Professional

Practice

Name: Madushan silva

Reg NO: 00070163
Unit: 3 / Sunday batch
Assignment No: 1
Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title BTEC Higher National Diploma in Computing

Assessor Internal Verifier

Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver a Training
Assignment title
Programme

Madushan silva
Student’s name
List which assessment Pass Merit Distinction
criteria the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST

Do the assessment criteria awarded

match those shown in the assignment Y/N
brief?

Is the Pass/Merit/Distinction grade

awarded justified by the assessor’s
Y/N
comments on the student work?
Has the work been assessed
Y/N
accurately?
Is the feedback to the student:
Give details:

• Constructive?
Y/N
• Linked to relevant assessment
criteria? Y/N

• Identifying opportunities for

improved performance?
Y/N

• Agreeing actions? Y/N

Does the assessment decision need

Y/N
amending?
Assessor signature Date

Internal Verifier signature Date

Programme Leader signature (if
Date
required)
 Confirm action completed
Remedial action taken

Give details:

Assessor signature Date

Internal Verifier
Date
signature

Programme Leader signature

Date
(if required)

2|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Higher Nationals - Summative Assignment Feedback Form
Student Name/ID Madushan silva / 00070163

Unit Title Unit 03: Professional Practice

Assignment Number 1 Assessor

Date Received
Submission Date
1st submission
Date Received 2nd
Re-submission Date
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction P1 P2 M1 D1
Descripts

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & Distinction P3 P4 M2 M3 D2
Descripts

LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5 P6 M4 D3
Descripts

LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7 P8 M5 D4
Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place
and grades decisions have been agreed at the assessment board.

3|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor signature Date

Student signature Date

4|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01

5|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
General Guidelines

1. A Cover page or title page – You should always attach a title page to your assignment. Use
previous page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.

Word Processing Rules

1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Use 1.5 line spacing. Left justify all paragraphs.
3. Ensure that all the headings are consistent in terms of the font size and font style.
4. Use footer function in the word processor to insert Your Name, Subject, Assignment No,
and Page Number on each page. This is useful if individual sheets become detached for
any reason.
5. Use word processing application spell check and grammar check function to help editing
your assignment.

Important Points:

1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the
compulsory information. eg: Figures, tables of comparison etc. Adding text boxes in the
body except for the before mentioned compulsory information will result in rejection of
your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late
submissions will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as
illness, you may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You
will then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text
citation and a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade
could be reduced to A REFERRAL or at worst you could be expelled from the course

6|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Student Declaration

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present
it as my own without attributing the sources in the correct form. I further understand what it
means to copy another’s work.

1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be
my own, and where I have made use of another’s work, I will attribute the source in the
correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is
not attached to the assignment.

Student’s Signature: madushan Date:05/06/2021

(Provide E-mail ID) (Provide Submission Date)
tharindumadushan267@gmail.com

7|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Higher National Diploma in Business
Assignment Brief
Student Name /ID Number Madushan silva / 00070163

Unit Number and Title Unit 3: Professional Practice

Academic Year 2021/22

Unit Tutor

Assignment Title Work Related Learning Report: Design and Deliver a

Training Programme

Issue Date

Submission Date

IV Name & Date

Submission format

The submission should be in the form of an individual report written in a concise, formal business style using single spacing
(refer to the assignment guidelines for more details). You are required to make use of headings, paragraphs and subsections
as appropriate, and all work must be supported with research and referenced using Harvard referencing system. Please
provide in-text citation and a list of references using Harvard referencing system. Please note that this is an activity-based
assessment and your report should include evidences to the activities carried out individually and/or in a group.

To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6 members.

8|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Unit Learning Outcomes:

LO1 Demonstrate a range of interpersonal and transferable communication skills to a

target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.

Scenario

9|Page
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Assume yourself as the event coordinator working in an event planning organization specialized in delivering trainings on IT
and soft skills. you have been appointed to design and deliver a training event on IT /Soft Skills to an identified audience.
You are required to complete the project within 2 months and the training plan and resources should be finalized as per the
requirement of the client.

You are required to form a group of not more than 6 members in order to carry out the event. The event will be headed by
an event manager/ leader and each group member will be assigned a set of tasks. While designing and delivering the event,

• the skills required to make the event successful

• challenges faced during the design/ delivery
• Critical evaluation of the problems, challenges faced and the methods used to overcome them
• The need for continuously develop in a professional environment

Need to be thoroughly considered.

At the end of the event, produce an individual report by each member covering the following tasks.

Task 1:

Demonstrate how you are planning to effectively deliver the training event by designing a professional project plan with
following details.

• Roles appointed to group members and an evaluation of interpersonal skills of each member that justifies the
assigned role in the team.
• Goal and objectives of the project
• Evidences to the meetings conducted with the client and the team members and the findings/ outcomes of the
meetings
• Challenges/ problems identified and the plan to overcome them
• A project schedule with the activities, milestones and contingencies identified.

Task 2

Research different problem-solving techniques that can be used to solve the identified problems in task 1 and demonstrate
how critical reasoning can be applied to identify a solution to the identified problems.

10 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Critically evaluate the solution methodology used to solve one of the identified problems and justify how selected
methodology helped you to successfully solve the problem and achieve the project objectives.

Task 3

Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate your own role and
contribution to the group for the completion of the training event.

Discuss the importance of having dynamic team members in a group to meet its goals by referring to the role assigned to
the group members and analyse how team dynamics among your group members effectively helped to achieve the shared
project goal.

Task 4

Discuss with examples, the importance of continuous professional development (CPD) in a work setting by evaluating the
range of CPD criteria that can be used to measure the effectiveness of your employees in your organization.

Produce a continuous professional development (CPD) plan using the criteria identified above with relevant to the
responsibilities, required skills, performance objectives for the members of your team. Compare and contrast different
motivational theories and discuss how they can be helpful to improve the performance of the team members and meet the
objectives of the developed CPD plan.

11 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Contents
Task 1:

Demonstrate how you are planning to effectively deliver the training event by designing a
professional project plan with following details.
Introduction………. ……………………………………………………23
Define what is professional project……………………………………. 23
Define project planning ……………………………………………….. 24
Define S.M.A.R.T.goals ………………………………………………. 24
Define C.L.E.A.R.goals ……………………………………………….. 24
Project management approach ………………………………………… 26
Describe project scope ………………………………………………… 26
Describe milestone…………………………………………………….. 26
Work breakdown structure………………………………………………26
Management plan……………………………………………………… 26
Communications……………………………………………………….. 26
Define cost management plan …………………………………………. 26
Define schedule management plan…………………………………….. 27
Define quality management plan……………………………………… 27
Poor preparation……………………………………………………….. 28
Inadequate documentation and tracking………………………………. 28
Bad leadership ………………………………………………………….28
Present whats app group chat screenshots /
emails exchanged /meeting minutes…………………………………… 31

12 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Contents
Task 2

Research different problem-solving techniques that can be used to solve the identified
problems in task 1 and demonstrate how critical reasoning can be applied to identify a
solution to the identified problems.

Critically evaluate the solution methodology used to solve one of the identified problems
and justify how selected methodology helped you to successfully solve the problem and
achieve the project objectives.

Define what is a problem………………………………………………….32

Specification of the problem………………………………………………32
Defining the problem ……………………………………………………..32
Describe problem solving activities……………………………………….33
Describe problem solving tools and methods ……………………………..34
Brainstorming ……………………………………………………………..34
SWOT analysis…………………………………………………………….34
Five Whys method…………………………………………………………35
The drill down technique…………………………………………………..35
Solution methodologies……………………………………………………36
Define solution methodologies…………………………………………….36
Abstraction…………………………………………………………………36
Analogy…………………………………………………………………….36
Lateral thinking…………………………………………………………….36
Root cause analysis………………………………………………………...36

13 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Contents

Task 3

Work in your team by contributing your skills and knowledge to meet the project goal.
Critically evaluate your own role and contribution to the group for the completion of the
training event.

Discuss the importance of having dynamic team members in a group to meet its goals by
referring to the role assigned to the group members and analyse how team dynamics among
your group members effectively helped to achieve the shared project goal.

Define what is a team …………………………………………………37

Describe the benefits of teamwork…………………………………….37

Describe team Dynamics………………………………………………37

Belbin’s theory [team roles ] cont.…………………………………….38

Roles and responsibilities of participants……………………………...39

Team leader plant……………………………………………………...39

Secretary coordinator …………………………………………………39

Treasure, monitor , evaluator …………………………………………39

Resource investigator …………………………………………………39

Shaper …………………………………………………………………39

Specialist…… …………………………………………………………39

Team worker.. …………………………………………………………40

Implementer …………………………………………………………40

Crew participated for the presentation………………………………...40

Contingency plan for the presentation………………………………...41

14 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Contents

Task 4
Discuss with examples, the importance of continuous professional development (CPD) in
a work setting by evaluating the range of CPD criteria that can be used to measure the
effectiveness of your employees in your organization.
Produce a continuous professional development (CPD) plan using the criteria identified
above with relevant to the responsibilities, required skills, performance objectives for the
members of your team. Compare and contrast different motivational theories and discuss
how they can be helpful to improve the performance of the team members and meet the
objectives of the developed CPD plan.

Define continuous professional development [CPD] ………………………42

Describe professional development ………………………………………42

Describe personal development…………………………………………….43

Define importance of CPD ………………………………………………...43

What is a professional development ………………………………………43

Parts of a professional development ………………………………………43

Describe plan self-assessment or skill audit ………………………………43

Define goals ………………………………………………………………43

Define strategies…………………………………………………………….44

Define resources…………………………………………………………….44

Timelines……………………………………………………………………44

Motivation theories………………………………………………………….44

15 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Figures

Figure 1 – Meeting 1………………………………………………………… 29

Figure 2 – Screenshot of chat 01………………………………………………29

Figure 3 – Meeting 2………………………………………………………… 29

Figure 4 – Screenshot of chat 02………………………………………………30

Figure 5 – Screenshot of chat 03………………………………………………30

Figure 6 – Meeting 3………………………………………………………… 30

Figure 7 – E mail screenshot …………………………………………………31

Figure 8 – Problem solving diagram 1……………………………………….. 33

Figure 9 – SWOT analysis …………………………………………………34

Figure 10 – 5Whys method diagram 2……………………………………….. 35

Figure 11 – Drill down technique funnel ……………………………………..35

Figure 12 – Root cause analysis ………………………………………………36

Figure 13 – Belbin’s theory……………………………………………………38

Tables

Table 01 – Member characters ………………………………………………40

Table 02 – Contingency plan …………………………………………………41

16 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Acknowledgement

First of all, I would like to thank my subject teacher, Miss Eranga. She helps us more to
complete this assignment and she correction our all of points that here we added. After
our Esoft, Esoft teachers, members & their materials help us to do this. Finally, my
parents and friends whose study with me here. All are help me to this assignment do as a
successfully. Thank you very much.
And I really thank for my project group and my friends.

[Keep text intentionally]

17 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Assume yourself as the event coordinator working in an event planning organization
specialized in delivering trainings on IT and soft skills. you have been appointed to design
and deliver a training event on IT /Soft Skills to an identified audience. You are required
to complete the project within 2 months and the training plan and resources should be
finalized as per the requirement of the client.

You are required to form a group of not more than 6 members in order to carry out the
event. The event will be headed by an event manager/ leader and each group member will
be assigned a set of tasks. While designing and delivering the event,

• the skills required to make the event successful

• challenges faced during the design/ delivery
• Critical evaluation of the problems, challenges faced and the methods used to
overcome them
• The need for continuously develop in a professional environment

Need to be thoroughly considered.

[Keep text intentionally]

18 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
1. the skills required to make the event successful.

Communication
Communication is an important arsenal in any leader’s skillset. And given the fact that
the majority of a project manager’s time is spent communicating with others, it’s only
natural that project managers are able to communicate effectively with a wide gamut of
people: both within an organization, and outside. It’s crucial that project managers are
able to share their vision, goals, plans and strategies as well as the business values derived
from the outcome of a project consistently and effectively to people at different
hierarchies.
Share a vision
A successful leader is someone who has a vision of where to go and the ability to
articulate it. Successful project managers possess the skills to understand and visualize
the big picture associated with any project and are able to effectively convey this to the
entire project team.
Team management
Project managers just don’t need to lead teams from a strategic perspective, but also from
an operational perspective. A successful project manager is adept at directing and
coordinating members of the team by delegating tasks, resolving conflicts, setting project
milestones, evaluating progress and promoting overall teamwork.
Delegating
Delegation is a leadership style that is critical in many situations, but delegating
responsibilities wisely is something that needs to be learnt over time. A leader who uses
this approach simply to shirk responsibility or to put blame elsewhere is simply misusing
his/her role. For it to be effective, project managers need to prioritize the tasks and make
their team members believe in their abilities for specific tasks. It’s also important for
managers to understand the strengths and weaknesses of their team members and delegate
tasks accordingly.
Creativity
The ability to create something that is novel and creative is essential to any project
manager as businesses look to acquiring new projects and sustain growth in the long run.
Project Managers also need to promote out of the box thinking when things start to
deviate from the initial plan. Managers who realize that their teams is their biggest asset
work to develop a culture where creativity and individual feedback are encouraged and
valued.
Honesty
Honesty is an integral characteristic of any leader. As a manager, you need to be honest
and ethical as you set benchmarks and standards for your team members to follow. If you
are willing to show commitment and stick to your own set of values and ethics, chances
are it will rub on your team mates as well and inspire them to follow suit.
19 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
2. challenges faced during the design/ delivery

Time Management

Managing your time well, can help you to improve in your career and teamworking in
general. Organizing each day helps you to complete work on time, stay engaged during
important meetings and give you space to be creative and proactive in your tasks. Having
strong time-management skills can ultimately lead to accomplishing key goals and
helpful for your professional development.

Time, in project management, is analyzed down to its smallest detail. The amount of time
required to complete each and every component of a project is analyzed. Once analysis
has taken place, those components are broken down even further into the time required to
do each task. Obviously from all of this we are able to estimate the duration of the project
as well as what and how many/much resources need to be dedicated to that particular
project Actually, we had limited time.
"The project processes are performed by the project team with stakeholder interaction and
generally fall into one of two major categories.

Scope/Quality

The scope of a project (often called the Scope of Work) is a clear, specific statement as to
what has been agreed to be performed/achieved in a particular project. In other words, the
scope expressly lays out the functions, features, data, content, etc. that will be included in
the project at hand. You could also say that the scope clearly expresses the desired final
result of a project.

Resources/Cost
This element of the Triple Constraint is known as either Resources or Cost. Resources
always cost money so the two are interchangeable in many ways. When we talk about the
cost of a project, we are talking about what needs to be applied or assigned to the project
in terms of money and effort in order to make things happen. With that we managed
everything related.
Poor Preparation
You need to have a clear picture of what you’re going to do, in advance – as much as
possible. Otherwise, you may find yourself upstream without a paddle. You need to know
what project success looks like at the beginning and don’t lose focus of it. Hence, if you
don’t have a clear focus at the earliest stage of the process, you are making things harder
on yourself. Have a meeting, even if it is lengthy, with stakeholders to discuss their
expectations on cost, time and product quality. Know how you will execute your tasks in
order to meet everyone’s expectations.

20 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
3. Critical evaluation of the problems, challenges face and the methods used to
overcome them.

Manage problems.

Some problems had such far reaching. consequences that they can threaten the success of
the entire project. The most common we had people problems.
Thing we did was to avoid those problems Paying attention to small signs of emerging
problems, such as a team member’s increased tension and irritability, loss of enthusiasm,
or inability to make decisions. When I see signs like these, get to the heart of the problem
quickly and dealt with it. The theory I did follow “Don not let problem to grow from a
small irritant into a disaster and deal with it as soon as possible”.
Competence
When carrying out this relevant project, there are sub-sections and the leaders have been
assigned to those relevant sections. Even though it is a single project as a whole, there are
many teams inside it. Each team will be competitive in order to gain the best of the each,
because the other teams will be monitoring each other, what they do what they say and do
they progress. Having a winning track record is the surest way to be considered
competent. The competition among the teams will gain the best of them. Expertise in
leadership skills is another dimension in competence. The ability to work, analyze,
challenge, inspire, be demonstrated if leaders are to be seen as capable and competent. So
as in this project’s sub teams, the members, leaders must gain competitive skills in order
to be better and bigger in minds.
Problem Solving Skills
When an issue occurs, the first person in whom we focus is the leader. All the times, the
members and others expect the leader to be fresh and cool. Innovative ideas will be
expected by him as a good plant for the foundation of the team with roots so deep. When
a problem occurs, the members hope to stay still and fixed strongly no matter how hard
the wind is. The plant, the leader is where we hold upon. Although an effective leader is
said to share problem-solving responsibilities with the team, we expect our project leaders
to have excellent problem-solving skills themselves.
Fair
Fairness is what people want. Good leaders don’t have favorites in the team. They reward
for results not partiality; they promise fairness.
Flexible
The good leader is able to flex. They alter and adapt their style according to the situation,
context and circumstances they experience. They welcome new ideas and change.

21 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
4. The need for continuously develop in a professional environment

A professional environment is one that results in a workplace full of highly competent,

respectful, mature, and accountable employees working towards a common goal.

[Keep text intentionally]

22 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Task 1:

Demonstrate how you are planning to effectively deliver the training event by designing a
professional project plan with following details.

• Roles appointed to group members and an evaluation of interpersonal skills of each

member that justifies the assigned role in the team.
• Goal and objectives of the project
• Evidences to the meetings conducted with the client and the team members and the
findings/ outcomes of the meetings
• Challenges/ problems identified and the plan to overcome them
• A project schedule with the activities, milestones and contingencies identified.

Introduction

What is a professional project plan? Simply put, a project is a series of tasks that need to
be completed in order to reach a specific outcome. A project can also be defined as a set
of inputs and outputs required to achieve a particular goal. Projects can range from simple
to complex and can be managed by one person or a hundred.
Projects are often described and delegated by a manager or executive. They go over their
expectations and goals and it’s up to the team to manage logistics and execute the project
in a timely manner. Sometimes deadlines can be given or a time limitation. For good
project productivity, some teams break the project up into individual tasks so they can
manage accountability and utilize team strengths. (Wrike.com, 2017)

What is professional project?

professional project is the supervision and the control of work required to complete the
project vision. The project team carries out the work needed to complete the project,
while the project manager schedules, monitors, and control the various project tasks.
Projects being temporary and unique things that they are require the project manager to be
actively involved with the project implementation.

[Keep text intentionally]

23 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Project Planning
This phase is the key to successful project management and focuses on developing a
roadmap that everyone will follow. This phase typically begins with setting goals. Two of
the more popular methods for setting goals are S.M.A.R.T. and CLEAR:
S.M.A.R.T. Goals – This method helps ensure that the goals have been thoroughly
vetted. It also provides a way to clearly understand the implications of the goal-setting
process.
• Specific – To set specific goals, answer the following questions: who, what, where,
when, which, and why.
• Measurable – Create criteria that you can use to measure the success of a goal.
• Attainable – Identify the most important goals and what it will take to achieve them.
• Realistic – You should be willing and able to work toward a particular goal.
• Timely – Create a timeframe to achieve the goal.

C.L.E.A.R. Goals – A newer method for setting goals that takes into consideration the
environment of today’s fast-paced businesses.
• Collaborative – The goal should encourage employees to work together.
• Limited – They should be limited in scope and time to keep it manageable.
• Emotional – Goals should tap into the passion of employees and be something they
can form an emotional connection to. This can optimize the quality of work.
• Appreciable – Break larger goals into smaller tasks that can be quickly achieved.
Refundable – As new situations arise, be flexible and refine goals as needed.
During this phase, the scope of the project is defined, and a project management plan is
developed. It involves identifying the cost, quality, available resources, and a realistic
timetable. The project plans also includes establishing baselines or performance
measures. These are generated using the scope, schedule and cost of a project. A baseline
is essential to determine if a project is on track.
At this time, roles and responsibilities are clearly defined, so everyone involved knows
what they are accountable for. Here are some of the documents a PM will create during
this phase to ensure the project will stay on track:

24 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
• Scope Statement – A document that clearly defines the business need, benefits of the
project, objectives, deliverables, and key milestones. A scope statement may change
during the project, but it shouldn’t be done without the approval of the project
manager and the sponsor.

• Work Breakdown Schedule (WBS) –This is a visual representation that breaks down
the scope of the project into manageable sections for the team.

• Milestones – Identify high-level goals that need to be met throughout the project and
include them in the Gantt chart.

• Gantt chart – A visual timeline that you can use to plan out tasks and visualize your
project timeline.

• Communication Plan – This is of particular importance if your project involves

outside stakeholders. Develop the proper messaging around the project and create a
schedule of when to communicate with team members based on deliverables and
milestones.

• Risk Management Plan – Identify all foreseeable risks. Common risks include
unrealistic time and cost estimates, customer review cycle, budget cuts, changing
requirements, and lack of committed resources.

[Keep text intentionally]

25 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Project Management Approach
This section of the Project Plan is where you outline the overall management approach for
the project. This section should describe, in general terms, the roles and authority of
project team members. It should also include which organizations will provide resources
for the project and any resource constraints or limitations.
Project Scope
State the scope of the project in this section of the Project Management Plan. The scope
statement from the project charter should be used as a starting point; however, the project
plan needs to include a much more detailed scope than the charter. This detail should
include what the project does and does not include.
Milestone
Provide a summary list of milestones including dates for each milestone. Include an
introductory paragraph in this section which provides some insight to the major
milestones. This section of the project plan template should also mention or discuss
actions taken if any changes to the milestones or delivery dates are required.
Work Breakdown Structure
This section of the Project Management Plan should discuss the WBS, WBS Dictionary,
and Schedule baseline and how they will be used in managing the project’s scope. The
WBS provides the work packages to be performed for the completion of the project.
Management Plan
This part of the Project Plan should describe your change control process. Ideally, this
process will be some type of organizational standard which is repeatable and done on
most or all projects when a change is necessary. Changes to any project must be carefully
considered and the impact of the change must be clear in order to make any type of
approval decisions.
Communications
The purpose of the Communications Management Plan is to define the communication
requirements for the project and how information will be distributed to ensure project
success. You should give considerable thought to how you want to manage
communications on every project. By having a solid communications management
approach you’ll find that many project management problems can be avoided.
Cost Management Plan
The Cost Management Plan clearly defines how the costs on a project will be managed
throughout the project’s lifecycle. It sets the format and standards by which the project
costs are measured, reported, and controlled. Working within the cost management
guidelines is imperative for all project team members to ensure successful completion of
the project.

26 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Schedule Management Plan
This section of the Project Plan provides a general framework for the approach which will
be taken to create the project schedule. Effective schedule management is necessary for
ensuring tasks are completed on time, resources are allocated appropriately, and to help
measure project performance. This section of the Project Plan should include discussion of the
scheduling tool/format, schedule milestones, and schedule development roles and
responsibilities.

Quality Management Plan

This portion of the Project Management Plan Template discusses how quality
management will be used to ensure that the deliverables for the project meet a formally
established standard of acceptance. All project deliverables should be defined in order to
provide a foundation and understanding of the tasks at hand and what work must be
planned. Quality management is the process by which the organization not only
completes the work but completes the work to an acceptable standard.

[Keep text intentionally]

27 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Challenges/ problems identified and the plan to overcome them.

Poor Preparation

You need to have a clear picture of what you’re going to do, in advance – as much as
possible. Otherwise, you may find yourself upstream without a paddle. You need to know
what project success looks like at the beginning and don’t lose focus of it. Hence, if you
don’t have a clear focus at the earliest stage of the process, you are making things harder
on yourself. Have a meeting, even if it is lengthy, with stakeholders to discuss their
expectations on cost, time and product quality. Know how you will execute your tasks in
order to meet everyone’s expectations.

Inadequate Documentation and Tracking

This is the responsibility of the project manager. Tracking milestones is how you are going
to know whether you are meeting expectations. Proper recording and monitoring lets the
PM identify where more resources are needed to complete a project on time.

Bad Leadership
When we see this word, leader, we usually think, the project manager. However, the people
at each management-level have a responsible to ensure that the project is successful.
Management should not micromanage but provide support to ensure that the PM can follow
through with the expectations placed upon them.

[Keep text intentionally]

28 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
WhatsApp group chat Screen shots/Emails exchanged/meeting minutes.

Figure 1: Meeting 1

Figure 2: Screenshot of chat 1

Figure 3: Meeting 2
29 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Figure 4: Screenshot of chat 2 Figure 5: Screenshot of chat 3

Figure 6: Meeting 3

30 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 Figure 7: Email screenshot

31 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Task 2

Research different problem-solving techniques that can be used to solve the identified
problems in task 1 and demonstrate how critical reasoning can be applied to identify a
solution to the identified problems.

Critically evaluate the solution methodology used to solve one of the identified problems
and justify how selected methodology helped you to successfully solve the problem and
achieve the project objectives.

What is a Problem?
The Concise Oxford Dictionary (1995) defines a problem as:
“A doubtful or difficult matter requiring a solution” and “Something hard to understand
or accomplish or deal with.
Problems are at the center of what many people do at work every day. Whether you're
solving a problem for a client (internal or external), supporting those who are solving
problems, or discovering new problems to solve, the problems you face can be large or
small, simple or complex, and easy or difficult.
A fundamental part of every manager's role is finding ways to solve them. So, being a
confident problem solver is really important to your success. Much of that confidence
comes from having a good process to use when approaching a problem. With one, you
can solve problems quickly and effectively. Without one, your solutions may be
ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.
(mindtools.com, 2021)

Specification of the problem

Having good, strong problem-solving skills can make a huge difference to your career.
Problems are at the center of what many people do at work every day. Problems you face
can be large or small, simple or complex, and easy or difficult. So, being a confident
problem solver is really important to your success.
Defining the Problem
The key to a good problem definition is ensuring that you deal with the real problem – not
its symptoms. For an example, if performance in your department is low, you might think
the problem is with the individuals submitting work. However, if you look a bit deeper,
the real issue might be a lack of training, or an unreasonable workload.

32 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Problem Identification
This requires deeper analysis. Identifying a problem can be a difficult task in itself. This
stage involves: detecting and recognizing that,
▪There is a problem.
▪Identifying the nature of the problem.
▪Defining the problem.

Problem solving activities.

Figure 8: Diagram 1

[Keep text intentionally]

33 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Problem solving Tools and methods.
Brainstorming
Brainstorming is a group creativity technique by which efforts are made to find a
conclusion for a specific problem by gathering a list of ideas spontaneously contributed
by its members.
In other words, brainstorming is a situation where a group of people meet to generate new
ideas and solutions around a specific domain of interest by removing inhibitions. People
are able to think more freely, and they suggest as many spontaneous new ideas as
possible. All the ideas are noted down without criticism and after the brainstorming
session the ideas are evaluated. (wikipedia.org)

SWOT Analysis

▪ SWOT Analysis, also known as the SWOT matrix, is an acronym for:

▪ Strengths: positive characteristics that give an advantage in its being.
▪ Weaknesses: critical characteristics that give a disadvantage in its being.
▪ Opportunities: a set of circumstances that makes it possible to do something in
advantage.
▪ Threats: a set of circumstances that could have a negative influence on the desired goal.

Figure 9

34 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Five Whys method
Sakichi Toyoda, the Japanese industrialist, inventor, and founder of Toyota Industries,
developed the 5 Whys technique in the 1930s. It became popular in the 1970s, and Toyota
still uses it to solve problems today. The 5 Whys technique is true to this tradition, and it
is most effective when the answers come from people who have hands-on experience of
the process or problem in question.

THE 5 WHYS

Define the problem

Why is it happening?

Why is that?

Why is that?

Why is that?

Why is that?

Figure 10: Diagram 2

The Drill Down Technique

Drill Down is a simple technique for breaking complex problems down into progressively
smaller parts.

Figure 11: funnel

35 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Critically evaluate the solution methodology used to solve one of the identified problems
and justify how selected methodology helped you to successfully solve the problem and
achieve the project objectives.

Solution Methodologies
Problem Solving Methodologies are processes through which a situation or issue may be
analysed. and solutions implemented. Different methodologies may be optimized for
specific applications.

Example Solution Methodologies

Abstraction
Abstraction is the process of filtering out – ignoring - the characteristics of patterns that
we don't need in order to concentrate on those that we do. Eventually this can mature into
thinking at the correct level of abstraction, an important problem-solving skill. As the
problem is explored, the process provides the appropriate abstractions by asking the right
question at each point on the long road to solving the problem. Finally, ignoring - the
characteristics that we don't need in order to concentrate on those that we do.
Analogy
Analogy is a fundamental cognitive process in which a source (a known piece of
information) and a target (a problem or current domain of knowledge) are linked to one
another by a systematic mapping of attributes and/or relations, which then allows for
transfer of existing knowledge to the target.
Lateral thinking
Lateral thinking is the mental process of generating ideas and solving problems by
looking at a situation or problem from a unique perspective. It is ability to think creatively
or “Outside and box”.
Root cause analysis
A root cause analysis is a process used to identify the primary source of a problem.

Figure 12
36 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Task 3

Work in your team by contributing your skills and knowledge to meet the project goal.
Critically evaluate your own role and contribution to the group for the completion of the
training event.

Discuss the importance of having dynamic team members in a group to meet its goals by
referring to the role assigned to the group members and analyse how team dynamics among
your group members effectively helped to achieve the shared project goal.

What is a Team?

A team is a group of individuals, all working together for a common purpose. The
individuals comprising a team ideally should have common goals, common objectives and
more or less think on the same lines.

The Benefits of Teamwork

▪ Increase efficiency
▪ Improve communication
▪ Maximize output
▪ Provide opportunities for personal growth
▪ Act as a support mechanism
▪ Increase innovation and creativity
▪ Drives company growth
▪ Boosts performance

Team Dynamics

The behavioral relationships between members of a group that are assigned connected tasks
within a company. Dynamics are affected by roles and responsibilities and have a direct
result on productivity.

37 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Belbin’s theory. (Team roles) cont.

Dr. Meredith Belbin is well known for his team roles concept. The team roles identified by
Belbin are based on certain patterns of behavior that people exhibit within teams.

Figure 13

[Keep text intentionally]

38 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Roles and responsibilities of participants.

Team leader, Plant

As the leader he will be assigning tasks and will be taking a major role in decision
making. The members of the team will be handled by the leader and he will be calling
meetings. He will be evaluating performance of each member by monitoring them.
Secretary, Coordinator
Coordinators are the ones who possess more leadership qualities according to their role
and have also been referred to as the guide. They guide the team to what they should be
done to achieve the objectives. He will address the members when getting the team
members work in what they have been assigned to do. He explains the role to be done in
the team which is assigned by the leader. He is an excellent listener and he is naturally
able to recognize the value and the harvest that each team member brings in. He is calm
and good-natured, and delegate tasks very effectively.
Treasurer, Monitor evaluator
As other members of the team do the work allocated to them as ordered. And there are
many more to maintain. Monitor-Evaluators are best at analysing and evaluating ideas
that other people come up with. These people are shrewd and objective, and they
carefully weigh the pros and cons of all the options before coming to a decision.
Resource investigator
Resource Investigators are innovative and curious. They explore available options,
develop contacts, and negotiate for resources on behalf of the team. They are enthusiastic
team members, who identify and work with external stakeholders to help the team
accomplish its objective. They are outgoing and are often extroverted, meaning that
others are often receptive to them and their ideas.
Shaper
The Shaper is the one who shakes things up to make sure that all possibilities are
considered and that the team does not become complacent. Shapers often see obstacles as
exciting challenges, and they tend to have the courage to push on when others feel like
quitting. Their potential weaknesses may be that they're argumentative, and that they may
offend people's feelings.
Specialist
Their job within the team is to be an expert in the area, and they commit themselves fully
to their field of expertise. This may limit their contribution, and lead to a preoccupation
with technicalities at the expense of the bigger picture.

39 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Team worker
These people fill the role of negotiators within the team and they are flexible, diplomatic
and perceptive. These tend to be popular people who are very capable in their own right,
but who prioritize team cohesion and helping people get along.
Team worker, Implementer
Implementers are the people who get things done. They turn the team's ideas and concepts
into practical actions and plans. They are typically conservative, disciplined people who
work systematically and efficiently and are very well organized. These are the people
who you can count on to get the job done.

Our crew participated for the presentation.

Position Name

Team leader Mr. Jonathan

Plant

Secretary Mr. Madushan silva

Coordinator Mr. Jonathan
Team worker

Treasurer Mr. Kasun Avishka

Monitor-evaluator

Specialist Mr. Imasha Nimantha

Resource investigator Mr. Kasun Avishka

Shaper Mr. Imasha Nimantha

Implementer Mr. Nadeesha madhushan

Table 1: Member Characters

[Keep text intentionally]

40 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Contingency plan for the presentation

Activity Primary Secondary

responsibility responsibility
Hosting zoom meeting Imasha Nadeesha

Finalize the presentation Jonathan Nadeesha

Quality & time checking during the event Maleesha Kasun
Coordinating during the event Nadeesha Jonathan
Share the feedback from & collect the Madushan Maleesha
Audience details.
Share the presentation during the event Nadeesha Imasha
Presenters of the subtopics
What is Network Maleesha Nadeesha
Types of Networks Imasha Kasun
Network Modal Nadeesha Maleesha
Network Technology Jonathan Imasha
Basic typed of transportation media and Madushan Imasha
characteristics
Network Devices Kasun Madushan
Network Security Jonathan Nadeesha
Table 2: contingency plan

[Keep text intentionally]

41 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in
a work setting by evaluating the range of CPD criteria that can be used to measure the
effectiveness of your employees in your organization.
Produce a continuous professional development (CPD) plan using the criteria identified
above with relevant to the responsibilities, required skills, performance objectives for the
members of your team. Compare and contrast different motivational theories and discuss
how they can be helpful to improve the performance of the team members and meet the
objectives of the developed CPD plan.

Continuous professional development (CPD)

CPD enables learning to become conscious and proactive, rather than passive and
reactive. CPD is the holistic commitment of professionals towards the enhancement of
personal skills and proficiency throughout their careers.

CPD combines different methodologies to learning, such as training workshops,

conferences and events, e-learning programs, best practice techniques and ideas sharing,
all focused for an individual to improve and have effective professional development.

There are thousands of professional bodies & institutes across the UK, a number that is
forecast to increase. Accompanied by such growth is the acceptance that academic
qualifications must offer more vocational and skills-based learning.

A structured, practical and methodical approach to learning helps employers across

industries to retain key staff and develop the skills & knowledge in their organizations to
maintain a sustainable and competitive advantage.

Engaging in Continuing Professional Development ensures that both academic and

practical qualifications do not become outdated or obsolete allowing individuals to
continually ‘up skill’ or ‘re-skill’ regardless of occupation, age or educational level.
(cpduk.co.uk)

CPD stands for Continuing Professional Development. It refers to the process of tracking
and documenting the skills, knowledge, and experience that you gain both formally and
informally as you work, beyond any initial training. The CPD process helps you manage
your own development on an ongoing basis. CPD will help you record, review and reflect
on what you learn.

Professional Development

Professional development refers to the continued training and education of an individual

in regards to his or her career. The goal of professional development is to keep you up to
date on current trends as well as help you develop new skills for the purpose of
advancement in the field.

42 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Personal Development

Personal development is a lifelong process. It is a way for people to assess their skills
and qualities, consider their aims in life and set goals in order to realize and maximize
their potential. There are a number of steps to take in managing your personal
development.
1. Developing a Personal Vision
2. Planning Your Personal Development
3. Starting the Improvement Process
4. Recording Your Personal Development
5. Reviewing and Revising Personal Development Plans

Importance of CPD
▪ It Improves Your Job Performance
▪ You Improve and Update Your Skills
▪ You Boost Your Earnings
▪ You Stay Relevant
▪ It Opens New Opportunities for You
▪ You Remain Interested in Your Career
▪ You Expand Your Social Network
▪ You Sustain Your Professionalism
▪ You Make a Contribution to the Team
▪ It Enhances Your Public Confidence

What is a Professional Development?

A professional development plan is a list of actionable steps for achieving your career
goals. By defining your goals in a PDP, you can have a true understanding of how you
want to navigate the search and interview process.

Parts of a Professional Development plan

Self-assessment or Skill Audit
A self-assessment is an evaluation of your professional interests, knowledge, and skills.
Creating a self-assessment allows you to examine your current position as it relates to
your career goals. When you determine the skills and interests you currently possess, you
can identify areas in which you can improve to obtain your goals.

Goals
The goals you set in your professional development plan should be SMART (Specific,
Measurable, Achievable, Relevant and Timely). Using SMART goals will make them
trackable, which makes it easier to update your PDP when you complete important
milestones. Goals can be: Short-term is within the next year. Mid-term is within the next
one to two years. Long-term is within the next three to five years.

43 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Strategies
Your professional development plan strategies define how you will achieve your goals.
You should list a variety of approaches, including experiential learning (learning through
doing), exposure (learning from others), education and reflection.

Resources
Resources are places where you can find professional growth. They might provide
workshops or networking opportunities, and they have the potential to enhance your
career path greatly.

Timelines
Your professional development plan should always be a work in progress. It should grow
and change over time and reflect where you currently stand in your professional life.
Some good times to update your professional development plan are when reaching
milestones, updating strategies, or changing goals.

Motivation Theories
Motivation is a state-of-mind, filled with energy and enthusiasm, which drives a person to
work in a certain way to achieve desired goals. Motivation is a force which pushes a
person to work with high level of commitment and focus even if things are against him.
Motivation is a huge field of study. There are many theories of motivation.
Motivation is the state of mind which pushes all human being to perform things with the
highest spirit and with positivity. The leader will have to ensure that every individual in
the team and the organization is motivated. The various motivation theories help in
understanding what will motivate people.

Impact of motivation theories on employee performance

▪Increased employee commitment
▪Improved employee satisfaction
▪Ongoing employee development
▪Improved employee efficiency
▪Reduce employee turnover

[Keep text intentionally]

44 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Self-criticism

When I do this assignment, I had so many doubts about tasks. And at the same time, I just
didn’t have an idea about some of task’s answer points. I was stuck with some tasks. I can
understand what the task says but I stuck with how to Oder my points correctly. I get all of
task points and Oder them.

In the middle I was missed my one of class, so that I was missed one of task lesson. Really,
I was stuck with it and lost all of idea about of that task. I thought I couldn’t do it properly.
But finally, my Miss helped me with explained about lesson, task points.

There are some font errors only. I think those are the weakness.

First when I start this, I was very low with this assignment but when it coming to final task,
I am really very well with the assignment tasks. I am so happy with it and I wish that my
assignment will get a good credit. Thank you!

[Keep text intentionally]

45 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
reference

Wrikecom. 2017. Project Management Guide. [Online].

Available from: https://www.wrike.com/project-management-guide/faq/what-is-a-project-
in-project-management/
[Accessed 2 June 2021].

mindtools.com 2021. what is a problem.[online].

https://www.mindtools.com/pages/article/newTMC_00.htm
[Accessed 2 June 2021].

wikipedia.org. Brainstorming. [online].

https://en.wikipedia.org/wiki/Brainstorming
[Accessed 2 June 2021].

cpduk.co.uk. Continuous professional development [online].

https://cpduk.co.uk/explained
[Accessed 3 June 2021].

[Keep text intentionally]

46 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
Grading Rubric

Grading Criteria Achieved Feedback

LO1 Demonstrate a range of interpersonal and transferable

communication skills to a target audience.

P1 Demonstrate, using different communication styles and

formats, that you can effectively design and deliver a training
event for a given target audience.

P2 Demonstrate that you have used effective time

management skills in planning an event.

M1 Design a professional schedule to support the planning of

an event, to include contingencies and justifications of time
allocated.

D1 Evaluate the effectiveness and application of interpersonal

skills during the design and delivery of a training event.

47 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.

P3 Demonstrate the use of different problem-solving

techniques in the design and delivery of an event.

P4 Demonstrate that critical reasoning has been applied to a

given solution.

M2 Research the use of different problem-solving techniques

used in the design and delivery of an event.

M3 Justify the use and application of a range of solution

methodologies.

D2 Critique the process of applying critical reasoning to a

given task/activity or event.

48 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 LO3 Discuss the importance and dynamics of working within
a team and the impact of team working in different
environments.

P5 Discuss the importance of team dynamics in the success

and/or failure of group work.

P6 Work within a team to achieve a defined goal.

M4 Analyse team dynamics, in terms of the roles group

members play in a team and the effectiveness in terms of
achieving shared goals.

D3 Provide a critical evaluation of your own role and

contribution to a group scenario.

LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace and for
higher-level learning.

49 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]
 P7 Discuss the importance of CPD and its contribution to own
learning.

P8 Produce a development plan that outlines responsibilities,

performance objectives and required skills, knowledge and
learning for own future goals.

M5 Compare and contrast different motivational theories and

the impact they can have on performance within the
workplace.

D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.

50 | P a g e
[madushan silva] [professional practice] [Reg No:00070163
Assignment No:1]