FRONT OFFICE ASSESSMENT –
TEST 1
(Each question carries a ½ mark. Total
marks 30)
Student’s Name: khushi Kumari
Batch Code: A8 Centre:
Guidelines: Students to attempt the below questions for getting PASS/
MERIT/ DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
TIMELINE:: You can take upto 2 hours to submit the Assignments
TIMELINE
A Fill in the blanks
1. continental Plan offers room tariff and breakfast.
2. pallanjee pestonjee started the first luxury-hotel in
Bombay (Mumbai) in 1840.
3. HRACC has been set up and it inspects and assesses the hotels
for star rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the
Taj Mah
Maha al Hotel in Bombay (Mumbai)
5. Panchuraty
Panchuratyis is very important as it signifies respect for others and
values for other people’s time.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the
whole of Asia.
7. Flotel is an anchored passenger ship (which is not seaworthy)
that is operated as a deluxe hotel.
8. House keeping and Food and beverage are two main
Support Centers in a hotel.
9. Floor Limit is the credit limit given by the credit card
company to the cardholder.
10. Rentantion charge is the money paid by the guest in order
to guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within Three rings.
13. A guest who checks in as part of a group is called a GIP _.
14. The rack _ rate is the maximum rate charged for a room
and is featured in the tariff card.
15. A Walk in guest checks-in to the hotel, but he does not have a
confirmed reservation.
B Tick the correct option
1. A tariff calculated at 75% of the Rack Rate.
Rack rate Day rate
Write the correct choice : Day rate
2. Credit limit given to the card holder by the credit card
company. Floor Limit House Limit
Write the correct choice : Floor limit
3. The number of in-house guests in a hotel at any point of
time. House Use House Count
Write the correct choice : House count
4. A guest who is not given any credit facility in the
hotel. No Show No Post
Write the correct choice : No post
5. This Plan includes room tariff only.
Continental Plan European Plan
Write the correct choice : European plan
6. These are deluxe hotel properties with a helipad
facility Floatels Lotels
Write the correct choice : Lotels
7. This voucher is filled up for complimentary items to be given to the
guest.
Amenities Voucher VPO Voucher
Write the correct choice : Amenities voucher
8. This form is filled up by the guest on arrival
Reservation Form Registration Form
Write the correct choice : Registration form
9. Filling up of this form is mandatory for foreigners, on
arrival Errand Card ‘C’ Form
Write the correct choice : C form
10. This Master Key opens even double locked rooms.
Grand Master Key General Master Key
Write the correct choice : Grand master key
11. This person is authorized to encash foreign currency.
Outlet Cashier Front Office Cashier
Write the correct choice : Front office cashier
12. This form of payment is not acceptable for bill
settlement. Traveller’s cheque Personal
cheque
Write the correct choice : Personal cheque
13. This guest has a confirmed reservation, but does not
check-in No Show Understay
Write the correct choice : No show
14. The number of rooms occupied in a hotel at any point of
time. Availability Occupancy
Write the correct choice : Occupancy
A True/ False
1. The American Plan includes room tariff, breakfast and either
lunch or dinner. True/False
Ans
C True/ False
1. The American Plan includes room tariff, breakfast and either
lunch or dinner. True/False
Ans False
2. Rotels are trains which have been converted into hotels. True/False
Ans. True
3. FHRAI helps the Hospitality Industry to grow, prosper and keep in
pace with the development in the International scenario. True /False
Ans. True
4. Heritage hotels must provide car parking, garage,
accommodation, rest facilities. True/ False
Ans. False
5. Room sales accounts for more than 50% of total hotel sales.
True/False
Ans. True
6. A cooperative attitude is the essence of teamwork.True/False
Ans. True
7. Always establish eye contact while speaking to the guest.
True/False
Ans. True
8. The Concierge looks after reservation of rooms. True/False
Ans. False
9. House Count is the number of in-house guests at any given time.
True/False
Ans. False
10.Whenever speaking on the phone, you must do it with a smile. True?
False
Ans. True
11. Punctuality is not a necessary quality to have. True/False
Ans. False
12. A motel is a hotel that provides gambling facilities. True/False
Ans. False
13. Amenities Voucher is filled by Front Office for complimentary
items. True/False
Ans. True
14. ‘C’ Form must be filled for Indian nationals only. True/False
Ans. False
15. Mail and messages are handled by the Guest Relations
Executive. True/False
Ans. True
B Answer in one sentence
1. What is the meaning of Hospitality?
Ans. Hospitality is the relationship between a guest and a host,
wherein the host receives the guest with some amount of goodwill,
including the reception and entertainment of guests, visitors, or strangers.
2. What were the first organized hotels in Switzerland called?
Ans. The organizes hotels in Switzerland is chalet.
3. What is another name for a semi-residential hotel?
Ans. Semi-residential hotel another name is Apartotel.
4. On which plan do resort hotels operate?
Ans. Modified American plan
5. What is a casino hotel?
Ans. A casino hotel has mainly one focus and that is to provide
grambling facility to guest .
6. Define a ‘Revenue Center’?
Ans. A revenue center sells goods or services to guest, thereby
generating revenue for the hotel and includes front office, food and
beverage outlets and retail stores.
7. Give two examples of Operating and Non-Revenue Producing
Ans. 1) Maintenance/Engineering
2) Account
8. What is the full form of CVGR?
Ans. Company Volume Guaranteed Rate .
9. Who is a Special Interest Tourist?
Ans. The term 'special interest tourism' has traditionally been used
for those forms of tourism which focus on activities which attract a
small number of highly dedicated visitors.
10.Which type of guest is termed as
FFIT?
Ans. International guest.
10. What is House Limit?
Ans. In a hotel or other establishment the maximum extend to
which credit will be extended before payment is requested
12. What is ARR? How is it calculated?
Ans. ARR is average room rate and calculated by dividing total room
revenue by total number of room sold.
13. Name the records maintained for Left Luggage?
Ans. Left luggage register.
14. List any three modes of payment accepted by hotels?
Ans. 1) cradit card,
2) direct billing
3) cheque
15. How is a containable fire handled?
Ans. cover the burning things with woolen blanket as it block
oxygen which extinguish fire. electric fire can be controlled by covering
things with sand. if it is a petrol fire then also use sand or fire
extinguisher.
