Higher Nationals

Internal verification of assessment decisions – BTEC (RQF)

INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Programme title BTEC Higher National Diploma in Computing

Mr. Selvam
Assessor Internal Verifier
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver a Training
Assignment title Programme

Mohamed Ramzeen Safwan

Student’s name
List which assessment Pass Merit Distinction
criteria the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST

Do the assessment criteria awarded

match those shown in the assignment
brief? Y/N

Is the Pass/Merit/Distinction grade

awarded justified by the assessor’s
Y/N
comments on the student work?
Has the work been assessed
accurately? Y/N

Is the feedback to the student:

Give details:

• Constructive?
Y/N
• Linked to relevant assessment
criteria? Y/N

• Identifying opportunities for

improved performance?
Y/N
• Agreeing actions? Y/N

Does the assessment decision need

amending? Y/N

Assessor signature Date

Internal Verifier signature Date

Programme Leader signature (if
required) Date

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 1

 Confirm action completed
Remedial action taken

Give details:

Assessor signature Date

Internal Verifier
signature Date

Programme Leader signature

(if required) Date

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 2

Higher Nationals - Summative Assignment Feedback Form
Student Name/ID Mohamed Ramzeen Safwan
Unit 03: Professional Practice
Unit Title

Assignment Number 1 Assessor Mr. Selvam

2022-04-09 Date Received

Submission Date 1st submission
Date Received 2nd
Re-submission Date submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction P1 P2 M1 D1
Descripts

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & Distinction P3 P4 M2 M3 D2
Descripts

LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5 P6 M4 D3
Descripts

LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7 P8 M5 D4
Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and grades
decisions have been agreed at the assessment board.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 3

Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor signature Date

sfwnsmart@gmail.com 2022-04-09

Student signature Date

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 4

 Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 5

General Guidelines

1. A Cover page or title page – You should always attach a title page to your assignment. Use
previous page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
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5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.

Word Processing Rules

1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Use 1.5 line spacing. Left justify all paragraphs.
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Page Number on each page. This is useful if individual sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to help editing your
assignment.

Important Points:

1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the
compulsory information. eg: Figures, tables of comparison etc. Adding text boxes in the body
except for the before mentioned compulsory information will result in rejection of your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late submissions
will not be accepted.
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4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as illness, you
may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You will
then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text citation and
a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be
reduced to A REFERRAL or at worst you could be expelled from the course

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 6

Student Declaration

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present it as
my own without attributing the sources in the correct form. I further understand what it means to copy
another’s work.

1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be my
own, and where I have made use of another’s work, I will attribute the source in the correct
way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is not
attached to the assignment.

sfwnsmart@gmail.com 2022-04-09
Student’s Signature: Date:
(Provide E-mail ID) (Provide Submission Date)

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 7

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 8
Higher National Diploma in Business
Assignment Brief
Student Name /ID Number Mohamed Ramzeen Safwan

Unit Number and Title Unit 3: Professional Practice

Academic Year 2021/22

Unit Tutor Mr. Selvam

Assignment Title Work Related Learning Report: Design and Deliver a

Training Programme

Issue Date 02-01-2022

Submission Date 09-04-2022

IV Name & Date

Submission format

The submission should be in the form of an individual report written in a concise, formal business style
using single spacing (refer to the assignment guidelines for more details). You are required to make use of
headings, paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using Harvard referencing system. Please provide in-text citation and a list of references using
Harvard referencing system. Please note that this is an activity-based assessment and your report should
include evidences to the activities carried out individually and/or in a group.

To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6
members.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 9

 Unit Learning Outcomes:

LO1 Demonstrate a range of interpersonal and transferable communication skills to a

target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 10

 Scenario

Assume yourself as the event coordinator working in an event planning organization specialized in
delivering trainings on IT and soft skills. you have been appointed to design and deliver a training event on
IT /Soft Skills to an identified audience. You are required to complete the project within 2 months and the
training plan and resources should be finalized as per the requirement of the client.

You are required to form a group of not more than 6 members in order to carry out the event. The event
will be headed by an event manager/ leader and each group member will be assigned a set of tasks. While
designing and delivering the event,

 the skills required to make the event successful

 challenges faced during the design/ delivery
 Critical evaluation of the problems, challenges faced and the methods used to overcome them
 The need for continuously develop in a professional environment

Need to be thoroughly considered.

At the end of the event, produce an individual report by each member covering the following tasks.

Task 1:

Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.

 Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.
 Goal and objectives of the project
 Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings
 Challenges/ problems identified and the plan to overcome them
 A project schedule with the activities, milestones and contingencies identified.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 11

 Task 2

Research different problem-solving techniques that can be used to solve the identified problems in task 1
and demonstrate how critical reasoning can be applied to identify a solution to the identified problems.

Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.

Task 3

Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.

Discuss the importance of having dynamic team members in a group to meet its goals by referring to the
role assigned to the group members and analyse how team dynamics among your group members
effectively helped to achieve the shared project goal.

Task 4

Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in
your organization.

Produce a continuous professional development (CPD) plan using the criteria identified above with
relevant to the responsibilities, required skills, performance objectives for the members of your team.
Compare and contrast different motivational theories and discuss how they can be helpful to improve the
performance of the team members and meet the objectives of the developed CPD plan.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 12

Acknowledgement

First of all I would like to thank Mr Selvam, Our professional Practice Lecturer for guiding us
through this project and the lessons. Beside I would like to thank my group members for making
this event more successful. And also I finally thank ESOFT Metro Campus for this valuable
opportunity.

Thank you,

M.R.Safwan

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 13

Table of Contents
Acknowledgement.....................................................................................................................................12
1. LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience.
..................................................................................................................................................................15
1) Roles appointed to group members and an evaluation of interpersonal skills of each member
that justifies the assigned role in the team...........................................................................................15
2) Communication Skills.....................................................................................................................23
3) Goals and Objectives of the Project...............................................................................................25
4) Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings.....................................................................................................................27
5) Time Management........................................................................................................................31
6) Challenges/ problems identified and the plan to overcome them................................................32
7) A project schedule with the activities, milestones and contingencies identified...........................33
2. LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios..............................35
3. LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments..........................................................................................................................39
1) Critical evaluation of my own role and contribution to the group for the completion of the
training event........................................................................................................................................39
2) Importance of having dynamic team members in a group to meet its goals by referring to the role
assigned to the group members and analyses how team dynamics among your group members
effectively helped to achieve the shared project goal...........................................................................40
4. LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher-level learning....................................................................................................43
1) Importance of continuous professional development (CPD) in a work setting and its contribution
to own learning.....................................................................................................................................43
a. Importance of CPD to employees (DeltaNet,2019)..................................................................44
b. Importance of CPD to employers (DeltaNet,2019)....................................................................44
c. Contribution of CPD for my personal learning...........................................................................44
2) An evaluation on the range of CPD criteria that can be used to measure the effectiveness of your
employees in your organization............................................................................................................45
3) PDP (Professional Development Plan) and Skill Audit....................................................................47
4) Compare and contrast different motivation theories....................................................................48
Conclusion.................................................................................................................................................51
Executive Summery...................................................................................................................................51
References.................................................................................................................................................52

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 14

List of Figures
Figure 1 belbin’s Roles...............................................................................................................................17
Figure 2 zoom meeting 01.........................................................................................................................24
Figure 3 zoom meeting 02.........................................................................................................................24
Figure 4 smart goals..................................................................................................................................26
Figure 5 WhatsApp Chat 1(EVIDENCE)...............................................................................................27
Figure 6 WhatsApp Chat 2(EVIDENCE)...............................................................................................28
Figure 7 WhatsApp Chat 3(EVIDENCE)...............................................................................................28
Figure 8 WhatsApp Chat 4(EVIDENCE)...............................................................................................29
Figure 9 WhatsApp Chat 5(EVIDENCE)...............................................................................................29
Figure 10 Zoom meeting 1 (EVIDENCE).................................................................................................30
Figure 11 Challenges and Problems......................................................................................................31
Figure 12 GANTT CHART 1....................................................................................................................33
Figure 13 GANTT CHART 2....................................................................................................................33
Figure 14 The 5 Whys..............................................................................................................................37
Figure 15 SWOT Analysis.......................................................................................................................38
Figure 16 Team Dynamics......................................................................................................................40
Figure 17 CPD CYCYLE...........................................................................................................................43
Figure 18 Checklist...................................................................................................................................46

List of Tables
Table 1 Assigned Roles...........................................................................................................................20
Table 2 time management.........................................................................................................................30
Table 3 Contingency Backup Plan.........................................................................................................34
Table 4 SWOT Analysis...........................................................................................................................38
Table 5 Professional Development Plan...............................................................................................47
Table 6 Difference Between Maslow’s and Hertzberg’s Theory........................................................48
Table 7 Difference Between McGregor’s theory X and Y...................................................................49

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 15

1. LO1 Demonstrate a range of interpersonal and transferable communication
skills to a target audience.

Arraigning a successful training event for Professional Practice. The groups were divided into 13
members for each team. After that, we set to start planning the event. When planning the event
we identified the different interpersonal skills of each member. Then we discussed the topic to
conduct the training event which is Innovative modern technologies related to the hotel industry.
Given the current situation of the country, we had to conduct the training event as an online
workshop. And we partner with Sri Lanka Institute of Tourism and Hotel Management. We talk
about how to select perfect laptop, how to configure router and also some useful websites real
life we need.

For Target audience hotel management school students, we need to give the audience some basic
knowledge about IT. But our mainly target discuss topic is some modern technologies related to
the hotel industry. We had two-hour time period on presenting and explain above topics.

But this pandemic situation we decide to this training event in virtual. We used zoom technology
to do our training session.

We also had good feedbacks from that audience and we confirmed that we did that event
successfully. In this finalized report I mentioned all the activities of my team has done and the
difficulties and challenges came to cross when completing this training event.

MY GROUP MEMBERS

Safwan (Author), Dilan, Pasan, Sachithra, Thilan, Anuhas, Anushani, Arkam, Isuru, Janith,
Pavan, Budddhika, Nayomi

1) Roles appointed to group members and an evaluation of interpersonal skills

of each member that justifies the assigned role in the team.

What are Interpersonal Skills?

Interpersonal skills are the social skills we use in our day to day life when communicate and
interact with the people both individual and groups.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 16

 Interpersonal Skills;

 Communication Skills

 Verbal Communication Skills

 Non Verbal Communication Skills (Body Language)

 Listening Skills

 Empathy
 Conflict Management
 Team Work
 Leadership
 Negotiation
In both your personal and professional lives, interpersonal skills are required for talking and
working with groups and individuals. People with good interpersonal skills are more likely to
develop positive relationships and cooperate with others efficiently. They are well-versed in their
relationships with family, friends, employees, and clients. Working with coworkers who have
strong interpersonal skills is frequently enjoyable.

Some Important Interpersonal Skills at Work

 Active Listening - Active listening is the ability to give someone your entire attention
and truly understand what they are saying when they talk. You're paying attention to
what the speaker is saying and expressing it with vocal and nonverbal reactions (Facial
Expressions, Gestures). Finally, keep asking questions to demonstrate that you are
interested in it. It helps you understand your coworkers and others by reducing
misunderstandings.
 Conflict Resolution - in this type of case, if someone at work has an issue or a
disagreement, you can use interpersonal communication to resolve the conflict.
Negotiation, persuasion, and a thorough understanding of both sides of an issue may all
be necessary. Pay close attention to everyone involved and strive to come up with a

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 17

 solution that works for everyone. This ability improves the good and healthy atmosphere
in your workplace.
 Verbal Communication - When speaking with coworkers or managers at the office, this
is a critical ability to consider. You must communicate clearly and appropriately when
communicating with people, taking into account the situation. In meetings, for example,
speak formally. Avoid using sophisticated phrases while discussing things.
 Teamwork - Employee groups that can effectively communicate and collaborate have a
better chance of establishing common goals and achieving success. Working as part of a
team can help you avoid conflict and boost productivity. Offer to help your coworkers
when they need it and solicit their opinions and ideas. Listen closely and positively when
team members provide their opinions or advice. Be positive and optimistic when
working on tasks or attending meetings.

Appointed Roles to Team Members

THE BELBIN’S TEAM ROLES

What is Belbin Team Roles?

They are divided into three main categories: thought-oriented, action-oriented, and
people-oriented roles, with each position having its own definition. You may be able to operate
more efficiently as a team if you know what each member's role.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 18

FIGURE 1 BELBIN’S ROLES

Thought Oriented Roles:

Plant - The Plant is the creative innovator when it comes to coming up with new ideas
and methods. They find gratitude inspiring, yet criticism is exceedingly difficult for them to
accept. Plants, on the whole, are shy and prefer to work alone. They may be regarded as
impractical at times due to the novelty of their concepts. They may also be poor communicators
and have a proclivity for ignoring limitations and constraints imposed on them.

Specialist - Specialists are individuals who possess the specialized expertise required to execute
a task. They are proud of their abilities and capabilities, and they strive to maintain their
professional status. Their function on the team is to be a subject matter expert, and they give
their entire attention to it.
Monitor Evaluator - Monitor-Evaluators are experts in examining and evaluating other people's
thoughts (typically Plants). These people are intelligent and objective, weighing the benefits and
drawbacks of all available options before making a decision.
Monitor-Evaluators are strategic thinkers who think critically. They are generally perceived as
emotionless or chilly. They can be lousy motivators at times, preferring to react to events rather
than initiating them.

Action Oriented Role:

Sharper - Shapers are people that encourage the squad to improve. They are energetic, outgoing
people who enjoy surprising others, questioning norms, and figuring out the best ways to solve
problems. The Shaper switches things around to ensure that the team is not bored and that all
possibilities are considered.
Barriers are often viewed as exciting challenges by shapers, and they have the courage to
persevere when others might give up.
Argumentativeness and maybe insulting people's feelings are two possible flaws.

Completer Finisher - Completer-Finishers ensure that tasks are completed in their entirety.
They double-check for any flaws or typos and pay special attention to the tiniest of details. They

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 19

are extremely concerned about deadlines and will exert pressure on the team to complete the
assignment on time. They're thought to be perfectionists who are meticulous, organized, and
apprehensive.
A Completer-Finisher, on the other hand, may worry unnecessarily and find it difficult to
delegate.

Implementer - Those who see a project through to completion are known as implementers. They
turn the ideas and thoughts of the team into tangible initiatives and strategies. They are usually
conservative, disciplined, and well-organized persons who perform consistently and effectively.
These are the people you can trust to complete the work.
Implementers, on the other hand, might be rigid and resistant to change.

People Oriented Roles:

Coordinator - Coordinators, often known as supervisors, are the individuals who assume the
role of team leader. They guide the team toward the most significant goals in their opinion. They
are often good listeners who recognize the importance of each team member's contribution. They
are calm and pleasant to be around, and they do an excellent job of delegating tasks.

Team Worker - Team workers are in charge of assisting team members and ensuring that they
are able to work together effectively. These team members are negotiators who are adaptive,
diplomatic, and knowledgeable about the circumstance. These individuals are frequently well-
liked and talented on their own, but they prioritize the team's success over their own.
Their disadvantages may be indecisiveness and holding uncommitted viewpoints throughout
debates and decision-making.

Resource Investigators - Resource investigators are resourceful and perceptive. On behalf of

the group, they investigate opportunities, develop connections, and bargain for resources. They
are committed team members who identify and collaborate with external stakeholders to help the
team achieve its objectives. They have a tendency to be animated and chatty, which makes it
simpler for them to express themselves.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 20

On the other side, they are prone to dissatisfaction and are typically overly optimistic.
(Belbin.com)(2021)
Our team had 14 members and they all have and appointed role and responsibilities /
interpersonal skills assigned to that role in each of our team members.
TABLE 1 Assigned Roles

Number Name of the group Roles Appointed Interpersonal Skill

member
1 Pasan Leader  Inspire others
 Commitment and passion
 Good communication
 Humility
 Resilience
2 Anushani Presenter  Research about the topic and
background information of the
programme.
 Plan and rehearse for the
presentation.
 Assisting with the creation,
improvement and execution of the
presentation.
 Prepare, mange and utilize
presentation supplies and materials
appropriately.
3 Isuru Presenter  Should be able to present in a
manner where the audience could
understand the content.
 Should be able to clarify and doubts
that is raised by the audience in
the presentation.
 Should present reliable and accurate
information
 Answer question with proper
examples
4 Schithra Documenter,  Prepare and present reports for
Analysist all meetings and all special
events held on behalf of this
project.
 Staying informed on changing
regulatory requirements and
updating documents
accordingly.
 Create templates.
 To liaise and distribute project-

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 21

 related information with all levels
of the project team and potentially
external parties.
 Helping team members create
plans for each section of the
project.
 Helping the project
manager create the
project schedule.
 Assisting the project manager with
resource allocation and scope
creation.
5 Budddhika Documenter  Note down all documents.
 Participation in all meetings.
 Providing information to
members.
 Collect the sample.
6 Janith Designer  Design a presentation.
 Decide a group theme and
concept.
 Make email marketing
templates.
 Design an environment.
7 Pavan Organizer  Critical Thinking
 Organizational Behavior
 Group Dynamics
 Research Design
8 Arkam Documents  Set up, Copy, Scan, Store,
Creator Documents.
 Manage Documents.
 Review, Maintain the editing of
the recordings where necessary to
update.
 Distribute project related
information with the group.
9 Thilan Documents  Read content and correct for
Creator errors in spelling,
punctuation, and grammar.
 Work with technical writers to
help their document succeed.
 Allocate space for text,

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 22

 photos, and illustrations
that help convey the
document’s meaning.
 Approve final versions of
documents submitted by team
members.
10 Anuhas Moderator  Need to help to the presenter as
well as for the entire team to
make the project interesting to
the audience.
 Should know all the details of the
project
11 Dilan Analysist  Ensures organization survival,
growth, and Reputation.
 Make Marketing-mix planning.
 Monitoring and managing to
project.
 Supervise outsourcers and agencies
related to the project.
12 Safwan (Author) Photography  Taking pictures.
 Editing and retouching images.
 Choosing and setting up
locations.
 Reproducing and framing
photographs.
13 Nayomi Photography  Taking pictures.
 Editing and retouching images.
 Choosing and setting up
locations.
 Researching.

We would not be able to fulfil our goals and objectives without these 13 members and their
unique interpersonal talents. Finally, without interpersonal skills, we will be unable to carry out
this training program properly. I was able to see numerous interpersonal skills such as teamwork,
leadership, and communication, among others.

This demonstrates the significance of interpersonal skills.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 23

 2) Communication Skills
On our project we used many of communication skills for give and receive different types of
information’s. In this communication had 2 types.

• Interpersonal communication skills

• Transferable communication skills

In my team we communicate each other arrange meetings. We arranged physical meetings to

communicate each other. It was great opportunity to my team. We discuss face to face and share
our thoughts, ideas, feelings etc. This method our interpersonal communication skill is
developed. In this COVID19 situation this is a first time we used a class room in E-soft. That’s
the huge opportunity to us. Discuss on our event it will also be build our friendship. It will be
developed our Listening, Team work, Leadership, Motivation etc.

Transferable communication skills we identify the communication skills our members one by
one. Our team members had many skills. We share that skills each other and decide the role of
members. Some members talented the many skills. Example in my role I’m a Designer. But I
place as extra speaker. Finally share our skills with other we decide which role we done in the
event.

Also, we used Verbal and Non-Verbal communications to that event.

Verbal communication mean is the act of sharing info between individual persons. This
pandemic situation we used some verbal communications. We used Zoom platform to
communicate each other. On this communication we develop our speaking, listening and much
more. We communicate each other more than 1 hour. Here the screen shot about our meetings.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 24

FIGURE 2 ZOOM MEETING 01

Non-Verbal communication is the transmission messages using gestures, facial expressions, eye
contacts etc. Use zoom platform sometimes we used face to face video conversions. That’s
moment we smile and communicate each other so well. Here are some moments of that’s.

FIGURE 3 ZOOM MEETING 02

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 25

 3) Goals and Objectives of the Project

The main goal of this Awareness program is to share a greater understanding of Router
Configuration, PC Specification, Useful Websites and the Latest tech in the Hospitality Industry.
We wanted to give full knowledge about these things. From this program, the students can
improve their Knowledge. And it’s the purpose of this event. To achieve this goal we had to
complete a few objectives.

The Objectives

 Creating a Group (Done by the lecturer)

 Creating a WhatsApp group and recruiting the members to it
 Conducting online meetings and distributing topics and roles for the members
 Researching the topics and making the presentation slides on time
 Conducting a rehearsal session
 Successfully conducting the training program

THE SMART GOALS

What is “Smart Goals”?

 Goals are critical in all parts of business and life because they provide us with a roadmap
for motivating ourselves and completing a task. Setting objectives in your life provides
you with a target to work toward and reach.
 A SMART goal is intended to help you develop objectives that will help you achieve
your goal. Specific, Measurable, Achievable, Realistic, and Time-Bound is an acronym
that stands for Specific, Measurable, Achievable, Realistic, and Time-Bound. All of these
things will assist you in focusing and achieving your goal.
 When we adopted the SMART technique to define our goals and objectives, it was lot
easier. As a result, we were able to achieve our objectives and ambitions.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 26

FIGURE 4 SMART GOALS

 S – Specific

Specific goals have a much better chance of being achieved.

The main goal of this Awareness program is to share a greater understanding of Router
Configuration, PC Specification, Useful Websites and the Latest tech in the Hospitality Industry.

 M – Measurable
A SMART goal must include criteria for assessing progress toward achieving the goal. Without a
clear set of criteria, it's impossible to track your progress and determine if you're on the right
track to achieving your objective.
The goal was measurable because the deadline was one and a half months away. And we were
confident that it could be done.

 A –Attainable
A SMART objective must be attainable and reasonable.
With the materials we made, we can achieve the aim we set for ourselves. There isn't anything it
can't accomplish.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 27

  R – Relevant
The SMART goal must be to ensure that your goal is relevant to the specific task

The goal we set is very relevant to the awareness program because it’s a major part of an
awareness program for students of Sri Lanka Tourism and Hotel Management School. This could
be more helpful to them.

 T – Time-Bound

A SMART goal must be time-bound, with a start and end date.

The goal of us has a dead line to finish and present it to an audience. (Which was 1 and half
month)

4) Evidences to the meetings conducted with the client and the team members
and the findings/ outcomes of the meetings.

Due to the current Covid – 19 situation in the country we had to do all the planning’s,
discussions through Zoom, WhatsApp Group. And we had to conduct the awareness program
through Zoom.

Evidences:

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 28

FIGURE 5 WhatsApp Chat 1(EVIDENCE)

FIGURE 6 WhatsApp Chat 2(EVIDENCE)

FIGURE 7 WhatsApp Chat 3(EVIDENCE)

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 29

FIGURE 8 WhatsApp Chat 4(EVIDENCE)

FIGURE 9 WhatsApp Chat 5(EVIDENCE)

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 30

FIGURE 10 ZOOM MEETING 1 (EVIDENCE)

5) Time Management

Time management refers to the way that you organize and plan how long you spend on specific
activities. We had 2 hours to do this event. Discuss more how can we handle this time properly.
Most of conversations, zoom meetings, physical meetings one of the main points is time
management. Each of every task we discuss one by one. After the couple of meeting, we decide
how much time want in per one subject. This table is revealed the summery of time management.

TABLE 2 TIME MANAGEMENT

Time duration Description Done by

5 min Start. Isuru
5 min Welcome speech. Pasan
20 min PC Specification discussion. Isuru & Keshawa
25 min Router Configuration. Dilan & Safwan (Author)
20 min Useful websites. Anuhas
20 min Innovative modern Anushani
technology related to hotel
school.
20 min Quiz / Feedback
5 min Vote of thanks Isuru

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 31

We finished our event with our time period without any extend. Without any problem each task
done by given time periods.

But whole programme arranged time period is 2 months. Before the main event we spend our
time to arrange, discuss and some major problems. Each of every task we spend more than 1-2
week. Specific time period we discuss which platform used, our audience, our theme etc. This is
the main project schedule we do and this one revealed the start and end date in our whole project.
Here is the professional way to see whole programme arrangement.

6) Challenges/ problems identified and the plan to overcome them

FIGURE 11 Challenges and Problems

When it came to teamwork, we had to deal with a slew of issues and hurdles. And this is how we
dealt with those issues and hurdles, as well as how we overcame them.

 Due to the country's epidemic situation, it is impossible to meet group members in

person.
Because to the spread of Covid –19, a curfew was imposed across the country,
and we didn't have the opportunity to meet up physically. Alternative solutions

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 32

 had to be devised. For group meetings and conversations, we used online
communication technologies such as WhatsApp, Microsoft Teams, and Zoom.

 The group's members failed to show up for the meeting.

Because of their work schedules, some of the group members were unable to
attend the meeting. As a result, we needed to set aside time for a group meeting.
As a
result, we conducted a WhatsApp poll of the entire group and decided to meet
after supper, when everyone is more rested.

 Choosing a topic and delegating subtopics to the members of the group.

For the purpose of deciding on an awareness program's theme. We had to choose
a topic that fit within the category of information technology (IT) because we are
studying for our Higher Nationals in Computing. All of the group members were
quite creative, and they came up with some fantastic suggestions for the subject,
which we then argued and decided on: Router Configuration, PC Specification,
Useful Websites and Latest tech in Hospitality Industry.
This following topics divided into each group members to complete the program
material within the deadline set by the leader.

 Selecting presenters to lead the training session

When it came time to choose the presenter, a few members struggled to speak
clearly. This indicates that they are aware of the situation but are unable to
elaborate. Only a few members of the team decided to participate in the training
session as presenters.

 Assigning roles to group members.

Members were initially concerned about which job they should choose from a list
of options. Belbin's Theory is the best solution to this problem.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 33

 Based on the ideas offered in the lecture, we let group members to choose their
own roles.

These are some of the primary challenges we faced when developing this training course.
Furthermore, everyone in this group has given everything they have to make this program
a huge success.

7) A project schedule with the activities, milestones and contingencies identified.

A project schedule lays out what must be done, what resources must be employed, and when the
project must be completed. The start and end dates, as well as milestones, are all listed on the
timetable to ensure that the project is completed on time.

FIGURE 12 GANTT CHART 1

FIGURE 13 GANTT CHART 2

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 34

TABLE 3 Contingency Backup Plan

Activities Time Taken Status Contingencies /

Backups
Gathering the 10 days Completed
team, finalizing
a Topic and
Assigning
Roles
Researching, 22 Days Completed The research was done
Preparing the by the topic respective
Slides, holder but the
Organizing organization was done
Slide by Anuhas, Isuru and
Dilan
Completion of 8 Days Completed Done by the leader and
the Project Presenters
Presenting 1 Days There are 5 backup
presenters

2. LO2 Apply critical reasoning and thinking to a range of problem-solving

scenarios.

A problem or condition that is deemed to be harmful or negative and must be resolved or

overcome. When you work as a group, you're more likely to run into problems. Fortunately,
there are a number of problem-solving techniques that can assist us in quickly resolving complex
issues.

This is how we used a variety of problem-solving strategies and methodologies to solve our
primary issues.

 Dividing the main topic into sub topics

The topic we selected was Awareness programing. We had to divide our topic
into sub-topics. This was a challenge for us because we had a limited
understanding of the topic, and Group Brainstorming was the best solution we
came up with to overcome it.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 35

 Group Brainstorming: Brainstorming is a strategy for solving problems in
groups that involves the free exchange of innovative ideas and solutions. This is
accomplished through a long, open discussion in which each member of the group
is encouraged to think freely and offer as many ideas as possible based on their
various backgrounds. Some of these concepts may be developed into one-of-a-
kind answers to issues, while others may introduce novel concepts.
We conduct the Group Brainstorming session online because we are unable to do
it in person because to the Covid 19 pandemic. We sent the topic to the group
members for research and suggestions, and they responded with a slew of ideas on
the subject, making it easier to pick sub-topics from the ideas provided. This
strategy made it possible for us to solve our difficulty.
The new Coca-Cola marketing manifesto was created during a five-day
brainstorming session with a group of 40 people. They were divided into many
groups, with each team in charge of a specific marketing area.
The process was led by Jonathan Mildenhall, Coca-Cola Vice President, Global
Advertising Strategy and Creative. For 5 days, his task was to develop the theses
for each group and ask as many questions as possible. The next step was one
sleepless night of writing the text and structure of the manifesto. (Coca Cola)
 The members of the group did not make up to the meeting.
Because the group chats and meetings are held over the internet, a variety of
issues developed throughout the session, such as power outages, network troubles,
and so on, reducing the number of people who attended the meeting and causing a
plethora of problems. So we had to figure out what the best solution was, and we
used the root cause analysis method to do so.

Root Cause Analysis: Root cause analysis (RCA) is a problem-solving technique

that pinpoints the root causes of errors or problems. The main goal of the RCA
approach is to examine difficulties in order to figure out what happened and how
it happened, as well as to establish preventative measures.

The root of our problem was that we didn't have another way to join the meeting;
the solution is to keep your devices charged when you get a power outage alert,

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 36

 and to have some mobile data set aside to attend the meeting if your Wi-Fi is
down. This method is used to identify the cause of our problem, after which we
can quickly design a number of solutions.

When the Samsung Galaxy Note 7 was introduced, there was a problem: the
phone caught fire. After doing a root cause analysis, they discovered that the
battery's design resulted in an internal short circuit. They discovered the
underlying source of the problem using this technique, and then came up with a
variety of solutions before finally settling on the best one. (Samsung, 2017)

 Assigning roles to group members

Each member of a group must fulfill a specific role in order for the group to
function efficiently. Members were first concerned about the role they should
perform and which was the best fit for them. We needed to allocate each member
to the proper position so that they could work more efficiently. As a solution, the
5 Whys method was used.

The 5 Whys: The 5 whys technique is an attempt to analyze a strategy that is used to
study the cause-and-effect relationships that underpin a certain scenario. The method is
similar to root cause analysis in that its primary goal is to find the root cause of an issue
by constantly asking the question "Why?"
I asked my group member why this problem arises as the first part of this technique, and
then the process of breaking down the problem begins, leading to the source of the
problem. After receiving the answer to the first why, I had to ask four more whys, each
with a different response. Finally, we figured out what was causing the problem:
assessing each member's interpersonal abilities. We'll be able to assign those skills to
specific roles after we've recognized them. This method split the problem down into
smaller chunks, allowing us to pinpoint the cause of the issue.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 37

FIGURE 14 The 5 Whys

Saki chi Toyoda invented the technique, which was used by Toyota Motor
Corporation during the growth of their production techniques. When an issue
occurs in production, they utilize the 5 Whys technique, which involves asking 5
why questions to determine the underlying cause of the problem, and they
continue to use this strategy.

SWOT ANALYSIS
What is SWOT analysis?

A SWOT analysis is a method for discovering and defining your SWOT

(Strengths, Weaknesses, Opportunities, and Threats) (Strengths, Weaknesses,
Opportunities, and Threats). SWOT analysis can be used to evaluate a company's or
organization's general viability, as well as specific projects inside a single department.
SWOT analyses are most commonly used at the organizational level to determine how
closely a company's growth trajectories and success benchmarks are aligned, but they can
also be used to determine how well a specific project, such as an online advertising
campaign, is performing in comparison to initial projections.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 38

FIGURE 15 SWOT Analysis

TABLE 4 SWOT Analysis

STRENGTHS WEAKNESS
Knowledge on Awareness program Weak attendance to the meetings
Supportive Group Members All team members are not fluent in
English
Creative Thinking Time management problem
Problem solving Over expectations
OPPOTUNITIES THREATS
Got all experiences in how to conduct an event Covid-19 Pandemic
Improvement on interpersonal skills Online Presentation
Making presentation for an event Electricity Problem
Supportive lectures Internet connection issues

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 39

3. LO3 Discuss the importance and dynamics of working within a team and
the impact of team working in different environments.

1) Critical evaluation of my own role and contribution to the group for the
completion of the training event.

I, Safwan Ramzeen (Author), had a shares role in the group. My task was to provide a
presentation on Router Configuration. And my group's leader placed a lot of trust in me because
I was studying and producing the presentation on my own.

Preparing a presentation for a training event that I had never done before was difficult. The
audience should be able to understand the presentation because it should be professional. I had to
do a lot of research and was able to come up with a list of topics that I could use in the
presentation, but choosing the most relevant one that the audience could understand was a
challenging task. And I am convinced that by volunteering to help prepare the slides alongside
another group member who had to create the presentations for the training session, I made the
best contribution to the training event. Despite the fact that I couldn't communicate verbally, I
kept the WhatsApp group alive by chatting to the members on a regular basis and asking how
they were progressing on their allocated tasks.

Despite the fact that I gave it my all, there are several areas where I need to improve my abilities,
which may have helped me perform better. For example, instead of using images, I could have
chatted with my group members orally and offered some suggestions for the training program, or
I could have made the presentation live by using GIFs instead of photos to help the audience
understand. I also lack the ability to think creatively, so I have to be strategic. In general, I need
to improve my interpersonal skills in order to be more effective in the future.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 40

 2) Importance of having dynamic team members in a group to meet its goals by
referring to the role assigned to the group members and analyses how team
dynamics among your group members effectively helped to achieve the
shared project goal.

What is Team Dynamics?

Team dynamics refers to the connections, interactions, communication, and collaboration

among members of a group. If the team's dynamics are good, its members will be able to collaborate
more effectively, generate better, more original ideas, and have a higher probability of
accomplishing their specific common goal.

FIGURE 16 Team Dynamics

Positive team dynamics may provide several benefits to your business, not the least of which is
that they are the most certain means of maximizing the full potential of your workers' abilities
and expertise.

Advantages of Team Dynamics,

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 41

  Improved Results - A team that is operating to its full potential will naturally deliver
better results. They are more focused, have more defined goals, and collaborate more
effectively.
 Greater Collaboration - Teams can achieve higher levels of cooperation and
collaboration when they function in a more relaxed and welcoming environment.
 Faster Decision Making - Team members are more likely to listen to one another and
hence make faster conclusions.
 Greater Commitment - Individual group members have a better sense of worth, which
leads to increased commitment. As a result, employees will be more committed and
devoted.

Strategies to Improve Team Dynamics

 Feedbacks - If you detect inappropriate behavior, give timely feedback to correct it.
 Roles and Responsibilities - You can get a clear direction that will help you manage
team dynamics if you build a team structure that defines the group's aim and individual
responsibilities.
 Break Down Barriers - Team building exercises can be used to foster unity and
strengthen bonds among group members.
 Communication - Keep everyone up to date, and communicate any changes as quickly
as possible.
 Trust - Trust can be created by being more pleasant and adaptable with group members,
resulting in a solid relationship between group members.

In an organization or workplace, team dynamics are critical because they affect creativity,
productivity, and effectiveness. Because group work is so crucial in businesses, improving group
dynamics may result in better work outputs and increased customer satisfaction. The
organization or workplace may fail if there are no good team dynamics.

Our crew had a strong team chemistry in this situation, which allowed us to operate well

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 42

together. We shared our goal and objective with our group members because we shared the same
goal and objective, which resulted in an effective result because now it is not only one person
working to achieve the goal and objective, but a group of creative people with different ideas
toward the objective, which was made easier by our positive team dynamic. If we had had a bad
team dynamic, we would have failed.

What is Team Work?

Team is the one and only people interact with another one or many people. It was building a
stable relationship each other. As a team we archive our goals, provide rewards etc.
As a go through a teamwork, we can do our best for our main goal. Few characteristics are
including in teams. There are Share Goal, Interdependence, Stability etc.

Define a “TEAMWORK” is like this,

T - Together
E – Everyone
A - Archives
M - More
W - With
O - Organization
R - Responsibility
K - Knowledge

As a working like a team, we can archive our goals. We can also learn different skills and other
stuffs working together.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 43

4. LO4 Examine the need for Continuing Professional Development (CPD)
and its role within the workplace and for higher-level learning.

1) Importance of continuous professional development (CPD) in a work setting

and its contribution to own learning

The term "continuing professional development" (abbreviated as "CPD") refers to the various
learning activities that professionals undertake in order to improve their skills and abilities. CPD
enables learners to become more conscious and proactive, rather than passive and reactive,
through the integration of vocational and practical skills into academic degrees. It's an important
aspect of continuing to improve oneself after finishing formal education.

The importance of continued professional development is becoming increasingly difficult to

overstate as the world's enterprises grow. CPD allows people to build and improve their present
skills while also filling in any knowledge gaps, giving them a competitive advantage in
circumstances where it is required, such as a job interview. CPD can also help people stand out
in the job market, when many candidates with similar fundamental skills compete for the same
positions. (Bpp.com,2021)

FIGURE 17 CPD CYCYLE

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 44

 a. Importance of CPD to employees (DeltaNet,2019)

 Qualifications are kept up to date, allowing learners to develop relevant skills on the job
 Fills knowledge gaps and enables people to adapt to a fast-paced world.
 Aids in increased workplace productivity and the capacity to learn and develop.
 Employees are able to exhibit their desire, aptitude, and readiness to learn new abilities.
 Keeps people focused on the road to professional advancement, which leads to job
stability and success at work.

b. Importance of CPD to employers (DeltaNet,2019)

 Maintains excellent standards across the organization.

 Contributes to the growth and prosperity of an organization in a good way.
 Encourages a learning culture and fosters a positive working connection with workers.
 Increases employee productivity and aids in the development of a more productive and
motivated workforce.
 Employee retention is improved because employees feel appreciated and loyal to the
firm.
 Allows employers to accept change and respond to changes in their sector.

c. Contribution of CPD for my personal learning

When it came to CPD's impact on my own growth, the first time we used it was to put our
training program together. It was a big success to use CPD to conduct the training event because
there were no specialists connected to this topic and training activities.

The training event's concept was interesting for me and the group because it was new to us both,
and it will be useful when we work in a cooperative firm. It also motivated me to contribute to
the group as a whole, learn new skills and information needed to run a training program, and
understand what it takes to be a professional. It also provided me with valuable experience that I

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 45

may apply in the future. Enrolling in CPD will help me improve my abilities and knowledge in
preparation for a better future employment.

2) An evaluation on the range of CPD criteria that can be used to measure the
effectiveness of your employees in your organization.

CPD evaluation is critical since it indicates which CPD technique will allow for significant
improvement in your workers' performance.

Evidence Criteria:

Production Data – This is the information that is often used in companies, and it is handled with
by specialists to complete the day-to-day job.
Personnel Data – This is information on an organization's workers. Biographical information,
academic credentials, and so forth.

Judgmental Data – The information is gathered using a numerical rating scale and is completed
by the supervisor of the employee being assessed.

Rating Methods:

Ranking - Ranking is a tool for performance evaluation in which a specified proportion of

employees are classified into various categories depending on how well they perform in
comparison to their colleagues.

Paired Comparison - Paired Comparison is a method of evaluating a limited number of options

by comparing them to one another. It is a simple and effective method for evaluating and ranking
options when the assessment criteria are highly subjective.

Check List - Another simple way for evaluating an employee's performance is the checklist
method. The Manager creates a checklist and sends it to the assessor using this approach. The
checklist may comprise a series of questions (depicting an employee's conduct and work
performance), to which the assessor must respond with a simple 'YES' or 'NO'.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 46

FIGURE 18 Checklist

Management by objectives - Can be characterized as a procedure in which each subordinate, in

cooperation with his superior, establishes performance goals and objectives before the outset of
the assessment period.

These techniques may be used to assess an employee's effectiveness in a company, and the
person's performance can be enhanced in order for him to meet his goals. The best technique
among these tactics is paired comparison since it allows employers to quickly identify the most
successful people in the group and allows them to focus on the low performers and assist them
improve their performance via ongoing professional development. Despite the fact that the
ranking method is the same, combined comparison does not distinguish low-performing
representatives in the same way that the ranking method does, which has a negative impact on
the representative.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 47

 3) PDP (Professional Development Plan) and Skill Audit

TABLE 5 Professional Development Plan

Professional Development Plan

Name Mohamed Ramzeen Safwan
Current Level in HND in Computing
Education
Started In 2021
Ambition To become an software engineer
Goal 1 Complete HND in computing Target 2023
Goal 2 Join in software company to gain Target 2024
experience
Goal 3 Complete Top-Up Degree in one year Target 2025
Goal 4 Go abroad and join in a software company Target 2026
Skill Audit
Rank
Present 3 months 6 months
Fluent English C B A
speaking
Fear in C B A
Presenting(Stage
Fear)
Communication B A
Problem Solving B A
Use of MS Products B A
Decision Making B A
Practice Web B A
Designing
Time Management C B A
Good at typing in B A
English
Develop the C# C B A
application
Logical Thinking C B A

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 48

 4) Compare and contrast different motivation theories

What is Motivation Theory?

Motivation theory is the process of what motivates an employee to work toward a specific
objective or achievement. It is vital in many aspects of society, but it is especially important in
business and management. This is due to the fact that a motivated employee is more productive,
and a productive employee is more advantageous. (Breathehr.com- 2021)

Some of the popular motivation theories:

 Maslow’s hierarchy of needs
 Herzberg’s two factor theory
 McClelland’s theory of needs
 Vroom’s theory of expectancy
 McGregor’s theory X and Y

The difference between Maslow’s hierarchy of needs and Herzberg’s two factor theory shown in
the below table
TABLE 6 Difference Between Maslow’s and Hertzberg’s Theory

BASIS Maslow’s hierarchy of Herzberg’s two factor

needs theory
Order of Needs The arranging of needs in a There is no such
hierarchical order hierarchical system.
according to the need
The essence of the theory Unsatisfied needs motivate Delightful needs result
behavior, which leads to towards performance.
performance.
Motivator If a need is mostly Higher level needs are the
unsatisfied, it might serve
only ones that operate as
as a motivator. motivators.
Applicability Takes a wider perspective
Takes a small perspective
of all workers' motivating
and handles specialist
issues. employees' work-related
motivational issues.
Based On Needs and Satisfaction Achievement, recognition,
and growth are all factors
to consider to motivation
Nature of the theory It is descriptive It is prescriptive
The similarities between Maslow’s hierarchy of needs and Herzberg’s two factor theory

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 49

  All Maslow and Herzberg underlined the importance of employee motivation.
 Both theories influence employee psychology and acting appropriately, resulting in
increased employee motivation.
 Maslow's physiological, safety, and social requirements are comparable to Herzberg's
hygiene or maintenance factors.
 Maslow's theory's esteem and self-actualization needs are comparable to Herzberg's
motivating factors.

Maslow's theory differs in that it focuses on individual needs and how they are met. Herzberg's
idea, on the other hand, is concerned with employee recognition. Every employee has one of
three basic driving motivators, according to McClelland's theory of needs: the need for
accomplishment, connection, or power. There is also a distinction between these three theories in
that Maslow's Theory focuses on universal human needs, whilst Herzberg's and McClelland's
Theories do not, as they rely solely on work content factors.
The differences between McGregor’s theory X and Y shown in the below table

TABLE 7 Difference Between McGregor’s theory X and Y

Basis McGregor’s theory X McGregor’s theory Y

Meaning It entails severe monitoring Employees are self-directed
over coworkers and self-motivated in order to
advance and improve.
Work / Responsibility Work is something Work is natural, and
They dislike, and they try They accept responsibility.
to avoid taking on
responsibility.
Leadership Their management style is Their management style is
autocratic democratic
Motivators They are motivated They are mostly motivated
Financially by non-financial rewards.
Focused On Psychological needs and Social needs, esteem needs
Security needs and self-actualization needs.
Ambition They aren't really ambitious. They are highly ambitious

Control Tight Lenient

Authority Centralized Decentralized
Direction Constant direction is Little to no direction is
Necessary. required.
Maslow's motivation theory, in my opinion, emphasizes all aspects of an individual's needs,
whereas other theories focus solely on work-related expectations and fulfilment. This is a

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 50

significant benefit for almost every company because it does not require staff to be experts in
order to apply this strategy. Maslow's hierarchy of needs covers all of an individual's needs in a
hierarchy that ensures that every employee can be provided with a motivating factor that can lead
to achieving their goal. It also ensures that all humans act in a way that will address basic needs
before moving on to satisfy other, so-called higher level needs like esteem needs to self-
actualization needs, ensuring that every employee can be provided with a motivating factor that
can lead to achieving their goal. Everyone can understand this concept because we all go through
the stages of life depicted in the hierarchical triangle.

It is critical for businesses to use appropriate motivational components to advance the career
advancement of representatives in their human asset sector, because it drives employee
performance, which may be a key figure in the continued advancement of the undertaking, thus
giving it a competitive advantage. Because representatives operate in an unusual manner in the
workplace, the company's strategy may be used to encourage them. Motivational speaking is
likely to create leaps in job contentment and therefore aids in the advancement of their work
execution. As a result, inspiration is one of the most difficult and important aspects of
mechanical and organizational psychology (Smither , 1997).

Motivating employees to participate in CPD will provide significant benefits to the organization
because they will learn or develop modern professional skills and knowledge, which will help to
advance the organization's productivity and viability, demonstrating that motivational theories
are critical to the organization's success.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 51

Conclusion

This report is critical for an inexperienced reader who is looking to begin his or her profession.
Working ethics, techniques, equipment, and, most importantly, interpersonal skills will have a
significant impact on the readers. However, the author has brilliantly explained so many areas of
professional practice that every reader may learn some information and take a step toward
becoming a future industry professional.

This report is essential for a novice reader who is just starting out in his or her career. The
readers will be influenced by working ethics, tactics, equipment, and, most crucially,
interpersonal skills. The author, on the other hand, has beautifully defined so many aspects of
professional practice that every reader will gain knowledge and take a step toward becoming a
future industry professional.

Executive Summery

The creator has shown an examination and evaluation of the planning event that he and his team
did for this work. This job will provide the reader a good idea of the interpersonal and
professional skills needed to work in a group and deal with the obstacles that may arise
throughout the process. Furthermore, the reader will gain a better understanding of the impact of
incredible cooperation and the outcomes it produces, the importance of Continuous Professional
Development, and the impact of motivational theories. Finally, the reader will gain the majority
of the skills needed to advance in his future work.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 52

References

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Available at: https://www.skillsyouneed.com/interpersonal-skills.html. [Accessed 15 Sept.
2021].
Belbin (2021). Belbin Team Roles. [online] Belbin.com. Available at:
https://www.belbin.com/about/belbin-team-roles. [Accessed 15 Sept. 2021].
MindTools (2021). SMART goals – how to make your goals achievable. [online] Mindtools.
Available at: https://www.mindtools.com/pages/article/smart-goals.htm. [Accessed 15 Sept.
2021].
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Mobecls. Available at: https://mobecls.com/coca-cola-marketing-strategy/ [Accessed 22 Sept.
2021].
Mind Tools Content Team (2009). Root Cause Analysis: Tracing a Problem to Its Origins.
[online] Mindtools.com. Available at:
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MindTools (2009). 5 Whys: Getting to the Root of a Problem Quickly. [online] Mindtools.com.
Available at: https://www.mindtools.com/pages/article/newTMC_5W.htm. [Accessed 22 Sept.
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Mind Tools Content Team (2009). SWOT Analysis – Discover New Opportunities, Manage and
Eliminate Threats. [online] Mindtools.com. Available at:
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[Accessed 5 Oct. 2021].

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 53

DeltaNet. (2019). How CPD Benefits Employers and Employees. [online] Available at:
https://www.delta-net.com/blog/2019/05/how-cpd-benefits-employers-and-employees.
[Accessed 7 Oct. 2021].
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(CPD)? [online] Available at: https://www.lsbf.org.uk/blog/news/education- careers/what-is-the-
purpose-of-continuing-professional-development-(cpd). [Accessed 8 Oct. 2021].
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Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 54

Grading Rubric

Grading Criteria Achieved Feedback

LO1 Demonstrate a range of interpersonal and transferable

communication skills to a target audience.

P1 Demonstrate, using different communication styles and

formats, that you can effectively design and deliver a training
event for a given target audience.

P2 Demonstrate that you have used effective time

management skills in planning an event.

M1 Design a professional schedule to support the planning

of an event, to include contingencies and justifications of
time allocated.

D1 Evaluate the effectiveness and application of

interpersonal skills during the design and delivery of a
training event.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 55

 LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.

P3 Demonstrate the use of different problem-solving

techniques in the design and delivery of an event.

P4 Demonstrate that critical reasoning has been applied to a

given solution.

M2 Research the use of different problem-solving techniques

used in the design and delivery of an event.

M3 Justify the use and application of a range of solution

methodologies.

D2 Critique the process of applying critical reasoning to a

given task/activity or event.

LO3 Discuss the importance and dynamics of working

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 56

 within a team and the impact of team working in different
environments.

P5 Discuss the importance of team dynamics in the success

and/or failure of group work.

P6 Work within a team to achieve a defined goal.

M4 Analyse team dynamics, in terms of the roles group

members play in a team and the effectiveness in terms of
achieving shared goals.

D3 Provide a critical evaluation of your own role and

contribution to a group scenario.

LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace and
for higher-level learning.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 57

 P7 Discuss the importance of CPD and its contribution to
own learning.

P8 Produce a development plan that outlines responsibilities,

performance objectives and required skills, knowledge and
learning for own future goals.

M5 Compare and contrast different motivational theories

and the impact they can have on performance within the
workplace.

D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.

Mohamed Ramzeen Safwan – HND in Computing |Professional Practice Assignment 01 58