Anshul Pathak

(Infrastructure Engg.)

Mobile: 8604544742, 9795180051

E-Mail: anshul.pathak76@yahoo.com

JOB OBJECTIVE

A pro-active and self-driven engineer with experience in IT Infrastructure Support. Self-motivated and able to work
independently and work closely.

PROFILE SUMMARY

Enthusiastic team-builder with 10+ years of experience in attaining detailed projects. Proven track record of sticking to
objectives and making the most out of available resources. Responsible for maintaining a company's computer network
and providing technical support and guidance to other employees. Typical duties include collaborating with the higher
management, implementing network systems, determining necessary hardware, and ensuring network security.
Certification

 JCHNP Certification

Key Skills and Experience

•Operating System:Linux- Ubuntu, Redhat/ Windows – Server 16/19, desktop 7/8/10

ORGANISATIONAL EXPERIENCE

December 2021 – Present - MeritTrac Services Pvt Ltd. Team Lead - IT.

January 2017 – November 2021 - NSEIT Engineer.

March 2014 – December 2015 - Kochar Tech Pvt. Ltd. Gizmo Support Officer - IT.

August 2013 – June 2014 - NIIT Technologies Limited. District Lead

March 2009 – April 2012 - Akash Infosys. Customer Support Engineer

PROJECT EXECUTED:

MeritTrac Services Pvt Ltd - Mumbai

Profile: Team Lead - IT

Responsibilities:

 implementation and operation of all technology and infrastructure to be deployed at the client's site which
includes Data Center Management, Server and Systems Administration, Networking Telecommunications
Telephony, System Monitoring and Help Desk End User Computing.

 Operationally responsible for ensuring the availability, integrity, compliance and security for all IT systems and
infrastructure
 Lead the Infrastructure & Security team with overall responsibility for technology infrastructure planning and
deployment of technology services
 Develop and lead the engineering and support team, make technical decisions and work closely with cross
functional business areas and IT groups
  Sound fiscal management of funds and operating expense budgets for the acquisition of equipment, maintenance,
and services.

 Develop and manage strategic vendor relationships to ensure their support of our goals and projects
 Institute reliable and repeatable processes that deliver IT services in a high quality and cost effective manner

 Communicate plans and status transparently throughout the organization.

 provide leadership and management that guides our client towards achieving our infrastructure technology
goals.
 Develop a technology infrastructure road map that is aligned with our client's IT strategy.

NSEIT - Lucknow

Profile: Engineer

Project: Conducting Online Exam. Description:

NSEIT provides Online Examination Services to help Government Organizations, Corporate and Educational
Institutes select candidates based on their specific requirement. Our in-house built system offers a series of efficient
services for high stakes and other examinations across India and abroad. It has reduced human intervention in processes
hence adding to transparency and credibility of the System. The time required for massive evaluation procedures has been
reduced drastically using the automated processes.

Responsibilities:
 Resolving the day to day IT related issues with a capacity of 450 users, with an average daily call volumes of 10-20
Level-1 and Level-2 issues through Manage engine Tool.
 Conduction of online exams eg: IIBF, IRDA, NISM, NCFM, UIDAI, ICAI, ICSI, RRB at center or external Venues as
per procedures prescribed & ensure that they are strictly adhered to
 Performing Troubleshooting on Assigned ticket and Resolve the problem within SLA.
 Troubleshooting application issues like application not working, application getting hang/not responding etc.
 Manage shared folder and devices through permission.
 Mail Clients configuration backup &Troubleshooting (office 365, MS Outlook 2013,2016)
 Data Backup through Arcserve backup tool,
 Remote desktop Support and Remote assistance.
 Responsible for providing access to file & folders/printers.
 Installation of patches and other software packages.
 Local and Network Printer configuration, troubleshooting.
 Basic Networking, peer to peer, Map drive, Data sharing
 Internet & LAN configuration, troubleshooting
 Software troubleshooting update and patch installation.
 Manage Antivirus (Symantec, windows Defender), Antivirus update & virus protection.
 Providing daily operational support and system administration for core network infrastructure.
 Responsible for managing of remote network access
 Preformed maintenance on equipment as necessary, performing device upgrades, modification of configurations,
password changes and diagnostic testing.
 Identifying, diagnosing, and resolving network problems.
 Providing daily operational support and system administration for core network infrastructure.
 Participating in 24x7 on-call rotations.
 Managing network infrastructure
 Second-level help desk technical support and troubleshooting on IT Problems.
 Creating reports on user complaints and problems fixed.
 Handling Escalations from Clients.
 Coordinate with ISP and Application Team to resolve the issues arises.
 Preparing Daily, Weekly & Monthly reports.
 Co-ordinate with vendors for support.
 IT Infrastructure Management.
 Vendor Management.
 Documentation and process implementation.
Kochar Tech Pvt. Ltd - Lucknow

Profile: Gizmo Support Officer - IT

Responsibilities:

 Install and troubleshoot computer hardware and software regarding issues and also install & manage corporate level
applications such as (MS Outlook, MS Office suite) and taking regular backup and also Install different types of
Operating System (OS).

 Manage and coordinate the escalation process.

 Troubleshooting and configuration of mail clients (Outlook and Windows Mail).
 To check and troubleshoot networking as well as software problems.
 Install Operating System like Win XP, Win Vista, Win 7.
 Configure mail on mobile IPhone, Samsung etc Modified.
 IT Infrastructure Support, Helpdesk / Service Desk

 IT Audit, Vendor Management

 UPS, CCTV, Recording Server Management
 Asset Management
 Maintaining Data Centers & Storage
 Installing & configuration Ubuntu, Linux, Windows XP/7/2003/2008/2012 Server & Desktop Systems
 Installing, configuration Mail box management, MS-Outlook, Outlook Express, Thunderbird, IBM Lotus Notes Support
 Installing, configuration, managing DHCP, DNS Server.
 Installing & Maintaining File Sharer Server, Voice Logger Server, Dialer Server

 Maintaining the Router, Switches

 Troubleshooting of Network Problems
 Handling the ISP, P2P, MPLS, Broadband link issues

NIIT Technologies Limited, Lucknow

Profile: District Lead

Responsibilities:
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems,
including server, desktop, laptop, LAN, and remote systems.
• Operating System Installation of Windows Desktops and server Editions, configuration of Raid and Active
Directory.
• Adding, deleting, providing policies to the users and computers in group policy.
• Installing, configuring, managing the Security Systems, Access control system.
• Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics tool.
• Troubleshooting Windows and Application services and Diskspace related issues.
• Installed Service Packs/Updates for Windows XP/7 on Customer's desktops/Laptops.
• Configuring MS outlook and Outlook express, managing and restoring backup of the same.
• Worked on an extensive end to end project implementation team with technologies like Network planning and
Implementation, Servers and Systems configuration, Touchscreen kiosk;
• Digital signage assembling, Biometrics Attendance system, Access control system.
• Provided technical support to the customers for hardware/software configurations and applications.
• Managed Web based Ticketing tool to coordinate with clients to fix the issue and to escalate the same to concerned
department to solve the problem.
• Supporting the clients on Call/Chat and Email and follow up to solve issue.
• Scheduling call back for the customer as per their availability to resolve the complex issues.
• Documenting the entire process for audit purpose.

Akash Infosys, Kanpur

Profile: Customer Support Engineer

Responsibilities:
• Hardware (assembling & disassembling of computer, hardware devices, troubleshooting of the computer
hardware problems)
• Installation and troubleshooting of operating systems (Windows 7, Vista and Windows XP).
• Using team to capture remote PC.
• Using VMware, Virtual Box for Checking Application Software Performance.
• PC optimization, installation, firewall configuration, Application support.
• Handling Local and Network Printers.
• Troubleshooting and configuration of mail clients (Outlook and Windows Mail).

EDUCATION

BOARD / YEAR OF
EXAMINATION AREA INSTITUTION
UNIVERSITY PASSING
Dr. Virendra Swaroop Dr.A.P.J Abdul
IT & Marketing Institute Of Computer
MBA kalamTechnical 2017
Studies University

Computer Dr. VirendraSwaroop Institute

BCA C.S.J.M.U 2013
Application Of Computer Studies

English, Hindi,
Science, Biology. Sardar Vallabhbhai Patel Inter
12TH U.P Board 2007
College kanpur

English, Hindi,
Science, Social Sardar Vallabhbhai Patel Inter
10TH Science, U.P Board 2005
College kanpur
Mathematics.

PERSONAL DETAILS

Name Anshul Pathak

Father's Name Anil Kumar Pathak
Date of Birth 27th may 1990
Sex Male
Marital Status Single
Languages Known English, Hindi.
Nationality Indian
Hobbies Traveling , Surfing Internet

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Place:
Date: (Anshul Pathak)