STARLETT C.

HUNTER
4919 Pharis Street ♦ San Antonio, TX 78237♦ (210)535-0228
starhunters@yahoo.com
https://www.linkedin.com/in/starchunter/
US Citizen

OBJECTIVE

Manage or lead Engineer - Information Technology Sales, Support or Marketing teams.

SUMMARY

Highly skilled in repairing and troubleshooting of computer Networks, hardware, software, computer networking, printer, and mobile
devices. Perform maintenance of WAN, LAN, Linux, Unix, Firewall, Networking, Main frames and Internet connectivity, including
switches and Remote Desktop. Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and
scanners.

HONORS Successfully developed, managed and taught z/Series Web Sphere Enablement Workshop.
Received two Informal Awards and one Vice President Award for my efforts at IBM in year 2000.

PUBLISHING Co-authored/managed Redbooks like Client/Server Backup and Recovery Enterprise Wide, MVS
AND PATENTS Software Management Cookbook. Co-authored the z/Series Firewall Perform Guide which is
widely used by IGS Professionals worldwide.

VOLUNTEER ACTIVITIES NAACP, Red Cross, and Haven for Hope Since 2010

STUDIES ABROAD Paris, France Fall 2003

Stuttgart, Germany Summer 1989

WORK HISTORY

Citibank
IT Security Analyst April 2022 -Present

● Develop appropriate security solutions compliant with security policy by leveraging knowledge of applicable
technical platforms and business processes
● Wide latitude for independent judgment in analyzing and meeting security needs
● Manage risk by analyzing the root cause of security issues, impact to business, and required corrective actions
● Collect and analyze evidence and coordinate with internal and external compliance and auditing agencies /
officials
● Interface with business managers, end-users, and technical staff for provisioning access and exercises
independent judgment in analyzing, configuring, and fulfilling required security solutions including permissions
and entitlements
● Develop, maintain, troubleshoot and updates procedures and process control manuals and application inventory
● Initiate and manage the assessment, knowledge transfer, and transition of new security systems
● Generate metrics and manage productivity to ensure service level agreements and client expectations are met
● Apply problem solving skills combined with knowledge of networking, LAN, WAN, Unix, Linux, database,
server and desktop technologies and configurations to produce secure solutions
● Troubleshoot and resolve the more complex and escalated issues not able to be addressed by the help desk
requiring solid attention to detail
● Responsible for processing daily revocations and terminations requests and dropped entitlement review reports
received
● Responsible for the outstanding revocations and terminations processing, follow up and resolution
City of San Antonio, TX
IT Support, Neighborhood and Housing Services March 2021 – April 2022

 Provided general IT support to an average of 100 program staff across six teams while completing projects and regular case
load Provide on-site IT support and triage for all in-office staff
 Analyzed existing IT systems and provided recommendations to senior management to enhance functionality,
professionalism, and ease of use for staff and clients
 Interfaced between non-technical management and IT management to determine options for developing solutions in keeping
with IT policy and program needs
 Train all program staff on effective and appropriate use of technology
 Modifying SQL statement to new pay roll requirements. Define and codify program processes according to the management
guidelines, and develop guidance documents and charts used by all staff
 Advise management regarding technology options, process optimizations, and automations to improve efficiency and ease of
use for all staff including Linux Solutions for the installation ERP/payroll systems
 Payroll system is a software to automate the payroll process. These systems can be integrated with leave and attendance
tracking
Systems and employee self-service portal and are used to keep track of employee’s working hours, calculate salaries,
calculate taxes and deductions, print pays lip, and bonus

Pulte, Centex & Sales Support Specialist (weekends as needed) 2016 – PRESENT
Del Webb
 Provide support to Sales Consultants to help close new home sales entering customer profiles in
CRMs data base.
 Guide new homeowners through warranty and community services creating spreadsheets, and
word documents.
 Ensure continuity of operations and contracts validations for pricing relative to each model
features.
 Working with appraisers and inspectors to create report summaries for field managers closing
recommendations.

Crossmark
IT Analysts 2017 – 2019
.
 Investigate incidents caused by malicious activities and identify false positives.
 Kept track of hardware, cabling, and parts inventory during the move (inventory asset management.)
 Leading and plan deployment of handhelds and mobile devices.
 Provide updates for program temporary fixes for mainframes.
 Investigate incidents with applications mainframes and tickets generated by brokers.
 Provide technical support field personnel and internal staff.
 Gathering and evaluating Mainframe user requirements, in collaboration with product managers.
 Working with engineers Illustration design ideas and storyboards, process flows, and sitemaps.
 Using Freelance, Sketch, Mac, and editor for drawing requirements.

Leading Edge
Technical Support Analyst 2010-2015

 Banking project for card services

 Migrated card holders to new systems and account set ups
 Used Service Desk Plus for ticketing system, also for keeping asset tracking records
 Updated customer profiles and products/services
 Done Password Resets
 Provide technical support and skill new card holder users to new services offered
 Technical Support Analyst
 Background Screening to process new hires
 Set up new customer profiles

ASM & BBFB

Business Professional/Customer Development Manager 2005 – 2009
  Supporting 50 stores HEB, Randall's, and Walmart's in Austin Texas and surrounding cities.
 Remodel and grand openings for Walmart, grocery stores, and Drug store like CVS, Walgreens, and Festival.
 Technical writing, trouble shooting, managing storage and backup recovery projects.
 Developed geek squad procedural performance guides for software, hardware, and billable services for Best Buy.

CFB-ISD & Clients

Consultant/Substitute 2002 - 2004

 Providing technical and academic requirements for skills transfer State provisions.
 Leadership roles for TAK's requirements set by state and Federal funding requirements.

Mc Donald's
Director of Marketing Sales Personnel 2002 – 2004

 Recruiting and human resource process for three stores and 50 employees.
 Commended for two stores making the top ten in the region, which contains 3000 stores in 5 states.
 Increased cash/payroll processes flow and sales with new sales techniques relative to new product announcements.
 Received 100% Mystery Shops for three consecutive months. Finished in top 20% of the Region 2003.

IBM
Certified IT Specialist 1983 – 2002

 Prepared legal contracts for IBM legal. Researched data for trial mode and prepared legal documents.
 Worked with IBM attorneys to ensure programs and applications were current for data gathering requirements.
 Received IT Specialist certification during the first round after meeting with the IBM Board of Directors. Certification
requires documented experience in sales, marketing, SLA’s, and billable services. Customers included but not limited to,
DOE, John Hopkins, City of Fort Worth, Schneider Trucking, RIS, Sprint, Southwestern Bell, Wal-Mart, VA, ARCO, and
Dillard's.
 Managed the researched, designed, and developed Java-based application development on z/Series platform independence
and ease of JSP front-end development for WebSphere migrations and implementations.
 Led and designed criteria for new Systems Management software pillar for the Techline organization.
 Built and maintained MVS mainframes systems for internal and external customers.
 Design graphic user interface elements, like menu, tabs, and widgets.
 Internal and External billable instructor responsible for the management, development and installation of course material for
the RACF and other security services workshops.
 Served as an Operational Software Specialist and was responsible for working with z/Series customers and managed
customer in developing detailed project plans for UNIX, AIX, Windows and Linux Solutions for the installation of new
processors, and system software.
 Managed the development of UNIX, LINUX, SNA Firewall and LANRES Performance Guide. Tracked and updated
documents to ensure proper skills transfer to IGS and customer contracts.
 Led the second level technical support for Sales, Field personnel, and customers for the following software of various
releases/levels: MVS, UNIX Systems Services, TCP/IP, WebSphere, WAS, WebLogic, Java, JDBC, SQL, MQ Series, CICS,
XML, and HTML.

EDUCATION

Virginia College Online Spring, Paralegal 2009 - 2012

Southern Methodist University, Docent training fall 2003 - spring 2004
San Antonio College, Degree Specialty: Computer Science Minor Computer Operations, Graduation Date: 1982