The document provides instructions for a Form 5 Office Administration exam consisting of two sections - a 20 question multiple choice section and a 10 question short answer section. The exam covers topics related to the roles and responsibilities of human resources and accounting clerks, including maintaining personnel records, preparing payroll documents, and functions of the human resources and accounting offices.
The document provides instructions for a Form 5 Office Administration exam consisting of two sections - a 20 question multiple choice section and a 10 question short answer section. The exam covers topics related to the roles and responsibilities of human resources and accounting clerks, including maintaining personnel records, preparing payroll documents, and functions of the human resources and accounting offices.
The document provides instructions for a Form 5 Office Administration exam consisting of two sections - a 20 question multiple choice section and a 10 question short answer section. The exam covers topics related to the roles and responsibilities of human resources and accounting clerks, including maintaining personnel records, preparing payroll documents, and functions of the human resources and accounting offices.
The document provides instructions for a Form 5 Office Administration exam consisting of two sections - a 20 question multiple choice section and a 10 question short answer section. The exam covers topics related to the roles and responsibilities of human resources and accounting clerks, including maintaining personnel records, preparing payroll documents, and functions of the human resources and accounting offices.
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St Ann’s Bay High
School Easter Examination Office Administration Form 5
Instructions: 1. This exam consists of two sections. Section 1 consists of 20 Multiple Choice questions and Section 2 consists of 10 Short Answer Questions. 2. Answer all questions.
Miss S. Foster Section 1: Multiple Choice
1. Which of the following functions are performed by the Human Resource office? I. Preparing job cards II. Shortlisting job applications III. Preparing wages and salaries for staff IV. Arranging training and providing welfare facilities for staff
(A) I and IV only
(B) II and IV only (C) I, II and III only (D) II, III and IV only
2. Which of the following contributions is NOT a fringe benefit for employees?
(A) Pension plan (B) Training grant (C) National insurance (D) Medical Insurance
3. The clerk in the human resource office is responsible for
(A) Preparing cheques (B) Keeping petty cash (C) Listening to complaints (D) Keeping personnel records
4. Which of the following internal factors are MOST likely to contribute to high employee turnover? (A) Low salaries and poor working conditions (B) The state of the country’s economy and lack of training (C) Poor fringe benefits and the high level of taxation on salaries (D) Promotional opportunities and competition for job placement
5. Mrs. Jones was selected for the position of receptionist of an engineering firm. On accepting the job, she was given a document outlining the work she is expected to perform. This is called a job (A) Listing (B) Evaluation (C) Description (D) Specification
Miss S. Foster 6. Which of the following acts allows trade unions to negotiate salaries on behalf of employees? (A) Factories (B) Industrial Relations (C) Worker’s Compensation (D) Occupational Health and Safety
7. Mrs. Kay bought a new stove on hire purchase from New & Used Appliances Ltd. She wants to authorize her bank to make monthly payments. Which of the following services should she use? (A) Debit order (B) Money order (C) Credit transfer (D) Standing order
8. One of the MOST important functions of the human resource department is
(A) Introducing new employees (B) Receiving visitors to the firm (C) Ensuring proper communication (D) Attending to the welfare of employees
9. Which of the following is NOT a function of the human resource department?
(A) Recruitment of staff (B) Payment of salaries (C) Disciplinary procedures (D) Induction of new employees
10. Mega Industries experienced a 45 per cent labour turnover during the last three years. Which of the following actions can be taken to reduce this turnover rate? I. Improve conditions at work II. Review and revise salaries offered III. Provide opportunities for development (A) I only (B) I and II only (C) II and III only (D) I, II and III
11. Which of the following represent documents maintained by the human resource office? (A) Job specifications and circulation slips (B) Personal history and visitors’ records
Miss S. Foster (C) Contracts of employment and leave forms (D) Appraisal forms and reception register
12. What is the name given to a cheque dated ahead of time?
13. The person, Mr .Bruce Hall, to whom the cheques is made out is called the: (A) Payee (B) Payer (C) Banker (D) Acceptee
14. The human resource clerk has been asked to review a list of job applicants and to select those who meet the necessary requirements for a job. This process is referred to as (A) Elimination (B) Shortlisting (C) Downsizing (D) Interviewing
15. Deductions from gross pay to produce the net pay figure usually include: I. Income tax II. National Insurance III. Cost of travel to work
Miss S. Foster IV. Union subscription (A) I, II and IV only (B) I, III, and IV only (C) II, III and IV only (D) All of the above
16. The document you receive that states the pay you have received is: (A) A time card (B) A payroll (C) A pay slip (D) A payment note
17. Which items are included in a statement of account?
I. All invoices sent that month II. All credit notes sent that month III. All debit notes sent that month IV. All payments received that month
(A) I and IV only
(B) II and III only (C) I, II and IV only (D) All of the above
18. Financial institutions that offer savings accounts to customers are:
I. Central Banks II. Commercial Banks III. Credit Unions IV. Insurance Companies
(A) I and II only
(B) II and III only (C) II and IV only (D) III and IV only 19. What is the main reason for crossing a cheque? (A) To make sure the right person receives it (B) To make sure it is paid into the right person’s account (C) To make sure it is easy to read (D) To make sure it is not stale dated
Miss S. Foster 20. The confidential session at which an employee’s strengths and weaknesses are discussed is called: (A) An interview (B) Staff welfare (C) Needs analysis (D) An appraisal
Section 2: Short Answers questions
1. Briefly describe TWO functions performed by EACH of the following clerks a) Human resource clerk b) Accounting clerk (4 marks)
2. Identify 3 functions of the accounting office (3 marks)
3. Identify two deductions that are taken from an employee’s gross pay (2 marks)
4. Identify TWO attributes that the clerk in the human resources department should possess. (2 marks)
5. Identify THREE personnel records that are maintained by the clerk in the human resources office. (3marks)
6. Identify THREE documents prepared in the accounting office. (3 marks)
7. Write TWO recommendations to deal with delinquent debtors. (2 marks)
8. Penn Ltd is on a recruitment drive. As a clerk in the Human Resources Department of
Penn Ltd, you are expected to assist in the preparation of several documents for the recruitment of a new clerk.
a) One of the tasks in the recruitment process is to “consider completed application
forms”. List TWO other tasks you would be expected to perform. (2 marks) b) As a clerk who is responsible for the welfare of staff at Penn Ltd, identify FOUR areas of welfare that can be provided by the company to show that employees are valued. (4 marks)
9. Explain the importance of any TWO of the following concepts to the success of a business Collection of accounts
Miss S. Foster Credit control Audits (2 marks)
10. List THREE items of information that would be entered on a pay slip. (3 marks)
