[go: up one dir, main page]
Scribd
Upload
32 views1 page

Transcript

A customer contacted Alfa support regarding a disactivated line despite having paid the bill. The support team requested additional information to assist with the issue and confirmed that the case was forwarded to the concerned department for further action. The customer expressed urgency due to the line being connected to a business number and was assured that they would be contacted soon.

Uploaded by

Maya Abou Mrad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
32 views1 page

Transcript

A customer contacted Alfa support regarding a disactivated line despite having paid the bill. The support team requested additional information to assist with the issue and confirmed that the case was forwarded to the concerned department for further action. The customer expressed urgency due to the line being connected to a business number and was assured that they would be contacted soon.

Uploaded by

Maya Abou Mrad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 1

Alfa (1/25/2024, 8:58:03 AM): Hello, this is Alfa support team, we are here to help

Alfa (1/25/2024, 8:58:08 AM): Hello this is Karine


Me (1/25/2024, 8:58:38 AM): Hello, I paid my bill yesterday, though my line is
still disactivated
Alfa (1/25/2024, 8:58:47 AM): please provide me with your number
Me (1/25/2024, 8:58:57 AM): 03455622
Alfa (1/25/2024, 8:59:02 AM): just a minute please
Alfa (1/25/2024, 8:59:38 AM): please provide me with the 4 digits number password
on your line
Me (1/25/2024, 9:00:26 AM): 1308 if I remember well
Alfa (1/25/2024, 9:00:34 AM): please provide me with the following details : : •
Your Full Name
• Address
• Payment method (If through the bank, please specify Which bank and which branch)
• Amount of the last bill
Me (1/25/2024, 9:01:04 AM): Maya Abou mrad
Me (1/25/2024, 9:01:18 AM): Monteverde street 12 dicentra
Me (1/25/2024, 9:01:35 AM): Paying online now through the app
Alfa (1/25/2024, 9:02:07 AM): just a minute please
Me (1/25/2024, 9:02:10 AM): 44.66$
Alfa (1/25/2024, 9:03:49 AM): did you receive an sms that the amount deducted from
your balance ?
Me (1/25/2024, 9:03:58 AM): Yes I did
Alfa (1/25/2024, 9:04:10 AM): ok 1 minute please
Alfa (1/25/2024, 9:06:56 AM): your case was forwarded to the concerned and they
will get back to you the soonest
Me (1/25/2024, 9:07:32 AM): Please it’s urgent because my line is connected also to
another number and it’s for business
Me (1/25/2024, 9:07:42 AM): They will contact me back ?
Alfa (1/25/2024, 9:08:17 AM): noted, yes
Me (1/25/2024, 9:08:25 AM): Ok
Me (1/25/2024, 9:08:32 AM): Thank you
Alfa (1/25/2024, 9:08:45 AM): most welcome , have a good day
Me (1/25/2024, 9:08:57 AM): Same to you
Alfa (1/25/2024, 9:09:07 AM): thank you

You might also like