Activity Complete your project charter
Assignment Answer
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Project Summary
The project will develop and implement a new tablet menu disposed at the Sauce & Spoon
North and Downtown restaurant supporting the business growth, and improving the service
quality and customer digital experience.
Project Goals
● Implementing the pilot at the beginning of quarter two in both restaurants.
● Increase appetizer/cocktails sales by 10% using add-ons and offering coupons at North
restaurant at the end of June (end of Q2).
● Increase appetizer/cocktails sales by 20% using add-ons and offering coupons at
Downtown restaurants increased at the end of June (end of Q2).
● Increase average check value from $65 to $75 by the end of June by selling 15% more
appetizers and specialty beverages.
● Increase the overage daily guest counts by 10% by the end of June decreasing
The average table turn time is 30 minutes.
● Reduce food waste by 25% by the end of June by creating a feature for direct
communication between the guest and the kitchen.
● Train the staff on the new system by the beginning of quarter two.
● Integrate, configure and test properly the new system with the existing one by the
beginning of quarter two.
● Improve the restaurant rating between 4.5 and 5 stars by offering a digital experience to
customers using tablets by the end of quarter 2.
Deliverables
● Project Charter.
● Application/software layout and resources.
● Application/software design and information (menu).
● Add-on for appetizers/cocktails and coupons feature.
● Application/software Third-party integration.
● Equipment delivery and installation.
● Staff training.
● Clear data points to track metrics at the end of June.
Scope and Exclusion
In-Scope:
● Training materials
● Hardware and software implementation across locations
● Maintenance up to the end of the year (EOY)
● Website and menu design update
● Data result from the analysis
Out-of-Scope:
● Company policy adjustment.
Benefits & Costs
Benefits
● Increase the company profit.
● Reduce the company expenses with staff and turnover.
● Reduce the company expenses with food waste.
● Improve the customer experience.
● Improve the food and service quality.
● Reduce the human error in ticketing.
● Facilitate the onboard training.
● Real data points to track metrics and measure success.
Costs:
● Training material fees: $10,000
● Hardware and Software implementation across locations: $30,000
● Maintenance (IT fees through EOY): $5,000
● Update website and menu design fee: $5,000
● Other customization fees: $ 550
Appendix:
● Raising the average check total will be an answer to the plan to encourage customers to
order more appetizers by a 15% average. Alex (General Manager, Downtown) believes
that can increase by 20% while Gilly (General Manager, North) believes that will not
have any increase at his restaurant due to the public.
● The payroll reallocation was discussed but still not a goal due to the uncertainty. As
discussed with Deanna (Email: Project Goals) and Alex (Meeting: Decreasing Guest
Time) we need more data to create a clear and measurable goal.
● The goal <Reduce guest wait time'' was canceled due to its correlation with the goal
<Decrease the overage table turn time by 30 minutes= and can be measured by this
point. This alignment was discussed in a meeting with Alex, and Gilly and informed
Deanna.
● A new goal may be added after Carter (Executive Chef) provides specific metrics for
measuring the improvement of the satisfaction of the kitchen staff.
