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Handling Reservation by Phone

The document summarizes a phone call between a hotel guest and the reservations department. The guest books a suite room for 3 nights from November 19th to 22nd 2017 for himself. He provides his name as Hariyanto and agrees to pay a 350,000 Rupiah nightly rate plus deposit. The reservations agent confirms the booking details and payment instructions before concluding the call.

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Risma Raden
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1K views2 pages

Handling Reservation by Phone

The document summarizes a phone call between a hotel guest and the reservations department. The guest books a suite room for 3 nights from November 19th to 22nd 2017 for himself. He provides his name as Hariyanto and agrees to pay a 350,000 Rupiah nightly rate plus deposit. The reservations agent confirms the booking details and payment instructions before concluding the call.

Uploaded by

Risma Raden
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Handling Reservation By Phone

Reservation : Good Morning, Edotel Hotel, This is Reservation , May I help You ?

Guest : Good Morning I would like to reserve a room.

Resevation : Yes Sir,May I know What type of room would you like, and for how many person, Sir ?

Guest : I like one suite room, just for me.

Reservation : May I know when you will be arriving?

Guest : I will be arriving on 19th of November 2017

Reservation : how about you will be departing?

Guest : 22nd of November 2017

Reservation : Alright Sir, May I know about your name, Sir ?

Guest : My name is Hariyanto

Reservation : Just A moment Mr, Hariyanto, I will check available room for that period,

Guest : Yes Please

Reservation : You are very lucky Sir, because one suite room still available for you , and May I explain

you about room facilities and hotel fasilities ?

Guest : Yes Please

Reservation : In our hotel you will get jempiring room number 1. the room facilities such as privat

balcony, living room, small kichen, mini bar, wardrobe, television, telephone, air

conditioner, bath room complete with shower, bath tub and wash basin complete with hot

and cold running water. And hotel fasilities such as boga sari restaurant,meeting room,

sport area,parking area, laundry, and beuty salon and spa.

Well,,, the room rate is Rp 350.000,00 net include breakfast.

Would you like to take it ,Sir ?

Guest : Yes I will take it


Reservation : May I know how about your deposit,Sir ? because it is a high season , so you need to

pay the deposit of room.

Guest : Ok, I will pay, how much I shoud pay ?

Reservation : You must pay Rp 350.000,00 for one night, it that Ok ?

Guest : Of course. If that possible , May I transfer the payment ?

Reservation : Sure, If you want transfer the payment, you can transfer with BCA bank in your city, and

our account is 11234560000, is that alright, Sir ?

Guest : Ok. Thank you for you information,

Reservation : May I Repeat your Request, Sir ?

Guest : Yes Please

Reservation : Well, Mr. Hariyanto, you would like one suite room,and the rate is Rp 350.000,00 net +

Breakfast, you will be arriving at 19th of June 2011

Until 22nd of June 2011,you will be pay the deposit with rekening,

And Would you like a somethin else ?

Guest : No thank, I thing it is enought

Reservation : Thank you very much for you reservation. Looking forwad for your coming to our hotel.

Have you have any cencellation about your reservation, please inform as soon sa

possible.

Guest : Thank you very much for your service,

Reservation : Your Welcome.

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