The document is an internship report detailing the experience of a student at Toyota Highway Motors over three weeks, focusing on automotive services and operations. It outlines the objectives, activities, key learnings, and suggestions for improvements, particularly in aftersales services and vehicle maintenance. The report concludes with acknowledgments to the staff for their support during the internship.
The document is an internship report detailing the experience of a student at Toyota Highway Motors over three weeks, focusing on automotive services and operations. It outlines the objectives, activities, key learnings, and suggestions for improvements, particularly in aftersales services and vehicle maintenance. The report concludes with acknowledgments to the staff for their support during the internship.
The document is an internship report detailing the experience of a student at Toyota Highway Motors over three weeks, focusing on automotive services and operations. It outlines the objectives, activities, key learnings, and suggestions for improvements, particularly in aftersales services and vehicle maintenance. The report concludes with acknowledgments to the staff for their support during the internship.
The document is an internship report detailing the experience of a student at Toyota Highway Motors over three weeks, focusing on automotive services and operations. It outlines the objectives, activities, key learnings, and suggestions for improvements, particularly in aftersales services and vehicle maintenance. The report concludes with acknowledgments to the staff for their support during the internship.
SUPERVISOR: Irfan Ali Khan (Assistant manager) DURATION: 3 Weeks (01-08-2024 to 22-08-2024) UNIVERSITY: NED UET DEPARTMENT: Automotive And Marine Engineering
BATCH: 2020
S.no Submitted by Roll No
1) Jawwad Saeed AU-20025
P age |2
TABLE OF CONTENTS
1. Introduction
2. Objectives of the Internship
3. Overview of Toyota Highway Motors
4. Internship Activities and Experience
Aftersales Services
Express Maintenance
Pre-Delivery Service (PDS)
Painting and Denting Workshop
Parts Department
Scanner Usage
5. Key Learnings and Observations
6. Feedback and Suggestions
7. Conclusion
8. Acknowledgments P age |3
REPORT 1. INTRODUCTION:- During our internship journey at Toyota Highway Motors, Karachi, we had the opportunity to gain valuable insights into the automotive industry and develop essential workplace skills. This report highlights the key aspects of our internship experience and the knowledge we acquired during this period. It also covers our involvement in aftersales, express maintenance, pre- delivery service (PDS), and body repair processes, along with our observations and suggestions for improvement.
2. OBJECTIVES OF THE INTERNSHIP:-
The primary objectives of our internship were: To understand the functioning of a professional automobile dealership. To gain hands-on experience in vehicle maintenance, repair, and quality control. To learn about customer handling, documentation, and service processes. To observe and analyze the role of aftersales support and express maintenance.
3. OVERVIEW OF TOYOTA HIGHWAY MOTORS:-
Toyota Highway Motors is one of the leading Toyota dealerships in Karachi, known for its excellent sales and aftersales services. The dealership offers express maintenance, denting and painting, pre-delivery inspections, and general repairs, ensuring customer satisfaction through modern tools and advanced software systems.
4. INTERNSHIP ACTIVITIES AND EXPERIENCE:-
Aftersales Services: We observed the aftersales service process, including routine vehicle checkups, oil changes, and tire replacements. We assisted in inspecting vehicles for mechanical issues and learned how to use diagnostic tools effectively. These services ensure customer satisfaction and long-term vehicle performance. Express Maintenance: Express maintenance focuses on efficiently addressing basic vehicle maintenance needs, such as oil changes, tire rotations, brake services, tuning, and safety inspections. This minimizes downtime for customers and ensures prompt service delivery. Pre-Delivery Service (PDS): Pre-Delivery Service ensures that new cars are in perfect condition before delivery to customers. This involves thorough inspections, cleaning, fluid checks, and explanations of vehicle features to ensure customer satisfaction. Painting and Denting Workshop: We observed and assisted in minor denting and painting work. This experience provided us with insights into surface preparation, color matching, and application techniques to restore vehicles to their original appearance. Parts Department: We gained valuable experience working with three software programs in the Parts Department: G-tech, EPC (Electronic Part Catalogue), and Genesis. These tools streamline the parts ordering process and enhance overall efficiency. Genesis, provided by IMC, allows direct ordering of parts from IMC, ensuring smooth inventory management. P age |4
Scanner Usage: We had the opportunity to work with scanners, which are integral to the automotive service process. Scanners allow quick and accurate scanning of vehicle systems and components, enabling efficient troubleshooting. We learned how to diagnose and identify issues in vehicles using these tools.
5. KEY LEARNINGS AND OBSERVATIONS:-
The internship emphasized the significance of teamwork and effective communication in a fast-paced workshop environment. We gained practical skills in vehicle maintenance, inspection, and repair. Quality assurance and customer satisfaction are integral to dealership operations. The Customer Advisor's role in handling customer requests and maintaining records is critical to service efficiency. The Job Controller ensures quality service by assigning tasks to the best-suited technicians and maintaining accuracy in service requirements. Toyota's 5S methodology promotes workplace organization through Sort, Set in order, Shine, Standardize, and Sustain principles, improving productivity and safety.
6. FEEDBACK AND SUGGESTIONS:-
We observed opportunities to enhance Toyota's car infotainment systems to meet modern standards. Suggestions include: Upgrade Android Version: Adopt the latest Android versions for better performance. Enhance Screen Performance: Increase screen refresh rates for improved responsiveness and graphics quality. Expand ROM & RAM: Upgrade memory capacity for faster processing and more storage. Utilize High Megapixel Cameras: Incorporate high-resolution cameras for clearer rearview and surveillance footage.
7. CONCLUSION:- Our three-week internship at Toyota Highway Motors was a highly rewarding experience. We acquired valuable technical knowledge and developed a deeper understanding of dealership operations. The hands-on training has enhanced our practical skills, which will be instrumental in our academic and professional growth.
8. ACKNOWLEDGMENTS:- We extend our sincere gratitude to the management and staff at Toyota Highway Motors, Karachi, for providing us with this learning opportunity. Special thanks to our supervisors and senior technicians for their guidance and support throughout the internship.
