration options. Refer “Configure UPS parameters” on page 13 for details. Press the
MUTE/ESC button to return to the Home Screen.
Show Event Log
Use this menu option to see the UPS event log. The UPS records the last 10 events and
displays the codes in this log.
Press the ENTER button to see the log. Use the UP/DOWN button to see the logged events. The
DOWN button navigates towards old events and the UP button navigates to new events.
Every log entry has a numeric and textual event code. At the end of the log, the word “End”
will be displayed. Press the MUTE/ESC button to return to the Home Screen.
Show UPS information
Use this menu option to see the UPS information. Press the ENTER button to see the rating of
the UPS.
Press the UP button to see the UPS firmware version. Press the MUTE/ESC button to return to
the Home Screen.
User Command to bypass
Use this menu option to switch the UPS to bypass mode or to online mode.
Press ENTER button:
Put: Use to switch the UPS to bypass mode of operation.
Note: Power to the connected equipment will drop, if the mains
voltage is not within the threshold limits.
Out: Bring the UPS out of bypass and restore clean power to the
connected equipment. The Easy UPS will start a count down on the
display while switching to Bypass mode or coming out of Bypass
mode.
Execute Battery Self-Test
Use this menu option to conduct a self-test and determine the battery status. Press the
ENTER button to initiate the test.
If the test command is accepted, the UPS will initiate a self-test and will start a count down
on the display.
Display messages are shown at the end of the test.

Test refused. The output is off or battery is not charged.

Test not passed

Test passed

Test is aborted due to internal reasons

Press the MUTE/ESC button to return to the Home Screen

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Troubleshooting
Use the table below to solve minor installation and operation problems. Refer to the APC by Schneider Electric
Web site, www.apc.com for assistance with complex UPS problems.

Problem and/or Possible Cause Solution

UPS will not turn on when utility input is available or there is no power output
The UPS is not turned on. Press the POWER ON/OFF button to turn on the UPS.
The UPS is not connected to utility power Check that the power cable from the UPS to the utility
supply. power supply is securely connected at both ends.
See “Start Up” on page 9 in this manual.
Input thermal circuit breaker on the UPS is Press the input thermal circuit breaker reset button in the rear
tripped. panel.
The UPS is operating on battery, while connected to the input utility power
There is high, low, or distorted input voltage Connect the UPS to a different outlet on a different circuit. Test
or frequency. the utility input power to ensure the unit is receiving input
power.
If display is on, navigate and check the input voltage and
frequency.

UPS, when connected to battery, is not supplying power to the connected equipment
The UPS is not turned on. If the UPS has shutdown (the display is not on), follow the
procedure “Cold start the UPS” on page 9.
The battery is not connected. Connect battery to the UPS. See “Start Up” on page 9 in this
manual.
Low battery cut off. UPS may have Wait for the utility power to return and charge the battery. To
discharged the battery due to utility power turn on the output power after utility power returns, press
outage and turned the output off due to low POWER ON/OFF button.
battery condition.

UPS emits an audible beeping sound at long intervals

The UPS is operating normally when running UPS has detected an error. See “Alarms and Notifications” on
on battery. page 12 in this manual.
Alarm LED is illuminated. The UPS displays an alarm message and emits a constant beeping sound
The UPS has detected an error. See “Alarms and Notifications” on page 12 in this manual.
No audible sounds from UPS even when the Alert LED is illuminated.
Audible alarm is disabled. Change the UPS configuration to enable audible alarms.

UPS is not providing expected backup time.

The UPS battery is discharged due to a recent The batteries require recharging after extended outages.
power outage. Batteries can wear faster when put into service without proper
recharging or when operated at elevated temperatures.
The battery is near the end of its service life. If the battery is near the end of its service life, consider
replacing the battery, even if the replace battery indicator is not
illuminated. See “Start Up” on page 9 in this manual.

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 Problem and/or Possible Cause Solution
UPS is not turning off
POWER OFF button not pressed properly Press and hold the POWER ON/OFF button until the beep is
heard to power off the UPS.
Utility input power is available. UPS logic power can not be turned off if utility input power
is available. To turn off the UPS, turn off utility input
power and press POWER ON/OFF button. Release when a
beep is heard.
UPS is in Bypass mode and the LED is not illuminated red.
UPS is in green mode. Disable green mode if not desired.
UPS is configured to stay in the bypass Change the configuration to exit bypass mode.
mode.
UPS is in bypass mode even after over Reduce the connected load to <90% to bring the UPS to
temperature alarm is cleared. online mode.
The UPS has experienced an overload Connected equipment exceeds the “maximum load” as
condition and transferred to bypass. defined in specifications on the APC by Schneider
Electric Website, www.apc.com.
The alarms remain on until the overload condition is
corrected. Disconnect nonessential equipment from the
UPS to eliminate the overload condition.
The UPS continues to supply power as long as it is in
bypass mode and the circuit breaker does not trip. The
UPS will not provide battery power in the event of a utility
voltage interruption.
UPS detected an error and transferred to See “Alarms and Notifications” on page 12 in this manual.
bypass.

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Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from mains power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC
by Schneider Electric Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the top cover of the unit and are available through the LCD
display on select models.
b. Call Customer Support. A technician will attempt to solve the problem over the phone. If
this is not possible, the technician will issue a Returned Material Authorization Number
(RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. For country specific instructions
refer to the APC by Schneider Electric Web site, www.apc.com.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging.
Damage sustained in transit is not covered under warranty.
Note: Before shipping, always disconnect battery modules in a UPS or external battery pack.
The disconnected internal batteries may remain inside the UPS or external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

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Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty
is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement
of a defective product or part thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10
days of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user or any third person misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT
shall not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2)
incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts
of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty
for any product where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND
NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF
SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND
ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE
POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS,
SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF
EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF
SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT
LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS
FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED
OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer
support. Customers with warranty claims issues may access the SEIT worldwide customer support network through
the APC by Schneider Electric Web site: www.apc.com. Select your country from the country selection drop down
menu. Open the Support tab at the top of the web page to obtain information for customer support in your region.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the
problem encountered and proof of date and place of purchase.

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APC by Schneider Electric Worldwide Customer
Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric Web sites for specific countries, each of which
provides customer support information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact
for contact information.
For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric product.

© 2022 APC by Schneider Electric. APC, the APC logo are owned by Schneider Electric Industries EN 990-91063B
S.A.S., or their affiliated companies. All other trademarks are property of their respective owners. 12/2022

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