Trainer Competency Mapping
Desired Competency Competencies Application as a Facillitator Shares personal successes and failures to enhance participant learning Yes Score
Dhaarn
Technically Current/Capable of Learning
Applies experience as a sales/process trainer to facilitate excellent learning and experience for participants Remains updated in terms of Product and shows an ability to apply knowledge of accreditation procedures and requirements to the learning experience Demonstrates a style that values different learning styles (visual, experiential, auditory) as well as backgrounds and experience (industry vs. academia) Demonstrates competence in delivering experiential learning
Yes
Yes 3
Capable of Creating an Environment for Learning
No Yes 1
Provides constructive feedback to participants to assist in their learning Deals tactfully with participants who dont complete training requirements Makes an objective evaluation of a participants potential
Interpersonally Skilled
Yes
No
Yes
Communicates effectively concerns to individuals and/or appropriate parties
Yes 3
Team-Oriented
Works effectively with other facilitators Encourages and models teamwork for participants in training Displays the capability of working with a diverse set of participants across societies and backgrounds Stimulates learning and continuous improvement in participants
Yes Yes Yes 3 Yes
Professional
Shows professional respect for participants Upholds Aegis Code of Conduct at all times Meets all training deadlines
Yes Yes 3 Yes
Takes responsibility to thoroughly prepare prior to training Communicates in a responsive and timely manner to all involved parties Ensures that the training experience runs smoothly
Yes
No Yes 3 84.21%
Organized
Total Score
Dhaarna Comments
Score
Saket Comments
Tajveer Score
No Yes
Text Book Training Delivery Style
No Yes
Yes 2 Needs to get upskilled on varios facillitation models & effectively apply in training sessions Needs to learn different facillitation styles and apply appropriately Needs to learn different facillitation styles and apply appropriately At times lacks in providing effective feedback. Needs to practice on Effective Coaching Methodology Style variates from Assertive to Aggressive at times
Yes 2
No No 0
No No 0
No Style variates from Assertive to Aggressive at times
No
No
Yes
Yes
Yes
Yes 2 Individual Style of Working. Needs to be groomed as a team contributor
Yes 3
No Yes Yes 2 Yes
No Yes Yes 2 Yes
Yes Yes 3 Yes
Yes Yes 3 No
Yes Some Deviation while through communication for batches in Sept for ABN
No
Yes Yes 4 68.42%
Yes Yes 2 63.16%
Tajveer Comments
Score
Deepak Comments Trainer is very process centric and doesn't relate topics to the real life scenarios.
Supriya Score
Text Book Training Delivery Style
No Yes
Yes Yes
Yes 2 Needs to learn different facillitation styles and apply appropriately Needs to learn different facillitation styles and apply appropriately At times lacks in providing effective feedback. Needs to practice on Effective Coaching Methodology Needs to learn the different facilitation styles. No Yes 1
Yes 3
No Yes 1
Yes
No
Yes
No
Yes Needs to be more Assertive while communicating or Directing
No
No 3 Individual Style of Working. Needs to be groomed as a team contributor
Yes 1
Yes Yes Yes 3 Yes
Yes Yes Yes 3 Yes
Yes Yes 3 Fails to meet deadlines most of the times Yes
No Yes 2 No
Lacks Pre-Training Planning
Yes
No
Yes Yes 4 84.21%
Yes Yes 2 63.16%
Supriya Comments
Score
Sameer Comments Trainer is very process centric and doesn't relate topics to the real life scenarios.
No Yes
Yes 2 Needs to learn the different facilitation styles. No No 0 Lacks in giving corrective feedback in a effective manner. Needs to be groomed in the way things should be communicated to agents Take training program casually at times and sound scripted. Trainer becomes casual at times. Lacks in giving corrective feddback in a effective manner. Needs to learn the different facilitation styles.
No
Yes Takes training program casually at times and sounds scripted.
No
Yes 2 Works in isolation most of the times, need to help and understand the importance of co-ordination.
No Yes Yes 2 Yes
While giving the feedback sometimes becomes aggressive. Agents VOC has not been great about the trainer.
No Yes 2
Needs to be more professional while communicating with participants other departments, feedback has already been shared twice.
Did not meet the training deadlines lot of times. Have defaulted on the correct reports lot of times, which has happened due to lack of ownership.
Yes
Yes
Yes Yes 4 63.16%
