Bell Desk Records
Record keeping- is the process of keeping and
preserving the important documents that is vital in
running the daily business.
1. Left Luggage Register
• Is a document provided by the bell desk to a guest who wishes to check his or
her luggage in the hotel after checkout.
Date Room Name Bell Luggage Descriptions Date of Remarks
No. of Boy Tag of Luggage Delivery
Guest No.
2. Baggage Ticket
• Is a two-part ticket that is
given by the desk once the
guest checks in. One part
attached to the luggage and the
other half for the guest . It is
provided for safety and
security of guest luggage.
3.Luggage Inventory Sheet
• Is a sheet used to keep track of all the guest’s stored luggage in the hotel. It is a
report that is done periodically by the bell captain with the assistance of bell
staff.
No. Luggage No. of the Room Date of Description of Location in Collection Remarks
Tag No. Guest No. Deposit Luggage Luggage Room Date
4. Location Form
• Is a database of the hotel
guest’s whereabouts,
used to locate his/her
location for a particular
date and time.
5. Service Call Slip
• Is a form used to ask
permission of a particular
service needed in a hotel.
6. Wake-up Call Sheet
• Is a sheet prepared by a morning shift bell captain on duty for all the groups and
crews in house.
Performance Task
• As a bell staff of Diamond Hotel, you are assigned to welcome, escort , and assist the
arriving guest and his luggage. Mr. Hideki Yamatsui one of the foreign guests
expected to arrive during the day. He has a leg injury and it would be hard for him
to reach the front desk. He is too particular with the time that he arrived at the hotel
2 hours earlier than the expected check-in time. However, the room reserved for Mr.
Yamatsu is not ready when he came because a guest is still occupying the room. The
front desk asked Mr. Yamatsu if he would want to occupy another room of the same
rate or wait for the reserved room to be cleaned after 30 minutes. The guest agreed to
wait for the reserved room but requested the hotel to take care of his luggage.
• You must accurately perform all the required industry standards on bell desk
procedures from arrival to escorting guest in his room. Your performance will be
critiqued by the guest according to the following standards:
• Accuracy - 30
• Work Attitude - 30
• Time-bound – 30
• Over all performance 10
