Publication On Global Capability Centres GCC Final
Publication On Global Capability Centres GCC Final
October 2024
Preface
Global Capability Centres (GCCs), also known as Global In-house Centres (GICs) or
captive centers, have become a cornerstone of India's IT and IT-enabled services
(ITES) sector. Bengaluru, our home city, hosts the largest concentration of GCCs in the
country, playing a pivotal role in this thriving ecosystem.
As I sat down to write this preface, the Government of Karnataka unveiled the nation’s
first-ever GCC Policy, with an ambitious goal to establish 500 GCCs by 2029, thereby
creating approximately 350,000 jobs. Karnataka is not alone in this pursuit—many
other Indian states are actively fostering the growth of GCCs, and the Government of
India has been equally supportive in encouraging these centers as engines of
innovation and employment.
At Tax Compaas, we have had the privilege of working closely with numerous GCCs
since our inception. Our involvement spans the entire lifecycle—from assisting with
the initial setup to managing complex operational issues such as contracting
structures, transfer pricing models, and tax litigation. We have also supported clients
through strategic restructuring, exit strategies, and profit repatriation.
We are thrilled to present this publication, which draws on our extensive experience in
advising GCCs in India. This document provides high-level insights into the tax and
regulatory landscape, offering practical considerations for those looking to establish
or expand their GCCs in the country.
We trust that you will find the information insightful and valuable. We welcome your
comments and feedback, and look forward to engaging in further discussions.
Ajay Rotti
Founder and CEO
Tax Compaas
2
Table of content
Overview of GCCs in India 4
Ownership considerations 10
Regulatory considerations 13
Tax considerations 16
Concluding thoughts 22
Our experience 24
Annexure 28
3
Overview of
GCCs in India
4
Overview of GCCs in India
In recent decades, India has earned The Government of India has also
the title of the "office of the world." In been supportive of setting up GCCs,
the early 2000s, multinational providing various incentives and
corporations, particularly from the initiatives to attract foreign
United States and Europe, began to investment, including the
view India as an appealing location establishment of Software Technology
for establishing offshore centers. Parks (STPs) and Special Economic
Zones (SEZs), which further facilitated
The main attraction was cost the growth of these centers. The
efficiency, as India provided access to Government has also implemented
a vast pool of highly skilled talent at policies to promote innovation and
a lower cost compared to developed research and development, which has
markets. helped captive centres in India to
Global capability centres, also known develop cutting-edge technologies
as GCCs or GICs or captive centers, and services.
are offshore units of multinational GCCs have undergone a significant
corporations that operate across the transformation. They have grown
globe. These centres are set up for beyond their initial roles, becoming
providing various support services, influential players in the Indian tech
such as Information Technology (IT), sector. Multinational corporations
finance, human resources, and have started leveraging on India not
analytics, to their parent entities. The just for cost advantages but also for
first GCCs were primarily focused on quality and expertise of talent pool.
IT services, software development, Today, GCCs are recognized as major
and business process outsourcing tech hubs, deeply integrated with
(BPO). Companies like GE, American their parent organizations and
Express, and Citibank were among serving as strategic assets that offer
the pioneers, setting up their captive extensive access to digital talent.
centers in cities like Bangalore,
Hyderabad, and Pune.
5
This evolution has repositioned GCCs Vietnam and Malaysia, Central and
from being mere support centres to Eastern Europe, China and
pivotal global hubs of strategic Philippines. It is interesting to note
operations carrying out more complex that India accounts for over 50% of
and value-added functions such as the global GCC market. Further, it is
research and development, product also interesting to note that 22%
engineering, and knowledge process Forbes Global 2000 Companies are
outsourcing within the tech industry. present in India and 60% of Forbes
Over time and with the advent of Global 2000 Companies who have
technology, GCCs are now at the GCCs in India are set up in
forefront of global innovation, Bengaluru1.
creating cutting-edge solutions in the
areas of Artificial Intelligence, GCCs are a key part of India's
Machine Learning, Cloud computing, economy, providing high quality
Cyber engineering, Advanced employment opportunities and
analytics and Data sciences. contributing to the country’s Gross
Domestic Product. At present, GCCs
Based on a research carried out by in India account for more than 1% of
ANSR, cost delivery centers have been the country’s GDP and the share is
set up globally, which include Mexico, expected to grow further2
Colombia, Brazil, Ireland, UAE
1 As per the report released by ANSR Global dated March 2024 on GCC Quarterly Landscape Q4’23 and Karnataka, Leading the Way for
GCCS 2024
2 As per the report released by ANSR Global dated March 2024 on GCC Quarterly Landscape Q4’23
6
Key highlights3
Facts on GCCs
India currently hosts Market size for Between 2018-19 Expected revenue by
around 1,600 GCCs, GCCs has reached and 2023-24, GCCs 2030 – USD 121
with the number $60 billion, up from created over billion
expected to rise to $19.6 billion in 600,000 new jobs,
1,900 in the next 2014-15 and more bringing the total to
year than doubling to more than 1.6
$46 billion in 2022- million
23, reflecting an
11.4% compound
annual growth rate
(CAGR)
Geographical locations4
GCCs are established in several cities across India. We have listed the locations and
their corresponding percentage to the total GCCs in India.
7
Key drivers to outsourcing
8
Advantages of outsourcing activities in India
Tax benefits
• Low corporate tax rate
• GST not applicable on exports
• Robust and good tax treaty network
Workforce
• Trained and skilled workforce easily available
Cost efficiencies
• Low-cost labour as compared to other countries
• Ease of access to technology
Stable environment
9
Ownership
Considerations
10
Ownership considerations for GCCs in India
The following structures are typically adopted by companies in India:
1. Direct Ownership
Under this business model, the overseas company locates its own dedicated resources
in another entity in India for a project or a process to be executed remotely. The
overseas company retains complete control and ownership over the GCC entity and
outsources only those tasks/ processes that require specialised local support. The
entity could be set up as a wholly owned subsidiary, joint venture company, branch
office or a limited liability partnership. Each of these entities have their own governing
legal/ regulatory landscape in India, and hence would require regulatory approvals,
compliances, disclosures from the parent overseas company, and most crucially
restrictions/ limitations on permissible activities, transferability of funds from the
overseas company to and/or from the GCC.
Indian subsidiary
Overseas
of Overseas
Company
company
11
2. Build-Operate-Transfer model (“BOT Model”)
Client of
Specified project of the
Overseas
client allocated to Overseas
company
company
Indian subsidiary of
Overseas Company
Overseas company
• Overseas company to partner • Vendor to set up a dedicated • At the end of the contract
with third-party vendors to development team and run period the ownership is
establish and stabilize centre, the operations for a specified transferred to the Indian entity
in India period of time (usually 3-5 of the Overseas company for
years), in India. an exit charge.
• Vendor is responsible for • Transfer could be by way of
operations of the captive slump sale/asset
centre during the predefined acquisition/demerger
period of time.
Finally, the Overseas company takes over the captive centre, tailored to its specific needs,
through its Indian arm.
12
Regulatory
Considerations
13
Regulatory considerations
14
Regulatory framework
15
Tax
Considerations
16
Tax considerations
Holding
structure for
Forms of business Regulatory Modes of
the proposed
presence laws funding
investment in
India
17
Business structure and form of business presence
Establishing a “place of business” is
The form of capitalisation i.e., debt
crucial for a GCC’s tax structuring.
vis-à-vis equity is also an important
Where a separate entity is formed in
aspect to be kept in mind in
India, the entity could be set up as:
determining the optimal capital
Wholly owned structure. A private limited company
subsidiary – (PLC) and a limited liability
Company treated as partnership (LLP) are the most
a separate legal prevalent legal forms of GCCs set up
entity in India. A brief summary of the key
Limited liability distinguishing features of a Company
partnership – Hybrid vis-à-vis LLP vis-à-vis project
entity which is a office/branch office are provided as
body corporate an Annexure.
18
Transfer pricing
TP documentation, Intercompany APA, Safe Harbour: To mitigate
agreements: Having an Inter- uncertainties in transfer pricing and
Company Agreement aligned with the reduce compliance risks or potential
functions of the GCC is essential. This litigation, foreign entities should
agreement should clearly define all consider utilizing mechanisms such as
terms and conditions, including pricing safe harbour rules and advance
mechanisms, as well as the roles and pricing agreements (APAs). These
responsibilities of each party. A options provide greater certainty and
thorough analysis of the functions simplify compliance with Indian tax
performed, assets utilized, and risks regulations, helping ensure smoother
borne by the GCC and its associated operations for GCCs.
enterprises (including the overseas
parent company) is critical. This Cost base components and
analysis forms the foundation for related aspects: There is
determining an arm’s length margin, considerable litigation around the
ensuring compliance with transfer components of cost to be captured
pricing regulations. and recorded in the Indian arm or the
GCC in India. Items such as assets
Remuneration methodology: GCCs are provided free of cost, access to
typically compensated on a cost-plus common IT tools, internal IPs, etc
markup basis for the services they need attention and evaluation before
provide to their foreign parent entities. implementation.
As GCCs now operate across diverse
sectors beyond IT and ITES, it is
important to carefully assess the
functions performed, assets employed,
and risks assumed by the GCC. This
evaluation helps determine the
appropriate arm’s length margin.
Comprehensive transfer pricing
documentation is essential to
substantiate the arm’s length price for
various transactions, particularly in
the event of scrutiny by Indian tax
authorities.
19
Other tax considerations
20
ESOPs entitles the option holder to the Indirect tax
right to subscribe to the shares of the
foreign parent company at a concessional GCCs primarily offer services to their
rate. Shadow stock in the form of a overseas group entity and all their
deferred compensation plan, provide an sales are exported to overseas entity.
option to the employees to defer a certain Monthly and annual compliances as
percentage of their bonus and can opt to required to be carried out under the
share in the growth of the company. Tax Goods and Services Tax (GST) laws.
and regulatory implications, both for the Under the GST laws, exports are
GCCs and the employees, would have to be categorised as zero rated supply. Zero
examined for issue of ESOPs/ shadow rated supply means the entire value
stocks to employees of the GCCs of the supply is exempt from tax and
Withholding taxes on foreign GST will not be levied on any kind of
payments good or services
Typically, GCCs enter into contracts with The exporter has the option to export
group entities for license fees, royalty under bond/letter of undertaking
payments, common administrative costs, without payment of tax and claim
reimbursement of costs etc. GCCs would refund of input tax credit [input tax
need to assess the withholding tax credit means the GST paid, on any
obligation/equalization levy obligations purchase of goods/ services that are
under the provisions of domestic tax law availed during the course of carrying
and the tax treaties on business], or pay GST by utilising
input tax credit at the time of export
Impact of Two Pillar solution and BEPS and claim refund of GST paid, subject
Action Plans to specified conditions.
21
Concluding
thoughts
22
Concluding thoughts
As GCCs continue to play a pivotal role in driving economic growth and creating
employment opportunities in India, it is essential for policymakers to foster a more
supportive and conducive environment for their expansion.
The release of India’s first GCC policy by the Government of Karnataka underscores
this commitment and highlights the growing importance of GCCs in the country’s
economic landscape. The policy outlines several key initiatives, including the
establishment of three new technology parks, tailored incentives for mega projects,
the development of nano GCCs and GCCs in areas beyond Bengaluru, fast-track
approvals within 45 days, and a dedicated support unit for GCCs. This draft policy
remains open for stakeholder input until November 11, 2024.
NASSCOM projects that India’s GCC market will grow to $105 billion, with the number
of GCCs reaching 2,200 by 2030. For multinational companies planning to establish
GCCs, now is an opportune moment to make that move.
However, foreign entities looking to set up a GCC in India must conduct a thorough
analysis of regulatory and tax considerations to ensure an optimal operational
structure.
23
Our experience
24
Our Experience • Full-Service Advisory for a Top US
CPA Firm: We Project Managed the
Navigating India’s complex tax
establishment of a GCC for one of
landscape, particularly in the context of
the top US CPA firms. This
the global-services model of GCCs,
engagement involved determining
requires ongoing expert advice on
the form of business presence,
transfer pricing, GST, FEMA regulations,
determining the optimal capital
and taxation. Over the past few years,
structure, setting up operations,
we have amassed significant experience
and handling all ongoing tax,
in assisting GCCs across a range of tax,
accounting, and regulatory
regulatory, and compliance needs.
compliances.
Here are some key examples of our • GCC for a Leading US Business
experience: Solutions Firm: We successfully
managed the complete tax, finance,
• Advisory and Compliance Services:
and regulatory functions for a GCC
We have served as tax advisors to a
set up by one of the top 40 US
GCC established in India, providing
business solutions firms, providing
comprehensive services covering all
end-to-end support to ensure
transactions, business restructuring,
smooth operations in India.
and tax compliances.
• Recent GCC Setup in Bangalore and
• Litigation Support: We provide
Chennai: We recently assisted a
litigation services to a GCC
US-based accounting and
established by a prominent American
consulting firm in setting up GCCs
multinational computer technology
in both Bangalore and Chennai. We
corporation, ensuring compliance and
helped the US firm inhouse the
addressing tax disputes as needed.
team from a third Indian party
• GCC Setup for US Firms: We assisted Indian service provider. We continue
an affinity group comprising six of the to provide tax, accounting, and
Top 100 US-based accounting and regulatory compliance services.
consulting firms in establishing their
Through our extensive experience, we
GCCs. Our support included
have helped GCCs navigate the
determining the optimal structure,
complexities of India’s regulatory
implementing and setting up the GCC,
environment while ensuring
and advising on transfer pricing issues
compliance and effective tax
to ensure smooth operations.
strategies.
25
How can we help
26
How can we help
Entry strategy
• Assist the GCC in India with the initial set up of tax operations, finance
operations and managing the same
• Being responsible for all operational compliance – tax filings, accounting
filings, secretarial compliance, etc
• Assistance in coordination with the appointed statutory auditor of the
entity to have the mandatory audit completion
• Share timely reports accurately reflecting the financial results of the GCC,
including the balance sheet and profit and loss account for evaluation
27
Annexure
28
Annexure
Project
Particulars Company LLP
office/Branch office
Prevailing Companies Act, 2013 Limited Liability Foreign Exchange
law Partnership Act, 2008 Management Act
and regulations
thereunder
Number of Minimum 2; Maximum - 200 Minimum 2; Maximum - Not applicable
Members [for a private limited No Limit
company]
Legal status/ Separate legal entity/ Separate legal entity/ Represents the
members Limited Limited parent company/
liability Not applicable
Body Yes/ Perpetual Yes/ Perpetual Depends on the
Corporate/ parent company
Existence
Board/ Requirements for holding Governed by LLP Not applicable
Shareholders minimum number of board agreement - No
Meetings meetings/ shareholder requirement for approvals/
meetings minimum meetings
Compliance Higher Lower Lower
requirements
Exchange • Regulations governing • Permissible only where • Approval for
control investment in India in the the LLP operates in setting up Project
regulations form of equity, debt, quasi sectors under 100% office/ Branch
debt. Two routes for Automatic Route with no office depends on
investment into India FDI linked performance the sector in which
depending upon the sector conditions (subject to the foreign parent
i.e. either the automatic or applicable pricing and entity operates
approval route other conditions) (Automatic or
• Compliances to be • IT/ITES sector – 100% Approval)
undertaken automatic route • Certain
• Also subject to compliances
compliance of conditions needs to be
under the LLP Act, 2008 undertaken
• Investment only in the
form of capital
contribution/ acquisition
of profit share
29
Project
Particulars Company LLP
office/Branch office
Rate of • 25% (plus SC and cess). In • 30% (plus SC and cess) • 40% (plus SC and
income tax certain cases tax rate is • AMT on Adjusted Total cess) on net
22% (plus SC and cess). Income - 18.5% (plus SC income
• Certain beneficial tax and cess). AMT credit
regimes available where available for 10 years
reduced corporate tax rate
applies.
• MAT @ 15% (plus SC and
cess). MAT credit available
for 10 yeas. MAT will not be
applicable in case where
reduced corporate tax rates
are opted for.
Repatriation • Dividends would be taxable Share of profits to partners No tax on
of funds to in the hands of the - Exempt from tax in the repatriation of
shareholders/ shareholders hands of partners in India funds that are
partners • Buy-back of shares subject available after
to tax in the hands of the paying the taxes on
shareholders income earned in
India
Deemed Applicable Not Applicable Not applicable
dividend
under section
2(22)(e)
Interest and Not applicable • Tax deductible in the Not applicable
remuneration hands of the LLP subject
paid to a to thin capitalization
Partner rules and exchange
control regulations
• Taxable as business
income in the hands of
the Partners subject to
tax treaty provisions
30
Notes
31
www.taxcompaas.com
Ajay Rotti
Founder & CEO
ajay.rotti@taxcompaas.com
Nimita Gandhi
Associate Director
nimita.gandhi@taxcompaas.com
Neha Sanklecha
Manager
neha.sanklecha@taxcompaas.com
The information contained herein is in a summary form and is therefore intended for general guidance only. This
publication is not intended to address the circumstances of any individual or entity. No one should act on such
information without appropriate professional advice after a thorough examination of the situation. This publication is
not a substitute for detailed research and opinion.
Taxcompaas Advisors Private Limited disclaims any and all liability for any loss or damage caused to any person from
acting or refraining from acting as a result of any material in this publication.