Oyo Corporate Presentation: India'S Largest Branded Network of Hotels

INDIA'S LARGEST BRANDED NETWORK OF HOTELS
OYO CORPORATE PRESENTATION
Internal Document
CONFIDENTIAL AND PROPRIETARY
Any use of this material without specific permission of Oyo Rooms is strictly
prohibited
AC ROOMS WITH TV | SPOTLESS LINEN | COMPLIMENTARY BREAKFAST | FREE WI-FI | HYGIENIC WASHROOMS
Agenda
Industry Overview
What is OYO Rooms
How we do it
What’s in it for you
Why partner with us
Travel Industry Trends
The hotel industry will touch $1.8 billion

by 2016 from a current value of $ 800 60% of all Hotel Bookings are
Million done through Travel Agents
-NDTV, 29th Oct, 15
- Economic Times, 28th Sept,15
Challenges we see in the market:
 Multiple contracts with multiple hotels or OTAs

 Mulriple points of faliute which OTAs cant control
 Ensuring standard customer experience at the same or lesser cost
 Last minute bookings, check in & check out procedures
Corporate Traveller Trends
Business travel to increase by Around 50% of Revenue of

15% to US $27 billion in 2016 TMCs comes through Hotels
- DNA India, 27th Sept,15
- TOI, 16th Mar,15
Challenges we see in the market:
 Adherence to travel policy

 Control in spend
 Transparency in reimbursements
 Approval process for booking
The OYO Story
RITESH AGARWAL:
Ritesh is the Founder and CEO at OYO Rooms. He was
selected for the 20 under 20 Thiel Fellowship which
makes him the only Asian to be selected. He started
working early at the age of 13 and by 18 he was building
OYO Rooms.
Our Mission
“Building The World’s Largest

Technology Driven Hotel
Network”
Our Vision
“Change The Way People

Stay Away From Home”
We Have Grown Rapidly In The Past 2.5
Years
May 2013 March 2014 March 2015 Nov 2015 Dec 2015
Founded OYO 11 Properties 11 Cities 150+ Cities 148+ Cities
Rooms, with in 2 Cities 250+ 3,000+ Properties 3,000+ Properties
Single 11 Room Properties 40,000+ Rooms Projected growth
Hotel 2,500+ Rooms at 50,000+ Rooms
Across More Than 150 Cities In India…
Pan India Inventory of
150 Cities,
30,000 Rooms
Check-in across Mumbai,

Delhi, Kolkata, Chennai,
Kerala, Chandigarh and many

more places across India.
Travelers Love Us Because We Understand What They Want
Round the Customer service

Free Wi-Fi Trained staff Conferencin
clock room team
g facility
service (24x7 call centre)
Beds with Clean

Toiletries Spotless linen Complimentary
comfortable spring bathrooms
breakfast
mattress
Transformation Detailing
Owner Room
OYO Rooms
Photography & CRS

In-Room Amenities Aesthetic Upgrade
Property made live through
Bath kit | Mattress | Shower Decal & lamps | Dollops &
visuals & CRS activation
head boards
The OYO Family
Parameters Standard Premium Elite Apartments
Star Category: -
Stay Description No Frills, Premium Ambience & Luxurious Ambience & Functional Stays with
Standardized Stay Experience Experience Home – like feel.
Price Band: `999 ` 1,600 - `3,500 > ` 3,500 ` 1,200 - `2,400
No of Properties: 1831 1032 43 154
Ideal For Young business travelers Value seeking couples & Experience seekers & Living away from home
and Entrepreneurs Mid-Senior Corporates Corporate Executives temporarily
Our Future Forays
OYO Standard
OYO Premium
OYO Elite
OYO Flagship (Women Preferred Properties)
OYO Eco-System
PRODUCT BRANDING & BUSINESS CITY OPERATIONS

DEVELOPMENT COMMUNICATIONS DEVELOPMENT
Accounts
100+ Engineers from top Brand building Property reconciliation, property
tier colleges building new through online & identification, maintenance, handling
technologies everyday offline media contractual escalations
formalities
DEMAND RESERVATIONS & FINANCE

CUSTOMER
Dedicated teams to EXPERIENCE Invoices, payments,
put more heads in reconciliation
beds Dedicated in house
call center
We Leverage Technology To Solve Your
Challenges
B2B Portal
Central System with Access to Oyo Inventory for Direct
Bookings.
24x7 Call Centre/Dedicated Account Manager

How? 500+ members in the customer support team,
Relationship managers provide full-time support.
Customer Feedback
Extensive customer feedback collected via App & online
Coming Soon
channels. Regular reporting & process improvements.
API integration to
support bookings, real
time inventory thus Tablets
improving efficiency
OYO’s tablets provided to each hotel owner to manage
further.
inventory and customer check in/check out.
We Are Thankful For Your Love…
“I really liked overall experience, great location, courteous

staff, awesome pricing. The use of technology like online
booking, SMS reminders, Google map location made it a
good experience.”
- Rajiv, Chandigarh
“Even at Midnight I have received help from OYO

reservations team. My KAM is very prompt in understanding
the needs of my customers and suggesting options.”
-Soham Sah, Owner, Inde Destination, Jaipur
“Great, and very good operational management. Loved it.

Will definitely partner with OYO again”
- Sreya, Owner, Jasmine Events, Delhi
Awards & Accolades
First Asian TATA Powered Winner of 2013

Resident to NEN voted us ET Now
be backed by India’s Top #25 Lufthansa Awards
Peter Thiel’s Companies
Foundation
In The News…
2700+ Organisations Check into an Oyo Daily
And growing every day
Management Team
RITESH AGARWAL:
Ritesh is the Founder and CEO at OYO Rooms. He was selected for
the 20 under 20 Thiel Fellowship which makes him the only Asian to
be selected. He started working early at the age of 13 and by 18 he
was building OYO Rooms
ABHINAV SINHA
Abhinav is a chemical engineer for IIT Kharagpur and an MBA from
Harvard. He has more than 10 years of experience in both products
and service companies. Most recently he was a Principal at The
Boston Consulting Group based in Dallas
Our
Team
2000+ motivated 500+ Reservation From top colleges like
individuals Employees IIMs, IITs, Harvard, ISB
$125 Million
Raised By The Best Venture Partners Worldwide
WHAT’s IN IT FOR YOU...
More earnings
Centralized booking
through coupons &
process through a
promotional activities
corporate portal
10% discount on OYO partners enjoy

` every room booking a 15 day credit
period
Transparency Flexible payment

throughout the options
booking process
Why Partner With OYO?
The Largest Chain Of Branded Hotels

 2,000+ employees in India
 3,000+ Properties across 148+ cities
 Rs. 750 Cr + Investment from Soft Bank, Sequoia Capital,
Peter Theil
The Choice of TMCs, Corporates and Event
Management Companies
 + 2700 Travel Agents, Corporate and Event
Management Companies working with us
 3 Million App Downloads
 3.8 Million Room Nights Booked Till Date
 4.8 lac + Satisfied Customers
Customer First Attitude

 Dedicated Account Managers
 24 * 7 Call Center with 500 + Trained Executives
 Seamless booking, check in and cancellation process
 Guarantee of Room & Service Quality Standardization of
Stay Experience
THANK YOU

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INDIA'S LARGEST BRANDED NETWORK OF HOTELS

OYO CORPORATE PRESENTATION

What is OYO Rooms

What’s in it for you

Why partner with us

The hotel industry will touch $1.8 billion

Challenges we see in the market:

 Multiple contracts with multiple hotels or OTAs

Business travel to increase by Around 50% of Revenue of

Challenges we see in the market:

 Adherence to travel policy

“Building The World’s Largest

“Change The Way People

Pan India Inventory of

Check-in across Mumbai,

Kerala, Chandigarh and many

Round the Customer service

Beds with Clean

Photography & CRS

Parameters Standard Premium Elite Apartments

Standardized Stay Experience Experience Home – like feel.

Price Band: `999 ` 1,600 - `3,500 > ` 3,500 ` 1,200 - `2,400

No of Properties: 1831 1032 43 154

and Entrepreneurs Mid-Senior Corporates Corporate Executives temporarily

PRODUCT BRANDING & BUSINESS CITY OPERATIONS

DEMAND RESERVATIONS & FINANCE

24x7 Call Centre/Dedicated Account Manager

“I really liked overall experience, great location, courteous

“Even at Midnight I have received help from OYO

“Great, and very good operational management. Loved it.

First Asian TATA Powered Winner of 2013

And growing every day

10% discount on OYO partners enjoy

Transparency Flexible payment

The Largest Chain Of Branded Hotels

Customer First Attitude

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