Results driven Security Engineer with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Skills Azure Security Engineer
Microsoft Security, Compliance, and Identity
Microsoft Identity and Access Administrator
Microsoft Security Operations Analyst
Cisco Certified Network Associate
Zscaler Certified Cloud Administrator
Work History 2022-01 - Security Engineer Current Softtek, Aguascalientes, Aguascalientes Identify and analyze key points in an Account´s lifecycle: Creation, transfer, disablement, enablement, and termination from a Security standpoint. Performed and reviewed technical security assessments of Active Directory and Azure Active Directory to identify points of vulnerability and non-compliance with established information security standards and recommend mitigation strategies. Performed risk and vulnerability assessments and provided results and recommendations to senior management. Recommend improvements in security systems and procedures. Conducted security audits to identify vulnerabilities. Reviewed violations of computer security procedures and developed mitigation plans. Monitor, analyze and respond to endpoint detections in CrowdStrike by understanding the process tree and each of its components. Investigate incidents in Microsoft Defender for user unusual activity or potential phishing emails. Leverage my research using SIEM tools such as Splunk and Qradar. Implemented self-developed PowerShell scripts to automate E5 license removal from Active Directory Disabled Accounts, UserPrincipalName correction for Administrator accounts, AD cleanup both on-premises & cloud. Create Access Reviews for user, service and bot accounts. Create and manage conditional Access Policies. Enforce MFA registration policy without affecting day to day operations.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users. Fielded average of 50 inbound phone calls to deliver support and remotely resolve service issues. Provided resolution within 480 seconds in average (AHT was 1000 seconds). Successfully setup Company´s and employee´s devices using AirWatch and Mobile Workspace Services. Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions. Configured hardware, devices, and software to set up workstations for employees.
2016-08 - Personal Assistant to the Owner
2020-02 Farmacias Lindavista, Aguascalientes, Aguascalientes Provided staff coaching, mentoring and consultation to enhance performance and professional development. Updated executives on changing business needs by thoroughly documenting internal and client meetings. Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency. Responded to emails and other correspondence to facilitate communication and enhance business processes. Handled all incoming information requests for several busy executives. Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations. Entrusted to handle confidential and sensitive situations in professional matter. Filed paperwork and organized computer-based information. Wrote reports, executive summaries and newsletters. 2015-08 - Customer Service Representative 2016-07 Teleperformance, Aguascalientes, Aguascalientes Provided primary customer support to internal and external customers in fast-paced environment. Responded to customer requests for products, services and company information. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Recommended [Product or Service] to customers, thoroughly explaining details. Provided information to customers regarding Comcast's charge card and loyalty program and helped to open and activate new accounts. Regularly exceeded daily sales and product add-on quotas. Answered customer telephone calls promptly to avoid on-hold wait times. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education 2016-08 - Bachelor of Science: Biotechnology 2022-06 National Polythecnic Institute - Silao, Gto, MX.
Software
o Adobe Photoshop
o Adobe Lightroom
o Adobe Premiere
o Kali Linux
o Splunk
o Qradar
o CrowdStrike
o Zscaler (ZIA & ZPA)
o Cisco IOS o Active Directory (On-Premises / Azure)
PDF Solution Manual for Microbiology: An Introduction, 13th Edition, Gerard J. Tortora, Berdell R. Funke, Christine L. Case Derek Weber Warner Bair download
PDF Solution Manual for Microbiology: An Introduction, 13th Edition, Gerard J. Tortora, Berdell R. Funke, Christine L. Case Derek Weber Warner Bair download
