USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Travel (TVL) Branch

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

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Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

Direct Access, Retiree/Annuitant, Travel Customer Care
Call 866-PPC-USCG (772-8724)
Available Support ~ 0730-1600 (Central time) M-F

Trouble Ticket Email: ppc-dg-customercare@uscg.mil

We strive to provide the best service possible! To ensure a positive experience for everyone, we kindly ask that all interactions with our technicians be conducted respectfully.

Please note our Ticket System does not reply with an assigned number.

CUSTOMER CARE INQUIRIES

PPC Call Center Technicians are prohibited from performing most inquiries.

All Active Duty and Reserve members requesting PPC assistance must submit a PPC Customer Care Ticket. Please see FAQ page for more details: CCB FAQ

Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues. If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO. If the servicing SPO is unable to resolve the issues, the SPO will contact PPC.

TRAVEL INQUIRIES

PPC Customer Care Call Technicians do not have the ability to unlock any users accounts.

Any member with travel related inquiries will need to be contact your local travel AO. If your AO is unable to resolve the inquiry, your travel AO must submit a PPC Customer Care Ticket for assistance. Please see FAQ page for more details: CCB FAQ

RETIREE/ANNUITANT INQUIRIES

PPC Call Center Technicians are prohibited from performing most inquiries.

We assist customers through getting issues identified and elevated by creating trouble-tickets for review and action that to go to the Retired Annuitant Services (RAS) branch. You may also submit an email that feeds into the trouble ticket system via PPC-DG-CustomerCare@uscg.mil. Please ensure your request contains a front and back copy of members photo ID and all required forms located at: Pay and Personnel Center (PPC), Retiree and Annuitant Services (uscg.mil). Direct Access Self Service remains the most secure and efficient means of managing your account.

NEW: Retiree FastPass Now Available!

To avoid a wait time, it is strongly recommended that Retiree/Annuitants that have not received a Call Back Request as promised, submit a PPC Retiree FastPass ticket.

welcome to ets

ABOUT ETS

The E-Gov Travel Service (ETS) is a governmentwide, web-based, world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

ETS enables the government to further consolidate travel services, platforms, and channels, improve leverage of government travel spending, reduce waste, and increase transparency for improved accountability. This directly aligns and supports the Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.

ETS’s benefits and features include:

Optimized online travel planning enabling informed cost decisions, at the point-of-sale, by identifying the lowest available airfare that is policy compliant.
Create and manage travel authorizations, manage the approval process, submit vouchers, and receive reimbursements, all online.
Mobile capabilities allow the approval of authorizations and vouchers, receipt capture, and itinerary management.
Flexible auditing based on agency business rules, which notify the traveler and the approver when a selection is out of compliance.
System is fee based using GSA Master Contract Schedule for booking/vouchering. Cost is directly billed to the traveler and travel funds are allocated to reimburse the traveler at settlement.

ETS FAQ'S

Frequently Asked Questions PDF - May 9, 2024

ETS Roles

SELECT THE + SIGN TO LEARN MORE ABOUT EACH ROLE

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Traveler

A traveler is a person who may travel on a government orders because they meet one of the following criteria:

A civilian employee in the government service
A member of the uniformed or foreign services of the United States government
A contractor working under a contract with an executive agency

Travelers can manage travel documents for their own travel. As a traveler, you can also perform these actions for other travelers who have given you permission to arrange their travel. In E2, any user, regardless of user type or role, can perform traveler and travel arranger functions.

Travelers select other users to be their travel arrangers in their profile. Certain users within a workgroup, however, may be designated as arrangers for all travelers within their group; they can automatically arrange travel for others without traveler selection.

Travel Arranger

This role was referred to as a Proxy in TPAX. A travel arranger is a user who can make trip arrangements, or take other actions, for another user via the Travel for Others feature. If you are frequently unable to access the web, a travel arranger can be helpful.

Travelers can select other users to perform travel arranger functions on their behalf in their E2 user profile. These users are referred to as designated travel arrangers. As a designated travel arranger, you can arrange travel for the person who selected you as an arranger. (You can be a designated travel arranger for one person or multiple people.)
Your office, workgroup, or agency may permit select users to arrange travel for travelers within their group, without being designated as an arranger in each traveler's E2 user profile. A user with this permission has the role of arranger and will see enhanced filter options on the Travel for Others page.

Approver

Also known as a Federal Supervisory Travel Approver and was known as an Approving Official (AO) in TPAX.

An approver can approve, revise, route, and print travel documents for users within a specified approval hierarchy.

Auditor

Depending on customer policy settings, auditors perform audits to ensure adherence to such items as:

Agency expense policies
Usage of proper accounting strings
Corroboration of expenses with attached receipts
Review of remarks and document history to assure that other trip guidance has been followed
Comparison with other travel team documents

Your workgroup can have only one type of audit enabled: pre-payment or post-payment.

Pre-payment audits take place after a voucher has received final approval but before funds are reimbursed.
Post-payment audits take place after a voucher has a status of Closed Voucher.

Administrator

An administrator, or travel policy manager, is an E2 user within an organizational structure who has a specific set of advanced permissions. Administrators can assist you with travel policy questions specific to your agency, as well as with other issues related to E2 features and functions.