APX Portable and Mobile CPS R16.00.

00
The Windows 10 operating system is supported.
-Radio Management now supports HTTPS transport protocol. RM clients (RM Client,
Device Programmer and Job Processor) are now required to connect to the server over
HTTPS on port 443. Please ensure that 443 is added to the exception list on the
Windows firewall and on any other firewall used within your organization.
IMPORTANT INSTALLATION NOTE:
- If you are upgrading from R14.01.00 or earlier, please be aware:
All Pending jobs will be cancelled.
Any pending modifications (radios with change flags) will get discarded and are not
recoverable.
Additional database migration procedure will be needed. See the "Installation
Guide" for details.
One-time password for the different RM components will need to be reset
All authorized computers (including the server) will need to be re-added to the
list of all authorized computers when using Enable Computer Authorization
- If you have previously migrated to R15.00.01 and NOT upgraded to R15.00.02 , you
MUST upgrade to R15.00.02 BEFORE upgrading to this version (R16.00.00).
-In order for the RM Auto Updater service to work properly, the Auto Update
Enable checkbox must be selected when first installing a new version of Radio
Management and/or its components.
- Please note that as of November 2016, CPS/RM version R15.00.02 or higher must be
used in order to activate Entitlement IDs.
- User Authorization might need to be setup for RMC to communicate with the RM
server. Additional information can be found in the Help under Radio Management
Server Utility.
IMPORTANT NOTE:
-Starting with firmware version R14.50.00, firmware update files are distributed in
the .BBF format. The BBF file encompasses all available upgrade files.
Compatibility with legacy radios is maintained as firmware update files in the CVN
format can still be used.
- First time users of the APX CPS should watch the 'Getting Started' tutorials for
an introduction to the APX CPS.
Fixes in R16.00.00 Radio Management:
POP25 Write jobs no longer fail when the radio is using a language other than
English
Live Search was re-introduced
Search field preserves the history of serial numbers for that login session
Upgrade firmware or change templates no longer requires the entire row to be
selected
Columns in Job View sort by month/day/year
Cut and paste is now supported using the mouse in the RMC Radio View and in the
Register Radio License screen
Cannot reconnect to RM Server from RMC Client machine after restarting the RM
Server via the RM Server Utility
Job Status column is back in the Job View
Export grid default is All records instead of only the first record

Whats New in the CPS:

Radio Management 2.7 (R16.00.00)
Support for HTTPS Protocol - The setting to enable Internet (HTTPS) protocol for RM
Server and Job Server is performed in the RM Server Utility.
Auto Add automatically adds radios to the database when detected by the Device
Programmer (USB or Wi-Fi). Please make sure to select this option when installing
all RM components.

For more information, please search the help for these features.
First time Radio Management user should watch the Radio Management Tutorial under
the tutorials menu in the CPS help. Please ensure you are using the latest version
of Adobe Flash Player.
New Radio Features Supported:
IMPORTANT NOTE: Firmware version R16.00.00 or higher is required for the following
features to work in the radio:
APX FPP with Password (No Dongle required)
Zone to Zone Cloning (Conventional)
Configure Emergency Call only with Hot Mic
Evacuation tone in digital mode
Side button to acknowledge Evacuation Message
Display Color Change Programmable on Channel
One Touch Private Call for Model 1
Decode Key ID Over the Air for Trunked
RM/CPS for Firmware Changes over LMR
Responder Alert - Weapon Drawn
APX 8500 DVRS MSU Support
ISSI Roaming and DVRS
Support for APX 900 MHz Consolette

Detailed information for these new features can be found in the Whats New
section in the APX CPS Help.
IMPORTANT PROGRAMMING NOTE
Even though the radio may be disconnected from the PC when the CPS programming is
done, DO NOT TURN THE RADIO OFF if the updating process on the radio is still in
progress. If an update is in progress, the radio will present the words:
"Updating..." on the front and/or top display.
This update can take up to 90 seconds after the CPS programming session has
completed.

Supported APX Radios:

APX 8500
APX 8000
APX 8000XE
APX 7500
APX 7000
APX 7000XE
APX 6500
APX 6500Li
APX 6000
APX 6000XE
APX 6000Li
APX 4500
APX 4500Li
APX 4000
APX 4000 (2 knob)
APX 4000Li
APX 4000XH
APX 4000 900 MHz
APX 4000 900 MHz (2 knob)
APX 3000
APX 2500
SRX 2200
APX 2000
APX 2000 (2 knob)
APX 1500
APX 1000
APX 1000+
APX 1000 900 MHz
APX 1000 900 MHz (2 knob)
TXM 2000 VHF
Special FCC Regulation Note:
- FCC NARROWBANDING MANDATE FOR ASTRO RADIOS
Per the FCC Rule Part 90 requirements on narrowbanding, VHF and UHF radios imported
or manufactured after 12/31/2012 will no longer be authorized to operate on 25 kHz
channel bandwidth. The exception to Rule Part 90 narrowbanding requirements are for
radios operating only within 470-512 MHz frequencies (T-Band), which will continue
to support 25 kHz channel bandwidth functionality. The FCC requires that a radio
is authorized to operate within the specified bandwidth and that the user is
required to have a FCC license to operate in that mode.
NOTE: After the FCC mandate takes effect, specific frequencies in VHF and UHF are
still allowed to operate at 25 kHz. Examples of VHF and UHF services that are not
subject to Part 90 narrowband include: Part 80 marine frequencies, Part 87
aviation frequencies, Part 95, FRS/GMRS and MURS, Part 97 amateur frequencies, and
NOAA weather channels.
System Requirements:
- For System Requirements, please refer to the Installation Guide (Installation
Guide.pdf) located at the root of the DVD for more information.
Known Issues:
- Please note that when working with Voice Announcement for the APX portable
radios, the 'Monitor On/Off' message will only be announced when switching to a
switch programmed to 'PL Disable', not when the Monitor button is pressed.
- Some email applications may corrupt codeplug files. To avoid this issue, always
zip codeplug files (.mc) before emailing.
- Tutorials - An intermittent Adobe Flash Player error message may appear while
viewing the help tutorials. Close the error message and the tutorials will resume
playing.
- The vendor has phased out support for the parallel port adapter DS1410E.
Motorola does not support the parallel port on Windows 7 or x64 bit machines as of
version R05.00.00 APX CPS.
- Due to OS restrictions, when using the Voice Announcement Converter Utility,
multiple .mva (converted) files cannot be loaded into the APX CPS when the
converted files are located in 'All Users\Desktop' folder.
- The APX CPS must be restarted after changing the screen resolution.
- The 'Scan List -> General -> Priority Member 1' field will be marked invalid and
appear in the Invalid Fields Report after an R05.00.00 version of a codeplug (MC)
is opened or an R05.00.00 radio is read that has the Priority Member 1 field set to
'<None>' or '<Unassigned>', the Dynamic Priority checkbox enabled and the
Priority 1 - Type field set to 'Fixed'. To correct this condition, select a valid
Scan List Member channel / mode for the current Scan List.
- Due to a change to the 'Individual Call Max Target Ring Time (sec)' field in the
General Tab of the Trunking Wide node, when reading a radio in which this field was
previously programmed to 'Infinite', this field will be displayed as '60' and
invalid. Please re-select the desired value for this field.
- Always use the Safely Remove Hardware icon when switching between USB FLASHkeys.
If FLASHport operation fails after switching USB FLASHkeys, try Safely Removing the
FLASHkey by following this procedure: From the system tray, right click on the
Safely Remove Hardware icon, and select Safely Remove Hardware. The Safely Remove
Hardware window appears. In the Hardware devices list, select the device 'USB Host
Adapter for 1-Wire Network using WinUSB' and click the Stop button. The Stop a
Hardware Device window appears. Click OK to confirm. Once the device is stopped, a
temporary message is displayed in the system tray stating that the device can now
be safely removed from the system. Remove the FLASHkey from the USB port. Wait at
least 5 seconds and reconnect the FLASHkey to the USB port.
- Please note that when launching the tutorials, a single click is sufficient.
Double-clicking might not work in certain operating system configurations.
-With certain power management configurations, radios connected to Windows 8.1
machines may not be able to communicate after the PC comes out of sleep mode.
Disconnecting and powering the radio off and on will correct this issue.
- In rare instances it is possible that a radio may fail to be detected by the
Device Programmer. If this occurs, disconnect and power down the radio, then re-
connect and power the radio on. If this does not correct the issue, re-start the
Device Programmer PC.
- If the Chrome Frame IE plug-in is installed, an Internet Explorer Script Error on
CPS help may be encountered. To fix that issue, uninstall Chrome Frame IE plug-in
through Control Panel, and install Chrome browser if necessary.
- The 'In-Use(Radios)' count reflects the number of radios referencing a specific
template, and also includes those radios that were previously referencing the
template prior to being changed to a different template, where the changes are
still pending. Once those pending changes have been written to the radio, the
reference count will decrement.
- Please note that using an existing installation of the CPS/RM after upgrading the
Operating System (OS) on the PC is not supported. If upgrading the OS, the CPS
needs to be uninstalled before the PC gets upgraded to the new OS and then re-
installed once the OS upgrade is complete.
-If a Read/Write job is imported into an online Device Programmer (DP)that has the
radio connected and that DPwas also used to export the same jobthroughoffline
programming, a problemmaybe encountered where the job is notperformed in the
DP.In this scenario,the user should not use offline programming.Instead, the
Read/Write job should beperformeddirectlythrough updates from the RM Server,
since the DP is now online. If this problem is encountered, restarting the DP
Service will allow the job to be completed.
- If a Read/Write job fails when dealing with a codeplug size of 6.5 MG or greater,
please use the standalone CPS to program this radio.
- In rare instances the radio may not be recognized as a USB device after it gets
connected once the CPS is installed and this message gets displayed Could not find
a radio connected to a USB port , please make sure that under Device Manager->
Network adapters, the radio is added as Motorola APX Series Radio, if not, please
contact customer service for directions.
- In rare instances the ASK (Advanced System Key) cannot be accessed after
installing the CPS/RM, please disable the driver from the Device Manager->1-Wire
and re-install it again by inserting the key in the USB port.
- When migrating from R14.00.01 or earlier and enabling Enable Computer
Authorization in the RM server Utility -> Machine Authorization, please re-enter
the list of all authorized computers including the server. After turning on
"Enable computer authorization",please restart all the RM services listed in the
RM Server Utility's Status screen as well as the Job Processor and Device
Programmer services in each of the authorized computers in the list.
-When importing a .xls or .xlsx file into Radio Management, the header must be
listed twice in order for the file to get imported correctly.
- The tutorials fail to run properly when launched from within the Online Help.
This was caused by a security update to the Adobe FLASHplayer. To correct this:
1. Open the Control Panel application
2. Click to open the "Flash Player" applet
3. Click on the "Advanced" tab
3. Click the "Trusted Location Settings" button
4. Click 'Add' from the "Trusted Location Settings" window
5. Click the "Add Folder..." button from the "Add Site" window
6. From the "Browse for Folder" window, navigate to your CPS installation
directory, and select the 'Help' folder within the installation directory. For
example,if you chose the default installation folder,typically this location
would be 'C:\Program Files (x86)\Motorola\ApxFamilyCPS Rxx\Help' and click 'Ok'
(Please note that for Rxx, the xx will be the version of CPS installed. For
instance, in the screenshot, the CPS version in use is R14)
7. Click 'Confirm'

8. Click 'Close'
9. At this point you can try to open up the CPS On-Line Help again and try to
launch the tutorials.

-RM/CPS for Firmware Changes over LMR:

In order to configure POP25 via Radio Management to upgrade radio software
(firmware) over the air, it is necessary for the Device Programmer host machine to
have connectivity to the Group Data Gateway (GDG) and the Provisioning Manager
(PM), in addition to the Presence Notifier (PN, aka UNS, aka, ARS, aka IMW) and the
Packet Data Gateway (PDEG). In order for the Device Programmer to be able to
communicate with the GDG, the source TCP port must be configured using the
following command:
"netsh int ipv4 set dynamicport tcp start=[range1] num=[range2]"

where range1 is greater than 52152 and range2 is equal to (64510-range1)

For example:"netsh int ipv4 set dynamicport tcp start=52153 num=12357"

Important Notes:
- To view any system keys that are loaded during startup, click on the System Key
Report window under the Windows menu.
- Touch screen functionality is not supported. If using the CPS/RM on a touch-
screen monitor and are experiencing performance issues, disable the touch screen
and/or touch-pen capability.
- Computers running Radio Management services, should NOT be allowed to go to sleep
Installation:
Please refer to the "Installation Guide" (Install_Guide.doc) and the RM Deployment
Guide located at the root of the DVD for more information.
Connecting the PC to the Radio:
- Only use the following direct PC to radio cables:
PMKN4013C for the portable radios
HKN6184A for the mobile radios
- When using the USB cable, be sure to click 'Yes' on the Digital Signature window
whenever it is displayed by the operating system. Wait until the radio enumerates
on the PC before attempting to read or program the radio (5-7 seconds on Window 7).
Not waiting for enumeration will cause the read or write to fail.
- Communication issues between the CPS and the radio might be encountered due to
firewall settings. Certain aspects of Proventia Desktop, BlackICE, and any other
software that affects networking capability may need to be disabled. These programs
can interfere with the APX CPS's ability to read from and write to the radio. If
BlackICE is installed and required for the PC, the BlackICE service may need to be
stopped in order to successfully communicate with the radio.
- To prevent intermittent Blue Screen Windows crashes when attaching or detaching
an APX radio to a PC using USB, verify that the Nortel Connectivity VPN Client
Software is not installed on the PC. If it is installed and required for the PC,
ensure that the EACFILT.sys driver is disabled on the 'Motorola APX Series Radio'
connection by performing the following steps:
Open Network connections (Start->Settings->Network Connections)
Under LAN, right click on the 'Motorola APX Series Radio' connection and select
properties
Uncheck the Eacfilt check box.
- If the wireless Internet connection on the laptop/PC gets disabled when attaching
the Motorola APX radio to the Laptop/PC or if OTAP fails during wired
read/write/clone, follow these troubleshooting steps shown below to address the
problem:
Windows 7:
Open Network and Sharing Center, Start->Control Panel->Network and Internet-
>Network and Sharing Center
Click on the Local Area Connection associated with the 'Motorola APX Series Radio'
device (example: Local Area Connection 7)
Click on Properties
Select Internet Protocol Version 4, Click on Properties
Click on Advanced, uncheck Automatic metric and set Interface metric to be greater
than any other network connection
Click on OK, OK, Close, and Close
Windows 8/8.1 and Windows 10:
Go to Control Panel->Network and Internet->Network and Sharing Center
Click on the Change Adapter settings in the left side of window.
Click on the Local Area Connection associated with the 'Motorola APX Series Radio'
device (example: Local Area Connection 7)
Click on Properties
Select Internet Protocol Version 4, Click on Properties
Click on Advanced, uncheck Automatic metric and set Interface metric to be greater
than any other network connection
Click on OK, OK, Close, and Close
NOTE: To check the metric used by other network connections
Click Start->All Programs->Accessories
Right click Command Prompt and select Run as administrator
In the cmd window type route print
Look for network destination 0.0.0.0 and Interface ip of the other network card(s)
The last column is Metric, set the radio metric higher than any other network
connection
NOTE: This issue may also occur if the wireless driver utility is configured to
disable Wi-Fi until all wired network connections are disconnected. Ensure that any
such a setting is disabled, so that the wireless connection stays active even when
a wired link is present.
- Disable 'Netbios over TCP/IP'. This will help reduce unnecessary traffic sent to
the radio by the PC. Follow these steps:
Open Network Connections explorer window: Start->Settings->Control Panel->Network
Connections (right click and select Open)
Right-click on the LAN connection associated with 'Motorola APX Series Radio' and
select properties
Select 'Internet Protocol (TCP/IP)' and click Properties
Click Advanced button on the General page (bottom right)
Select the WINS tab
Select 'Disable Netbios over TCP/IP'
Click OK on the pages opened for the setting to take effect
- On the Motorola APX Series Radio LAN connection, uncheck unused items. The LAN
connection on the PC only requires the Internet Protocol to communicate with the
Radio. This ensures the other unused items don't create any undesirable effects
when communicating with the radio device. Follow these steps:
Open Network Connections explorer window: Start->Settings->Control Panel->Network
Connections (right click and select Open)
Right-click on the LAN connection associated with 'Motorola APX Series Radio' and
select properties
On the General Tab, under the section 'This Connection uses the following items'
uncheck all items except for Internet Protocol (TCP/IP).
If the PC supports both IPv4 and IPv6, keep both IPv4 and IPv6 checked
- NetMotion wireless LAN software will interfere with radio programming. When the
radio registers on the system with an IP Address, the NetMotion software detects it
and tries to manage it as a network. Please disable this software in order to
program radios with the CPS.
POP25 Operations:
- TCP Retransmissions values on the PC needs to be set higher in order for POP25
programming to work effectively. Motorola recommends that the followingregistry
keys are
created if they do not already exist on the PC and set to the following values:
 - HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Services
\Tcpip
\Parameters
\TcpMaxDataRetransmissions - 5 or more

- HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Services
\Tcpip
\Parameters
\TcpMaxConnectRetransmissions - 3 or more

These values should be created as DWORD (32-bit) Values.

Navigate to the registry path (using Regedit application), right mouse-click and
select New -> DWORD (32-bit) Value.
Type the correct entry name as shown above
Right mouse-click on the entry and select Modify... and type the value in the Value
data field
For help on editing registry values, read Microsoft online support:
http://support.microsoft.com/kb/256986.

- While the POP25 operation is in progress, do NOT attempt to start a second

session until the first session is done.
- It is recommended to use batch programming if more than 16 radios need to be
programmed in a single session.
-If using Windows Firewall, it may prevent the CPS to connect to the ARS (PN
Server). In order to allow the CPS to work through Windows Firewall if it is turned
on, follow these steps:
Go to the Control Panel -> System and Security
Select Allow a program through Windows Firewall under Windows Firewall selection
Select Change Settings to enable Allow another program button
Click Allow another program button and add the CPS
Conventional POP25 Operations:
Please note that Conventional POP25 requires the MTU size to be set to 512 bytes.
The Maximum Transfer Unit (MTU) size of an over-the-air datagram is 512 bytes plus
a 13 byte encryption header if secure messaging is being used, resulting in an
overall total datagram size of 525 bytes.
If excessive failures occur when doing Conventional POP25 on Windows Vista and
Windows 7 Operating Systems please do the following:
Open a command line window as an Administrator (ie. right click on All Programs >
Accessories > Command Prompt and select Run as administrator)...
Type the command netsh and wait for prompt
Type the command interface and wait for prompt
Type the command ipv4 and wait for prompt
Type the command show subinterfaces from the ipv4 prompt and <Enter> to see list of
interfaces.
The connection interface being used should be listed under the Interface heading in
the result list:
Type the command set subinterface "<name of the network connection being used>"
mtu=512 store=persistent
For example, set subinterface "Local Area Connection 3" mtu=512 store=persistent
from the ipv4 prompt and <Enter> to set the MTU size.
Long Cable Configuration:
The following steps will need to be completed to change to a Long Cable
Configuration.
A Flash Upgrade with the existing radio configuration will need to be completed
using the standard cable.
Within the CPS, set the field 'Aggregate Cable Length' to 'Greater than 40 m'.
Program the radio (use standard cable).
On the Control Head, change the control head ID to A or B:
Cycle power on the control head and immediately hold down the following keys Orange
Button (Emergency) and the left-most menu button. A number (example: "1") will be
displayed, indicating the control head ID. Change the control head ID by rotating
the Mode Button from number 1 to A or B.
Cycle power on the radio and ensure that it restarts without errors.
Remove power from the radio.
Exchange the standard cable for the long cable.
Apply power to the radio and ensure that it restarts without errors.
FLASHport Upgrades using a BBF file:
The new .BBF file format is meant to replace the legacy .CVN file format used to
upgrade the radio firmware. Additionally, it simplifies the upgrade process by
including firmware upgrade components for both portable and mobile radios into one
combined .BBF file. It also includes the firmware upgrade file for the APX 8000
and the APX 8500 All-Band radios.
In order to use the new .BBF file format, be sure to select the .BBF file when
browsing for a FLASHport file. Please note that .CVN files are still supported.
Programming Hints:
- To get help on a field, open the Field Information window (on the right of the
CPS screen) while focus is on the field. Pin the Field Information window by
clicking on the thumbtack icon at the top right of the Field Information window.
- View the 'What's New' information on the Home Mode screen and view the Help
Tutorials to learn about productivity enhancing features, such as Codeplug
Comparison, Undo/Redo, and Restore to Default.
- The APX CPS does not support Federal Information Processing Standards (FIPS).
- Do not remove the ASK while the computer is in sleep mode.
- When using concurrent programming via RM, each radio must have a unique IP
address.
Legal Notices:
Adobe and Flash Player are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
This media, or Motorola Product, may include Publicly Available Software (Open
Source Software, Freeware, Shareware). Please reference the Motorola Publicly
Available Software Legal Notices File, MOTOROLA_OSS_LEGAL_NOTICES_FILE-CPS.txt,
located in the Legal folder found in the CPS installation directory, for the
Publicly Available Software licensing terms, attributions, acknowledgements, and
other software information details.

For Customer service support, please call 1-800-927-2744.