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GCC Proposal 8slides

A Global Capability Centre (GCC) is an in-house delivery and innovation center that supports global functions without outsourcing, focusing on roles like product engineering and IT. India currently hosts over 1,800 GCCs with a workforce of around 2 million, and the market size is projected to grow from $64.6 billion in FY24 to $100 billion by 2030. Financial services should prioritize GCCs to enhance efficiency and innovation, with significant cost savings and strategic value realized from these centers.

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18 views8 pages

GCC Proposal 8slides

A Global Capability Centre (GCC) is an in-house delivery and innovation center that supports global functions without outsourcing, focusing on roles like product engineering and IT. India currently hosts over 1,800 GCCs with a workforce of around 2 million, and the market size is projected to grow from $64.6 billion in FY24 to $100 billion by 2030. Financial services should prioritize GCCs to enhance efficiency and innovation, with significant cost savings and strategic value realized from these centers.

Uploaded by

shaikh.azim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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What is a GCC (Global Capability Centre)

Definition: in-house, centrally owned delivery/innovation centre for


global functions.
Not outsourcing – a centre of excellence aligned to parent’s strategy.
Roles: product engineering, data/AI labs, F&A, HR, IT, operations.
Also called GIC, GBS, Global Service Centre.
Why India? Market size today and future
trajectory

India hosts ~1,800+ GCCs, ~2M employees (FY24).


Market size: US$64.6B (FY24), projected ~US$100B by 2030.
Shift from cost arbitrage to engineering, AI, R&D.
Top hubs: Bengaluru, Hyderabad, NCR, Pune, Chennai, Mumbai.
Why act on GCC strategy sooner

Peers already building high-value GCCs; delay = talent loss.


GCCs are engines of digital product development, not just cost
centres.
Macro tailwinds: govt incentives, office space, rising onshore costs.
Delays increase hiring, culture, governance risks.
Why Financial Services should prioritise GCCs

BFSI GCC workforce ~350k in India.


Functions: AI/ML, F&A, HR, claims operations, IT, compliance.
Outcomes: faster product rollout, improved underwriting, 24/7
servicing.
How other players have benefited

Goldman Sachs India ~8k: engineering & analytics hub.


J.P. Morgan India ~50k: tech, ops, risk, product engineering.
HSBC, Barclays, Standard Chartered: long-standing GCCs (2000s).
Skills leveraged: software engineering, AI/ML, DevOps, actuarial
analytics.
Values realised from GCCs

Cost savings: 30–70% depending on role.


Scale: thousands of hires/year, faster product launches.
Talent: AI/ML, cloud engineering, analytics.
Strategic value: innovation, IP, global product contribution.
Sample UK/EU/US Financial Players
Company
with
HQ Country
GCCs
Year Started
in India
India Logo
Headcount
Barclays UK 2007 9,000 [Logo]

HSBC UK 2000 23,000 [Logo]

Standard UK 2000 17,000 [Logo]


Chartered
Goldman Sachs US 2004 8,000 [Logo]

J.P. Morgan US 2002 50,000+ [Logo]


Next Steps

Define charter & KPIs for GCC (AI labs, F&A, claims ops).
Shortlist locations: Bengaluru / Hyderabad / Pune / NCR / Chennai.
Set up governance, legal, tax incentives analysis.
0–90 day plan: entity, office, payroll, 30 hires; scale by 180 days.

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