Tangibility

The purpose of this study was to analyze the factors affecting capital structure in Indonesia. The
variables used were DER as the dependent variable and as independent variables are
profitability, growth opportunity, fixed asset tangibility, size, dividend payout ratio and shortterm
debt to total assets. The sample used in this study is a company registered in LQ-45. And
selected by using purposive sampling. Thus obtained 38 companies as a sample. The analytical
method used is linear regression.
The results obtained from this study is the variable profitability, tangibility fixed assets and short
term debt to total assets that have a significant influence 5%. While the growth opportunity and
size variables have a significant influence 10%. While the variable dividend payout ratio does
not have a significant influence.

This paper represents an attempt to conceive a tangible multimedia framework in educational settings. For preschoolers, the major drawback in conventional multimedia systems nowadays is the lack of concrete elements that allow them to learn naturally and tangibly. As Piaget stated that children aged below seven can only cognizant concrete objects (preoperational stage), there exists a large gap between preschoolers and digital multimedia. To bridge the gap, multimedia should and need to embrace tangible objects in learning. However, as a newly explored area, there is absence of discussion on how the tangible multimedia should look like. In response to this, a relevant framework that outlines the basic structure of such multimedia is visualized in this paper for reference as well as grounding guidelines. Relevant pilot study conducted revealed that tangible multimedia was efficacious in elevating preschoolers’ learning performance, and motivation.

This chapter engages with customer journeys as a design method for use in servicebased experience design. The method is illustrated by presenting two specific participatory design journey tools-Journey Touchpoints and Pinball Customer Flow-each of them applied in collaborative design activities.
Understanding and exploring experiences as journeys, and supporting this understanding
with tangible and playable tools, is necessary because conventional user experience
design too often focuses on singular touchpoints instead of building an understanding
of a temporally more comprehensive route of experiences where various physical, social,
and object interactions may interrelate.
The journey tools are unfolded in relation to cultural leisure-time service experience
design (museum visits, pop-up marketing for a house, amusement park, and food
festival). The journey tool is used in facilitated collaborative concept development workshops and is a way to engage participants in tangible and playable design activities within experience design.
Customer journeys are tools that help participants imagine and develop multiple
points of connection, interaction, and exchange between users and experience designs.

In order to achieve their mission, the vision of all hotels is delivering quality services to satisfy their customers who are consuming the services of the hotels. The main objective of this study is to analyze the effect of service quality on customer satisfaction in the case of star-rated hotels in Shashemene town. To address this objective, the researcher employed the most widely used model called Service quality (SERVQUAL) model and analyze the effect of service quality dimensions (Tangibility, Reliability, Responsiveness, Empathy, and Assurance) on customer satisfaction. The researcher implemented an explanatory research design with quantitative and qualitative research approaches. The researcher selected 315 star-rated hotel customers using stratified and convenience random sampling technique that were determined based on Carvalho (1984) sampling table. They were asked to rate their opinion according to a five-point Likert scale ranging from strongly disagree to strongly agree levels. The analysis section of this study is based on descriptive and inferential analyses. The major data analysis techniques of the inferential part are including correlation and multiple linear regressions. The study result indicated that the services given by star-rated hotels were appreciated by customers. Service quality measurements such as reliability, responsiveness, and tangibility had a significant effect on customer satisfaction. Since hotel is a service-oriented organization, the hotel managers should keep in providing service quality so as to retain the existing customers and attract new customers. Service Quality and Its Effect On Customer Satisfaction in Star-Mark Hotels of Shashemene Town, Ethiopia

This is a review of the literature surrounding virtual world (VR) technology and its utilisation within tertiary environments. The factors that contribute to its adoption by a tertiary environment are examined through an evaluation of the features, benefits, challenges and resolutions. Conclusions about its future potential are also outlined in the light of the New Zealand Governments’ intention to bring Ultra-Fast Broadband (UFB) to schools and 90 % of businesses by 2015. The key features of this technology, those which hold relevance in a tertiary environment include the opportunity for richer real-time interaction, unique experiential learning scenarios, wider reach across remote regions, and learnable interactive interfaces. The key challenges of this technology include the constraints on broadband, limitations of current technologies, high costs to implement required infrastructure and negative preconceptions. Resolutions to these challenges include the inauguration of Ultra-Fa...

Purpose: the main objective of the research is to know the impact of service quality on customer satisfaction in public and private banks in Haryana.
Research methodology: for the purpose of research sample size was 350 with the convenient sampling from public and private banks at Ambala, Haryana. Retail customers were targeted in the research. Primary data was collected through structured questionnaire that was created on Google form and circulated among the respondents. Questionnaire comprised two part, first includes questions related to demographic aspects and second part was related to service quality of banks and their satisfaction. SPSS software used to analysis the data. Statistical tools correlation and regression applied to know the relationship and impact.
Findings: results clearly highlighted that all the parameters i.e. tangibility, reliability, responsiveness, assurance and empathy has positive impact on customer satisfaction. And it found that assurance has highest impact on the other hand responsiveness has least impact on customer satisfaction.

This article investigates how listening to music is connected with our
bodily and multisensory relationship to the world around us. Particular
attention is paid to the tangibility and intangibility of music, including its
diverse platforms as a source of multi- and intersensory information, and
the use of media consisting of both technical devices and human bodies/
minds which are repeatedly involved in the process. Methodologically, the
research draws on the concepts of sensobiography and sensobiographic
walks and interviews supported by a listening walk method. Utilising
empirical fieldwork data, the article elaborates issues of sensory turn and
puts sensory turn into a dialogue with theoretical and methodological
approaches from ethnomusicology and sound studies. Theoretical
approaches are supported by empirical evidence from previous research
addressing the sensory experiences of diverse generations and how they
relate to and overlap with each other.

Keywords: sensory turn; tangibility; listening; sound studies;
sensobiography

The purpose of the study was to extend the SERVQUAL model by adding the customer’s attitude to its three main dimensions as
one more component of measuring service quality and to investigate the causal relationship in customer satisfaction and loyalty
in the microfinance sector, specifically in the municipal savings banks. and credit that have agencies in the Ancash Region,
the survey technique was used, where data was collected from 391 clients through the questionnaire through simple random
sampling. As it is a structural equation modeling (SEM) methodology, the partial least square (PLS) analysis technique was
used to evaluate the theoretical model using the Smart PLS 3.3.0 software, the finding revealed that the extended model has a
significant impact on customer satisfaction and loyalty in municipal savings banks and credit, the coefficients of determination
were; customer satisfaction (r2 = 0.637), customer loyalty (r2 = 0.510) with a mean squared error of approximation (SRMR)
of 0.06, the results make the confirmatory model relevant. Furthermore, the results of this study will be useful for managers
and policymakers to improve the quality of service in municipal savings banks. It is recommended to extend this study in other
developing countries, since it was contextualized in the reality of the Peruvian financial system.

The present study evaluates the customer perceptions of service quality in select private sector banks. Data was collected from 200 customers of Private Sector Banks using structured questionnaire. Gap analysis and Multi regression were used for analysis of data. The result shows that the dimension of service quality such as Empathy and Accessibility has more gap, as the customer expectations are high to their perceived service. The result also indicates that Empathy-Reliability-Assurance positively influences the service quality. The study implies that bank should reduce the service gap to deliver superior quality of service to retain existing customers as well as to attract new customers.