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For further instructions please use: ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME > United States Coast Guard > Coast Guard Pay and Personnel News (uscg.mil)
Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.
In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.
At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.
Click here to Report a Death
Commanding Officer (RAS) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 0730-1600 (Central time) M-F
PPC-DG-CustomerCare@uscg.mil
NEW GUIDANCE: Passwords and Set up/Update Security Questions (click for guide)
During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER HAS NOT changed from what the user originally established for "What is your mother's maiden name?"
For those who have tried to use the Forgot Password feature and have been locked out of DA, please email PPC-DG-CUSTOMERCARE@USCG.MIL (click email address for template of required information) to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.
It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.
PASSWORD OVERVIEW GUIDE PDF
Direct Access Retiree Self-Service Guides
The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct Access Self-Service, our online account management system. Direct Access Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.
Sign In at https://hcm.direct-access.uscg.mil/
The following guides and tutorials will help familiarize you with software applications in Direct Access Self Service:
FIRST TIME USER - Initial Direct Access Sign On
Welcome to Direct Access!
Once you complete the Initial Sign On process as a new user, please refer to all the available User Guides listed below for updates, changes, and viewing your Self-Service capabilities.
Inicio de sesión inicial de acceso directo
02/21/2024
21 febrero 2024
Change Delivery Options
Cambiar las opciones de entrega
Change Electronic Funds Transfer (EFT)/Direct Deposit
Cambiar Transferencia Electrónica de Fondos (EFT)/Depósito Directo
09/04/2024
04 Septiembre 2024
Change Email Address Overview -View/Add/Delete
Ver/Agregar/Eliminar mi dirección de correo electrónico Descripción general
Change Federal & State Tax Information
Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommend to consult a tax specialist prior to completing this area.
Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)
(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.
(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).
(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal).
NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.
Cambiar mi información fiscal federal y estatal
Change Mailing Address
Dirección postal
Change Phone Numbers Overview - View/Add/Delete
Ver / Agregar / Eliminar mis números de teléfono Descripción general
Change Voluntary Deductions (Allotments)
Cambiar mis deducciones voluntarias (asignaciones)
Password Overview - Change/Forgotten Password - https://hcm.direct-access.uscg.mil
If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to PPC-DG-CUSTOMERCARE@USCG.MIL (click email address for template of required information).
Descripción general de la contraseña
Updating Your Security Question
Actualización de la pregunta de seguridad
Verification of Pay Award Letter
Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you.
Verificación de la carta de adjudicación de pago
View My Final Pay Beneficiary
Ver el beneficiario de mi pago final
View My Payslip
Ver mi nómina
View/Print My Year End Forms Overview
Ver/Imprimir Mis Formularios de Fin de Año Resumen