CERTIFIED CLINICAL MEDICAL ASSISTANT (CCMA) STUDY GUIDE 3.
Table of Contents
MODULE 1 - FOUNDATIONAL KNOWLEDGE AND BASIC SCIENCE
Health Care Systems and Settings
Provider and Allied Health Roles, Responsibilities, Scope of Practice, Titles, and Credentials
Licensing Versus Certifcation and Maintenance of Certifcation
Types of Health Care Organizations and Delivery Models
Technology-Based Methods for Providing Health Care and Information
Health Care Payment Models
General vs. Specialty Health Care and Services
Ancillary Services and Complementary Therapies
Basic Pharmacology
Drug Classifcations and Schedules of Controlled Substances
Side Efects, Adverse Efects, Indications, and Contraindications
Metric and Standard Measurements, Dosage Calculations, and Mathematical Conversions and Formulas
Forms of Medication
Look-Alike and Sound-Alike Medications
Routes of Medication Administration
Pharmacokinetics (Absorption, Distribution, Metabolism, Excretion)
Rights of Medication Administration
Sources of Medication Information and FDA Regulations
Nutrition
Vitamins and Supplements
Dietary Needs Related to Diseases and Conditions
Eating Disorders
MODULE 2 - MEDICAL TERMINOLOGY, ANATOMY, AND PHYSIOLOGY
Anatomy and Physiology
Anatomical Structures, Locations, and Positions
Structure and Function of Major Body Systems
Interactions Between Organ Systems and Homeostasis
Common Diseases, Conditions, and Injuries
Pathophysiology and Disease Processes
Epidemics and Pandemics
Medical Terminology
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CCMA TABLE OF CONTENTS
Medical Word Building
Common Terms
Positional and Directional Terminology
Psychology and Mental Health
Common Mental Health Conditions
Environmental and Socioeconomic Stressors
Communication and Accommodations
Defense Mechanisms
End of Life and Stages of Grief
MODULE 3 - PATIENT INTAKE AND VITALS
Patient Safety Within the Clinical Setting
Comprehensive Clinical Intake Process
Screenings and Wellness Assessments
Mental Health Screenings
Measure and Obtain Vital Signs
Orthostatic Hypotension
Pulse
Respiratory rate
Pulse Oximetry
Temperature
Pain Scale
Menstrual Status and Last Menstrual Period
Pediatric Measurements and Growth Charts
Obtain Anthropometric Measurements
Identify, Document, and Report Abnormal Signs and Symptoms
Factors Afecting Vital Signs
MODULE 4 - GENERAL PATIENT CARE: PART 1
Prepare Examination/Procedure Room
Specialty Examinations or Procedures
Prepare Patient for Procedures
Accommodation for Patient Needs
Assist the Provider With Examinations
Prepare and Administer Medications and Injectables – Nonparenteral Routes
Commonly Used Oral and Parenteral Medications
Eye and Ear Medications
National Healthcareer Association: CCMA Study Guide 2
©2023 Assessment Technologies Institute, L.L.C.
CCMA TABLE OF CONTENTS
Allergic Reactions
Prepare and Administer Medications – Parenteral Routes
Techniques and Injection Site
Injection Supplies and Equipment
Storage of Injectables
Manage Injection Logs
Storage, Labeling, Expiration Dates, and Medication Logs
Perform Ear and Eye Irrigation
Send Orders for Prescriptions and Reflls
Electronic Prescribing Software
Specialty Pharmacies
Document Care in the Patient Record
Operate an EMR/EHR System
Enter Orders Using Computerized Physician Order Entry
Conduct Telehealth or Virtual Screenings
Modifcations for Telehealth/Virtual Health Care
MODULE 5 - GENERAL PATIENT CARE: PART 2
Prepare and Maintain a Sterile Field
Assist With Surgical Interventions
Techniques and Instruments for Suture and Staple Removal—Types and Sizes of Sutures
Review Provider’s Discharge Instructions/Plan of Care With Patients
Identify and Respond to Emergency/Priority Situations
Emergency Action Plans
Order and Obtain Durable Medical Equipment (DME) and Supplies
MODULE 6 - INFECTION CONTROL AND SAFETY
Communicable Diseases and Transmission
Infection Control Guidelines
Follow Guidelines Related to Use of Personal Protective Equipment (PPE), Including Donning and Dofng
(Techniques)
Asepsis
Adhere to Guidelines Regarding Hand Hygiene
Perform Disinfection/Sanitization
Perform Sterilization of Medical Equipment
Biohazard Materials
Follow Post-Exposure Guidelines (Needle Safety Guidelines, Use of Eyewash Stations)
National Healthcareer Association: CCMA Study Guide 3
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CCMA TABLE OF CONTENTS
MODULE 7 - POINT OF CARE TESTING AND LABORATORY PROCEDURES
Laboratory Procedures
Specimen Collection
Specimen Processing and Transportation
Laboratory Results
Specialty Testing
MODULE 8 - PHLEBOTOMY
Preparation
Verify Order Details
Select Appropriate Supplies for Test(s) Ordered
Determine Order of Draw
Determine Venipuncture Site Accessibility Based on Patient Age and Condition
Prepare Site for Venipuncture
Performing Venipuncture
Perform Capillary Puncture
Perform Postprocedural Care
Specimen Instructions
Handle Blood Samples as Required for Diagnostic Purposes
Process Blood Specimens for Laboratory
Prepare Samples for Transportation to a Reference (Outside) Laboratory
Follow Guidelines in Distributing Laboratory Results to Providers After Matching Patient to Provider
Recognize and Respond Appropriately to Out-of-Range Test Results
MODULE 9 - EKG AND CARDIOVASCULAR TESTING
Electrocardiograph
Patient Preparation
Perform Electrocardiograph
Perform EKG Test
Transmit Results or Report
Functioning and Storage of EKG Equipment
Ambulatory Cardiac Monitoring
National Healthcareer Association: CCMA Study Guide 4
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CCMA TABLE OF CONTENTS
MODULE 10 - PATIENT CARE COORDINATION AND EDUATION
Patient Care
Participate in the Transition of Care for Patients
Preventative Care
Review Patient Records Prior to Visit
Education and Community Resources
Coordinate With Health Care Providers and Community-Based Organizations for Continuity of Care
Facilitate Patient Adherence
Provide Education to Patients on Communicable Disease Prevention
Telehealth Technologies
MODULE 11 - ADMINISTRATIVE ASSISTING
Patient Appointments
Identify and Check Patients In/Out
Manage Electronic and Paper-Based Medical Records
Obtain and Verify Prior Authorizations and Precertifcation
Facilitate/Generate Referrals to Other Health Care Providers and Allied Health Care Professionals
Billing and Coding
Confrm Appropriate Diagnostic and Procedural Codes
Ensure Documentation Complies With Government and Insurance Requirements
Perform Charge Reconciliation
Bill Patients, Insurers, and Third-Party Payers for Services Performed
Resolve Billing Issues With Insurers and Third-Party Payers, Including Appeals and Denials
Other Administrative Duties
Process Ofce Mail and Faxes to Appropriate Staf Member
Enter Information Into Databases or Spreadsheets
Maintain Inventory of Clinical and Administrative Supplies
Activate and Facilitate Use of Patient Portals
Provide Technical Instruction on the Use of Telehealth/Virtual Visits and Troubleshoot Issues
Participate in Safety Evaluations and Report Safety Concerns
National Healthcareer Association: CCMA Study Guide 5
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CCMA TABLE OF CONTENTS
MODULE 12 - COMMUNICATION AND CUSTOMER SERVICE
Communication
Communication Between Patients and Providers
Customer Service
Type of Visit Considerations
Crucial Conversations
Teamwork
Professionalism
MODULE 13 - MEDICAL LAW AND ETHICS
Medical Laws
Laws and Regulations
Protect Patient Privacy and Confdentiality
Informed and Implied Consent
Obtain, Review, and Comply With Medical Directives
Adhere to Legal Requirements Regarding Reportable Violations or Incidents
Ethics and Values
Identify Personal or Religious Beliefs and Values and Provide Unbiased Care
National Healthcareer Association: CCMA Study Guide 6
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