[go: up one dir, main page]

Speedtest Pulse™

A dual-mode network diagnostic tool offering one-tap, smartphone-based validation and troubleshooting, and autonomous testing of network performance and user experience.


Solve connectivity’s biggest problems

68%

of households reported Wi-Fi problems in the past 12 months.

39%

had a technician dispatched for Wi-Fi-related issues. About 20% of those failed to resolve the issue.

51%

of consumers say they would switch providers if issues aren’t resolved quickly.

77%

of consumers expect providers to prove their coverage works in every room after installation.


Speedtest Pulse Financial Impact Calculator

  • ISP Details
    Basic information about your company.

  • Mesh Wi-Fi Upgrades
    Ancillary hardware mesh system availability.

  • Market Data
    Assumed average values based on the state of home connectivity.

ISP Details

/ mo
/ ea
/ ea

Mesh Wi-Fi Upgrades

Many Wi-Fi issues can be solved with simple mesh system installs. Listed below is the average revenue opportunity.

Market Data

Assumed average values based on Techsee’s State of Home Connectivity Report. Adjust to fit your market.

Annual Financial Impact
Cost of Wi-Fi-related truck rolls
Cost of Wi-Fi-related churn
Missed revenue opportunity

Source: Techsee, The State of Home Connectivity 2025, based on a survey of 3,780 U.S. household respondents

Solve connectivity’s biggest problems

Scale Challenge

Managing network performance across hundreds or thousands of distributed sites is an immense operational challenge.

Visibility Challenge

Central IT teams lack visibility into the real user experience at each site for what your employees or customers are actually experiencing.

Expertise Challenge

You face a constant choice: either your highest-skilled network engineers are pulled into routine troubleshooting, or frontline problems go unresolved.

One device.
Two key modes.

Active Pulse

On-the-spot network diagnostics and troubleshooting device.


Continuous Pulse

Autonomous performance testing and intermittent issue diagnosis.

Stay up-to-date on product info and pre-order opportunities

Active Pulse

Speedtest Pulse makes every technician your first line of defense against churn. Validate new installs or pinpoint the source of a customer’s complaints—whether it’s on local Wi-Fi, the Ethernet connection, or the internet service itself.

Active Pulse

Speedtest Pulse equips on-site IT or support staff with a simple, scalable tool for initial network diagnostics. Quickly validate user complains and resolve common issues with step-by-step instructions.

Guided, smartphone-based validation and troubleshooting

Step 1

Verify inbound wired connected performance

This initial step verifies a level of wired performance, isolating any issues with the service delivery before testing the Wi-Fi.

Step 2

Verify wireless throughput

Pulse measures wireless performance using the same key metrics and leveraging the trusted Speedtest® server network.

Step 3

Verify RF performance

Pulse scans the RF environment to identify common Wi-Fi problems and then provides simple, actionable recommendations.

Step 4

Identify client connectivity issues

The Client Analysis feature allows anyone to quickly solve client-specific problems without needing a complex packet capture.

Actionable, intelligent recommendations

Speedtest Pulse translates complex network data into simple, guided recommendations for any technician.

Without Pulse:

Data-Rich, Insight-Poor

Historically, diagnostic tools either provide a flood of raw data with no recommendations, or they generate simple advice based on a single KPI in isolation, which can lead technicians to solve the wrong problem.

Actionable, intelligent recommendations

Speedtest Pulse translates complex network data into simple, guided recommendations any IT team can implement.

Without Pulse:

Data-Rich, Insight-Poor

Historically, diagnostic tools either provide a flood of raw data with no recommendations, or they generate simple advice based on a single KPI in isolation.

Definitive installation performance reports

Get data-driven confidence that your networks are deployed consistently and accurately

Immediately satisfy the 77% of consumers who expect room-by-room coverage confirmation

Use the documented benchmark to accelerate troubleshooting and quickly resolve performance issues

Definitive installation performance reports

Get data-driven confidence that your networks are deployed consistently and accurately

Create a positive first impression of a network install and build trust from the start

Use the documented benchmark to accelerate troubleshooting and quickly resolve performance issues

Continuous Pulse

Speedtest Pulse autonomously tests performance from the end user’s perspective for definitive proof of SLA compliance. It can also be left behind by technicians to diagnose intermittent issues, eliminating the need for multiple troubleshooting visits.

Continuous Pulse

Measure performance from the end-users’s perspective to gain a complete picture of network health. See performance degradation before users complain, enforce SLAs, and make smarter, data-driven decisions on network upgrades.

The end of
No Fault Found

A smarter solution for your toughest and most expensive troubleshooting tickets.

Intermittent issues that can’t be reproduced during a site visit create a vicious cycle of repeat truck rolls, unresolved tickets, and high customer churn.

Speedtest Pulse’s Continuous Mode solves this problem directly. As an affordable “leave-behind” testing tool, it captures regular performance data and the definitive evidence needed to finally solve intermittent issues.

Confidently guarantee client-side performance agreements

Measure What Matters: The End-User Experience

Unlike internal monitoring tools, Pulse can supply monitoring systems with insights from the customer’s perspective to provide the definitive, real-world data needed to measure delivered service quality.

Enable Premium, 
Performance-Backed Services


Leverage continuous client-side monitoring to prove performance, enabling the creation of new, high-margin B2B offerings built on guaranteed service levels.

End Costly SLA Disputes

Pulse provides a single source of truth, using unbiased, client-side data to proactively alert teams to potential SLA non-compliance and resolve customer disputes with definitive evidence.

Gain a complete picture of network health

Measure What Matters: The End-User Experience

Unlike internal monitoring tools, Pulse continuously measures performance from the client device’s perspective to provide the definitive, real-world data needed to measure delivered service quality.

Enforce SLAs with Unbiased Data

Pulse provides a single source of truth, using unbiased, client-side data to proactively alert teams to potential SLA non-compliance with definitive evidence.

Make Smarter, Data-Driven Decisions

Leverage a consistent, centralized view of network health to establish performance baselines, prioritize network upgrades with precision, and validate the impact of your investments.

Backed by Speedtest®, the leader in network intelligence

Measure networks with the same methodology your customers trust.

Ensure consistent performance with our 15,000+ global server network.

Intelligent server selection delivers a true measure of user experience.

Backed by Speedtest®, the leader in network intelligence

Measure networks with the same methodology your customers trust.

Ensure consistent performance with our 15,000+ global server network.

Intelligent server selection delivers a true measure of user experience.

Gain unprecedented network performance visibility

Data from Speedtest Pulse seamlessly integrates with Speedtest Insights™, our centralized network intelligence platform, and can be integrated with existing experience and performance management systems. To build a truly comprehensive picture, this data can be combined with other critical sources:

Your Pulse devices

Speedtest Pulse

Verify your inbound wired connected performance, wireless throughput, and RF performance.

Your hardware devices

Speedtest Embedded™

Integrate Speedtest functionality into on-premise CPEs and other connected devices for network monitoring.

Your mobile apps

Speedtest SDK™

Integrate Speedtest testing into any mobile application for performance insights.

Your customers

Speedtest® results

Collect insights from 11 million daily consumer-initiated tests.

Gain unprecedented network performance visibility

Get a consistent, centralized view of network health—from the end-user perspective. Establish performance baselines, instantly alert on degradation, and make data-driven decisions to optimize and upgrade with precision.

Aggregate performance data at scale

Gain a consistent, centralized view of network health that combines measurements from Speedtest Pulse, Speedtest Embedded, the Speedtest SDK, and Consumer Speedtests in one place.

Identify underperforming networks

Get at-a-glance insights into the networks that meet your connectivity requirements and those that are failing to meet your connectivity requirements.

Deploy expert resources where they matter most

Prioritize wireless engineers and specialized Ekahau tools at the locations where their expertise will have the greatest impact, armed with the data to perform a comprehensive troubleshooting analysis and/or execute a strategic redesign.