To work in a challenging profession to exploit the academic knowledge and practical competence on a mutually rewarding basis and reach at the vertex of success with dedication, honesty and integrity.
CAREER SUMMARY Experience of more than 10 years at diversified portfolio. For Example, Branch Manager of Grameen Bank which is microfinance organization and community development bank. Involved in Inbound & Outbound Customer Service, Operation Management. Team Lead of Grameen Phone, Islami bank Bangladesh Ltd, Digi Malaysia process in Genex Infosys Limited which is well known in BPO industry. Internal Auditor in Book and Periodical Publishing Industry recognized as Kazal Brothers Ltd.
EMPLOYMENT HISTORY
Senior Officer, Branch Office Manager of Grameen Bank (1st Dec 2021 to Continuing)
🞑 Duties/Responsibilities: Coordinate and implement micro credit programs independently. Check and monitor beneficiaries door to door. Provide loans to the beneficiaries after proper checking. Develop branch wise portfolio and reduce overdue loan. Assist and develop the project staff. Prepare monthly quarterly and annual reports. Hold weekly and monthly meetings with the staff. Maintain Funds and accounts properly.
Sr. Executive, Operations (Islami Bank Bangladesh Ltd Process) in Genex Infosys Ltd.( 20th December’2020 to 30th December’2021) 🞑 Duties/Responsibilities: Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs. Work closely with the team, motivating and coaching them & keeping up to date with business development and new product lines. Live demonstration of Wallboard to maintain SL, AL, ACR & overall floor performance & break management Preparing Daily Agent Performance Report & Analysis the data through hosting one-on-one session or team meetings. Preparing Monthly Billing data to claim for bill from Client & monthly salary sheet of genex Agents and share with MIS; use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
Executive (Internal Audit) in Kazal Brothers Ltd.( 1 st August’18 to 18th December’2020)
🞑 Duties/Responsibilities: To check and verify all sorts of delivery challan, bills & vouchers and other related documents on daily basis. Analyze all the business-related reports/statements and develop internal audit procedure. Prepare and submit of all audit reports as per requirements of top management. Involved in return packet operation & wastage products. Analyzing the previous year sales performance & forecasting sales demand for next year with top level management.
Team Leader, Operations in Genex Infosys Ltd (1st January’17 to 17th April’18) 🞑 Duties/Responsibilities: Consistently monitoring the associate level &top level with management regarding any adjustments required, ensuring the desired service level & error free reporting to management. Dealing with and resolving problems and issues which arise. Monitoring & reporting on standards & performance targets. Praise team members and creates a positive working environment. Providing prompt and accurate information on individual performance. Motivating the team to achieve high standards and KPI targets. Customer Service Apprentice in Genex Infosys Ltd (12th November’14 to 31stDecember’16)
🞑 Duties/Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Intern in Berger Paints Limited Bangladesh ( 15th April’14 to 16th July’14) 🞑 Duties/Responsibilities: Visited near about 150 garments for analyzing the customer demand of industrial paints. Forecasting the annual demand of industrial paints for garments, visited dealership point entire Dhaka city. Collect checks from many organizations on behalf of Berger Paints Limited Bangladesh. ACADEMIC QUALIFICATION
Exam Title Major Institute Result Passing Year
MBA Marketing Southeast University 3.44 2015
BBA Marketing Southeast University 3.52 2014
HSC Business Studies Rajuk Uttara Model College 4.70 2009
SSC Business Studies Rajuk Uttara Model College 5.00 2007
PERSONAL ATTRIBUTES
Self-confident and being positive.
Ability to manage time and being flexible. Ability to work efficiently under pressure and fulfill deadlines. Willing to accept responsibility and perform accordingly. Ability to work in teams and maintain effective communication. Computer Application with MS Office, Excel, Power point, networking and hardware maintenance, internet browsing.
