PROFILE A competent, highly motivated and dynamic professional with a successful track record of 11 Years in driving the overall operation, providing better services and resolving queries, complaints, satisfaction and retention. Self-motivated problem-solver, seeking a challenging position that would use strong creative abilities to train, develop, and enable me to make a positive contribution. Demonstrated efficiencies in taking charge of situations, handling emergencies, working backwards to starting point - to get smooth running functions and routine activities
SKILLS Computer literacy Familiarity with restaurant management software Experience in event planning Strong leadership, motivational and people skills Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skill Strong MS Office skills; intermediate to advanced level - Good analytics and reporting skills Understanding of the basic accounting functions and analytical and numerical skills Able to work in a fast paced environment and cope with pressure Ability to work under pressure and meet deadlines Ability to work with flexibility in a continuous schedule of day, nights, holidays, and weekends Excellent mathematical, multitasking and computer skills Ability to work independently and to partner with others to promote an environment of teamwork Worked on various software’s like – IDS, POS Gold, Torques Smart Order etc.
EDUCATIONAL QUALIFICATION AND PROFESSIONAL DEVELOPMENT
Successfully completed 10th from Morisuti Jatiya Vidyalaya Successfully completed 12th from Rangachakua Higher Secondary Assam Board With 52%.
PROFESSIONAL EXPERIENCE
Name : Texas Tower
(An Initiative by M & M Hospitality) (Texas tower is an American Grill and bar that offers a comprehensive menu of American fare with an Indian touch, featuring our exclusive Tex-Mex spread. This is complemented with premier selection of liquor and bar menu. We house 3 bars, 2 sensuous outdoor seating areas and 1 elegant indoor seating area with a live Tex-Mex kitchen & Central Kitchen)
Address : 09th Floor, Stellar Spaces, Opp. Zensar IT Park,
Kharadi, Pune - 411014 Role : Sr. CAPTAIN/F&B EXUCATIVE Duration : October 14, 2015 to March 2018 & Oct 1st 2020 to till Date. Department : F & B Service
Responsibilities Manage and oversee the entire restaurant operation Deliver superior guest services Ensuring guest satisfaction Plan and develop guest loyalty programs Plan new and update existing menus Participate at local food events Respond efficiently to customer questions and complaints Organize and supervise shifts Manage and lead staff Forecast requirements and maintain inventory Manage restaurant supplies Nurture a positive working environment Monitor operations and initiate corrective actions Implement innovative strategies to improve productivity and sales
Name : LAZEEZ INDIAN RESTAURANT DUBAI L.L.C
Role : CASHIER/CAPTAIN Duration : April 24th, 2018 to Feb 3rd, 2020. Department : F& B Service
Responsibilities – Organizing marketing events and promotional plans Planning work schedules for individuals and teams. Ensuring that events and conferences running smoothly Completing all required health /safety and fire checks on time. Supervising training & developing junior staff To provide professional stock control and ordering, ensure a correct levels of resources are available for all activities
Name : SARJJA Restaurant
(Aundh, Pune, Maharashtra Role : Sr.Waiter/ Tr Captain Duration : July06, 2010 to SEP 2013. Department : F& B Service
Responsibilities – Meeting and greeting customers, regular interactions with them so to find out their actual need which helps us to provide them a great level of satisfaction. Updating on daily basis to senior management about Daily Reports/ Feedbacks/ Suggestions and Grievances. Always Maintained a cordial relationships with our regular customer and provide them a great level of service at any time. Always try to find out new ways of increasing sales by using the promotional tools available Punctual with excellent time keeping Daily sales report Meeting & greetings customers & organizing table reservation Ensure Good team delivery of customer service Handling customers reviews Team management .
Name : TAMANNA HOTEL (Hinjewadi Phase 2 Pune)
Role : Waiter Duration : June 2008to May 2010. Department : F& B Service
Responsibilities – Maintain SOP for quality Greet and seat guests. Guest interaction addressing guest requirement and reaching to them Check with guest to ensure satisfaction with each food course and beverage. To ensure that the guest water goblet /tumblers are constituently topped. To clear the side station and keep it neat and tidy at all times To be aware of the menu and beverages served in the outlets. Maintain a good team work relationship with collogues Assist in stocking linens, china, glass, silver ,and food items for service To clean all soiled linen to the designated.
INTEREST Learning New Things Listening Music Studying
Date of Birth : 03rd November, 1992
Nationality : Indian Marital Status : Married Passport No : N9786393 Language Known : English, Hindi, Marathi, Arbic, Bengali, Nepali & Assamease. References : Will be furnished if necessary
The Waiter & Waitress and Waitstaff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees Revised 2nd Edition
