12-Week, 108-hr.

Dual-Track Early Career Healthcare Certification Program

In Revenue Cycle Administration or Clinical Medical Assistant
January 7-March 25, 2023
Mercy College Division of Workforce Credentialing and Community Impact
with Collaboration from White Plains Hospital

Brief Course Description:

Revenue Cycle Administrator:

• Students will learn how to work in an administrative capacity within hospitals, healthcare facilities, and
clinics, learning how to work with patients and how to assist them with scheduling appointments, update
patient history, work with insurance, collect personal and medical data for the creation of patient records,
and handling accounting and billing procedures.

Clinical Medical Assistant:

• Students will learn the role of how to directly assist physicians, nurses and other healthcare professionals
in providing patient care, with the focus on performing clinical duties. As a medical assistant, students
will learn how to support the work of physicians, nurse practitioners, physician assistants and other health
professionals, performing routine tasks and procedures regarding patients.

I. Core Competencies for Healthcare Staff: Required for Both Tracks-6 weeks. Online via
Zoom* either M or F from 6-9pm and Saturdays 9-3pm or 2-8pm (Please consult the program
schedule included in this packet).

Week 1:
1. Introduction to Training
a. MA and Revenue Cycle functions, roles and responsibilities
b. Introduction to the healthcare industry and opportunities for career advancement
2. Identify personal safety precautions as established by the Occupational Safety and Health Administration
(OSHA)
a. Handwashing
b. Transmission-based precautions (contact, droplet, airborne)
c. Match types and uses of Personal Protective Equipment (PPE)
3. Medical Setting Terminology for CMAs and Revenue Cycle Personnel
a. Define both medical terms and abbreviations (JCAHO standards) related to body systems
b. Identify the word elements and provide examples
Week 2:
4. Compliance/Privacy/HIPAA regulations regarding Protected Health Information (PHI)
a. Define healthcare compliance
b. Elements of the compliance program / WPH Compliance Hotline
c. Discuss legal, moral, and ethical issues affecting healthcare, including Code of Conduct/Ethics
d. Compare personal, professional, and organizational ethics
e. Define and discuss scope of practice, negligence, malpractice, risk management, confidentiality
Week 3:
5. Understanding the US healthcare and insurance systems
a. Identify types of insurance plans, and models of managed care
b. Discuss principles of using Electronic Medical Record (EMR/EHR) systems
Week 4:
 6. Customer Service Excellence
a. Demonstrate awareness of diversity, equity and inclusion in the healthcare setting
b. Discuss race, culture, age, individuals with disabilities, LBGTQ+
c. Cover strategies to enhance the patient experience
d. Discuss Service Recovery approaches
Week 5:
7. Address patient concerns according to the Patient’s Bill of Rights
a. Identify styles and types of verbal and non-verbal communication
b. Recognize communication barriers
c. Discuss the role of patient advocacy in the healthcare setting
d. Differentiate between assertive and aggressive behavior
Week 6:
8. Patient Concerns, Continued
a. Differentiate between subjective and objective information
b. Use of empathy and compassion in the healthcare setting
c. De-escalation and Crisis Intervention
d. Providing appropriate translation services via certified language translator, telephone, or video

9. Personal Qualifications (soft skills)

a. Evaluate understanding of critical thinking skills, time management, attention to detail, teamwork
b. Willingness to learn, empathy, flexibility, professionalism, appearance, self-motivation, attitude,
integrity and honesty, and willingness to work as a team member, conflict resolution
c. Bilingual/multicultural competencies in healthcare settings
d. Importance of self-care for professionals

II. Track Option 1: Revenue Cycle Administrator-6 weeks-Online via Zoom Tues.
evenings 6-9pm and in-person on Saturdays 9-3pm.

Week 1:
1. Basic Keyboarding and Computer Concepts
a. Properly identify and utilize office machines, medical software, and computerized systems
(General discussion)
Week 2:
2. Basic clerical functions
a. Type correspondence and reports
3. Registrar and Revenue Cycle-specific terminology

Week 3:
4. Apply computer application skills using practice management software and EMR software
a. Schedule and manage appointments
b. Efficiently manage inpatient and outpatient admissions-
c. Manual and computerized bookkeeping systems
d. Patient consent
e. Registration: double identifier
f. Collecting SOGI and REAL information

Weeks 4 and 5:
5. Insurance billing
a. Plans & benefits, Third-party guidelines, Medicare, Medicaid, contract language, fee schedules,
technical denial vs. clinical denial
b. Clean Claims, Barred for untimely filing, CMS6037F 60-day overpayment rule
 c. Perform diagnostic and procedural coding
d. CPT Codes, diagnosis codes, remittance advice codes

Week 6:
6. Regulatory training
a. Fraud, Waste and Abuse (FWA), Anti-Kickback, Compliance Program and Code of Conduct
b. Stark Law intro.
c. Differences between Fee for Services and Bundled Payment. Value Based Payments, Quality
scores. 2% sequester because of missing quality thresholds, quality of data entry and verifying
entries successfully reflect actual results.
d. EMTALA
e. Price transparency regulations
----OR------

III. Track Option 2: Clinical Medical Assistant- 6 weeks. Online via Zoom Fri. 6-9pm with
in-person Clinical Training on Sat. 2-8pm

Week 1:
1. Core Skills for MA:
a. Introduction to medical assisting
b. Processes of communication
c. HIPAA laws
d. Electronic health records and documentation

Week 2:
e. Standard precautions/infection control
f. Discuss supply management including inventory and calibration checks
g. Patient positioning and gowning
h. Basic anatomy and physiology

Week 3:
2. Understand and perform the following clinical procedures:
a. Measure vital signs
b. Perform phlebotomy and electrocardiography (EKG)
c. Document a chief complaint
d. Patient Safety: Double Identifier
e. Safe patient handling and body mechanics

Week 4:
f. Point-of-Care Testing/CLIA waived testing (FBS, PT-INR, PFT, Hgb-A1C, HGB, HCT urinalysis)
g. Urine collection methods and tests
h. Assist physician with minor office surgical procedure
i. Discuss different medical specialties
j. Physical measurements

Week 5:
k. Basic pharmacology
l. Medication administration review
m. Visual acuity testing
n. Recognize emergencies
o. Basic nutrition
Week 6:
p. Basic first aid and life support; non-certification CPR
q. Performance tests of skills

Required Textbook for CMA (provided by Mercy College): Delmar’s Comprehensive Medical Assisting:
Administrative and Clinical Competencies (with Premium Website Printed Access Card and Medical Office
Simulation Software 2.0 CD-ROM), 5th edition Wilburta Q. Lindh. Cengage.

Instructors: William Cundiff (RCA), Tonia Wright (CMA), (see the attached bios)

Class Schedule: 9 hours per week: 1 weekday evening via Zoom 6-9pm, and Saturdays in-person 9-3pm or 2-8pm

*Mercy will make computer labs available for participants as needed

*Links for zoom classes will be provided by your instructor prior to the first class meeting on January 7th

IV. Mandatory Clinical Medical Assistant Externship on site at WPH or at

subsidiary sites (108 hours): Begins March 27, 2023. Schedule TBD
1. Topics to be covered in the externship will include:
a. Clinical responsibilities of the medical office
b. Assisting the physician with patient contact and related care
c. Preparing patients for examination and treatment
d. Routine laboratory procedures and diagnostic testing
e. HIPAA and patient confidentiality
f. Usage of PPE
g. The legal aspects of healthcare and related regulatory issues
h. Recording/taking vital signs, blood pressure, and other patient care items related to physician’s
office visits
i. Review of medications, allergies, and other pharmacology related items
j. Laboratory procedures: phlebotomy and the proper techniques to collect specimens for laboratory
analysis
k. Cardiology and the proper placement of leads when taking a 12 lead EKG.

Students please take note:

• Attendance policy: No more than 3 absences are permitted during the 12-week program or during the
clinical externship. Absences of more than 3 classes clinical meetings may result in removal from the
program. If absences occur, students are required to contact the professor to make up the work.

• To be eligible for the Clinical Medical Assistant Externship, students must have successfully completed the 108-
hour Clinical Medical Assistant classroom course, submit to a background check and drug screening, and have
met other criteria as set by the office of Human resources at White Plains Hospital.

• Successful completion of the Clinical Medical Assistant and Externship will render participants eligible to sit for the
National Health Career Association (NHA) Certified Clinical Medical Assistant (CCMA) national examination.
 Mercy College Program-January 7, 2023 -March 25, 2023
Clinical Medical Assistant and Revenue Cycle Administrator
12-Week Program Schedule

First Six Weeks (All students):

Week 1 Instructor Location
Saturday January 7, 2023 Tonia Wright(T) Campus: Main Hall MH242
2-8pm
Friday January 13, 2023 T Zoom: TBA

Week 2
Saturday January 14, 2023 Bill Cundiff(B) Campus: Main Hall MH242
9am-3pm
Monday January 16, 2023 B Zoom: TBA

Week 3
Saturday January 21, 2023 B Campus: Main Hall MH242
9am-3pm
Monday January 23, 2023 B Zoom: TBA

Week 4
Saturday January 28, 2023 B Campus: Main Hall MH242
9am-3pm
Monday January 30, 2023 B Zoom: TBA

Week 5
Friday February 3, 2023 T Zoom: TBA
Saturday February 4, 2023 T Campus: Main Hall MH242
2-8pm

Week 6
Friday February 10, 2023 T Zoom: TBA
Saturday February 11, 2023 T Campus: Main Hall MH242
2-8pm

Final Six Weeks (Students must choose EITHER Track1

CMA or Track2 RCA):
Track1-Clinical Medical Assistant (CMA)

Week 7
Friday February 17, 2023 Tonia (T) Zoom: TBA
Saturday February 18, 2023 T Campus: From 2pm to 6pm
Main Hall MH242 then from
6-8pm LAB: Main Hall
Nursing Lab MH 277 A/B

Week 8
Friday February 24, 2022 T Zoom: TBA
Saturday February 25, 2023 T Campus: From 2pm to 6pm
Main Hall MH242 then from
6-8pm LAB: Main Hall
Nursing Lab MH 277 A/B

Week 9
Friday March 3, 2023 T Zoom: TBA
Saturday March 4, 2023 T Campus: From 2pm to 6pm
Main Hall MH242 then from
6-8pm LAB: Main Hall
Nursing Lab MH 277 A/B

Week 10
Friday March 10, 2023 T Zoom: TBA
Saturday March 11, 2023 T Campus: From 2pm to 6pm
Main Hall MH242 then from
6-8pm LAB: Main Hall
Nursing Lab MH 277 A/B

Week 11
Friday March 17, 2023 T Zoom: TBA
Saturday March 18, 2023 T Campus: From 2pm to 6pm
Main Hall MH242 then from
6-8pm LAB: Main Hall
Nursing Lab MH 277 A/B

Week 12
Friday March 24, 2023 T Zoom: TBA
Saturday March 25, 2023 T Campus: From 2pm to 6pm
Main Hall MH242 then from
6-8pm LAB: Main Hall
Nursing Lab MH 277 A/B
 OR

Track2-Revenue Cycle Administrator (RCA)

Week 7
Monday February 13, 2023 Bill Cundiff (B) Zoom: TBA
Saturday February 18, 2023 B Campus: Main MH 200
9am-3pm

Week 8
Tuesday February 21, 2023 B Zoom: TBA
Saturday February 25, 2023 B Campus: Main Hall MH 200

Week 9
Tuesday February 28, 2023 B Zoom: TBA
Saturday March 4, 2023 B Campus: Main Hall MH 200

Week 10
Tuesday March 7, 2023 B Zoom: TBA
Saturday March 11, 2023 B Campus: Main Hall MH 200

Week 11
Tuesday March 14, 2023 B Zoom: TBA
Saturday March 18, 2023 B Campus: Main Hall MH 200

Week 12
Tuesday March 21, 2023 B Zoom: TBA
Saturday March 25, 2023 B Campus: Main Hall MH 200

CMA Clinical Externship (108 Hours):

Schedule TBA, assignments will be arranged at White Plains Hospital or Subsidiary
Begins March 27
 CONTACT INFORMATION FOR MERCY COLLEGE DOBBS FERRY CAMPUS

• General Program Information

a. Dr. Lisa Braverman; Assistant Vice President – Division of Workforce
Credentialing and Community
i. Email Address – certifi@mercy.edu
b. Program office hours of operation Mon-Fri 9am to 5pm. Please contact us at
email stated above.

• Campus Safety and Security

a. Non-emergencies – (914) 674-7225
b. Emergencies – (914) 674-9999

• Closing Notifications
- In the event that Mercy College campuses are closed or delayed due to inclement
weather or other emergency information will be communicated across the following
channels. We encourage all members of the College community to monitor these
communication channels whenever there is a weather event.
a. Facebook & Twitter
b. Homepage of www.mercy.edu
c. Mercy College Weather Hotline. Call (914) 674-7777 for a recorded
message
d. Local radio & TV stations

• Mercy College IT Services department - is available to all who are using college
resources and require technical support.
a. We support various software and systems including:
i. Mercy Connect
ii. Blackboard
iii. Banner
iv. Desktop and Laptop Computers, Printers
v. Telephones
vi. Properly Licensed Hardware and Software and more....

b. Hours of Availability:
i. We are available 24 hours a day, 7 days a week by Phone and Email
excluding school closures and scheduled school holidays. If you
experience a computer system, software, network or phone problem
please call us at 914-674-7526 or email us at helpdesk@mercy.edu.
c. For general Blackboard support, please contact Mercy Online at
mercyonline@mercy.edu and for login / browser related issues please call
914-674-7526 or email helpdesk@mercy.edu
 INSTRUCTOR
WILLIAM D. CUNDIFF
(“Bill”)
JD, MBA, FACHE, CMPE, CHC

PROFESSIONAL BIOGRAPHY

CONTACT INFORMATION: wcundiff@mercy.edu

Bill is the Chief Operating Officer and a founding member of both Novo Dialysis Management,
a dialysis services provider in the US marketplace and Sahel Health, a US organization
providing patient facing healthcare services and supplies to various countries and citizens
throughout West Africa. In a prior role, he was the Executive Vice President with a healthcare
organization, recognized as the nation’s 7th largest in its industry sector.

Bill also has extensive experience as an adjunct faculty member at the MBA and MHA levels,
both on-campus and on-line. In addition to teaching experience, Bill has served as Campus
Executive of a small college in New York as w e l l as President of an organization which
developed and operated medical schools for North American students in the Caribbean Basin,
United Kingdom and West Africa permitting its graduates to sit for the requisite licensing
examinations to practice medicine in the United States and the United Kingdom.

A law school graduate, Bill also possesses an MBA in Finance and Analysis, a graduate
level certificate in LEAN/Six Sigma for healthcare and hospital and professional certifications
in healthcare practice administration, healthcare leadership, physician practice management
and in the areas of compliance, privacy, and regulatory affairs.

Bill is either currently serving or has served i n a b o a r d m e m b e r c a p a c i t y i n b o t h

n o n - p r o f i t a n d f o r - p r o f i t e n t i t i e s in the following organizations: Kidney Care
Council, National Renal Administrator Association, Renal Services Exchange Group
Purchasing Organization (GPO), American Diabetes Association - New York Chapter,
National Organization for the Advancement of Haitians in addition to serving as an Advisory
Board Member with both Hospira/Pfizer Pharmaceuticals and Quantitative Medical Systems,
respectively.

Finally, Bill has testified before Congress and frequently comments on healthcare regulatory
matters in the press. He is also a regular conference and presentation speaker and contributes
columns to popular physician practice management, health care reimbursement and audit and
compliance newsletters and websites.
 INSTRUCTOR
TONIA WRIGHT

PROFESSIONAL BIOGRAPHY

CONTACT INFORMATION: twright28@mercy.edu

Tonia Wright is a Healthcare Occupations instructor with 30+ years in the

industry motivating adult learners to acquire the education and training to become
healthcare professionals. Ms. Wright is dedicated to the mission of helping people
find gratifying and purposeful new careers as Clinical Medical Assistants,
Phlebotomists, Electrocardiography Technicians, and Patient Care Technicians. She
uses effective Methods of Occupational Instruction, Advanced Communication in the
Classroom, and Advanced Classroom Management certification achievement to
encourage her students to work hard towards success. Students should look forward
to learning in a fun, pleasant, and judgement free environment.
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BUILDINGS ATHLETICS/RECREATION FOOD/RETAIL GENERAL ACADEMICS

Founders Hall – Residence (FH) (9) Turf Field (14) Campus Bookstore (34) Admissions - Main Hall (MH) (2) School of Business (VIC) (31)
Gratia Maher Hall (GMH) (12) Athletic Offices (6) Victory Café (21) Enrollment Services (8) School of Education (MEH) (33)
Basketball Courts (15) Music Studios (26)
Hudson Hall – Residence (HH) (10) Library Café (36) School of Health and
Fitness Center (22) Speech and Hearing Clinic (28)
Mahoney Hall (MAH) (13) Hudson View Café (4) Lecture Hall (3) Natural Sciences (MH) (29)
Multiuse Court (39)
Main Hall (MH) (24) Merchandise Store (5) Main Entrance (1) School of Liberal Arts (30)
Pool (16)
Mercy Hall (MEH) (35) Starbucks / Path to Metro North (19) School of Social and
Softball Field (18) Convenience Store (23)
Verrazzano Hall (VH) (11) Rotunda (38) Behavioral Sciences (MAH) (32)
Tennis Court (17)
TARRYTOWN OFFICES: Library/Learning Commons (MH) (7)
Victory Hall (VIC) (20) Victory Gym (37) 828 South Broadway