SUMMARY OF QUALIFICATION
➢ Over 6 years’ experience of being a point of escalation for all customer service issues. Dealing
directly with customers either by telephone, electronically or face to face and resolve customer
complaints
➢ Service-oriented Customer Service representative & Call Center Agent.
➢ Strong sensitivity to problems that may arise when issues with customers, patients or business
companies are present.
➢ Track record of strictly following inspection procedures to test customer's satisfactions to un cover
Razan Awad Haroun defects, and is committed to ensuring that product/service quality is not only maintained but also
Experience as: improved.
➢ Dedicated professional ensures that all safety protocols and security measures are adhered
➢ Call Center Agent
to in meeting the high standards of the field.
➢ Customer Service
(Inbound/Outbound) Personal Skills
➢ Office Admin
CONTACTS
Address: Sharjah, UAE EXPERIENCE
Mobile: (+971)0566103432
Email: razanawad699@gmail.com • Ministry Of Human Resources and Emiratization (MOHRE) Mar2022-Feb2024
VIP Customer Service Representative
• Dubai Health Authority Dec2021-Mar2022
PERSONAL Customer Service Representative
INFORMATION • The National Student Welfare Fund - Khartoum, Sudan Nov 2020-Sep 2021
Office administrator
Nationality: Sudanese • Ministry of Oil and Natural Gas– Sudan Oct 2019- Oct 2020
Language: Arabic, English General Coordinator
• Sudani Telecommunication Sep 2017- Sep 2019
Customer Service Supervisor
• Sudani Telecommunication Jan 2017-Aug 2017
Call Center Agent
DOMAIN RESPONSIBILITES
Ω As A Call center Agent
• Providing outstanding member service, support and maintaining strong professional
relationships with members via telephone.
CORE COMPETENCIES
• Handled both Outbound and Inbound calls and Emails.
• Accurately completes related records, reports, and documentation in a timely manner
➢ Professionalism • Perform comprehensive account and service functions in an accurate and timely manner
➢ Practice-based Learning • Skills used excellent verbal and written communication skills, professional attitude.
➢ Interpersonal and
Communication Skills
Ω As an Administrator and coordinator
• Coordinate activities throughout the company to ensure efficiency and maintain
compliance with company policy
• Manage agendas, travel plans and appointments for upper management
• Manage emails, letters, packages, phone calls and other forms of correspondence
• Support bookkeeping and budgeting procedures for the company
• Create and update databases and records for financial information, personnel and other
data
• Track and replace office supplies as necessary to avoid interruptions in standard front
office procedures
• Submit reports and prepare proposals and presentations as needed
PERSONAL SKILLS EDUCATION
❖ Critical thinking Time
Management Bachelor degree Electrical Engineering (Power Engineering),Academy of engineering science
❖ Well presented, polite and Engineering Council Registration Certificate, Khartoum Sudan
friendly Experience certificate from (Sudanese Thermal Generation Company) Khartoum Sudan
❖ Having a natural flair for Experience certificate issued by (Oil Technical Center)
talking to people
❖ Ability to build rapports Volunteer works
• Track and replace office supplies as necessary to avoid interruptions in standard front office
procedures
• Submit reports and prepare proposals and presentations as needed
STRENGTHS
Professional Related Personal
Time Management Risk Leadership
IT SKILLS Strategic Management Problem
Planning Supervision Solving
❖ MS Office
❖ MS Excel
❖ MS Outlook
❖ MS PowerPoint
REFERENCES AVAILABLE ON REQUEST
