This document is a resume for Hamza Shabbir. It summarizes his objective of seeking a career opportunity, personal details like date of birth and nationality, qualifications including a BSc in computing and information systems, languages spoken, professional skills, work experience including roles in telesales, team leading, software support, and business development, and hobbies like keeping up to date with new technologies. Contact information is also provided.
This document is a resume for Hamza Shabbir. It summarizes his objective of seeking a career opportunity, personal details like date of birth and nationality, qualifications including a BSc in computing and information systems, languages spoken, professional skills, work experience including roles in telesales, team leading, software support, and business development, and hobbies like keeping up to date with new technologies. Contact information is also provided.
This document is a resume for Hamza Shabbir. It summarizes his objective of seeking a career opportunity, personal details like date of birth and nationality, qualifications including a BSc in computing and information systems, languages spoken, professional skills, work experience including roles in telesales, team leading, software support, and business development, and hobbies like keeping up to date with new technologies. Contact information is also provided.
This document is a resume for Hamza Shabbir. It summarizes his objective of seeking a career opportunity, personal details like date of birth and nationality, qualifications including a BSc in computing and information systems, languages spoken, professional skills, work experience including roles in telesales, team leading, software support, and business development, and hobbies like keeping up to date with new technologies. Contact information is also provided.
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HAMZA SHABBIR
Objective
Seeking career opportunity within growth oriented organization where my education and knowledge can best serve the goals and objectives of the company and I may enhance my skills.
Personal Details
Date of Birth - October 6, 1984
Nationality - Pakistani Martial Status - Married
Contact Information
Contact No - 0333-8507060, 0345-6781114, 0307-6268886
E-mail - hamzashabbir123@live.com
Qualifications
BSc Honors in Computing and Information Systems from Al Abbas Institute of
Technology Dubai, UAE in Affiliation with London Metropolitan University U.K in 2005. International Advance Diploma in Computer Studies Majoring in Advanced Programming from Al Abbas Institute of Technology Dubai, UAE in Affiliation with London Metropolitan University U.K in 2004. Diploma in Database Management and Data Communication from Al Abbas Institute of Technology Dubai, UAE in 2005. Higher Secondary School Certificate in Engineering from His Highness Sheikh Rashid Al Maktoum School Dubai, UAE in 2002. Secondary School Certificate from Gujrat, Pakistan in 1999.
Languages
English : Fluent in Speaking, Reading and Writing.
Urdu : Fluent in Speaking, Reading and Writing
Professional Skills
Good Command on English, Interpersonal Communication and Customer Relationship.
Excellent Team Player and Multitasking Skill Good organizational and motivational skills. Pleasing and presentable appearance with strong character. Polite but Professional attitude. Good Typing Skills with Speed of 45 wpm Computer Hardware and Networking Microsoft Office, Internet and E-mail
Work Experience
As Telesales Agent with MAC Consultants Gujrat, Pakistan from Aug-10 till date.
Job Responsibilities
Generating Targeted Sales through outbound calls to UK.
Meeting the targets set by the management. Analyzing competitor’s products and services whilst keeping close tabs on market dynamics and competitor’s activities and devising effective counter strategies to counter the same. Identifying primary thrust areas of business and gauging new opportunities to develop sales and services based on market surveys and customer feedback. Applying high standard tactics to deal with the customers. Dealing the clients with full confidence and responsibility. Answering the queries with technical details. Marinating the throughout sales progress. Maintaining a team player attitude. Helping the management with new ideas to increase the productivity. Assisting new team members to improve the skills and product knowledge.
As Team Leader, Sales and Marketing with Nasir Nazir Building Cleaning Services Dubai, UAE for 1 year from Sep-2009 to Aug-10.
Job Responsibilities
Managing sales team to obtain maximum output.
Defining the roles and sector for the team members according to their skills and interest. Distributing and utilizing the available resources among the team to maximize the output. Identifying primary thrust areas of business and gauging new opportunities to develop sales and services based on market surveys and analysis, customer feedback and other methods of information gathering therein attaining set quarterly and annual sales targets. Developing strategic and tactical sales plans to meet the company’s sales objectives. Assessing profitability and providing critical input for long terms plans. Browsing through the market, pointing out the potential areas and focus on it. Utilizing the team efforts efficiently to meet the targets. As Chat Software Support Officer with Eskillz.com, USA through Connections Business and Event Services Dubai, UAE for 1 year from Aug-08 to Jul-09
Job Responsibilities
Giving on time technical support to the clients by answering to there queries.
Preparing data for Updation of Web Content. Helping the clients as per rules and regulations given during the training. Keeping record of the Issues and pipelining them for the technical team. Keeping track of all activities and submitting “Daily Activity Reports”. Getting customer feedback and preparing a “Daily Customer Feedback Report”. Giving personal suggestions to improve quality of the services. Maintaining a good relationship with the Clients. Finding and reporting the bugs and problems in the software and services. Documenting the software updates and bugs history. Giving online training to the new recruits through product knowledge and expertise. Preparing “Summarized Monthly Reports” using “Daily Activity Reports” and “Daily Customer Feedback Report”.
As Assistant Manager with Morning Sun Tourism and Cargo Dubai, UAE for 1 year from Jul-07 to Jun-08.
Job Responsibilities
Preparation of Products Plans, Reports and Performance Charts.
Maintaining and Filing the documents. Preparation of Forecasts and Pipelining reports for General Manager and senior management. Assisting Management to ensure the successful and timely delivery of the Promised Services. Assisting Management in HR and Accounts Audits. Handling the Recruitment, Development and Performance Appraisals of the Employees to maintain a friendly environment. Strategizing, Planning and implementing various new initiatives to meet business objectives. Maintaining professional business environment. Handling customer correspondence independently. Helping management to promote and handle inbound tourism. Monitoring consolidation shipments to various destinations. Preparing Daily Activity Chart to report to the Higher Management. Processing clients inquiries and orders as per their requirements. As Business Development Officer with Al Mustawa Office Supplies Trading LLC. Sharjah, UAE For 1 year from Mar-06 to Feb-07.
Job Responsibilities
Actively Developing and Building Corporate Relationships with the existing clients and bringing in fresh business from newly introduced customers. Sending Quotations, Receiving Enquiries from customers and forwarding the sales orders to sales in-charge. Maintaining good working relationships with the existing clients and showing it as example to new and potential customers. Conceptualizing Business Development Ventures to draw out new business plans. Fulfilling the sales targets by utilizing the skills and resources professionally. Preparing detailed monthly sales report and proving continuous growth.
As Computer Hardware Engineer with Computer Plus Trading Dubai, UAE for 6 months from Oct-05 to Dec-05.
Job Responsibilities
Conducting Diagnostic Procedures to find out the problems in the systems and preparing detailed report. Troubleshooting based on the Diagnostics Report and preparing final report of the job. Assisting Management in purchase of the hardware parts. Dealing with the incoming customers, diagnosing the problems advising them for their issues. Assisting customers on Phone.
Hobbies
Browsing through online forums, blogs and other websites to keep myself up to date. Blogging, Posting on the online forums. Researching and learning new IT and other concepts and then practicing to be expert. Constantly checking IT and Mobile issues and their solutions. Trying and Checking new Methodologies and Softwares to help boost my productivity. Updating web content on Islamic websites.
