The document discusses interpersonal relationship skills and effective communication styles. It identifies the importance of relationships and outlines elements of supportive and defensive communication climates. It also describes the differences between assertive, aggressive, and nonassertive communication and provides examples of assertion messages.
The document discusses interpersonal relationship skills and effective communication styles. It identifies the importance of relationships and outlines elements of supportive and defensive communication climates. It also describes the differences between assertive, aggressive, and nonassertive communication and provides examples of assertion messages.
The document discusses interpersonal relationship skills and effective communication styles. It identifies the importance of relationships and outlines elements of supportive and defensive communication climates. It also describes the differences between assertive, aggressive, and nonassertive communication and provides examples of assertion messages.
The document discusses interpersonal relationship skills and effective communication styles. It identifies the importance of relationships and outlines elements of supportive and defensive communication climates. It also describes the differences between assertive, aggressive, and nonassertive communication and provides examples of assertion messages.
1. Identify the importance of interpersonal relationships
2. Recognize elements of supportive and defensive communication climates 3. Describe the differences among assertive, aggressive and nonassertive communication 4. Describe the characteristics of each element in the assertion messages 5. Provide examples of 4 parts of an assertion message
Main idea 1: Identify the importance of interpersonal relationships
- Interpersonal relationships are critical in both your work success and career progress. + Positive interpersonal relationships will allow effective communication and understanding among employees + Relating to your “boss” is one of the most important relationships you will establish in your career. - Interpersonal relationships are critical to success and happiness
Main idea 2:
- There are 2 categories – supportive and defensive climates
- There are 6 qualities within each category>
Supportive climate Description: Evaluation: Description messages that explain your Evaluative comments often begin with the feelings, your reactions and your needs to pronoun “you” others “you gave me unclear direction”, ‘You were Statements like “I am confused by your rude to that customers,”,… comments,”,… Problem orientation Control - Problem orientation is a point of view Control in a conflict situation expect the you share with another that says: other person to change their behaviour “We have a problem Controlling does not result in a win-win “We can find solution outcomes We can work together Spontaneity Strategy: for serious situation Spontaneity refers to genuine, natural way of Strategy, on the other hand, involves communicating with honesty and openness manipulation, tricks, or a planned script rather than free flowing, open communication. Empathy Neutrality Empathy communicates respect, Neutrality expresses a lack of concern with a understanding and acceptance to another, it detaches, impersonal tone. involves your ability to put yourself in Can result from Jack of first-hand experience, another’s place making it difficult for you to understand Empathic people consider: If I were you, how someone else’s feelings. However, neutrality would I feel? can also occur from self-centeredness and an unwillingness to be fully attentive to the sharing of others Equality Superiority Shares a sense of value and mutual respect Involves looking down on others, creating regardless power, status or position feelings of inadequacy, fault or failure You approach others with a sense of equality, you perceive their inherent worth, regardless of differences that may exist between you and them Provisionalism: an open-minded view of new Certainty: a closed-minded, know-it-all view ideas, trying new behaviors and seeking new of the world with no sense no need to for solutions changes - This list of qualities under supportive climates the foundation for the 4 part assertion messages
Main idea 3:
- There are 3 main styles of communication:
a) Nonassertive: - Definition: respecting others while stating your thoughts, fellings, wants, or needs indirectly or not at all b) Assertive: the most conductive
Nonassertive Assertive Aggressive
Definition respecting others Stating what you Stating thoughts, while stating your think, fell, want or wants, feelings or thoughts, feelings, need in a way that is needs directly and wants, or needs direct, honest, and honestly but in a way indirectly or not at all respectful of others that is disrespectful of others Advantages Are perceived as easy Builds trust, helps Certainty, a way of to please and maybe prevent conflicts, and getting needs met. more cooperative enables you to Also, somewhat team players communicate effective in effectively preventing conflict Dis Frequently fail to get their needs met, feel resentful about always giving in others and suffer low self-esteem from refusing to stand up for themselves
Communicating with people who are nonassertive can be frustrating because they rarely share their true thoughts and feelings
