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Sauce and Spoon Project Charter

The project will pilot tabletop menu tablets at two restaurant locations to increase efficiency and profits. Key goals include decreasing table turn time by 30 minutes, increasing daily guests by 10% and average check value to $75, and reducing food waste by 25% by the end of the second quarter. The tablets will integrate with existing POS and host software. Training staff and measuring employee satisfaction are also goals. The estimated $50,550 budget will cover tablet hardware/software, training, and maintenance costs.

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Chitralekha Mishra
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837 views3 pages

Sauce and Spoon Project Charter

The project will pilot tabletop menu tablets at two restaurant locations to increase efficiency and profits. Key goals include decreasing table turn time by 30 minutes, increasing daily guests by 10% and average check value to $75, and reducing food waste by 25% by the end of the second quarter. The tablets will integrate with existing POS and host software. Training staff and measuring employee satisfaction are also goals. The estimated $50,550 budget will cover tablet hardware/software, training, and maintenance costs.

Uploaded by

Chitralekha Mishra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Project Charter: [Table Top Menu Tablet Pilot]

DATE: [07/11/22]

Project Summary

Pilot launch of new tabletop menu tablets at the bar of two restaurant locations, North
& Downtown, by the end of April, to serve more guests in less time, increase product
mix and improve customer experience and employee satisfaction.

Project Goals

● Decrease average table turn time by 30 minutes, by the end of Q2, resulting in
decreased customer wait time
● Increase average daily guests by 10%
● Reduce food waste by 25% by end of Q2
● Increase average check value from $65 to at least $75 across all locations by
selling more appetizers and beverages by the end of Q2, resulting in increased
profits
● Increase appetizer sales by 15% average for both locations by the end of Q2
● Hire more cooks using FOH budget and savings from increased guests, to
meet the increased demand at kitchen
● Increase Product mix by adding more appetizer options

Deliverables
● Tablet packages for menu design/add-ons and coupons
● Tablet software integration with POS system and host software
● Training for staff on new technology adoption

Scope and Exclusion

In-Scope:
● Measure employee satisfaction and reduce employee turnover
● Staff Training

Out-of-Scope:
● Policy change on order returns

Benefits & Costs

Benefits:
● Decrease of table turn time reduces guest wait time and increases daily guests
count.
● Increase in appetizer sales increases the average check-value and meet
company’s product-mix goal
● Meeting food waste goal increases employee satisfaction of kitchen staffs and
reduces employee turnover

Costs:
● Training materials and fees - $10,000
● Hardware & software implementation across locations - $30,000
● Maintenance (IT fees) - $5000
● Updated website and menu design fees - $5000
● Other customization fees - $550

Budget Needed:
● Total Estimated budget: $50,550

Project Team

Project Sponsor: Omar Mubarak


Project Manager: Peta Tsosie
Project Team:
● Deanna Coleman (Director of Operations)
● Carter Ward (Executive Chief)
● Gilly Tyson (General Manager)
● Alex Schmidt (General Manager)
● Nia Williams (General Manager)
● Zane Dutchman (Kitchen Manager)
● Larissa Stein (Kitchen Manager)
● Seydou Diallo (Restaurant Technology Consultant)

Appendix:

Misalignments:
● Reallocate payroll to hire more kitchen staff
○ Further discussion to explore the use of in house cost
● Comping policy change on return orders with the goal of reducing food waste
○ Adjusting the policy change will be addressed separately of tablet rollout
and is moved to Operations discussion
● Define goals and measures to improve kitchen staff satisfaction
○ Further discussion with the executive chef to derive the specific metrics
● Integration of new software and hardware with the existing POS system & host
software
○ Connect with Account Services team for the integration

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