Muhammad Zaid Bin Mohd Zaini: Educational Background Job Experience
Muhammad Zaid Bin Mohd Zaini: Educational Background Job Experience
Muhammad Zaid Bin Mohd Zaini: Educational Background Job Experience
Pass all licenses needed such as FIMM, PCE / TBE life & general insurances.
Follow all the guidelines given during advertise product via social media marketing.
Protect all the “PDPA” and “Know Your Customers policy”.
Follow all the guidelines for documentation given for audit purposes.
Attend all the e-learning course for updated procedure, knowledge and licenses.
Identify business opportunities by evaluating the company’s position in the industry.
Researching and analysing the business field.
Provide support, information, and guidance for the customers.
Communicate with customers via telemarketing call, direct selling in or outside branch.
Helping operation side such as “Know Your Customer policy” during opening an account, digital marketing product and others.
Dominant product unit trust, general insurance, estate planning & card credits also cross selling product such as hire purchase, mortgage & others.
07/2020 – 05/2021 ACHIEVEMENT
IMPERIA ASIA INTERNATIONAL SDN BHD - Best group leader Batch 2020
Team Leader - Recovery Officer
Managing all employees to achieve daily and monthly targets - make a schedule, educate and ensure employees have efficiency in controlling the
payment of customers who buy company products.
Monitoring and building employee performance at a better level to build quality team.
Maintain profit and loss report of every portfolio - provides reports and collection analysis for each staff (daily, weekly, monthly, annual, annual report).
Ensuring the update of current development report, customer payment to get the date of payment agreement from all employees.
Consult and help customers to find the best solution for product payment - storing customer data and individual status to facilitate payment work rules.
Ensuring the best service and services by employees to customers to facilitate payment.
Help customers by providing payment methods - ensure that customer employees pay the product according to the promised time.
Containing and helping customers to solve product payment problems -according to the prescribed sop.
Managing how branch employees work if there is no branch manager and assistant manager. Have basic knowledge about the product and its place
(planogram) so that good customer service can be provided.
Any store problems, should immediately notify the managers and assistant branch managers and ask for help from them. Report to the manager or
branch manager if they receive a complaint from a customer. Have operating knowledge and basic knowledge about the duties of treasurer and
guardian.
Have quality leaders who can control branch conditions if there are no branch managers and assistant branch managers. Check the investment of the
direct supplier who comes if no manager or assistant manager uses a mobile phone.
Supervisor permits the return of goods to the supplier directly using the grand notes and the return of the goods.
If no manager or assistant manager, supervisors are required to give special attention at the counter. If the casher makes mistakes during the sales
transaction.
Supervisors should contact the area manager if they cannot contact the branch manager and the branch manager in the event of an emergency.
Carry out the daily tracking of the branch and should be given to the branch manager and assistant branch manager for the second examination.
04/2016 – 09/2016
BUMIKERJA SDN BHD
Account Clerk
Set up new standard operation procedure for accounting flow. Research and develop processing cycle to improve working environment to be more
efficient.
Collecting and accounting of hotel daily collection using SQL.
Preparing and submitting purchase order, rental invoice, receipt, supplier payment, and payroll.
Assist with accounting audit preparation and filling.
Financial report and government compliance using SQL.
Add hock task in daily basic.