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    Wk 4_ Notes

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    6 views4 pages

    WK 4 - Notes

    Uploaded by

    hfmansour.phd

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 4

    Completed:

    1. Required videos and reading


    2. Book: Quiet Chapter 6-10
    3. Reading:
    a. Are you a Type B Personality
    b. Type A and Type B Personality Theory
    c. Men vs. Women: Communication Styles Explained
    d. What is Supportive Communication

    4. Tests:
    a. Type A personality test: Impatience/Irritability (45) increased risk of heart disease
    b. HEXACO Personality Inventory-Revised: High in openness and agrreablness;
    1. Personality Traits
    a. Definition:
    i. Totality of individuals behavior and emotional characteristics, enduring
    configuration of characteristics and behaviors comprising adjustment to
    life
    ii. Consistent behavior when alone and external environment

    b. Why it is important?
    i. Important part of identity, affects relationships, choices, health, success in
    general and specific circumstances
    c. Models of Personality:
    i. Big Five (OCEAN):
    1. Openness: related to tolerableness to ambiguity, we become more
    closed with age
    2. Conscientiousness: high means concerned with details and duties
    MOST linked to success
    3. Extroversion: where you get your energy, extroverts get it from
    other people. Not all introverts are “shy”
    4. Agreeableness: how good natured, friendly and pleasant
    5. Neuroticism: emotional stability,
    ii. Hexaco Model:
    1. Honest-Humility: humility avoid exploiting others, not interested
    in wealth, don’t feel entitled, less inclines to break rules for
    personal gain
    2. Emotionality (neuroticism)
    3. Extraversion
    4. Agreeableness (vs anger)
    5. Conscientiousness
    6. openness

    d. Measure:
    i. Type A personality (2)
    ii. Hexaco (2)
    iii. Big 5 (3)

    e. How to Improve: Personality Modification


    i. Take inventories to establish a profile
    ii. Look at the behaviors/attitudes you want to change (linked to knowing
    your values)
    iii. Ask a friend to describe you
    iv. Know that change requires effort and persistence (small steps and
    celebrate)
    v. SMART GOALS, plan, tell someone about it
    2. Which personality characteristic do you value the most in your self
    3. Supportive communication
    a. Definition: Communication
    i. Interchange of thoughts opinions, information; giving receiving or
    exchanging ideas; 2 way process with exchange (encode-decode) and
    create shared meaning
    b. Definition: Supportive Communication
    i. Hep managers share information without jeopardizing interpersonal
    relationships; preserve/enhance positive relationship whole still
    addressing a problem

    c. Why it is important?
    i. Minimizes defensiveness and disconfirmation; get things done; how
    things are said are as important as what is said; to implement change; get
    feedback; deal with conflict

    d. Measure:
    i. 3 available (communication assessment guide)
    e. Characteristic of supportive communication
    i. Congruent: external verbal and nonverbal ques match internal thoughts
    and feelings
    ii. Descriptive: avoid loaded language and describe facts
    iii. Problem-oriented: not person oriented; focus on the behaviors and not
    the person- they feel they can change behaviors
    iv. Validating: make person feel recognized, understood and valued. Agree
    with what you can agree with
    v. Specific: useful and avoid GLOBAL statements
    vi. Conjunctive: messages must be logical and related to each other
    vii. Owned: take responsibility for the message; don’t use “they” and “we”
    when giving feedback- don’t deflect responsibility
    viii. Listening: getting feedback, active listening (advising response, deflecting
    response, probing, reflecting)

    f. How to Improve:
    i. Take skills inventory
    ii. Ask others
    iii. Practice via role play
    iv. Plan your next difficult conversation
    v. Review the outcome of your difficult conversation
    vi. Pay attention someone gives you negative feedback

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