Higher Nationals

Internal verification of assessment decisions – BTEC (RQF)

INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title BTEC Higher National Diploma in Computing

Mrs. Vindyani Saranga

Assessor Internal Verifier
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver a Training
Assignment title
Programme

Roshen Anthony
Student’s name

List which assessment Pass Merit Distinction

criteria the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST

Do the assessment criteria awarded

match those shown in the assignment Y/N
brief?

Is the Pass/Merit/Distinction grade

awarded justified by the assessor’s
Y/N
comments on the student work?
Has the work been assessed
Y/N
accurately?
Is the feedback to the student:
Give details:

• Constructive?
Y/N
• Linked to relevant assessment
criteria? Y/N

• Identifying opportunities for

improved performance?
Y/N

• Agreeing actions? Y/N

Does the assessment decision need

Y/N
amending?
Assessor signature Date

Internal Verifier signature Date

Programme Leader signature (if
Date
required)
 Confirm action completed
Remedial action taken

Give details:

Assessor signature Date

Internal Verifier
Date
signature

Programme Leader signature

Date
(if required)

Roshen Anthony Unit: Professional Practice

 Higher Nationals - Summative Assignment Feedback Form
Student Name/ID Roshen Anthony Jude

Unit Title Unit 03: Professional Practice

Assignment Number 1 Assessor Mrs. Vindyani Saranga

Date Received 18-10-2020

Submission Date
1st submission
Date Received 2nd
Re-submission Date
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction P1 P2 M1 D1
Descripts

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & Distinction P3 P4 M2 M3 D2
Descripts

LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5 P6 M4 D3
Descripts

LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7 P8 M5 D4
Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place
and grades decisions have been agreed at the assessment board.

Roshen Anthony Unit: Professional Practice

Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor signature Date

Student signature Date

Roshen Anthony Unit: Professional Practice

General Guidelines

1. A Cover page or title page – You should always attach a title page to your assignment. Use
previous page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.

Word Processing Rules

1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Use 1.5 line spacing. Left justify all paragraphs.
3. Ensure that all the headings are consistent in terms of the font size and font style.
4. Use footer function in the word processor to insert Your Name, Subject, Assignment No,
and Page Number on each page. This is useful if individual sheets become detached for
any reason.
5. Use word processing application spell check and grammar check function to help editing
your assignment.

Important Points:

1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the
compulsory information. eg: Figures, tables of comparison etc. Adding text boxes in the
body except for the before mentioned compulsory information will result in rejection of
your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late
submissions will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as
illness, you may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You
will then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text
citation and a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade
could be reduced to A REFERRAL or at worst you could be expelled from the course

Roshen Anthony Unit: Professional Practice

Student Declaration

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present
it as my own without attributing the sources in the correct form. I further understand what it
means to copy another’s work.

1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be
my own, and where I have made use of another’s work, I will attribute the source in the
correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is
not attached to the assignment.

Roshen.anthony@gmail.com 15/12/2020
Student’s Signature: Date:
(Provide E-mail ID) (Provide Submission Date)

Roshen Anthony Unit: Professional Practice

Higher National Diploma in Business
Assignment Brief
Student Name /ID Number Roshen Anthony / KIR/A-014777

Unit Number and Title Unit 3: Professional Practice

Academic Year 2021/22

Unit Tutor Mrs. Vindyani Saranga

Assignment Title Work Related Learning Report: Design and Deliver a

Training Programme

Issue Date 18-10-2020

Submission Date

IV Name & Date

Submission format

The submission should be in the form of an individual report written in a concise, formal business style using
single spacing (refer to the assignment guidelines for more details). You are required to make use of
headings, paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using Harvard referencing system. Please provide in-text citation and a list of references using
Harvard referencing system. Please note that this is an activity-based assessment and your report should
include evidences to the activities carried out individually and/or in a group.

To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6
members.

Unit Learning Outcomes:

Roshen Anthony Unit: Professional Practice

 LO1 Demonstrate a range of interpersonal and transferable communication skills to a
target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.

Scenario

Roshen Anthony Unit: Professional Practice

 Assume yourself as the event coordinator working in an event planning organization specialized in delivering
trainings on IT and soft skills. you have been appointed to design and deliver a training event on IT /Soft Skills
to an identified audience. You are required to complete the project within 2 months and the training plan
and resources should be finalized as per the requirement of the client.

You are required to form a group of not more than 6 members in order to carry out the event. The event will
be headed by an event manager/ leader and each group member will be assigned a set of tasks. While
designing and delivering the event,

• the skills required to make the event successful

• challenges faced during the design/ delivery
• Critical evaluation of the problems, challenges faced and the methods used to overcome them
• The need for continuously develop in a professional environment

Need to be thoroughly considered.

At the end of the event, produce an individual report by each member covering the following tasks.

Task 1:

Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.

• Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.
• Goal and objectives of the project
• Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings
• Challenges/ problems identified and the plan to overcome them
• A project schedule with the activities, milestones and contingencies identified.

Task 2

Research different problem-solving techniques that can be used to solve the identified problems in task 1
and demonstrate how critical reasoning can be applied to identify a solution to the identified problems.

Roshen Anthony Unit: Professional Practice

 Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.

Task 3

Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.

Discuss the importance of having dynamic team members in a group to meet its goals by referring to the
role assigned to the group members and analyse how team dynamics among your group members effectively
helped to achieve the shared project goal.

Task 4

Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in your
organization.

Produce a continuous professional development (CPD) plan using the criteria identified above with relevant
to the responsibilities, required skills, performance objectives for the members of your team. Compare and
contrast different motivational theories and discuss how they can be helpful to improve the performance of
the team members and meet the objectives of the developed CPD plan.

Roshen Anthony Unit: Professional Practice

Pearson Higher Nationals in
Computing
Unit 03: Professional Practice

Roshen Anthony Unit: Professional Practice

Table of Contents
2 Executive Summary ...................................................................................................... 5
3 Acknowledgement ........................................................................................................ 6
4 About the training event ............................................................................................... 7
4.1 Secret Passing ........................................................................................................ 7
4.2 Cup Pyramid.......................................................................................................... 7
4.3 Spaghetti tower ...................................................................................................... 7
4.4 The wedding .......................................................................................................... 8
5 Different communication styles and formats to design and deliver the training event.9
5.1 Verbal communication .......................................................................................... 9
5.2 Non-verbal communication ................................................................................... 9
6 Effective time management skills are used to plan the event. .................................... 11
6.1 Specific ................................................................................................................ 11
6.2 Measurable .......................................................................................................... 11
6.3 Assignable ........................................................................................................... 11
6.4 Realistic ............................................................................................................... 12
6.5 Timely ................................................................................................................. 12
6.6 Goals and objectives of the project ..................................................................... 13
6.7 Professional schedule to plan the event............................................................... 14
6.8 Contingent planning for the event. ...................................................................... 15
7 Interpersonal skills ...................................................................................................... 16
7.1 Stakeholder identification ................................................................................... 20
8 Challenges and problems during the planning and executing the event..................... 22
8.1 Problem-solving technics that used to plan and execute an effective event ....... 23
8.1.1 Brainstorming .............................................................................................. 23
8.1.2 SWOT Analysis ........................................................................................... 24
8.2 Applying critical reasoning ................................................................................. 25
8.2.1 Critical path Analysis ................................................................................... 25
8.2.2 Advantages and disadvantages of Critical Path Analysis (CPA)................. 27
9 Team Dynamics .......................................................................................................... 28
9.1 Roles and Responsibilities of Team B ................................................................ 28
9.2 Evaluation of writer’s role and contribution ....................................................... 29
9.3 Challenges and how the team overcame ............................................................. 29
9.4 Tuckman’s theory used on the event ................................................................... 30

Roshen Anthony Unit: Professional Practice

 9.4.1 Forming ........................................................................................................ 30
9.4.2 Storming....................................................................................................... 30
9.4.3 Norming ....................................................................................................... 30
9.4.4 Performing ................................................................................................... 30
9.4.5 Adjourning ................................................................................................... 31
9.5 Leadership qualities that writer has ..................................................................... 31
9.5.1 Patience ........................................................................................................ 31
9.5.2 Transparency ................................................................................................ 31
9.5.3 Confidence ................................................................................................... 31
9.5.4 Continuing professional development plan ................................................. 31
9.6 Personal SWOT analysis ..................................................................................... 32
9.7 Writers Continuing professional development plan ............................................ 33
10 Motivational theories .............................................................................................. 35
11 References ............................................................................................................... 45

Roshen Anthony Unit: Professional Practice

Figure 1 SMART concept (Author developed) ................................................................. 11
Figure 2 Professional schedule .......................................................................................... 14
Figure 3 stakeholder map ................................................................................................... 21
Figure 4 Critical Path analysis ........................................................................................... 26
Figure 5 Secret Passing 1.0 ................................................................................................ 37
Figure 6 Secret Passing 1.1 ................................................................................................ 37
Figure 7 Cup pyramid 1.0 .................................................................................................. 38
Figure 8 Cup pyramid 1.1 .................................................................................................. 38
Figure 9 Spaghetti tower .................................................................................................... 39
Figure 10 the wedding 1.0 ................................................................................................. 40
Figure 11 the wedding 1.1 ................................................................................................. 40
Figure 12 using nonverbal communication during the event............................................. 41
Figure 13 using Forms during the Event............................................................................ 42
Figure 14 using nonverbal communication........................................................................ 43
Figure 15 Brainstorming sessions ...................................................................................... 44

Roshen Anthony Unit: Professional Practice

1 Executive Summary

This Assignment was created as an individual Assignment for the Higher National
Diploma of Computing. Team A, B, C, D, E and F were assigned to do the training event,
to transfer knowledge about soft skills within 8 weeks. We, the writer's team successfully
conducted the session for D.A Rajapaksa Vidyalaya.

Roshen Anthony Unit: Professional Practice

2 Acknowledgement

Many people have contributed to the success of this Report. Although a single sentence
hardly suffices, the author would like to thank Almighty God for blessing him with his
grace.

The author is profoundly indebted to his class guide, Ms Vindyani Saranga, for innumerable
acts of timely advice; encouragement and the author sincerely express his gratitude to her.
Her guidance made the author complete the report. The author extends his sincere and
heartfelt thanks to Ms Vindyani Saranga, for providing him the right ambiance for carrying
out this work.

The author expresses his immense pleasure and thankfulness to all the teachers and staff
for the cooperation and support. In addition, a huge thank to the google and other sources
that the author have used in this report.

Last but not the least, he thanks all others, and especially his classmates who in one way or
another helped him in the successful completion of this work.

The author hopes contributors will recognize that he has done his best to reflect the variety
of views and the wealth of information, which were so generously provided, to him. The
author takes full and sole responsibility for the content of the report and for any errors or
misrepresentations of fact or opinion it may contain.

Regards,

The Author,

Roshen Anthony

Roshen Anthony Unit: Professional Practice

3 About the training event

Three teams were divided in the HND batch 8 to deliver a coaching session on IT/ Soft
skills to D.A Rajapaksa Vidyalaya. As the prefects of D.A. Rajapaksa Vidyalaya, it is
necessary to develop soft skills to improve their life and professional career in the future.
Therefore, the event conductors, writer and team decided to deliver a session about soft
skills. There were four activities that helped to improve soft skills. In the session writer
and the team mainly considered what are soft skills, how they going to improve them.
Also, through activities, prefects were able to find whether they have soft skills or not.

During the event, there were 4 activities. Three activities were planned before the event
and one activity has to be created to manage the time. The activities were “Secret
passing”, “Cup pyramid”, “spaghetti tower”, and “The Wedding”

3.1 Secret Passing

In this event, the students must make one line. Students cannot talk to each other’s. one of
the team members did action to one student who is last of the line. The students have to
memorize the small action and show it to students who stand in front of him/her. While
doing this action other students cannot watch that.

In this activity, the team try to improve communication skill.

Appendix 1: secret passing/photograph

3.2 Cup Pyramid

In this event the students have divided into 5 teams each team contains 8 members. Each
team has a coordinator given by the team. Each team has 12 paper cups and 2 rubber
bands with 4 threads attached to each rubber band. The team needs to make 2 pyramids
using paper cups but they cannot touch the cups. The paper cups must touch with the help
of the given rubber bands.

In this activity, the writer and the team try to improve the planning a task and teamwork.

Appendix 2: Cup pyramid/photograph

3.3 Spaghetti tower

In this activity, each team has 20 spaghetti sticks, one marshmallow, one roll of tape. The
team needs to build a tower with the help of spaghetti sticks and tape. Finally, the team
needs to stick the given marshmallow on the top of the tower and the tower should not

Roshen Anthony Unit: Professional Practice

break after sticking the marshmallow. During this event students had fun and they learn to
plan a task before they started.

In this activity, the writer and the team try to improve planning and resource
management.

Appendix 3: Spaghetti tower

3.4 The wedding

This activity has to be added because the event was going to end too early. So, the writer
suggests this activity. The only material the team has to buy is newspapers. The
newspapers were bought from a shop near to the school. The objective is to dress one
student from each team as a bride or a bridegroom by using newspapers but if a team
wish to dress a bride a boy must represent, if the team wish to dress a bridegroom a girl
must represent.

In this activity, the writer and the team expect creativity, resource management and
avoiding fear to the audience.

Appendix 4: The Wedding

Roshen Anthony Unit: Professional Practice

4 Different communication styles and formats to design and deliver the training
event.

Communication simply can be defined as an exchange of some ideas to do a task

effectively. So, it is very useful to have a different style of communication to make this
event better. There are 2 types of communication that are used during the planning era
and event day. Those are verbal communication and non-verbal communication.

4.1 Verbal communication

Verbal communication is an action which is help share information between two parties
by using speech. Furthermore, any interaction that use to be made in speech is isolated as
verbal communication.

As the event coordinator, three teams were able to make some verbal communication

Able to do some brainstorming sessions to take a rough idea about the event. Also
discussed what type of session that is going to be held and discussed about the contents
that to add to the letters such as permission letter from the school, permission from the
lecturer etc.

During the event, speakers spoke in confidence because it is necessary to deliver the
points.

During the activities team members were appointed to the groups except the announcer to
make sure the doubts and to explain the activity.

Also, as the event coordinator, it is needed to get permission from the school principal so
the team leader and another team member spoke with the principal about the event that
how the team is going to deliver the contents to the prefects

Appendix 5: Verbal communication

4.2 Non-verbal communication

Non-verbal communication is which helps to communicate without spoken language. A
coin has two sides same as communication it is necessary to have both non-verbal and
verbal communication to deliver effective communication. There are several
communication styles that the writer and the team used. Below brief explanation contains
what kind of non-verbal communication that used how the team able to use those.

Roshen Anthony Unit: Professional Practice

Body language: body language was mostly used by the announcers. Because they had to
deliver some points about soft skills. Body language is an act that helps to deliver the
message very easily to a listener.

WhatsApp Messages: author and the team cannot have a meeting every time so the team
made a group and sent messages to each other. WhatsApp messaging help to save our
time.

Emails: emails are used to send some documents such as permission letters, presentations
to the lecturer to check whether there are any issues to change.

Powerpoint Presentation: powerpoint presentation helps to display briefly what the

announcers going to deliver to listeners.

Forms: As a team, to check their mind about the society gave them a form which includes
some questions about their role models, about their future ambition etc. also as learning
human beings that team needs to know about their mistakes so gave them a feedback
form.

Appendix 5

Roshen Anthony Unit: Professional Practice

5 Effective time management skills are used to plan the event.

When planning the event, it is necessary to manage the time because everyone in the team
had their works also, therefore, the team had less than two months. So, when the team had
their first meeting tried to organize and prioritize the work.

The writer and the team set goals that they can achieve. First, they had a brainstorming
session about the event how they going to do it. So, the ideas that came from the team
members were written on paper.

According to the Kenneth Blanchard and Spencer Johnson who developed the “SMART”
concept is well helped to manage time. The writer has included how their team used
SMART to manage the time. In the word SMART, each letter refers to a definition.

Figure 1 SMART concept (Author developed)

5.1 Specific
Specific mean when planning a task, it may have sub-tasks same as the training event.
When the team planned the event, they had sub-goals, those goals are specific. For
example, where are we going to do the event? What are the activities going to do? How
we are going to collect resources?

5.2 Measurable
Every goal must be monitored its progress if there isn’t any progress it is just a waste of
time. The writer and team checked every goal. For example, when planning the activities
writer checked every whether the team arranged the items which need for the activities. It
is necessary to have feedback about every goal when managing the time

5.3 Assignable
It is easy when assigning works to team members so it will help to do every work parallel.
In the writer’s team, the team was divided into announcers, activities, refreshments and
paper works. It helps to plan the event in time and manage the item.

Roshen Anthony Unit: Professional Practice

5.4 Realistic
Every goal that needs to an event must be realistic or can be achieved due to the given
time frame. The reason is given time is limit. So, it is necessary to manage the time. As
the team coordinator, writer and the team when planning the activities consider the time
that how long that takes for activity and thought about items for the activities can be
bought or not.

5.5 Timely
To achieve a goal, it needs a time period because it helps to motivate every member and
helps to manage the time. The writer and the team set a time period for each sub-goals so
the team can achieve goals easily. Also, the team had 2 months to plan the event.

Roshen Anthony Unit: Professional Practice

5.6 Goals and objectives of the project
As the coordinator of the event, the event must be managed in several ways such as time,
team members, etc. therefore, it is necessary to identify the goals and objectives of the
event. According to group members to specify the objectives and goals the team spoke
about the event and noted the goals on a paper. After writing their work. The below work
list help to make prioritize the work. Prioritizing the work helps in several ways, mainly
in time management.

Important Not important

Urgent • Deadlines • Meetings other
• Meetings peoples
• Planning the event • Attempting calls
• Selecting a school • Interruption
to dot the event
• Getting permission
from the Esoft
metro college to do
the event and to use
the logo
Not urgent • Meeting with • Lazy team members
principle
• Preparing leaflets
for the students
• Printing an official
T-shirt

Table 1Prioritizing work

Roshen Anthony Unit: Professional Practice

5.7 Professional schedule to plan the event
A professional schedule is a list of activities and deliverables of a project with a start and
end date. As in another way it is a task list of interrelated tasks and dependencies.

Figure 2 Professional schedule

Roshen Anthony Unit: Professional Practice

5.8 Contingent planning for the event.
Contingent planning is a very important part of an event because, fail of the event can
cause any reason therefore, every possibility must consider when planning an event. The
writer and the team considered this very well. The team planed backup plans for every
move.

Before the event, several problems can be caused for the event. Such as selecting a
school, selecting announcers, making a presentation, selecting activities etc.

When selecting a school there was a contingency whether there any school would be
permitted to do an event due to the Covid-19 pandemic. Therefore, as contingent
planning, the team members spoke with several school principals which are listed down
before. These schools were selected by considering the distance between the school and
the E-soft institute of Kiribathgoda, whether every team member can travel to the school.
As the team planned the team got permission to do the event in D.A. Rajapaksa
Vidyalaya.

When selecting announcers, the lecture asked to do a presentation for the students by
splitting them into groups. The lecturer chose 6 announcers for the event but as a backup
plan, the team had to select another announcer for the event.

Activities are the main part of the event, so the team had to choose activities considering
cost, time and is it suit for the students? According to the above three conditions the team
chose three activities for the event but the writer suggested another activity, because
according to the writer if the team couldn’t do an activity due to any reason there should
be a backup activity. There was a special of this backup activity, this activity does not
need to buy any resources.

Roshen Anthony Unit: Professional Practice

6 Interpersonal skills

Interpersonal skills are most important in human life. Interpersonal skills mean how a
person interacts with another person ethically and politely. Interpersonal skills are noticed
in various times such working place, in a group event etc. interpersonal skills are a
combination of personal effectiveness, working with others, use of initiative and
developing negotiation skills. Therefore, a person with better interpersonal skills would
be led to successful goals.

Therefore, in the writer’s team, the team members had various interpersonal skills.

Listening skills: how to interpret both verbal and non-verbal messages sent by others

Emotional Intelligence: it is a skill that able to understand and manage own and others
emotion

Team working: able to work with others by forming a group to achieve a common task
both formal and informal

Negotiation, persuasion and influencing skills: this is a skill that can find mutually
agreeable for the growth of the task.

Conflict resolution and mediation: this is a skill that helps to resolve interpersonal conflict
and disagreements positively.

Problem-solving and decision making: this is a skill that helps to define and solve the
problem to achieve the goal.

Roshen Anthony Unit: Professional Practice

These interpersonal skills help to analyse the interpersonal skills of the members. The
below table shows the interpersonal skill analysation of team members.

Team member Listenin Emotional Team Negotiatio Conflict Problem

g skills Intelligenc workin n, resolutio -solving
e g persuasion n and and
and mediatio decision
influencing n making
skills
Roshen anthony ✓✓✓ ✓✓✓ ✓✓ ✓ ✓ ✓✓
Chamath ✓✓✓ ✓✓✓ ✓✓✓ ✓ ✓ ✓
Dilshan
Wasundara ✓ ✓ ✓ ✓✓ ✓ ✓
Warnakelasoori
ya
Thulitha prasad ✓✓ ✓ ✓✓✓ ✓✓✓ ✓ ✓
Amasha ✓✓ ✓ ✓✓ ✓ ✓✓✓ ✓
Manahari
Mishen Nigel ✓✓✓ ✓ ✓✓✓ ✓ ✓ ✓✓✓
Table 2 Interpersonal skill evaluation of team members during delivering the event

Used every time Used sometimes Never used

✓✓✓ ✓✓ ✓

The below table shows the interpersonal skill evaluation for the writer and how the writer
should improve.

Roshen Anthony Unit: Professional Practice

Professional Current How the writer used How to improve
Skills Situation during delivering the
event
Listening skills Strong The writer always Need to interact with
listen to the team people.
member and try to
solve their problems
and considered every
opinion that team
members gave
Emotional Strong The writer always -
Intelligence thinks about the team
members. When team
members didn’t attend
a meeting the writer
personally asked them.
Team working Need to The writer tries to work Try to interact with
improve with the team but more team works and
sometimes the writer try to do a sport such
tries to work alone as a football, cricket
etc.
Negotiation, Week The writer didn’t use The writer needs to
persuasion and this skill. interact with more
influencing skills group works and
suggest more
opinions
Conflict Week The writer didn’t use The writer always
resolution and this skill. needs to manage his
mediation stress.
Problem-solving Need to The writer used this The writer needs to
and decision improve skill when planning the use technics to solve
making activities.

Roshen Anthony Unit: Professional Practice

 problems when he
meets a challenge
Table 3 Writer's interpersonal skill evaluation

Roshen Anthony Unit: Professional Practice

6.1 Stakeholder identification
A stakeholder is an individual or a group of individuals that can impact the project. These
stakeholders can be categorized into two parts, internal and external. Stakeholders impact
may affect in a bad way or good way. Every stakeholder in the project won't be directly
involved in the project.

When considering the training event there are internal and external stakeholders that are
interesting in the event.

The below table shows the stakeholders and their interests.

Stakeholder
Internal Interest

To deliver effective knowledge about the

The Lecturer in charge
Personal Practice module.

To accomplish the training event

Team Members
successfully
External Interest
Gain Knowledge about leadership and be
The target audience in the school
confident in work. Improve interpersonal
(Board of prefects in D.A. Rajapaksa
skills
Vidyalaya)

The students who are interested in higher

E-soft
education.
Table 4 Stakeholder map

Roshen Anthony Unit: Professional Practice

The below figure shows the stakeholder map briefly

Figure 3 stakeholder map

Roshen Anthony Unit: Professional Practice

7 Challenges and problems during the planning and executing the event

As the coordinator of this event, the writer and the team faced many challenges. When
considering the challenges, these can separate into two parts, during planning the event
and during the event the below table shows the challenges and problems faced by the
team.

During the planning time During the event

• Getting permission from school • One announcer came late to the
during Covid-19 pandemic event
• Choosing suitable activities. • The resources that must be
• Selecting contents to deliver to the prepared are not prepared well.
students • Handling the sounds is poor.
• trying the activities at the last • Took more time to start the event
moment
• some team members avoid
meetings.

Table 5 challenges faced during delivering the event

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7.1 Problem-solving technics that used to plan and execute an effective event
Problem-solving is an interpersonal skill that everyone should have in their lives because
every day everyone performing a task or tasks therefore problems can be faced due to any
reason. So, the problem must be solved and solved quickly. The decision that is taken
could cause different outcomes. The quality of a solution is measured by how fast it’s
taken and the perfect solution for the problem, not an alternative. Therefore, several
problem-solving technics used by the team.

Specifying problems

Problems are generated when there is a difference between what is actual situation and
what is planned. If a person is guided toward a clear objective or goal, it is too much of a
problem to consider the obstacles encountered on his/her path to success. A common
feature is simply a problem that occurs when performing a particular task. Nevertheless,
the big phenomena here are solving the problem.

The writer’s team faced several problems in doing such an event during the Covid-19
pandemic. So, the team try to convince principals in a different school to take permission
to do this event. As a result of the team’s dedication, D.A. Rajapaksa Vidyalaya was
permitted to do this event to their Board of prefects.

Also, some methods can be used and used by the team to solve problems and challenges.

7.1.1 Brainstorming
Brainstorming is gathering different ideas and thoughts on one main topic through
discussion with team members. This is the most common method used by every group
when the group met with a challenge. Brainstorming is an informal method to solve
problems but it helps to find new ideas, opinions and thoughts for the event. These
meetings or sessions encourage team members thoughts. In a brainstorming session, a
small idea that given by a team member could be a perfect solution for the problem.
Participating in a brainstorming session, every team member felt that they are
contributing to the solution.

The team used a brainstorming session at the very beginning to list down the tasks before
planning the whole event and that helps to prioritise the tasks. Also, the team had another
brainstorming session to plan the budget and to choose the activities. So, the hardest part
was choosing activities. The activities shouldn’t be common, suitable for students and

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shouldn’t consume more time. So, the team members gave brand new ideas for the
activities and with the help of the lecturer, activities are selected.

Appendix 6:

7.1.2 SWOT Analysis

SWOT stands for Strengths, Weakness, Opportunities and Threats. Strengths are the
beneficial factors in the group. Weakness is defined as harmful factors that exist in the
team. Opportunities are factors that bring advantage for the team. Also, threats are factors
that badly impact the team. SWOT analysis helps to find both good and bad aspects that
can affect the team. By analysing this it helps to reduce vulnerabilities and reduce the
chances of failures.

The writer’s team did use the SWOT analysis but the team didn’t list down it. So, in their
meeting, the members spoke about those and critically used those benefits to the team.
This analysis helps to carry out the group tasks in a better way and hold the event
successfully and this SWOT analysis was used for individuals in the team to finish some
tasks in a better way such as making a presentation, modifying activities etc.

The SWOT analysis spoke for the group was helped to take some decisions for the leader.
Also, this affects some team members in a good manner. According to the team’s SWOT
analysis below Analysis was prepared by the writer.

Strengths Weakness
• The team has good speakers • Some members are not managing
• Presenters are quick learners the time
• There is an understanding among • Some members didn’t attend a
team members meeting
Opportunities Threats
• The chosen school was near to the • The country situation is not good
E-SOFT enough to conduct an event.
• Our lecturer is an immediate
respondent, gives attention at
times if need
Table 6 team SWOT analysis

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7.2 Applying critical reasoning
7.2.1 Critical path Analysis
Critical path analysis can help to schedule and manage complex problems on a training
event and critical path analysis (CPA) helps the writer to plan all the tasks that be
completed as part of a project. Training event CPA is shown below

Activity Duration Procedures

A Undertaking project 1 day
B Kick off meeting 1 A
C Arrange 1 B
professional
schedule
D Write the project 4 C
proposal
E Granting permission 2 D
from ESOFT
F Review and 3 D
approval project
proposal
G Searching the school 4 F
and collecting
details
H Select a school 1 G
I Meet the principal at 2 H
the school
J Selecting training 1 I
session topics
K Prepare handouts 4 J
and presentation
L Rehearsal 5 K
M Printing handouts 1 K
N Deliver the event 1 L

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 O Project closeout 14 N
document
submission
Table 7 Work Break Down System (WBS)

Critical Path

Figure 4 Critical Path analysis

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7.2.2 Advantages and disadvantages of Critical Path Analysis (CPA)
Advantages Disadvantages
Planning managers will be out of danger, The external variables of the company are
such as delays or postponements. impractical to manage.
If the plan is implemented simultaneously, Difficulties in applying multiplex
the time can be saved instead of operations
consuming the time one by one.
Enables the organization to make high- If this CPA is not used properly, the
quality choices whole operation would be invalid.
It is possible to procure services and CPA cannot be assured, while the
specifications on time, even with lower management has to operate on it as well.
costs.
Table 8 advantages and disadvantages of CPA

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8 Team Dynamics

A team is a collection of several individuals to achieve a common task. Team dynamics

are simply known as the factors that highly affect the performance of the team members.
Team dynamics also depend on how well understanding between team members.

8.1 Roles and Responsibilities of Team B

Working with a team is gives many experiences to life. As the event coordinator, it is
necessary to understand every member to achieve the task at the highest level. To plan
and execute the event every member must work to their fullest potential. Therefore, every
member has a role to play to fulfil the task at the highest level. According to Dr Meredith
Belbin, some roles help to do the event. Therefore, the writer and the team appointed
suitable roles according to Belbin’s theory.

Sharper The writer Amasha Manahari

Challenges the
team to improve
Action-oriented
Implementer Puts ideas into Wasundara
roles
action Warnakelasooriya
Complete finisher Ensure thorough, Wasundara
timely completion Warnakelasooriya
Coordinator Acts as a Mishen Nigel
chairperson
People-oriented Team worker Encourages Thulitha Prasad
roles cooperation
Resource investigator Explores outside Thulitha Prasad
opportunities
Plant Presents new Roshen
ideas and
approaches
Thought oriented
Monitor-evaluator Analyse the Chamath Dilshan
roles
options
Specialist Provides Chamath Dilshan
specialised skills
Table 9 team members' roles according to Belbin's theory

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8.2 Evaluation of writer’s role and contribution
According to Belbin’s theory, the writer’s role was Plant. Activities are the main part of
the event. So, the writer suggests some activities that are fun and Can learn from them.
So, the leader and the other members agreed to these activities. During the event, the
event was going to end soon. As a plan of the team, the writer suggests an activity called
“The Wedding”. The material that the team needs to buy is newspapers. There was a
newspaper seller near to the school it was a great opportunity to create another activity for
the event.

8.3 Challenges and how the team overcame

Challenges Recommend solution
Getting Permission from the school To get approval during the Covid-19
pandemic it is necessary to speak with the
principal directly and get permission
Clashes between members Discuss the problem and solve it
Listen to both opinions.
If opinions won’t work reassign them to
another task.

Team members don’t complete their tasks Check their problems personally solve it
and waste time If a task is difficult, reassign to a different
task.
Team members do not attend meetings Check whether they have any highly
important personal work
If there is any send every update of the
meeting
If there isn’t any motivate him.
if he/she is too far to attend the meeting
join him/her online
Table 10 challenges and how the writer's team overcame

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8.4 Tuckman’s theory used on the event
To get an idea about the Team dynamics of team B Tuckman’s theory is considered. It
contains five stages about how a team develop.

• Forming
• Storming
• Norming
• Performing
• Adjoining

8.4.1 Forming
This stage is simply known as Orientation. The team that builds with individuals are
unknown to each other in this stage. For Team B this stage is not important because all
the members were well known to each other. In this stage, every team spoke about their
Project goals, individuals’ interest and potential

8.4.2 Storming
In this is stage reality and difficulty of completing the task affect every member. So, that
will come up with certain clashes of opinions among team members and can question the
leadership of the leader. In this stage, the team members attempt to raise them in the team
and establish their position. As a newly formed team, the team leader reminded every
member that disagreements are normal among team members and every decision must not
take by only one person. The decisions must discuss.

8.4.3 Norming
During this stage team members will appreciate other members decisions and opinions
and the team start to settle into a groove. In team B writer’s ideas that given for activities
are appreciated accepted by the team members.

8.4.4 Performing
When a team reaches these stage members are confident in their work, they can work
without supervision and every member has a good view of the project. Team B reached
the performing stage very well. Every member in the worked with their full potential

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8.4.5 Adjourning
This stage where team get dismiss after the project. This stage also known as mourning
because team members have grown close and feel loss about the experience.

8.5 Leadership qualities that writer has

Leadership qualities are not only for a leader but also every person must have in their life.
Without these qualities a person cannot fulfil their personal life or professional life.

8.5.1 Patience
Leader can face for many challenges such as questioning the leadership, team members
will escape their job etc. for every challenge that face by the leader must be patience. It
will help to take correct decision.

8.5.2 Transparency
This a good leadership Quality that writer has. This creates a good image about leader and
his/her work. During the planning writer shares everything with the team mates.

8.5.3 Confidence
Leader must confidence in everything during the task. It will make a very good strength
to team members to continue their work. There may be any failures but the leader must
turn it into a strength.

8.5.4 Continuing professional development plan

Continuing professional development (CPD) helps to maintain, update and gain
knowledge about skills needed for the writer’s professional role. Continuing development
is an extremely important investment in writer’s professional path. Benefit of making
CPD plan is not only for the writer but also for the team members.

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8.6 Personal SWOT analysis
Strengths Weaknesses
• Self-learner • Unable to manage stress
• Good in communication with • Work nervously and quickly which
others draw back to failures.
• Good knowledge in mathematics
Opportunities Threats
• Being an Engineer student in • Unable to manage time
University of Moratuwa
• Increasing the knowledge work in
a team.
Table 11 Writer's personal SWOT analysis

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8.7 Writers Continuing professional development plan

Name: Current Position: Date Started:

Roshen Anthony HND Student

Career Mission Statement (What you intend to accomplish, and why)

Entrepreneur. Ability to pursue the enterprises with experiences obtained from working in
the organizations and great leadership qualities. and proper management provides a lot
benefit.
Major Career Goals (What you need to accomplish in the medium term to further your
mission)
Goal: Completing
Target Goal: build an own Target
HND with merits and
Date: September 2021 company Date: 2025
Distinctions
Goal: completing BSc
(Engineer) in Target Goal: develop the Target
university of Date: 2024 company Date: 2027
Moratuwa
Goal: work in many Target Goal: creating Target
companies Date: 2022 branches Date: 2030
Skills Audit
A: I have accomplished this skill/I demonstrate high competence
B: I have this skill/competency but some improvements could be made
C: I need to improve this skill/competency
D: I need to put in considerable work to develop this skill/competency
E: I need to acquire this skill/develop this competency

Rank Rank
Skill/Competency No Skill/Competency No
6m 1yr 3yr 6m 1yr 3yr
w w
Computer literacy B B A A Team building B B A A

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 speaking skills B A A A Planning & B B B A
organizing

Listening skills A A A A Time management C B B A

Writing skills B B A A Motivating others B A A A

Decision making B A A A Intrapersonal skills B B A A

Leadership quality B B A A Self confidence C C B A

Table 12 Writer's CPD

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9 Motivational theories

Motivational theory Motivational needs Description

according to theory
Maslow- hierarchy of • Physiological needs This theory contains five
needs • Safety and security needs. According to theory
• Belongingness and satisfied needs do not
love motivate. When individuals

• Self-esteem try to fulfil higher needs

• Self-actualization when lower needs are

fulfilled.
Alderfer-ERG theory • Existence needs This theory someway
• Relatedness needs similar to Maslow-
• Growth needs hierarchy of needs but
there are only 3 needs.
Alderfer agreed with
Maslow about unsatisfied
needs motivate people.
McClelland theory • Achievement This theory completely
• Affiliation different from above two
• Power theories. according to
McClelland there are no
existing needs there are
developing needs. These
depends on the individual’s
culture and behaving
environment.
Herzberg- two factor • Hygiene Factors In this theory basically
theory • Motivating factors includes job satisfaction. If
any individual does have
satisfaction about his/her
job the individual will
motivate.

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 Skinner’s reinforcement • Positive According to this theory
theory reinforcements behaviour affect to the
• Negative motivation. Such as
reinforcement appreciation, a good mark
etc.
Vroom’s expectancy theory • Expectancy In this theory individuals
• Instrumentality expect if they are capable
• Valence of something. When
individual have
Expectancy,
Instrumentality and valence
the individual will
motivate.
Adams’ equity theory • Treat equitably In this basically individual
• Receive what fair expect the equality. If they
for their efforts and are considered equitably
costs and receive what they got
the individual will motivate
Table 13 comparison between motivational theories

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Evidence

Appendix 1:

Figure 5 Secret Passing 1.0

Figure 6 Secret Passing 1.1

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Appendix 2:

Figure 7 Cup pyramid 1.0

Figure 8 Cup pyramid 1.1

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Appendix 3:

Figure 9 Spaghetti tower

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Appendix 4:

Figure 10 the wedding 1.0

Figure 11 the wedding 1.1

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Appendix 5:

Figure 12 using nonverbal communication during the event

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Appendix 6

Figure 13 using Forms during the Event

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 Figure 14 using nonverbal communication

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Appendix 6

Figure 15 Brainstorming sessions

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10 References

1. Projectmanager.com (2020). What Is Project Management?. [ONLINE] Available at:

https://www.projectmanager.com/project-management. [Last Accessed 19 November
2020].

2. Pavel Ku (2020). Methods and Exercises for Effective Problem Solving. [ONLINE]
Available at: https://medium.com/hygger-io/methods-and-exercises-for-effective-
problem-solving-3503dfabbd02. [Last Accessed 19 November 2020].

3. James Smart (2020). 35 problem solving techniques and activities to create effective
solutions. [ONLINE] Available at: https://www.sessionlab.com/blog/problem-solving-
techniques/. [Last Accessed 19 November 2020].

4. Stephanie Ray (2020). Understanding Critical Path in Project Management (Example

Included). [ONLINE] Available at: https://www.projectmanager.com/blog/understanding-
critical-path-project-management [Last Accessed 23 November 2020].

5. Maria-Elianna Constantinou (2020). Critical Path Analysis. [ONLINE] Available at:

https://www.getrevising.co.uk/grids/critical_path_analysis [Last Accessed 24 November
2020].

6. Kerry L Williams (2020). What Is Team Dynamics?. [ONLINE] Available at:

https://www.sportsrec.com/354170-what-is-team-dynamics.html.[Last 25 November
2020].

7. Keelin Donaghy (2020). THE KEY TO GOOD TEAM DYNAMICS. [ONLINE]

Available at: https://www.orangeworks.ie/blog-team-dynamics/. [Last Accessed 25
November 2020].

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8. The Open University (GB) (2016). Working in groups and teams. [ONLINE] Available
at: https://www.open.edu/openlearn/ocw/mod/oucontent/view.php?printable=1&id=1367.
[Last Accessed 25 November 2020].

9. Barasha Medhi (2020). Importance Of Teamwork: 6 Greatest Benefits. [ONLINE]

Available at: https://blog.vantagecircle.com/importance-of-teamwork/ [Last Accessed 26
November 2020].

10. Deirdre Scully (2020). The 5 stages of team development. [ONLINE] Available at:
https://www.teamwork.com/blog/the-5-stages-of-team-development-what-you-need-to-
know/. [Last Accessed 26 November 2020].

11. William Malsam (2020). What Is a Project Sponsor?. [ONLINE] Available at:
https://www.projectmanager.com/blog/what-is-a-project-sponsor. [Last Accessed 27
November 2020].

12. Monster.co.uk (2020). Team Leader Job Description Sample. [ONLINE] Available
at: https://www.monster.co.uk/advertise-a-job/hr-resources/hr-strategies/job-
descriptions/team-leader-job-description/. [Last Accessed 27 November 2020].

13. Nod-A & Makestorming (2020). What is the role of a good facilitator. [ONLINE]
Available at: https://www.medium.com/makestorming/what-is-the-role-of-a-good-
facilitator-69562587598c. [Last Accessed 27 November 2020].

14. Bev Attfield (2020). 5 challenges of teamwork (and how to overcome them).
[ONLINE] Available at: https://blog.jostle.me/blog/5-challenges-of-teamwork-and-how-
to-overcome-them. [Last Accessed 28 November 2020].

15. Skillsyouneed.com (2020). Continuous Professional Development (CPD). [ONLINE]

Available at: https://www.skillsyouneed.com/ps/continuing-professional-
development.html.[Last Accessed 28 November 2020].

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16. LSBF Staff (2020). What is the Purpose of Continuing Professional Development
(CPD)?. [ONLINE] Available at: https://www.lsbf.org.uk/blog/news/education-
careers/what-is-the-purpose-of-continuing-professional-development-(cpd). [Last
Accessed 28 November 2020].

17. Dr Janet Fitzell (2020). The importance of continuing professional development.

[ONLINE] Available at: http://www.professionalsaustralia.org.au/managers/blog/the-
importance-of-continuing-professional-development/.[Last Accessed 28 November
2020].

18. Vassilena Valchanova (2020). 4 steps to a successful personal development plan.

[ONLINE] Available at: https://www.enhancv.com/blog/personal-development-
plan/.[Last Accessed 28 November 2020].

19. Skillsyouneed.com (2020). Personal Development Planning. [ONLINE] Available at:

https://www.skillsyouneed.com/ps/planning-personal-development.html.[Last Accessed
30 November 2020].

20. Robert Half (2020). How to conduct a skills audit with your employees. [ONLINE]
Available at: https://www.roberthalf.co.uk/advice/human-resource-management/how-
conduct-skills-audit-your-employees.[Last Accessed 30 November 2020].

21. Dowling.D, Hadgraft.R, Carew.A, McCarthy.T, Hargreaves.D, Baillie.C, Male.S,

(2020). Engineering Your Future: An Australasian Guide. 4th ed. Australia: John Wiley
& Sons Australia, Ltd.

22. Ravi (2020). 5 Stages of Team Development – What PM Should Do In Each Stage?.
[ONLINE] Available at: https://www.scholar99.com/stages-of-team-development/. [Last
Accessed 1 December 2020].

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Grading Rubric

Grading Criteria Achieved Feedback

LO1 Demonstrate a range of interpersonal and transferable

communication skills to a target audience.

P1 Demonstrate, using different communication styles and

formats, that you can effectively design and deliver a training
event for a given target audience.

P2 Demonstrate that you have used effective time

management skills in planning an event.

M1 Design a professional schedule to support the planning of

an event, to include contingencies and justifications of time
allocated.

D1 Evaluate the effectiveness and application of interpersonal

skills during the design and delivery of a training event.

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 LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.

P3 Demonstrate the use of different problem-solving

techniques in the design and delivery of an event.

P4 Demonstrate that critical reasoning has been applied to a

given solution.

M2 Research the use of different problem-solving techniques

used in the design and delivery of an event.

M3 Justify the use and application of a range of solution

methodologies.

D2 Critique the process of applying critical reasoning to a

given task/activity or event.

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 LO3 Discuss the importance and dynamics of working within
a team and the impact of team working in different
environments.

P5 Discuss the importance of team dynamics in the success

and/or failure of group work.

P6 Work within a team to achieve a defined goal.

M4 Analyse team dynamics, in terms of the roles group

members play in a team and the effectiveness in terms of
achieving shared goals.

D3 Provide a critical evaluation of your own role and

contribution to a group scenario.

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 LO4 Examine the need for Continuing Professional
Development (CPD) and its role within the workplace and for
higher-level learning.

P7 Discuss the importance of CPD and its contribution to own

learning.

P8 Produce a development plan that outlines responsibilities,

performance objectives and required skills, knowledge and
learning for own future goals.

M5 Compare and contrast different motivational theories and

the impact they can have on performance within the
workplace.

D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.

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