OFFICE ADMINISTRATION

MARK SCHEME
Name of student _______________________________________________ Registration No.______________
Criteria 1 Descriptor Marks Marks
Preparation – Awarded
Total 13 marks
The candidate has:
1. Included a title page  Title page includes project and names of 1
(maximum 1 page) candidate, school and teacher
 Title page is incomplete 0

2. Included a table of contents  Table of contents includes:

(maximum 2 marks)
(i) A heading and a list of topics 1

(ii) Page numbers

1

3. Stated the title of the  Title of project is related to the objectives 2

project in the syllabus and to the business being
(maximum 2 marks) studied
 Title of project is outside the scope of the

syllabus or not clearly stated 1

4. Listed TWO aims of the  Aims of the project are relevant, 2

project unambiguous and clearly stated
(maximum 2 marks)
 One Aim of the project are irrelevant,
ambiguous or not clearly stated 1

5. Listed TWO functions of  2 functions accurately stated 2

the relevant department of
the firm chosen for the  1 function accurately stated
project
(maximum 2 marks) 1
6. Prepared ONE piece of  Correspondence incorporates all aspects
correspondence requesting of a business letter including
permission to conduct the (i) Matching 1
project salutation/complementary close
(maximum 4 marks)
(ii) Correct grammar/spelling (no 1
NB. No marks will be awarded errors)
for correspondence not 1
composed by the student as (iii) Relevant content
evidenced by official circular 1
letter from teacher or principal (iv) Appropriate presentation

TOTAL 13MARKS
CXC 09/0/SYLL 12
 CRITERIA 2 Descriptor Marks Marks
Gathering Data Awarded
Total 15 Marks
1. describe the methodology  A specimen of a data fathering instrument 1
employed for the project is submitted
(3 marks)  An explanation of why the particular 1
instrument was chosen above all others
given
 An explanation of how the instrument was 1
used is given
2. FIVE questions asked of  Five questions are relevant to the aims of 3
personnel of the firm selected the project, clear and unambiguous
for the project (3 marks)
 Three to Four questions are relevant to the 2
aims of the project, clear and
unambiguous
 One or two questions are relevant to the 1

aims of the project, clear and

unambiguous
3. schedule of activities for  Table provided with the heading showing
conducting the project ‘Dates’, ‘Activities’ and ‘Comments’ with 1
(5 marks) 10-12 activities listed
 Sequence of activities are relevant to the 1-4

project and comments support the follow-

up actions or decisions made –
every 3 activities 1 mark
4. submitted evidence of  ONE piece of legislation governing the
regulations and policies work place is referenced 1
governing the firm selected for
the project (4 marks)  An explanation of how the candidate 1
became aware of the legislation is given
 ONE of the health and safety practices 1

observed when carrying out the Project is

stated
 ONE staff rule with which the candidate 1

had to comply in carrying out the Project

is stated
TOTAL 15
MARKS

CXC 09/0/SYLL 12
 CRITERIA 3 Descriptor Marks Marks
Presentation Awarded
Total 22 Marks
1. Presented a written  Limitations relevant and clearly discussed 2
report  Limitations relevant but not clearly discussed
(8 marks) 1
 Findings relevant and clearly discussed 3–4
 Findings relevant but no clearly discussed 1–2
 Recommendations relevant and clearly discussed 2
 Recommendations relevant but not clearly 1
discussed
2. assessed the impact of  A 4-column table completed with headings “Date”,
office equipment used in “Equipment used”, “Purpose of equipment” and 1
the business selected for “Suitability for tasks” is completed
the project  Accurate response on purpose and suitability of
(4 marks) 1-3
equipment for task.
3. prepared a  For persons interviewed, list comprises date, place
bibliography and job title
acknowledging al sources  For publications list comprises the names of the
of information in
alphabetical order (2 author, publisher and year published 2
marks)  For internet sites list comprises the address of the
website, names of authors and organisations and
dates accessed.
4. presented information  Information is well presented and ideas are
in a logical manner using communicated in a highly effective manner with 4
correct grammar no spelling or grammatical errors
(4 marks)  Information is presented in a very good and
3
meaningful manner with no more than two spelling
or grammatical errors
 Information is fairly well organised and ideas are 2
communicated satisfactorily with no more than
two spelling or grammatical errors
 Information showed weaknesses in syntax, 1
spelling, punctuation or the sequencing of ideas
5. completed project  All required components included 1
with all required  Use of appropriate chart/graphics to compliment
components in an 1
acceptable manner project
(4 marks)  Overall appearance of project:
2
- Very good
1
- adequate
TOTAL 22
MARKS
CXC 09/0/SYLL 12
CXC 09/0/SYLL 12