Subhasmita Sahoo
Email: subhasmitasahoo87@gmail.com
Mob: +91-9438801917
LinkedIn: Subhasmita Sahoo | LinkedIn
OBJECTIVE:
To obtain a challenging position as an IT Analyst, with more than 4+ years of experience where I can utilize
my technical skills and knowledge in IT Industries to ensure the delivery of high-quality products & I would
love to take bets on organization’s goals.
EDUCATION DETAILS:
✓ Master in Computer Application from GITA Autonomous College Bhubaneswar (GITA),
Bhubaneswar, India. (Aug 2016-July 2018)
✓ BSc in Information Technology Management from Ravenshaw University, Cuttack, India. (Aug 2013-
July 2016)
TECHNICAL SKILLS:
✓ Technical Support
✓ Service Desk
✓ Desktop Support
✓ MS Office Suite
✓ Incident Management
✓ ITIL
✓ Network Configuration
✓ Network Security
✓ SDLC
✓ STLC
✓ Test Case Execution
✓ MySQL
✓ JIRA
✓ API Testing
✓ Manual Testing
✓ Automation Testing
PROFESSIONAL EXPERIENCES:
1. Company Name: Kalinga Commercial Corporation Ltd.
Designation: IT Analyst
Time Period: 01/2020 – 05/2023
Roles and Responsibilities:
✓ Provide support to end users relating to hardware and software, computer applications, VLAN, LAN
components and peripherals. Install and configure computer hardware, software and support network
infrastructure; troubleshooting routers, switches and firewall.
✓ Customer data uploads into DMS and Maintained Active Directory Infrastructure Create user accounts, grant
permissions, group policies and apply new patches and also working on System Up gradation and Software
License as per requirement.
✓ Manage and Development of company’s website and Creation of Email Ids of employees. Created and
Managed O365 accounts, resolved O365 licenses related issues. Troubleshooting on system, Printer and office
automation products and installing, maintaining Quick Heal Antivirus updating with latest patches.
2. Company Name: Automotive Manufacturers Pvt. Ltd.
Designation: IT Infrastructure Analyst
Time Period: 02/2019 – 09/2019
Roles and Responsibilities:
✓ Customer data uploads into DMS. Internal data gathering and investigated for new application installation an
improvement to products.
✓ AD Integration for smooth network support and improve system performance by identifying problems and
recommending changes.
✓ Managed customer relationships and handled customer issues through Phone, Chat, Email and Remote support.
Diagnose and resolve basic technical hardware and software issues within the time limit.
✓ Redirect unresolved calls to the L2 layer team for prioritizing calls and ensuring immediate resolution. Prepared
monthly review meeting with the Project Manager and Development team for ideal performance.
3. Company Name: CMS IT Service Pvt. Ltd.
Designation: IT Executive
Time Period: 08/2018 – 01/2019
Roles and Responsibilities:
✓ Worked as IT Assets Engineer for customers to understand requirements and provide exceptional services as
Asset Handling and moving sites/branches for collecting the daily report.
✓ Monitored social media and online sources for industry trend.
INTERNSHIP:
Designation: Manual Test Internship
Company: Ai Variant
Time: 04th January 2023 – 04th April 2023
1. Project 1:
Title – Fresh work (Sales) on CRM Tool
Description:
Fresh sales is a cloud-based customer relationship management (CRM) solution that helps businesses across
different industry verticals to manage their interactions with existing and potential customers. Features include
one-click phone, sales lead tracking, sales management, event tracking and more. Users can also send
personalized bulk emails from the solution, and then monitor activities on these emails. The inbox
automatically prioritizes emails from contacts and leads that are waiting for a response.
2. Project 2:
Title – Amazon Website
Description:
Amazon India launched operations in June 2013. The company launched its website Amazon.in, offering
customers a wide variety of choices in books, movies and television shows. Amazon India is a fully-owned
subsidiary of US based e-commerce giant Amazon, Inc. The parent company Amazon was founded in 1994 by
Jeff Bezos. With sales and growth nearing saturation limits in the United States.
ROLES & RESPONSIBILITY:
✓ Understanding the client requirements and functionality of the system.
✓ Involved in Black box testing of front-end interfaces.
✓ Retesting the cases where defects have been raised.
✓ Prepare and Execution of test cases as per requirement.
✓ Raised bugs in JIRA.
CERTIFICATES:
1. Course: Manual Test Engineer
Institute: ExcelR Solution
Time: 17th December 2022
2. Course: Automation Test Engineer
Institute: ExcelR Solution
Time: 17th August 2023
3. Course: Information Security A-Z™
Institute: Udemy
Time: 17th September 2021
INTEREST & SKILLS:
✓ Travelling
✓ Reading Books & Novels
✓ Mindfulness
✓ Good Team Player
✓ Quick Learner
✓ Problem Solving
✓ Self-Motivation
COCURRICULAR ACTIVITIES:
✓ Won prizes in Hockey & Badminton in School and College level.
✓ Winner of “GOVERNOR AWARD” IN “SCOUT &GUIDE”.
✓ Won prizes in Dance in GITA College.
✓ Won award for my Good Performance in College level.
PERSONAL PROFILE:
Name : Subhasmita Sahoo
Father’s name : Mr. Prafulla Kumar Sahoo
Gender : Female
Marital Status : Married
Nationality : Indian
Language Known : English, Hindi & Odia
Strength : Willpower & Leadership
Permanent Address : Baragadia, Jajpur, Odisha,755026
DECLARATION:
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Place: Jajpur Subhasmita Sahoo
