Manisha Mahajan is an experienced Staffing Account/Delivery Manager with over fifteen years in recruitment and workforce solutions across various industries. She has managed teams of recruiters, developed customer success strategies, and worked with notable clients like BAE and Honeywell. Her educational background includes an MBA in Human Resource Management and certifications in SAP HRM.
Manisha Mahajan is an experienced Staffing Account/Delivery Manager with over fifteen years in recruitment and workforce solutions across various industries. She has managed teams of recruiters, developed customer success strategies, and worked with notable clients like BAE and Honeywell. Her educational background includes an MBA in Human Resource Management and certifications in SAP HRM.
Manisha Mahajan is an experienced Staffing Account/Delivery Manager with over fifteen years in recruitment and workforce solutions across various industries. She has managed teams of recruiters, developed customer success strategies, and worked with notable clients like BAE and Honeywell. Her educational background includes an MBA in Human Resource Management and certifications in SAP HRM.
Manisha Mahajan is an experienced Staffing Account/Delivery Manager with over fifteen years in recruitment and workforce solutions across various industries. She has managed teams of recruiters, developed customer success strategies, and worked with notable clients like BAE and Honeywell. Her educational background includes an MBA in Human Resource Management and certifications in SAP HRM.
Highly responsible, organized and self-motivated Staffing Account/Delivery Manager with over fifteen years’ experience in recruiting, interviewing, hiring, and implementing innovative workforce solutions. Results-focused recruiter who sources highly sought-after candidates in fields such as technology, industrial, and manufacturing ranging from entry-level to mid-management.
MSP – Allegis group, Tapfin, Kelly services, Pro unlimited (Magnit), Pontoon, Prosperix. VMS – Beeline, Fieldglass, IQ Navigator
Professional Experience
LussoTech LLC Feb 2024 – Till Date Senior Account Manager Vendor management, Delivery Management, MSP management, client management, team management, end – to-end recruitment, operation management, HR process, process management. • Managing a team size of 10 recruiters. • Manage customer success activities, including onboarding, professional services and consulting, relationship management, renewal, cross-selling and up-selling • Develop KPIs to ensure a high level of customer service and continuous engagement and ultimately increased renewals and cross-selling and upselling opportunities • Spearheads analyses that drive key business decisions and budgetary levels, delivered to client executives • Participates in the hiring, training, development, mentoring and retention of staff members • Involve in entire delivery and hiring process, with operations and HR. • Coordination with CRM for feedbacks and scope of improvement to increase the productivity. • Based on a deep understanding of the client’s needs and regular client interaction, interface of the client’s behalf
Fisec Global Oct 2022-May 2023 Senior Manager Client/ Delivery Management Key skills: - Vendor management, Delivery Management, MSP management, client management, team management, end –to-end recruitment, operation management, HR process, process management. • Managing a team size of 20 recruiters. • Manage customer success activities, including onboarding, professional services and consulting, relationship management, renewal, cross-selling and up-selling • Develop KPIs to ensure a high level of customer service and continuous engagement and ultimately increased renewals and cross-selling and upselling opportunities • Spearheads analyses that drive key business decisions and budgetary levels, delivered to client executives • Participates in the hiring, training, development, mentoring and retention of staff members • Involve in entire delivery and hiring process, with operations and HR. • Coordination with CRM for feedbacks and scope of improvement to increase the productivity. • Based on a deep understanding of the client’s needs and regular client interaction, interface of the client’s behalf
iPlace USA May 2021-Sep 2022 Head Client Servicing Key skills: - Vendor management, Delivery Management, MSP management, client management, team management, end –to-end recruitment, operation management, HR process, process management. • Manage a team of one delivery manager and 15 IT recruiters under me. • Was handling client like HCL, Modis, Incedo, TechM etc • Meeting with client personally for presentations and signing contracts. • Coordinating with POC for position and feedbacks. • Taking care of on boarding process for new hires. • Conduct training for new recruiters (both experienced and interns) to reach the company standards. • Taking daily reports from Team Members & help them whenever required, check the submissions as per standards & approving submissions to serve the clients with Quality. • Conduct weekly and monthly meetings with the team members for the effective sourcing of the candidates and guiding them how to find out best suited for the client requirements. • Be responsible for implementation of staffing and recruiting processes, strategies and solutions. • Partner with Corporate leadership to forecast and develop plans for key staffing initiatives. • Source, recruit, screen, interview and assess high volumes of candidates for exempt and nonexempt roles to exceed the client’s needs and expectations. • Possess excellent consultative skills and proven experience in all recruiting methods including passive sourcing.
Epik Solution Feb 2020-May 2021 Amiga Informatics Nov 2018– Dec2019 Aequor Technologies Nov 2016– Nov 2018 Account Manager Recruitments • Manage a team of 10 IT recruiters under me. • Worked on clients like Zensar, HCL, TCS, TechM, Xaviant, Harman, Pfizer, Celgene, Novartis, Sanofi, Amgen etc. • Increased new hire traffic and managed the recruitment life-cycle from the on-boarding process to application and placement. • Met monthly target of 15 employees placed in a temporary or permanent position; average of 50 placements per year (2016-2019). • Utilized sourcing tools such as job boards, referrals, social media, business schools and higher education institutions, resume databases, job ads, and community forums. • Promptly corresponded with applicants, coordinated and conducted interviews. • Managed full cycle recruiting process meeting diverse staffing needs for various client levels.
Artech Information System
October 2015 –Sep 2016 Team Lead • Manage a team of 10 IT recruiters and also involved in hands on recruiting • Responsible for day-to-day management of one technical recruiter; in addition to the supervision of the entire recruiting team. • Supported the Recruiting Manager and act as immediate supervisor during Recruiting Manager's absence to ensure work is appropriately covered. • Led team of full time and contract recruiters in multiple locations. • Created process for full utilization of Job Diva ATS system. • Reviews resumes and credentials for appropriate skills, experience and knowledge in relation to position requirements. • Prescreens and qualifies candidates. • Coordinates and tracks all communication with candidates. • Collaborating with hiring teams to understand and deliver in alignment with their business goals • Managing, prioritizing and closing searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs
Recruitment experience Enterprise Solution Inc. - July2014– October 2015 Mindlance - July 2012 – July 2014 Acro Service Corporation, Noida - July 2011 to June 2012 Sr. Technical Recruiter • Majorly handled Account like Tech Mahindra , TCS and Wipro, Tyco International, Travelers Insurance, Eaton Corporation and UPS, BAE systems, Honeywell and Northrop Grumman, Eaton Corporation, Ford Motors and GM Motors and gave quality submissions. • Involved in Screening, Head Hunting, Extensive Networking, and Online Resume Mining using Boolean strings and posting jobs (monster.com, dice.com, careerbuilder.com, Techfetch and JobDiva). • Used Jobdiva, Ceipal for internal candidate tracking system to generate reports on submittals, interviews, candidate data, job requirements, placements and any recruitment related activities.. • Acted as a mentor for new recruiters in understanding requirements and sourcing resumes. • Excellent experience in Talent Acquisition on IT & non IT domain. Experience on bulk hiring considering portfolio's requirement. • End to End Recruitment in IT requirements • Working on recruitment process to fulfill all new/upcoming project needs on given TAT from project team. • Coordination with consultants for new hiring. • Maintained the Database of the profiles screened and submitted.
SRK Consultancy Services (Domestic Recruitment)
October 2007 – June2011 Recruiter • Recruited for all open positions for most of the locations in India • Work directly with account managers to ensure that the requirements contain the necessary information (rate, duration, location, and skill set) in order to find the ideal candidates. • Submitting resumes to the client portal, decline/ accepting interviews. • Document all processes in company database (candidate calls, candidate meetings, presentation of Prepare candidates for client interviews; coordinate interviews; client interviews, offers, etc.).Attended and provided weekly updates in Staff Meetings. • Maintained daily /weekly status reports of Self using Excel and submit them on a weekly basis. • Formatting and revising consultant’s resumes to fit specific job requirements. • Establish and maintain a pipeline of candidates for future client needs. Education • MBA in Human resource Management, Allahabad University 2006 • Bachelors in Commerce, B.R Ambedkar University 2004 • Intermediate in Arts from UP Board 2001 • High School in Arts from UP Board 1999
