C vivek141287@rocketmail.com H.NO 4, Laxmi Puram,Ukharra Road, Agra, Uttar Pradesh,282002 U 91-7669615223,9557787994
Objective THROUGH A CONTINUOUS PROCESS OF SELF LEARNING IMPROVEMENT
R STRIVE TO ACHIEVE SUPREME STANDARD OF EXCELLENCE AT MY WORK.
ACADEMIC QUALIFICATION R Army School, Ranchi (2006) (CBSE) I • Intermediate – 74.8 %
Army School, Agra (2004) (CBSE)
C • High School – CGPA – 8.0
U PROFESSIONAL QUALIFICATION
L 3 YEARS DEGREE OF BHMCTT (BACHELOR IN SCIENCE WITH HOTEL MANAGEMENT
CATERING TOURISM & TECHNOLOGY) PASSED IN 2009 FROM HERITAGE INSTITUTE OF HOTEL & TOURISM, AGRA, AFFILATED FROM PUNJAB TECHNICAL UNIVERSITY, JALANDHAR U M HOSPITALITY TRAINING & EXPERIENCE EXPOSURE
CURRENTLY WORKING AS A FOOD & BEVRAGE MANAGER IN CHANDRA IMPERIAL(A
UNIT OF BOOB GROUP OF HOTELS & RESORTS PVT LTDJODHPUR,RAJSTHAN
V KEY SKILLS: Responsible for smooth running of Multi -cuisine Restaurant, 24 hours In Room Dining and conferencing of up to 450-500 guests of a 50 room’s hotel. Reported to General Manager I Implementing new revenue initiative to increase Food & Beverage revenue. Maintaining & improving Service Standards in the department of Food & Beverage and making enhancements according to guest needs and provided infrastructure. T Assisting Executive Chef in enhancing menus based on guest feedback and achieving maximum guest satisfaction. Recruitment & training new team members to minimize the guest complaints. Maintaining smooth operations of all F&B (service) outlets promising higher level of services A to the guests. Handling of guest complaints Coordinating with all the other HOD’s for smooth functioning of the department.
E 2 YEARS WORKING AS A RESORT MANAGER IN MYRICA RESORT,A UNIT GEMINI HOSPITALITY,JIM CORBETT NAINITAL
KEY SKILLS: Coordinate, direct and manage the 22 rooms keys, one Multi-cuisine restaurant, one theme restaurant and one bar in resort operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Overview HR matters including interviewing, hiring, training, assigning work. Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the resort. Consistently deliver results that contribute to the mission and overall success of the resort by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies. Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. Manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance Implementing new revenue initiative to increase Food & Beverage & other minor operating department’s revenue. Maintaining smooth operations of all departments promising higher level of services to the guests.
1 YEARS WORKING AS A FOOD & BEVRAGE MANAGER IN CHANDRA IMPERIAL(A
UNIT OF BOOB GROUP OF HOTELS & RESORTS PVT LTDJODHPUR,RAJSTHAN
KEY SKILLS: Responsible for smooth running of Multi -cuisine Restaurant, 24 hours In Room Dining and conferencing of up to 450-500 guests of a 50 room’s hotel. Reported to General Manager Implementing new revenue initiative to increase Food & Beverage revenue. Maintaining & improving Service Standards in the department of Food & Beverage and making enhancements according to guest needs and provided infrastructure. Assisting Executive Chef in enhancing menus based on guest feedback and ac hieving maximum guest satisfaction. Recruitment & training new team members to minimize the guest complaints. Maintaining smooth operations of all F&B (service) outlets promising higher level of services to the guests. Handling of guest complaints Coordinating with all the other HOD’s for smooth functioning of the department. PROMOTED AS A VILLA ADMINISTRATOR IN LEISURE HOSPITALITY SERVICES PVT LTD,NAINITAL(U.K)LHS FROM SEP 2014
KEY SKILLS: Coordinate, direct and manage room resort operation to achieve maximum profitability, ensure guest satisfaction and maintain the resort. Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the resort. Maintaining smooth operations of all departments promising higher level of services to the guests. Implementing new revenue initiative to increase Food & Beverage & other minor op erating department’s revenue. Ensure that all standard operating procedures for revenue and cost control are consistently utilized. Help plan external and internal marketing and sales promotion activities.
1 YEARS 5 MONTHS WORKING AS A FOOD & BEVERAGE EXECUTIVE IN LEISURE
HOSPITALITY SERVICES PVT LTD MANALI(H.P),PANCHGANI(MAHARASTRA),COORG(KARNATKA)LHS JOINED FROM APRIL 2013 TO AUGUST 2014
KEY SKILLS: Implement and monitor consistency of food and beverage policies and procedures. Monitor purchase and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases. Greet guests and oversee actual service on a regular basis to ensure consistency of service. Assist with staff recruitment, training and motivation. Ensure correct handling procedures to minimize china and glassware breakage and food waste. Assist in planning and implementing of procedures for holiday events and banquet functions. Responsible for the proper accounting and reconciliation of Point of Sale systems and revenues. Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities Perform periodic china, glass and silverware inventories. Maintain health, hygiene and safety standards in the food and beverage outlets. Assist with the remodelling, refurbishment and other building design enhancements related tothe food and beverage department.
1 YEAR 6 MONTHS AS A CAPTAN IN LAZY LAGOON SAROVAR PORTICO SUITES
(SAROVAR GROUP),GOA
18 MONTHS MANAGEMENT TRAINING IN STERLING HOLIDAYS RESORTS PVT. LTD.,
KODAIKANAL(TAMILNADU)
SIX MONTHS INDUSTRIAL TRAINING IN CLUB MAHINDRA, COORG, (KARNATAKA)
TWO MONTHS VOCATIONAL TRAINING IN TAJ RESIDENCY, LUCKNOW (U.P)
AREA OF INTREST: FOOD & BEVERAGE SERVICE AND RESORT OPERATIONS
KEY SKILLS ENSURE TO GIVE HIGH QUALITY OF SERVICE AND PRODUCT STANDARD AS SPECIFIED BY MANAGEMENT HANDLING ALL GUEST COMPLAINTS WITH REGARD TO QUALITY OF FOOD, SERVICE AND STAFF DISCIPLINE ENSURE TO CONDUCT REGULAR BRIEFING RECOMMEND THE SALES PROMOTION TO INCREASE THE REVENUE OF FOOD & BEVERAGE ENSURING GOOD RELATIONS WITH OTHER DEPARTMENT AND COLLEAGUES ENSURING GOOD RELATIONS WITH THE GUESTS TO MAXIMISE THE BUSINESS PREPARING THE DAILY REPORTS, SALES REPORTS, LOG BOOK, ATTENDANCE REPORTS, RSOT REPORTS, INVENTORY REPORTS, REQUISITION REPORTS RUN THE SMOOTH OPERATION WITH PROPER TEAM SPIRIT TIME TO TIME MOTIVATE OUR TEAM ENSURES MAINTENANCE OF EQUIPMENT,FACILITY AND GROUNDS THROUGH THE USE OF A PREVENTIVE MAINTENANCE PROGRAM
COMPUTER SKILLS
MS OFFICE
MS EXCEL
POWER POINT
MS WORD
IDS
PHOTOSHOP PERSONALITY TRAITS HONESTY POLITENESS TEAM WORK ACCURACY IN WORK
PERSONAL PARTICULARS
FATHER’S NAME : - MR. GIREESH CHANDER
DATE OF BIRTH : - 14 DECEMBER 1987 PERMANENT ADDRESS : - H NO 4, LAXMIPURAM UKHARRA ROAD, RAJPUR CHUNGI, AGRA NATIONALITY : - INDIAN LANGUAGE : - ENGLISH, HINDI & FRENCH HOBBY : - READING BOOK & MAGAZINES, NEWSPAPER ETC. GENDER : - MALE MARITAL STATUS : - UNMARRIED PHONE NO. : - 7669615223
DECLARATION
I DO HEREBY DECLARE THAT THE INFORMATION FURNISHED IN MY RESUME IS CORRECT TO
MY KNOWLEDGE.IF YOU WILL GIVE ME A CHANCE TO SERVE UNDER YOU I WILL LEAVE NO STONE UNTURNED,I WILL PROOF MYSELF AS MUCH AS BETTER.
