Curriculum Vitae

Name : Zaenal Arifin bin Hasyim

Sex : Male

Weight / Height : : 70kg / 167cm

Place, Date of birth : Jember, 06 July 1987

Religion : Islam

Nationality : Indonesia

Address : Sawo street No.63, Tegal- Central java – Indonesia

Passport Number : C 4718303

Validity : 26 September 2024

Phone number / WA : +6281901090851

E- mail address : arifin_zaenalhotelier@yahoo.co.id

Skype ID : https://join.skype.com/invite/MySD7ZfGrFEx

Computer skills : Windows (XP, Vista, Word – Excel – Power point, Opera system,
Micros Fidelio and symphony, POS system, FMC.

Vaccine Covid-19 : Dose 1: (Sinovac) (06 April 2021)

Dose 2: (Sinovac) (01 September 2021)

Booster :(Astra) (18 March 2022)

Education Background

Formal

- Diploma l Hotel and Tourism Graha Wisata Semarang 2009

- Senior High School Madrasah Aliyah Negeri O1 2007
- Junior High School SLTPN 02 Karangawen 2004

Working Experience

- July 2007 - September 2007 on the job training F&B department

Grand Candi Semarang Hotel, Indonesia
Position: Waiter
Cuisine: International
Responbility; Providing excellent wait service to
ensure satisfaction. Taking customer orders and
delivering food and beverages. Making menu
recommendations, answering questions and
sharing additional information with restaurant
patrons

- April 2009 - August 2011 Park Hyatt Jeddah Hotel Marina, club and Spa
Southern cornice Al- Hamra Jeddah KSA
Position: Waiter (Opening Team)
Cuisine: International and Arabic cuisine.
Responbility; Providing excellent service to
ensure satisfaction. Taking customer orders and
delivering food and beverages. Making menu
recommendations, answering questions and
sharing additional information with restaurant
patrons

- October 2011- November 2013 Anantara Eastern Mangroves Hotel Abu Dhabi

Position: Outlet Captain (Opening Team)

Cuisine; International Cuisine & Arabic

Responbility; Person In charge per each section

to ensure all guests order and satisfaction
there.
- December 2013 - July 2015 Waldorf Astoria Palm Jumeirah Dubai

Position: Outlet Supervisor (Opening Team)

Cuisine; Asian Semi Fine dining.

Responbilty; Organizing workflow and ensuring

that employees understand their duties or
delegated tasks. Monitoring employee
productivity and providing constructive
feedback and coaching.

- August 2015 – Oct 2016 Inaya Putri Bali Nusa Dua, Indonesia

Position: Assistant Restaurant Manager

(specialty restaurant, Opening Team)

Cuisine; Asian

Responbility; Ensuring company policies are

followed. Optimizing profits by controlling
costs. Hiring, training and developing new
employees. Resolving customer issues to their
overall satisfaction. Maintaining an overall
management style that follows company best
practices.

- Oct 2016 – Nov. 2017 Ritz Carlton Bali Nusa Dua Area, Indonesia
Position: Assistant Beach Club Manager
Cuisine; International
Responbility; In charge for beach club
operational and activity, ensuring company
policies are followed. Optimizing profits by
controlling costs. Hiring, training and
developing new employees. Resolving customer
issues to their overall satisfaction. Maintaining
an overall management style that follows
company best practices.
- Nov. 2017 – June 2019 Montigo Hotel Nongsa Batam, Indonesia

Position: Outlet Manager

Cuisine: International Cuisine

Responsibility; Managing overall Day Dining

Restaurant, IVD & Banquet operational. Leading
Food and Beverage team. Ensuring exceptional
customer service and managing and conducting
Human resource activity.

- July 2019 – June 2020 Holiday Villa Hail – Kingdom Saudi Arabia

Pre-Opening Team

Position: Assistant F&B Manager

Cuisine: International & Arabic Cuisine

Responsibility; In conjuction with F&B Manager

to be responsible for the day to day operations
of restaurant, banqueting, inclusing bar areas.
Ensuring that the required the right training and
standard og service are delivered consistently
and that opportunities to maximise revevenue
are full utilised

- August 2020 – Sept. 2021 Fox Hotel Jayapura

Position: F&B. Manager

Cuisine: International & Asian Cuisine

Responsibility; Responsible for the management

and achievement of profit for all food and
beverage operations in the hotel including
restaurants, bars, kitchen operations, catering
and banquet operations. Food and beverage
managers must comply with food safety
regulations and may also design the menus.
 - Nov. 2021 – Present Angsana Saranam Wellbeing, Bali

Pre-Opening Team

Position: Restaurant Manager

Cuisine: International & Asian Cuisine

Responsibility; Managing over all Day Dining

Restaurant, IRD & Banquet operational.
Ensuring exceptional customer service and
managing and conducting Human resource
activity, include maintaining the revenue,
profitability and quality goals. Ensure efficient
over all F&B operations, as well as maintain
high production, productivity, quality, and
customer-service standards.

Certificate

- “SHORT TRAINING PROGAM “casual Banquet at Food and Beverage

Department from HORISON Hotel, Indonesia.
- Certificate Training program in Grand Candi Semarang Hotel, Indonesia.
- Certificate Basic Training International Course Graha Santika Premier
Semarang, Indonesia.
- Certificate Opening Park Hyatt Jeddah Hotel, KSA.
- Certificate Eastern Mangroves by Anantara Hotel Abu Dhabi.
- Certificate from Waldorf Astoria Palm Jumeirah Dubai, UAE
- Certificate Wine training Waldorf Astoria Palm Jumeirah Dubai, UAE.
- Certificate Spirit and Cocktail Training from Tonique company.
- Certificate Pre – Opening team of Inaya Putri Bali Hotel – Indonesia
- Certificate Ritz Carlton Bali Hotel – Indonesia.
- Certificate from Montigo Hotel Batam - Indonesia.
- Certificate from Holiday Villa Hail – KSA
- Certificate from Fox Hotel Jayapura - Indonesia